Very good service, the cashiers are super patient and nice, the nice man even let me try his…read morefavorite drink sample for free. The atmosphere was very clean and the music that was playing was very good and the nice man even came to the table and he gave me the boba. When I tried the mango drink boba, the nice man and everyone else was so happy that I liked it.

We loved The Alley when we first visited their Austin location, so we were excited to find out they…read morealso have a location in Plano. After a satisfying lunch at the food court and some grocery shopping, we were on our way back to San Antonio and made sure to stop by The Alley for our croffle and bubble tea fix. It was a relatively quiet afternoon when we arrived, so we took our time ordering at the kiosk. We prefer using the kiosk because it gives us a chance to make sure our orders are accurate and browse through the different flavors and options we might want to try. After finishing our selections, I was ready to pay when the kiosk suddenly frozen on the payment screen. I tried getting the attention of one of the young ladies at the counter, but unfortunately, she didn't seem interested in helping. In fact, her response and demeanor made me feel like she was annoyed that I was asking for assistance. The young customer she was helping at the cash register actually tried to help me instead, but the kiosk was completely frozen at that point. Thankfully, another young lady at the counter, Wee, noticed what was happening. She approached me with a smile and immediately asked her coworker Caleb (I believe he was the manager) for help. Caleb was great. As soon as he finished what he was doing, he came around the counter and tried to fix the kiosk himself. He remained friendly and calm throughout the whole thing. He also asked Wee to take a picture of the orders displayed on the kiosk so she could ring them up at the register. Luckily, I had taken a screenshot of our order. By this point, more customers had started coming in and the store suddenly became much busier. Despite that, Wee and Caleb continued to be attentive and helpful. Once we received our to-go order, we left happy--not only because the croffles and bubble tea were great, but also because of the customer service and positive interactions we had with Wee and Caleb. They turned what could have been a frustrating experience into a pleasant one. I do want to mention that the other young lady at the cashier wearing the white shirt really stood out for the wrong reasons. Her attitude came across as unnecessarily rude and dismissive, especially when I was simply asking for help with a frozen kiosk. One less star rating for that. Overall, though, Wee and Caleb deserve recognition for their excellent customer service. Thank you both for stepping in, being patient, and making sure we were taken care of. We'll definitely be back whenever we're in the area and craving our The Alley fix!

The inside of this boba tea shop is nice, clean, and cozy. They have enough seating for your…read morefriends. The background music is enough to add atmosphere, but not super loud, which I personally like. They also have a photo booth & claw machine for fun. The drinks are good and extremely well priced. Also, the staff is polite!

Saw a Facebook ad that says T swirl was BOGO so decided to come in…read more After coming in ... there was no sign or poster or anything that indicated they were running a promotion for the BOGO. The kiosk also did not say it. After inquiring the workers, then she said pick slushies section on the menu , then anything that says T swirl was BOGO. While it was true .. there was nothing that indicated it was BOGO even after we picked one slushie. Only after we picked one more... and proceeded to pay .. there it was .. a deduction for the second drink. Drinks were great. But lack of instructions or signs .. what if I wasted my time coming in ; then could not find the BOGO and didn't ask the worker .. wouldn't it be like bait and switch ?? That's why I took off a star

Clean and nature/tree vibes was a great touch. Staff are friendly and my tea was strong…read more Had winter melon tie guan yin tea. Strong aftertaste of roasted oolong and flowery sweetness. Wish I could do less than 80% sugar

I got the oat and pudding milk tea, and I would say I was suprised that the boba itself wasn't…read moresweet. I honestly would skip the boba at this location, because it wasn't the best. I think the ambiance is similar to their richardson location, just a bit smaller. Also, I have heard that even their 50% sweet uses a lot of sugar.... so keep that in mind.

Killer popcorn chicken and solid milk tea. That's the bargain here. They have a lot of fruit teas…read moreas well but it's not my thang so never tried. It's reasonablly priced and the lady that runs the place is always super nice. This is a no frills, no gimmicks kind of place and i love it for it!

