UPDATED after onwer's comment - The purpose of this review was to share our experience and not to look for any explanation as you are repeating what we heard on day of pick up. You need to be unbiased when reviewing two sides. Your staff was unprofessional and untruthful on most of the statements. We understand and even shared our appreciation with them for the hard work (that's why we let go you doing the colors again) but in the end customers pay for end result and not just hard work. We came to your shop with high expectations both on professionalism and customer service. And you fell short on both. The cake was completely dry and we did indeed throw most of the cake out (moist cake is one of the most crucial criteria). Not even once your staff (young or old) apologized!! You seem to be so biased towards your "young" staff and also "gender"... as you keep mentioning young girls or young women. Young or old, man or woman, boy or girl - they all should have a character and be respectful and you should better know that. Did you even notice your staff changing statements (and rather blaming us for it) in your recording, may be not - guess your bias came in the way! You need to take ownership of your errors. We were always kept under the impression that you will be able to make the closest replica and your staff changed statement on pick-up after we pointed out even the simple things like sky blue color not matching. You yourself committed to make the replica but you failed to make the "baby" character even close to what was expected, your color coding was off and cake tasted terrible due to being so dry but you don't accept your fault at all instead keep stating that you put long hours and getting on us. Pictures are reflective of what you made. Putting long hours doesn't mean it's a win game, cake (at the least) has to taste good which didn't happen in this case. And on top of that, you have poor customer service. You can do better than this. Lastly, there are definitely many more bakeries out there not just in this State but other states that are best-in-class and we are not new to the idea of requesting custom cakes. So, you do not have to worry about our future bakery needs as we have already found another bakery closeby with whom we got 2nd cake made. Original post follows: We ordered a custom 2-tier birthday cake from Sugar Ray's and had a very bad experience. - 8" tier cake (larger tier) was completely dry and inedible. We had to throw away most of it. They couldn't even deliver on making a moist cake. - they promised that they will make baby character and instead made an ugly grandpa looking person. They charged us again to fix him and made him even worse. We ended up removing the whole character from the cake and had to cover it up ourselves. - the color coding was off than what we requested for the cake. They failed to make the larger tier (8") sky-blue and infact covered it with such a dull faded color. - the staff was quite rude and infact blamed us for changing our statements, when rather they did that themselves. They charged us extra to fix the baby character and made it looking even worse PLUS they didn't do anything to fix colors of the cake. They kept on saying that it will be a lot of work, didn't do it and kept changing their statement. - WE DON'T RECOMMEND THIS SHOP !!! Attaching 3 pictures - 2 of their two attempts to make baby JJ and 3rd one for dull sky blue color. read more

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I like the shape, customer service and how they accommodate my request in short notice. The chocolate cupcake was good, decorated with Elmo face in very beautiful way. I also got ur strawberry cake with mermaid decorations, cake wasn't good but the decoration was cute. read more

Sugar Ray's Bake Shop - Bakeries Near Me - Plano, Texas

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Mmmmm. Love their cupcakes they are always fresh and delicious!! We travel 39 minutes both ways to get a Sugar Rays fix read more

This was a great idea and they were very helpful with my order. Both the cake and the cupcakes were yummy . Will keep ordering from them do future events. read more

Sugar Ray's Bake Shop - The cake and cupcakes are delicious, I will keep coming here to place my birthday cake orders. - Bakeries Near Me - Plano, Texas

During my last visit, I walked in to see only 4 cupcakes left. I was extremely disappointed to only have leftover cupcakes to choose from. Since I know getting here before all sold is a hit or miss, I decided to get the peanut butter sopapilla & chocolate hazelnut cupcakes...two flavors I would not normally get. Both cupcakes were excellent!! Sugar Ray's cupcakes are always moist which keeps me coming back for more. The one thing I was worried about when I first tried Sugar Ray's is the fact they use cream cheese in all icings. Fortunately, it is such a small amount and comes together perfectly with the cupcake flavor. My favorite is the Smores cupcake. If it is in stock, do yourself a favor and grab it (or at least grab it for me)!!! read more

