I went to Carmax to sell my car. The process was started online with the quote available once all the vehicle details were inputted. I went to Carmax on a Monday after work, without an appointment, and they were able to see me right away. Since the quote started online, it was an easy process to get registered by scanning a barcode and answering a few questions at the window. Once they test drove the car, the quote was the same. I was then given a list of instructions for my Tesla to reset it to its original factory settings. Please note that you have to do all the steps, even the step for the associate. Once that was done, I was brought over to talk to one of reps who presented the paperwork to sign. It was minimal and the explanation was clear. My balance due at the bank will be handled by Carmax and I was given the remainder of the profit via check. The process was pretty seamless! I'd definitely come back again if I have to sell my car. read more

See all

Once I found what car I was looking for on the CarMax website, I then realized it was actually located in Sacramento. So I was really interested in this car, a 2025 Mercedes Benz AMG CLA 35. Only 8,000 miles. All of the others in similarity, had way more miles or color and rim combinations that I didn't like as much. The trick was to get it here, which resulted in a $199 non-refundable shipping fee. The car arrived on the very first day of expected delivery period. It wasn't long before I had them calling me up to take a test drive. I obliged and set it up for the next day. Impressed with the vehicle, I mostly had my mind made up to buy it. However, I was flying to Ohio the following day and told them to hold it for 7 days. They kinda squirmed on this even though it is plainly stated on their website and told me that it needed managers approval.. Fast forward 7 days later I set up the time to purchase and honestly it was a smooth, quick experience. The only snag I had was I was only given 1 key, and photos on post showed 2. So I had to pay upfront and have them reimburse me. How much? $1260 for that key! They sent me a check in the mail for this amount, with no hassles. Well, I really was cheap bastard with myself for many years and decided now this is for me. And I love this lighting fast car! I guess my midlife crisis hit me kinda late.. All that's missing now is the sugar baby right??!! read more

CarMax - My AMG - Used Car Dealers Near Me - San Diego, California

See all

I had an excellent experience working with Nate. He was knowledgeable, and genuinely focused on helping me find the right car rather than just making a sale. He took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. I never felt pressured, and he made sure I was comfortable with every step of the process. Buying a car at this CarMax location was actually an enjoyable experience. I highly recommend asking for Nate if you're looking for someone who truly cares about his customers. read more

CarMax - Used Car Dealers Near Me - San Diego, California

I bought my 2023 toyota highlander from them October 2025. It came with the roof caved in which no one noticed until I looked. The day before I sold them my car so I took delivery with their promise to repair. It's been 9+ months and they are still making half hearted attempts to get all the rattles takin care of because of poor workmanship by their vendor partner. This really sucks that it's taking So long. So many times I've brought it in only to be told its not ratteling right now so we can't fix it. Almost everyone has heard this ratteling but not being responsible to repair it. I'm not giving up easily. Beurio of Automotive Repairs says that they can't do anything until they stop trying to make the repairs. read more