This has become our go-to place for bubble tea! The boba is very sweet and chewy, and all of the…read moreteas are very flavorful. The store itself has a very welcoming space The owner is also incredibly sweet and very accommodating, and staff are always friendly and helpful.

This place has the cutest vibes (self checkout, crane machine with cute plushies and a warm, cozy…read moreinside)! The staff are friendly and attentive and I really like how consistent they are with keeping the ice cream roll very pretty for the photos :) I picked the key lime pie and it was absolutely amazing. Very key lime pie-y flavor in the ice cream - I don't know how they did it but if I could order a pint I would. Giving it 4 stars because the topping could be improved upon

Absolutely LOVE this place! Got the Unicorn Dream in a cutie cartoon with mango popping pearls and…read morethe Yogurt Peach in a cutie cartoon with peach popping pearls. Both drinks tasted fantastic! Tbh, all their yogurt drinks are AMAZING. I have yet to try one that I haven't liked. Both drinks I got weren't overly sweet, so I really enjoyed it. I haven't had their rolled ice cream in a long time, but it tastes SUPER yummy. So if you're craving that, definitely try it!

The matcha here is top notch. I got the strawberry matcha for my wife who is very picky about her…read morematcha. Sometimes they don't have enough matcha flavor sometimes it's too watery, etc. but this one was top tier for her. She rated this 8.8/10 which is exceptional for her. We will 100000% be back

One of our favorite boba spots! Flavor is consistent and…read moredelicious, boba is always perfect, the interior is gorgeous! Perfect spot for studying, working, or getting together. It is beautifully and comfortably designed! Staff is always sweet and helpful and you can control sweetness and ice.

Yummy! Their Oreo milk tea is great.Original milk tea is good as well. Their boba taste fresh.read more

This was probably on the better end of my feng cha experience. The boba had a good texture…read more Ordering was easy through the ipad at the front. Wifi is readily available and the seats are decently comfortable. I got the thai tea and the four seasons tea with boba. Four seasons was nothing special but not bad. I got it 100% sugar which I thought was perfect but the Thai tea I got 50% but I think 75% would be better for me.

The drinks were delicious ! I typically do a brown sugar tea boba but tried mango and it was so…read moregood and tasted smooth and fresh. I was a bit surprised to see that you can't customize it besides adding extra boba but the drinks were delicious without the customization. My man doesn't like boba so he spit those out but he still enjoyed the drink. The service was fast and the ambience was quiet

Very great boba shop!! The atmosphere is very nice and refined with excellent, fresh-tasting boba!…read moreThere are screens to order or you can order at the counter. I love this place because they show a picture for almost every drink and you can customize most drinks to be caffeine free! Check this place out for quality boba!

Drinks: Had this in California and remember it being great, so was excited to come across this…read morelocation. Ordered the Jasmine Latte and Mango Pomelo Sago; however, both were just OK--the tea flavor in the Jasmine Latte was a bit fainter than I recall, and would have preferred a bit more of the fruit in the Mango Pomelo Sago. Service: Self-service--you order through a kiosk. Drinks come out pretty quickly upon ordering. Ambiance: Situated inside of the 99 Ranch market, with a small, casual seating area. Parking: Ample parking. Located in a plaza.

Really convenient spot, especially since it's located inside 99 Ranch Market. I was able to order…read moremy boba, get it within about 5 minutes, and then continue shopping around the store, which was super nice. The drink itself was very tasty. I liked that the sweetness and ice levels were adjustable, and they got it just right for me. Only small note is that the boba was a little softer than I personally prefer, but overall still a great drink. Would definitely come back!

Delicious milk teas. Try the Hokkaido! Friendly service and…read moregood quality drinks. Love the buy ten get one free promotion too!

This place is so good! All of the teas are SO yummy and the boba is super soft. The lady who runs…read moreit is so so so nice. She always makes sure to pick a straw color that matches my drink. It's really the small gestures that make it so nice! They have board games to place and music playing. It's not really super packed so it's a great place to hang out with friends!