Sugar Ray's Bake Shop - Bakeries Near Me - Plano, Texas

All I can say is thank goodness they give me a limited selection, because I'm sure I would get two of everything if they had more to choose from. Although, this does mean that I have to keep coming back to try other flavors. I wouldn't think you can get any more common than a RED VELVET CUPCAKE, but OMG!! The cake on these suckers are so light and fluffy and they're icing is so soft, creamy and light in texture that you almost forget there should be at least an ounce of guilt. Oh no!! The guilt comes after you realize you've devoured an entire cupcake in seconds, just because it's that good! read more

Sugar Ray's Bake Shop - Oh yes!! - Bakeries Near Me - Plano, Texas

My husband and I ordered a few dozens of mini cupcakes to complete our wedding's dessert table. They looked super cute and presentable, great size and tastes delicious. My guests couldn't help to rave about it! The staff were super friendly and helpful in helping us narrow down our selections, and the girl that delivered was super sweet. Thank you so much for all that you did! My wedding wouldn't have been so perfect without these sweets! read more

Sugar Ray's Bake Shop - Red velvet, Whiskey Cake, Wedding Cake & Italian Lemon - Bakeries Near Me - Plano, Texas

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We order cupcakes from Sugar Ray's at least 7 to 8 times a year. When It came time for my personal birthday, we ordered them in advanced as always called after emailing to verify. Called again the day of to check if they were ready before leaving to get them and the cupcakes where never made. They offered to make them for the next day. They did so without a mention or any effort to fix there mistake. I had double checked and verified before hand and still they just forgot? The woman I spoke to said she would pass it along but she had no power to do anything to make up for it. Apparently no one dose or cares to. The cupcakes them selfs are very good, but I will not be ordering again from a company that overlooks you and dose nothing to make up for it. read more

Got a custom chocolate cake that turned out so cute. Everyone talked about how delicious it was and how great a job they did. Definitely recommend getting a cake here if you are having any occasion! read more

Sugar Ray's Bake Shop - Cake - Bakeries Near Me - Plano, Texas

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I really enjoyed the texture of the cupcake. It's between light and dense...the frosting is light and has a nice cream cheese taste. I didn't give it 4 stars due to the service. The service was very dry. The young lady at the counter never cracked a smile and it just wasn't a pleasant vibe in the store. The customer she was helping was much more friendly. The young lady gave me three boxes w/o a bag. I thought she could have at least asked did I need any help. But the customer did...makes me not really want to go back but I do want to try some other flavor cupcakes. Thank gosh for the cupcakes. I'm BIG on customer service! read more

Sugar Ray's Bake Shop - Snicker doodle flavor...a little too sweet. But the vanilla bean was perfect for me! - Bakeries Near Me - Plano, Texas

I am so disappointed. I've used Sugar Ray's numerous times for cookies and cupcakes; my parents' 50th anniversary, my 50th birthday, showers, etc. I went to them more than a week ago for frosted sugar cookies for a housewarming party. I wanted house shaped cookies. I explained this. I was asked to send a picture of my new house they could use for inspiration. I thought how awesome! They would make red brick, etc. Nope. They took that picture and somehow imposed in the icing. It is cheap and tacky looking. Worst of all despite making it clear this was not at all what I had expected when I picked them up, I was charged $180 for them. I'm too embarrassed to even hand them out. I also did a self check and showed them to a friend who does not live here and got the response of, "Are you kidding me? Those look awful." read more

Ordered a smash cake for my baby girl's first birthday. I'm not normally a fan of vanilla flavor, but this cake was DELICIOUS. And on top of that, it was so beautiful! I'll definitely be using them for every birthday now! read more