There is a huge distinction between drivable versus safe. We recently went to the CarMax in Kearny Mesa San Diego to purchase a 2022 Mini Cooper Countryman. Specs looked good & checked out on paper, and so we took it out for a test drive. We were told by three different reps (Marcello, Noel & Daniel) that the vehicle being sold to us was deemed safe due to their "CarMax standards & 125-point multi inspection". As any reasonable & responsible person would do, we opted to take the vehicle to our own service technician - Mack with Sd Mini Garage - a certified Mini specialist to perform a post-purchase inspection. Unfortunately, he found several issues - three of which involve major safety concerns - a broken engine mount, a cracked hydraulic mount, and all 4 tires showing dry rot (with one tire having a nail/staple lodged right into the tread). We presented the full inspection report & recommendations to the car service rep Noel. After their review, we were ultimately told the only thing they would replace was the broken engine mount - they rejected ALL of the other recommendations from our inspection - including the cracked hydraulic mount & tires. We were told the "tires are good, tread is fine, minor cracks here & there are just cosmetic. As for the nail/staple, we'll have our tech check to see if we can just remove it and do a patch job." They immediately referred to their "CarMax standards & 125-point multi inspection" (again), giving us a rundown why they can't & won't replace the tires, nor take care of all the other recommendations. Because of that, we were willing to compromise and not pursue the other issues that our tech found - just the major ones involving safety. I kindly asked if we can get a written guarantee that the tires are indeed safe, since their technicians deemed it to be SAFE. They said no, they can't. I then asked would you risk the safety of you or your family by getting in the car and driving it, knowing full well that the integrity of the tires are potentially compromised? Noel again said no, he wouldn't. So why on earth then would you refuse to correct that safety concern, and continue trying to sell us or anyone else this car? I believe that these concerns were reasonable and valid, and fixing them was very attainable. Noel instead offered for us to buy a whole set of new tires at their cost - yes, that was the alternative. We politely declined, and it was then we decided we no longer want the car and will return it. He directed us to Daniel the sales manager to begin the process for the return. He of course asked us why we were returning the car, and after explaining to him the entire situation, he again recited the whole "CarMax standards & 125-point multi inspection" spiel back to us (if anything, they are at least consistent). Daniel had also boasted that he himself was a tire expert because of his time working at a WalMart tire center, claiming he can instantly tell if the tire needs replacing just by looking at it, as well as pinpoint with exactness how old the tire is. Maybe this will be the one guy who can FINALLY work with the paying customer. The car was parked just outside his office and so the "tire expert" offered to take a look, accompanied by Noel. He literally comes back in 30 seconds and says "I can't overrule what the technicians over here say because I'm in Sales" - that's it, that's all he said. It's unfortunate, they lost business, lost credibility, and of course lost any hope of us ever returning there. We are now out $765 ($149 shipping and $616 for the PPI) for a car they never should have sold. Again - drivable does NOT mean SAFE. Know when to walk away. read more

See all

I purchased my vehicle because of the brand longevity. The sales process was simple. However, I looked past the very poor undisclosed cosmetic repairs (looks like a toddler scribbled it). I looked past the unattached right font fender, even though they said it wasn't in an accident. I looked past the vehicle turning on when I locked it, & looked past the lack of service tech knowledge. 1 year later & I'm still waiting on the promised warranty repairs. 6 of the service contacts I had (Who were already very bad at following up) are no longer there. No one gets back to me. It's impossible to get through to Service. They promise me follow up & then don't follow up. I'm finally leaving a review, because of the lack of follow-through. They kept saying that my part is back ordered. read more

My wife and I had a very positive experience selling our car here. We filled out the online questionnaire about the condition of our car as best and honestly as we could, and got an inital quote. We then made an appointment to take it in within the week on a Saturday. A few days before, we got the car cleaned inside and out, and took out all of our belongings. When we got to this CarMax we were able to quickly find parking in the customer parking garage and walked into building where some folks directed us to the business center space where we needed to check in. There were two people ahead of us in the checkin line, but it only took a few minutes. Once we checked in, we waited in the room for about 15 minutes before we were called in to sign papers. We thought the wait would be much longer with the packed waiting room, but we figured most of the other people were walk-ins. When we were seated, we were told that someone had already inspected our car and that everything looked good to them. We were surprised since we thought they would try to nitpick and lower our online quote. However, once we signed a few papers and the title away, they gave us a check for the original quote amount. The person who helped us was very friendly and they even called us a lyft back home. Our entire visit lasted 40 mins. We deposited the check into our account the same day. Everyone is happy! read more

See all

I purchased a car I was really excited about at the end of June and based on issues I'm attempting to resolve via service, I've only had my car 8 of the 17 days I've owned it. Carmax didn't thoroughly check this car before selling it. Their representation of the car was inaccurate. Perhaps more upsetting is the lack of communication from service about when my car will be ready and the difficulty in getting someone on the phone. I've left several messages with no return call. I won't ever buy a car from here again. This was my second purchase and it has been extremely disappointing. July 24, 2026 Update I changed my initial stars review because my initial service provider was let go due to obvious inadequacies and my new service provider was a much more professional and efficient communicator. Still don't trust this place given what I experienced for a few weeks but good luck with the new team. read more

Just left Carmax. I was Interested in a few cars they had. I was told I had to go inside to sign up for a test drive, the guy inside told me I was first in line and that it would be a 10min wait and that I would be receiving a call from them.....it's been 40min and not one fing person came out to check on us, I still haven't received a call...mind you I left like 10min ago. I would have thought that they would be sharks and aggressive about selling me a car but I guess they don't give AS about customers and making money. I wonder if they get commission? read more

