The staff is nice and hard working, ingredients are the same as any other Subway, but upper management refuses to fix or replace the toaster oven. It burns the hell out of the bread every time. It flakes apart just unwrapping it and holding it. I sometimes asked to warm up the meat and cheese in the microwave and then put it on un-toasted bread, but if they're busy, I just politely hope for the best. The last time she had to cut about an inch off the end because it was so burned, it was black. She did offer to make a new one, but I'm not that picky and don't like wasting food ..... hense, me leaving this review means the oven is pretty bad. It burns the bread no matter which employee is making it, so it's not like they're all hitting the wrong button for the timer, which i noticed is the top button (or least amount of time). Employees have told me that many complain about the burnt bread, but the owner or corporate will not fix or replace it, so I just stopped going to this Subway. There's another one about 2 miles north on Northfield Road that always hands me a perfectly made sub that's toasted, but never burned, and you don't have to walk through a huge Walmart parking lot to get inside. read more