This is a review to add to the experience that my wife shared previously. I went to the shop with her and our three babies to pick up the cake for our first child's third birthday. I didn't set foot into the store as I was waiting in the car with my children but what happened was a bit baffling. We went to the store 20 minutes earlier than the pickup time and were told to come back in 20 minutes because that was when the cake would be ready. By 3:30 pm, when we were back from a little drive around the neighborhood, my wife went into the shop and only came out with the cake by 4:05 PM. In the meantime, I've seen two or three customers that walked in and got out with their cakes. Were they also told to come back at a later time than their original pick-up time? Well, we weren't given any explanation except that it was a busy day. 30 minutes may not be a big deal. But if you value your time and don't want to be sitting in your car without knowing what's going on in the store, this may not be your shop. (or be 30 minutes late!) read more

Popped in just before close and scooped up 6 of the last cupcakes that remained ($15 I believe). My bonus sister told me about the macarons and how they were her new favorite treat. I ended up forgetting to even ask if they had any. Cupcakes: they taste homemade, moist, cake itself wasn't that sweet (not a bad thing), frosting was a mix of sweet and salty (every flavor I tried)...twas almost too salty for my liking. Sampled the vanilla, carrot, and lemon if i remember correctly. Favorite was the carrot (had a pecan on top). I also got to meet Rachel, aka "Ray." She was nice and personable. My experience was a little rushed but nonetheless very friendly...a nice lady held the door open for me on my way in and greeted me warmly. Upon exit, she was chatting with a fellow but stopped to bid me a good holiday weekend. It felt like I was visiting my aunt's bake shop kitchen...only Rachel isn't old enough to be my aunt. :) Next time, macarons; give them a whirl. read more

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We went into Ray's Bake Shop to sample some of their new flavors and were pleasantly surprised by the flavors. It was a wonderful treat at the end of a long day and I would highly recommend them in the future. The owner provides a high level of customer service and we will continue to view this bake shop as our "go to" cupcake place. read more

Worst customer service I have ever experienced. I came in last week to place an order for cupcakes and cookies the employee told me to come back when it was three weeks away from my event date. I came to the store exactly 3 weeks away from my event to place my order and they told me they couldn't do my order because they had to many for that day. They then told me I could do it for the day before but they would charge me a fee to keep the items overnight for me to pick up on the day needed. I am very disappointed as this is my go to spot for cupcakes for parties. Sadly I will not be back. read more

4 stars for the cupcake. 5 stars for the decoration and sweetest, most accommodating owner. I stopped by to grab a couple cupcakes for my son to select a flavor the day be fore his birthday. I submitted an order online after midnight the evening before I needed and 18 custom decorated Nintendo Kirby cupcakes in 3 different flavors were ready for me by 4 PM the following day. That's just awesome! I've attached a picture so I don't have to describe how adorable they were. The red velvet was my favorite of the three we had. It's somehow fluffier and smoother than the other flavors. The chocolate with nutella was also very good. Just the right amount of nutella to give flavor but not be overpowering. The vanilla was sadly just a little too sugary. My 5 year old liked this one best though. read more

Sugar Ray's Bake Shop - Custom Kirby cupcakes - Bakeries Near Me - Plano, Texas

I ordered from Rachel for our corporate Easter party and omg did everyone asked me where I got those cupcakes!!! They very not only looking beautiful, but they tasted absolutely delicious!!! Moist, flavorful and delicious frosting! Seriously the best cupcakes I've ever had and trust me I have extra 20lbs I know how good cupcake taste Just wanted to say thank you Rachel, for freshly baked and delivered on time and beyond excising my expectations on cupcake design! read more

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Favorite cake shop!!!! Sugar Ray makes the best chocolate cake ever! The cupcakes are made fresh daily and there's always a new flavor to try! read more

Was the rudest place, I have ever been. The Owner was behind the wall at her desk letting us stand there and wait while it them a good 8 minutes to come out and great us. This not a Barkley but a hobby. As all they can make is cake and cup cakes. Maybe a cookie or a macaroon for time to time that's it. read more