The "Express" Pickup is a Total Sham - They Chose a Bot Over a Serious Buyer I've never experienced a more tone-deaf sales process. I am a 100% committed buyer with approved financing. I even went as far as sharing my private insurance settlement documents ($11,500+) with my associate, Maria, just to prove I wasn't wasting anyone's time while waiting for the check to clear. Despite this, CarMax Kearny Mesa has been a logistical nightmare. I live in Carlsbad, and after making multiple trips down there (a 45-80 minute haul each way), their 'solution' to a minor insurance delay was to send me an automated Salesforce threat stating they would release the car if I didn't show up for a third time on Monday. Maria is 'off' on Monday, and management is apparently content letting a bot handle their business. They are willing to blow up a guaranteed, funded deal over a 48-hour administrative window. If you want to be treated like a person--especially if you've done the work to prove you're a serious buyer--go literally anywhere else. This isn't 'Express' service; it's a 'computer-says-no' bureaucracy that doesn't care about your time, your commute, or your business. read more

Since I was paying outright for my car, I didn't need a loan, so things regarding payments were easy going. I was only there for two hours. I docked stars due to a recent discovery. When I pulled my Owner's Manual out of the glove compartment, I noticed that the previous owner had left their last oil change information there. In the lower left-hand corner, where the results of the battery test are posted, that section was torn out by someone. During my time there, I inquired twice about the battery, as the car was three years old. I've blown through 2 batteries on my 2020 Fit, so I know it happens. I find this to be very unethical and slimy. Also, they left some boot in the back of my car. I may drive up and return it, or I may recycle it. I haven't decided. Otherwise, Aiden is patient and professional when answering my questions. As a woman who has bought her cars for the past 30 years, I am used to salespeople talking down to me. They took my beloved Honda Fit as a trade-in and offered me a decent deal. They offer excellent online service and are very good at following up. I would have done it all online, but I wanted to see the car before committing to buy it. NO haggling here; the price is the price, that's it. I question their 12-point inspection since the info about the battery was torn out of that paper. As always, when dealing with these used car places, whether it's Carvana or CarMax. Buy beware. read more

I was really hesitant to purchase a car here. I have heard great stories from several people about CarMax in general, however the reviews on here are terrible. Honestly, my experience was ok. Have had my car for a bit over a month and everything seems to be working great. It was a prior leased vehicle so it was in pretty great condition! I decided not to buy the extended warranty because of all the reviews I saw on here stating that people were unable to book appointments until months out. This further damaging the car and people not receiving their car back until months later. If I had to return I would not want to deal with Mia Jane again. She was snarky, made passive aggressive comments about my appearance and somewhat disrespectful. Her attitude seemed like she didn't want to be there. I would have preferred to go through the process with someone else. This is a dealership where you walk around and no one is constantly pressuring you, which is nice to feel it out. You may test drive up to 3 vehicles. My car has been great, so I am grateful for that, thank you :) read more

I sold them my car yesterday and they did give me the full price I was given in the online quote after I inputted my VIN number. The sale process took about 45 minutes from start to finish (without an appointment). When I arrived, there were several people at the business office reception desk but they were engaged in a conversation and didn't acknowledge that I was standing there (even just to say "Hello, we'll be with you shortly") for what seemed like an eternity, which was a less than welcoming start. That wasn't a huge deal but what WAS NOT okay was the fact that they gave me someone else's documentation, which I didn't realize until I got home and opened the envelope. That means that my paperwork (which includes a bunch of confidential information) was given to somebody else. When I called them to report this error the best they could do was email me my documentation, ask me to shred the other person's stuff, and claim that they will try to contact that person to ask that they shred my paperwork. Pretty disappointing lack of professionalism. read more

I went in on President's day. They were packed since open and it was raining like crazy. Miajane helped me get in and out, including a trade-in, in just over 2 hours. Very professional and considerate throughout the process. Painless process. They also let me do my test drives solo. I highly recommend Carmax. read more