After reading the reviews, I realized that one needed to be at the store when it opened for a chance at any sort of cupcake selection. We arrived 15 minutes before the stored opened and there was a hand printed sign on the door saying there were opening 15 minutes late meaning at 11.15. We took a short walk and arrived at 11.15 on the dot and found the store had already opened and a line of people were already waiting in the very small area at the counter. By the time it was our turn, they had already sold out of almost all of the flavors. I realize allowing walk-in customers to take dozens of product out a time is one business model, but is it really the right model when you have such little product available when the store opens? While the staff are friendly, I am not certain that having to tell multiple customers within 5 minutes of opening to come back later when we have more product while allowing people to walk out with dozens is the best approach at expanding your customer base. But if alienating new customers at opening time is your goal, it seems to be working as people walked out with no product in front of us because 75% of the selection was sold out. Alas, we waited and were able to get 4 cupcakes and the man behind us cleaned out the rest while we paid. So within 6 minutes of opening or at 11.21 the entire front counter for walk-ins was sold out. Like I said, your supply and demand model for walk-ins could use some work IMO. I can honestly say we were not impressed with the cupcakes themselves. The cake part was moist, but rather tasteless. I could not taste any vanilla in the vanilla frosting. I will say the vanilla frosting paired with the chocolate cake was better but not repeat customer better. The snickerdoodle version unfortunately was not any better. My cat who loves cupcakes covered the product. So the wife, husband, and cat all voted a thumbs down on the cupcakes. I wish I could comment on the macaroons but being told "come back later" at an undisclosed time when they "might" be available does not work work for me when everything was already sold 6 minutes after opening. Check me in the minority on this bakery. Given the initial sales experience and the lack luster product, I do not see a reason to return. read more

Ordered the so-papilla cake for my husbands birthday. I was excited because the cake was beautiful. We were so disappointed when we ate the cake. It was extremely dry. The cake was also way to sweet to enjoy. The sugar was overpowering. We could not eat the cake. We had a slice and the rest went to the trash. We have had other cake shops make this cake and it was delicious. read more

This is my favorite cupcake shop in Dallas, every time we go get cupcakes everything is so fresh and delicious! The ladies are always super nice whenever we come in and they have so many different flavors weekly! I got my birthday cake from here last year and it was a coconut cake that was to die for! Definitely not mad about being a regular here! read more

Sugar Ray's Bake Shop - Coconut birthday cake! Super yummy and under 50 dollars if I remember correctly. Thank you for my 21st birthday cake ladies! - Bakeries Near Me - Plano, Texas

Their cupcakes are delicious!!! Hands down the best local spot! The vanilla vanilla was my favorite, the cake was moist. Definitely will come back to support our local shops! read more

This is by far one of my favorite bakeries. The cake is super nice and fluffy and even though the frosting for me is a bit too sweet, it's still a great cake. They do run out of cupcakes quickly but it's worth getting there early. The customer services is absolutely AMAZING. They are some of the nicest people ever. Will definitely be coming back for more future cake orders read more

Ordered a birthday cake for wife the smallest they make $46 pricey but wanted something of quality. Ordered a week in advance and they called me to tell me that it would not be ready. When I did get cake it was borderline burned on bottom and very dry. I ate some cake 3-4 hours before bedtime and felt nauseated the whole night. By looking at these reviews seems that the reviews are friends and family. Normally I would just forget about this cake but the nausea was just to much. read more

If first impressions are anything to go by...WOW! Plano is lucky to have such an awesome bake shop in the community! My friend and I drove from OKC for a girls weekend. After our spa day, we desperately needed to indulge in a yummy cupcake. Unfamiliar with the area, we GPSed it to the nearest shop: Sugar Ray's. To our initial dismay, they were sold out of every cupcake! But they were so friendly and found 2 leftover cupcakes from an order and shared them with us... complimentary! We *LOVED* the banana toffee cupcake! Fresh, fluffy, and memorable. I highly recommend Sugar Rays! read more

Sugar Ray's Bake Shop - Banana Toffee - Bakeries Near Me - Plano, Texas

To be clear, the issue isn't so much the 30-minute delay, but more that no one communicated that to me. Yes, you can be behind schedule. Sure, it can be that hectic day. Okay, you can be a small business owner and fine, you can be understaffed that day. It happens, I understand that, and that's not the issue. The real issue is that first, you/your staff didn't let me know you were a bit behind schedule. Second, at 2:15pm, your staff said it would be 20 minutes more, which means 2:35pm. When I called to put in the order, whomever I spoke with explained that your store closes at 3pm on Saturday, and that the last pick-up is 2:30pm. Now I did not want to be THAT customer that was running late for a cake pick-up and keeping employees from going home on a Saturday. I made sure to leave on time. To be punctual (or early in my case), is no small feat for a mom of two infants and a toddler. I explain this to show the effort and planning that went into my part. It's not too much to ask you/your staff to say, "Hey, sorry but we're running behind schedule today...it's going be closer to 3pm...we can give you call if we finish a bit earlier." And you know what, I would've been like, okay, there's a Whole Foods down the street, we'll pop in there and pick up a couple of things. I know how to navigate that and find a work-around because inevitably things happen. But I need someone to communicate what's going on. How would I know what's going on in your kitchen? But you/your staff kept us in the dark and that wasn't fair to me or my family when we're not given a realistic timeline. You said you've been in the business for eight years, so you must be able to gauge more accurately how much time you need to finish up a cake or several. 20 minutes vs. 45 minutes...wishful thinking? Too optimistic? read more

Got my sister's birthday cake from Rachel. It was delicious!! We also got a variety of cupcakes and all the guests said they were delicious as well. read more

Sugar Ray's Bake Shop - Bakeries Near Me - Plano, Texas

The cake was larger than I thought it would be and nicely decorated. Exactly what I wanted. I would come back here and order again from them. They had a nice selection of cupcakes although I didn't try any of those. read more

So it's raining and I'm thinking about one thing to bring a smile to my face... A cupcake! So I walk into this beautifully decorated and quaint neighborhood cupcakery and was welcomed by friendly faces and colorful arrangement of sugary treats. Met owner Rachel and her beautiful mom Connie. The cupcake was delicious... Better than ahem.. Sprinkies in NB or whatever... Sugar Ray's Bakeshop service, selection, and cupcake quality are top notch. Will definitely come back. read more

Sugar Ray's Bake Shop - Cupcake heaven, perfect treat on a rainy day - Bakeries Near Me - Plano, Texas

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This review is about their service, not their goods. The cupcakes are still delicious! Counter service: Friendly, have not had any problems. Phone inquiry: RUDE. Every time I've had an occasion to call, they have just been plain RUDE on the phone. They sound very annoyed that someone has called their business. Why offer a phone number then?! Social Media: INCONSISTENT. If you say you're going to now post daily flavors, then post them! And actually serve what you post! And don't sound "bothered" when we call to inquire because you didn't do what you said you were going to do! Customer Service isn't rocket science and I don't believe the customer is always right. But if someone is patronizing your business, be kind!!! It cost nothing to be kind!!! I don't care how good your product is, poor customer service will keep me away. And I'll tell others. read more

Overpriced for its quality. The cake is dry and I was looking for a cake that has some nice designs for a party. I gave them a photo of a cake that has some design that we would like to have on our cake and for almost $70 I expected it to have some design but no, it was given to me as a block of chocolate cake with zero design. This is not was I was looking for. read more