CarMax - Used Car Dealers Near Me - San Diego, California

I purchased a vehicle with extreme excitement as I am 8 months pregnant and needed a reliable vehicle. After 13 days of purchase, my vehicle started violently shaking, jerking when attempting to accelerate and felt like it was going to turn off when driving. I took the vehicle in for service and it was found that there was coil replacements needed and the engine mount collapsed and leaking fluid. Since this was a major mechanical failure, I requested an exchange as the car has safety and drivability issues. I spoke to service team members, service manager, business manager and sales manager all noting that since I was 3 days past the 10 day period, I could not exchange and am forced into keeping the vehicle with repairs or appraising it and paying off the loan. I really am not wanting to fight or be difficult. I am simply asking for a resolution beyond just a repair and would like an exchange. I am expected to uphold the legal document of understanding the return window but what about their responsibility to deliver a car that is safe and drivable? I also requested a recap of my conversation with sales manager Esteban Rudolfo my options other than just a repair and the sales manager said he is unable to put in writing my options he recapped with me. read more

I have two daughters, and when it came time for them to buy their first cars independently, CarMax was the only place they could go. I purchased a car from them several years ago, and Jackie Ramsey was my sales pro. She's since moved on to Realtor fame, but thankfully, her husband, Rick Ramsey, is still there. Rick has been at CM for over ten years and is the easiest-going salesperson. For years, I have loved the no-hassle pricing at CarMax, but having the right sales pro is the most critical aspect. It all starts with calling Rick and having him walk you through setting up a profile, and then the fun begins. Both my girls could have cars reserved and take their time test driving. Rick is a calming factor for a huge decision, especially considering this was both their first car purchases. It's a big step! Rick is patient, upfront about the process, and does not try to my daughters bought the extended warranty, and the other opted at care to get the cars shrouded up, push additional products. One of my daughters opted for the extra warranty, and the other declined, but both my girls left with huge smiles. Proud Dad with grown-up girls. read more

See all

My son sold his car at Carmax on Balboa Ave. We submitted the request on line. The quote came back quickly. When we arrived with the quote Laura at the customer service desk helped guide us through the process. She was extremely friendly and professional. We waited a while and then Alexis called us and confirmed the offer and explained the next step. She answered all of our questions and set the expectations because they were busy. We appreciated her positive attitude. Then Kyle called us back. He explained the process. Every signature he explained what they were for, I know most would say it's his job. He was very nice and did a great job. read more

I didn't end up buying a car here but our salesman Nikolay was extremely helpful and attentive when it came to our experience. I would definitely recommend going to him if you want a good honest experience. I did end up going somewhere else for my car since you can't negotiate prices here but Carmax's customer service definitely beat the other place I went to. read more

Service station sucks worse than worse. They were super helpful when it came to the car sale. But if you need some servicing don't go here or you won't get your car back for another month. Had a scheduled drop off appt for May 20th. Was told if the car is brought it earlier, the car could be serviced as a walk in (even though not guaranteed). Cool, understandable. Decided to drop off the car on May 5th. BARELY got a call saying the car is ready today on the 30th. I get it if it was busy and service was communicative of that. But no, they gave the most infuriating run around, no available part it'd be order the next day. &that it'd be the 1st car on the lift. Was told those excuses like 4xs in 1 week. To top it off, the rental they gave was a joke! Limit of 100miles per day. 1st of all a MERCEDES GLE was dropped off &they gave a lil Nissan Altima or whatever. Least give me a compact SUV! TWO whole trips had to be cancelled because of this limit. A whole month of basically being car-less. Paid for the extended warranty on top of it, should've gone to Benz. This "service" department doesn't really serve much but false hopes. Which definitely ain't a funny joke. No accountability. No sincerity. No professionalism. GET IT TOGETHER YA'LL! &the car when purchased had some dinks&dents that wasn't noticed at first. I let that slide, but this, I can't overlook! read more

We bought a 2024 Toyota Sienna from CarMax Kearny Mesa in July and the liftgate hasn't worked since day one. After multiple service visits with no fix, we went to Toyota because CarMax couldn't get us in. Toyota found undisclosed prior repairs, misaligned hinges, aftermarket wiring, and paint work -- and said the warranty is void under 36k miles because of those repairs. CarMax still claims they "see no damage." The liftgate now opens while driving, and we refuse to drive the van because it's unsafe for our family. This is a major safety issue that CarMax has continually brushed off. We were told several managers (Lupe, Koo, Dewit, Thelma) would contact us -- none did. Communication has been delayed, inconsistent, and full of broken promises. CarMax even took back the buyback/appraisal options they originally offered. Now they want to appraise the van $14k less than what we paid in cash, even though they sold it with undisclosed damage and safety problems. We are moving forward with legal action and filing with the BBB. Our biggest concern is that CarMax could resell this unsafe van to another family without disclosure. read more