Besides margaritas, my second obsession is cupcakes. I'm willing to drive long and far for a good cupcake so I was shocked and amazed that there was a cupcake, bakery less than 2 miles from my home at Lakeside Market. The hours are limited between 11 am and 5 pm so I made a point to stop by during a lunch break. Sugar Rays is the cutest, country chic bakery every (tasteful and not too overdone). The owner's seems to have expressed herself well with the décor and the cupcakes. The cupcakes are "not" mass produced gigantic, overly sweet cookie cutter duplicates. These are some homemade, moist, creative flavors decorated beautifully yet minimally. I grabbed a vanilla and a raspberry "flavor of the day" that she was offering. Other flavors included a chocolate/chocolate, chocolate/peanut butter, and lemon to name a few. The icing is creamy and rich. I'm definitely not a baker but I believe she used vanilla bean (versus vanilla extract) because the flavor of the vanilla was sooooo pronounced and delicious. The raspberry cupcake included a fresh raspberry on top and was moist and delectable. It's just good ya'll. With the shop being so close to home I'm hoping to have a long lasting love affair with Sugar Rays. Support Small/Local Businesses read more

I have, LITERALLY, tasted vanilla cupcakes from west Fort Worth to downtown Dallas and Sugar Ray's is HANDS DOWN the most AMAZING vanilla cupcake that I've eaten! One bite and my eyes crossed, rolled, then bugged out of my head; my taste buds did some sort of combination between a Latin dance and a deep South hoedown. Before I could stop myself, I was making noises I had never heard before (Think lowing, cooing and braying! I am not an animal!) Though my tongue is still healing from the paper cut, licking the box that contained my creamy, buttery, pillowy package of goodness was delicious and worth well worth it!!! Yes... The cupcake is THAT good! read more

So I just came back from here and I have their cupcakes in a box right next to me and my heavens... The smell is irresistible!! It's a small family run business that seems to really appreciate what they do and what they can provide for their customers. Today is my birthday so my coworkers took me here and bought me some cupcakes and already, we are talking about coming her for our January birthdays! The owners mom have me a free cupcake for my birthday and I thought that was a sweet gesture. Also their cupcakes are SO SOFT. their icing is like A CLOUD. I smooched off a little off the top of the icing it is melted off like butter. Super creamy. Rich in taste. And made with care. read more

Sugar Ray's Bake Shop - Red velvet and milk chocolate! Can't go wrong - Bakeries Near Me - Plano, Texas

I enjoyed the cupcakes, but for a few things that will not have me returning. The cupcakes are $3 each, which isn't too bad except for the fact that they were small and sloppily made. The young lady who greeted me said she made them herself. Both cupcakes I chose were lopsided, and one had enough spillage over the edge to make removal of the wrapper difficult. And both cupcakes stuck to the wrapper badly enough to tear good portions off sides and bottoms of cake. The icing was good, but by the time I got the small butterfingers cupcake out of the sticky wrapper, there was actually more icing than cake. They looked very nice upon first glance. Customer service was friendly. But presentation was an illusion really. Small, sloppy and who wants to scrape a good portion of their cupcake off the liner? Waste of $6 really. read more

Cupcakes and cookies are good, but customer service is lacking at times, especially on the phone.

I am thrilled to have found this bake shop! It was from a recommendation of someone who knows the owner. I was pleasantly surprised by how great her cupcakes are!! Sugar Ray's cupcakes are absolutely perfect, each flavor exceeded my expectations. She has many flavors to choose from and her shop (and cupcakes) are decorated very well. If you are looking for the perfect cupcake, visit Sugar Rays! read more

I cannot say enough about this wonderful bakery shop! I ordered a birthday cake for my BFF birthday. Ombre roses pink to red---GEOUGEOUS!!!! The chocolate cake was dense with flavor, moist, incredible. The raspberry filling blended so beautifully, people were guessing what that exquisite flavor had to be. the icing even had the staff at the restaurant asking for a piece too. Best cake I have had in my cake-filled life! Thank you, Rachel!!! read more