We originally posted our concerns back in July when we purchased our 2024 Toyota Sienna from CarMax Kearny Mesa with the rear liftgate already malfunctioning. Unfortunately, after months of service visits, calls, and escalations, our situation has deteriorated even further. Since July, we have been in and out of service trying to resolve the same liftgate issue. CarMax could not provide timely appointments, so we took the vehicle to Toyota, who performed the inspection and uncovered serious concerns CarMax never disclosed: * Paint imperfections and evidence of prior repair work on the liftgate and bumper * Aftermarket wiring on the rear lamp assembly * Striker and hinge misalignment consistent with a prior rear impact * Warranty voided due to undisclosed prior repairs * All of this found under 36,000 miles Toyota's findings directly contradict CarMax's in-house inspection, which continues to claim they "see no damage," leaving us stuck between two companies pointing fingers while neither will honor the warranty. This is not just an inconvenience--it is a serious safety concern. The liftgate continues to malfunction to the point where it opens on its own while the vehicle is being driven. We now refuse to drive the van due to the danger it presents to us, our children, and others on the road. This is a major safety liability that CarMax has repeatedly minimized or dismissed. We were told multiple times that senior leadership and Operations (Lupe) would contact us, but that never happened. Instead, we were continually routed to service-level staff such as Andre and Travis, who did what they could but had limited authority. We also worked with managers Koo, Dewit, and Thelma, but the commitments made were not upheld. Communication overall has been inconsistent, delayed, and contradictory for months. CarMax initially discussed two possible solutions--an appraisal or a late buyback--but both were later retracted without explanation after internal discussions. The best they now say they can offer is an appraisal valuing the van nearly $14,000 less than what we paid in cash, despite the warranty-voiding prior repairs that we did not cause and were never disclosed at purchase. With both Toyota and CarMax voiding warranty coverage under 36k miles, a continued safety hazard, and no meaningful resolution provided by a dealership that advertises a "125-point inspection," we have been left with no choice but to pursue legal representation. We will also be filing a detailed complaint with the Better Business Bureau, particularly regarding the failed inspection and handling of this case. Our biggest concern is that if this van is not properly addressed, it may ultimately be sold to another family--unknowingly putting them at risk due to a malfunctioning liftgate and warranty-voiding undisclosed prior repairs. We hope CarMax takes accountability and prevents similar situations from happening to other customers who trust their inspection process and the CarMax name. read more

CLASS ACTION LAWSUIT --- ??? Yes, someone may consider starting a class action lawsuit. Yesterday was the second time I visited CarMax for an appraisal. I also came here 9 years ago and experienced the exact same scenario. I listed my car for sale and received an email from CarMax suggesting that they'll offer me X amount of money. It seemed like a fair price, so I agreed. They then said you have to come in and let them do a final in-person inspection, and they'll pay you out. My car was exactly as listed with pictures and all. But the scam is they never intend to pay you what they originally say they will. Both times this happened. They couldn't find anything different than my online posting and all a dozen plus pictures provided, so they claimed a frame weld looks suspicious and can't offer me what they originally quoted. It didn't and even when they pointed it out the guy had a hard time keeping a straight face. However, they claim they still want the car but have to drop $2,000 from their original price. I am sure there is some type of bait-and-switch law out there, and I'm hopeful this posting spurs a lawyer to consider looking into this sham of a business model. read more

Was greeted by Preet and helped by Na'im. I came in with the internet quote for my car. Went in without an appointment and CarMax inspected the vehicle , paperwork and process took about 45 minutes. It did help that I called the finance company as I was coming in and had Preet write down the 10 day payoff. So highly suggest calling the lien-holder. CarMax ordered me a Lyft to take me to a dealership 10 minutes away. Super nice people and easy process. Highly recommend. read more

The correspondence after CarMax reached out in regard to my review. Sweep it under the rug with your claim of sharing "internally" with "appropriate teams". Thanks, but no thanks. read more

See all

We sold a second car here two weekends ago and it could not have gone smoother. We got the online appraisal in about one minute, than made an appointment online for several days later. We were in and out of the store within one hour and payment cleared one day after being deposited. This place has been great for my last two experiences and would definitely return. read more

Zero customer service skills from the manager Ku. I was excited to ship a car from Sacramento, but when the car arrived, it smelled like someone had been smoking pot in it every day. I understand the shipping fee is non refundable, HOWEVER something like an awful odor should be disclosed in the listing & it was not. Ku said the smell was not a marijuana smell, but a "chemical smell" and refused to refund my shipping fee. Regardless of what we're calling it here, there is no denying the car had a terrible odor, even my salesman acknowledged it. Instead of engaging in an argument about it, Ku can keep the $199. I just won't step foot in a CarMax ever again. If you're reading this review, I would steer clear of CarMax Balboa. read more

What an easy car buying experience! Found a unicorn of a car with ridiculously low mileage (a third of what it should have been), clean history and title, fully loaded, fair price. We completed 90% of the work online, answered a couple questions on the phone, did the test drive, noticed some damage that had not been listed (looks like someone bumped something in the lot or on a test drive), signed the title and walked out the door. They're repairing the dinged pieces, no pushback, and we have a car that will last us 15+ years. 11/10, will be back. read more

Lowball offer when they said my Mercedes had a transmission issue. Took it straight to dealer and everything checked out. Sold it for 8x the CarMax offer Felt lied to by the appraiser Won't be back read more

Awful experience, go to any other CarMax! These people are unprofessional and extremely rude! They didn't provide the wheel lock for the car I purchased with them and so when my tire went flat I could not get the tire off and when I kept trying for help they refused to help me and would just hang up the phone. If you buy a car make sure everything is there like the wheel lock that is supposed to be there because after they get your money they will treat you like crap! read more

Car max was the best! No pressure! this is the only way to shop for a car! Great selection. found a car online they shipped the car to a dealer near us . it wasn't the car for us. Not a problem they text when they had a different car.. such polite employees and NO PRESSURE! Love my old new car! read more

I just bought my car from Carmax in Kearny Mesa, and the experience was on-par with my experience buying at Encinitas Ford: awesome. Jay Ross was my sales person. He was extremely personable; didn't feel rushed. My trade-in was within range of my anticipated offer. We were in and out of there in a timely manner. Would recommend. read more

The buying process at CarMax was definitely quick and easy. They have an option for express pick up which will get you in and out with a new car within an hour. There was no pressure from sales, smooth paperwork, and they make the whole transaction pretty painless. However, that's where the positives end. I've bought two cars from them now and both experiences with the actual condition of the vehicles have been disappointing. I spent a decent amount of time finding the perfect car and about a month after owning it, I took it into service who told me it had frame damage and made me surrender the car (obviously to avoid a major lawsuit). This is something that should have never slipped past their supposedly "thorough" inspections. That alone should have been a red flag. Because of this I was given a short amount of time to rush into buying another Mini Cooper from them which is the fourth one I've now owned and it's the only one I've had constant problems with. It's clear the previous owner didn't take care of it, but CarMax didn't seem to care either. The car was filthy when I received it. Stains everywhere, sticky drink spills, and just a general lack of cleanliness. It looked like it hadn't been detailed at all even though it went through an alleged 2 inspections in both Sacramento and Kearny Mesa. In just three months of owning it, I've already had to spend nearly $1,000 in repairs -- things that should have been caught or disclosed before the sale. I will give the service manager credit for doing my oil change for no charge but I shouldn't have been inconvenienced with that only a month out of owning the car. I'm now sitting in a service lobby due to my tow alignment being completely off. Even the service member at this shop said it's so bad he doesn't know how Carmax didn't catch this. Prior to bringing it to a third party, I contacted service again (and with no surprise) they said they wouldn't cover it. I expect more attention to detail from a company that claims to inspect every vehicle thoroughly with their 125 point inspection. If you're just looking for convenience and speed, CarMax delivers. But if you're expecting a well-checked, clean, reliable car -- look elsewhere or bring a mechanic and a detailing team with you. I suggest buying from a certified pre-owned dealerships. read more

CarMax - Used Car Dealers Near Me - San Diego, California

See all

Honestly a standard Carmax. Very clean and professional, but a lot of bureaucracy to deal with. What stood out though was my dealer Andy. Andy is professional, funny, friendly, and explained every single step well. He was very personable and made the process of buying my first car super easy. read more

I sold my truck yesterday. It went so smoothly and quickly despite so many people there! Everyone was so helpful and nice. I would go back there again. I may even buy my next car from them! read more

Sold my car with a blown head gasket for a decent price. I bought a 10 years old Lexus with ~100k miles on it. The guy that sold me the car was so chill and translates for my family member as well. He even let me test drive a Corvette. My Lexus drives really great until a year later my rear strut failed. If you buy a used car make sure to take advantage of their insurance for about $2k. Buying a 10yrs+ old car means there will be repairs so don't blame CarMax. Y'all should know that all the cars meets their standards before you buy it. So if you buy it, your driving habits and car maintenance will determine its condition later on. If you drive like an a**hole and always parks your car in the sun, your car parts will take damage. Anyways, they replaced both strut and they found the front control arm bushing was cracked so had that replaced as well. They gave me a Lyft back home, got me a rental (only had to pay Enterprise's insurance and $3/day difference), and got me a Lyft back to CarMax after I dropped off my rental. The repairs were about $2k in labor and ~$470 for parts. I only had to pay $150 for it because I still have their insurance. On top of that, they even had my car exterior cleaned when I picked it up. Victoria was the one that serviced me and she literally gave me constant updates which really helped with my anxiety. Seriously, no other places can provide this great of customer service. read more

I have bought and sold cars through Car Max since 2018. Big Jeff was always very honest and help full. This time I spent over $60,000 on a vehicle that didn't come with a spare key nor Owner Manuel's. Their key referral never followed through after multiple attempts. Now forced to order a spare key through the Dealership at an outrages price. Is it unreasonable to get a spare key and owner manuals when you spend that type of money for a car? I don't care if the seller didn't provide these items to Car Max, when they sold it or traded it in. Do the right thing, and provide those important items to the new Buyer out of common decency. read more

I was disappointed with three aspects of my car buying through Carmax. 1. The car that I wanted was in Norco, CA and had to be transferred in one or two days. I started calling twice (your call goes to headquarter) and they said it was still in transit and be someone would call me when it came in. After fives days I went into the Kearny Mesa branch and found out my car was there three days ago and nobody called me. 2. When I went in and found out my car was there the salesperson wanted to start the buying process without me even seeing the car. When I asked to see it, he did not want me to drive it and wanted to rush me into the paper work. (He had another appointment with someone who had an appointment 15 mins after I came in). There were other sales people there. He let the other client do a test drive and rushed me through the paperwork and was working with both of us at the same time. He told me we could do Express Check-Out the next morning and all I had to do was to do was to bring a certified check at a certain time. (Most the paperwork would be already done). 3. When I brought in my check, I waited one and a half hours before I could leave. They gave me the keys and did not ask if I had any any questions. I would have given them fewer stars, but the car (so far) seems like it works well and my son recently had a good experience with Carmax. read more

I had a five star experience here. Customer service was excellent. My paperwork was efficient and on time. Cannot thank them enough it was a pleasant and time efficient experience. read more

CarMax - Balboa Street Car Max location. - Used Car Dealers Near Me - San Diego, California

Our first visit (Kearny Mesa) was to get an assessment and a price for our car. We were greeted by a very nice man who told us how the process works. He guided us to another area where we had to wait about 10 minutes to get to the front of the line. We were told it would take 20 minutes to assess our vehicle, but 45 minutes later we were finally called. Not a good place to go on the weekend. Everyone was polite. But the wait was difficult. Our second visit (Oceanside), when we actually engaged in selling our car was much better. We were greeted quickly and given an associate to help us. The whole transaction took less than half an hour because they had all of our records from the first visit. We actually went to two different carmax locations. The good thing was that it didn't matter that we did that. The associate who helped us was kind and efficient. When we walked away from there, we had a check in our hands with instructions on how long it would take to clear. Overall, our first experience was a good one. We would use them again and recommend them. read more

They sold me a car after 5 years paying for it I still owe so much money that I even can't get out of it so much trade negative