Asked for extra mayo paid for extra tomato and still did not get the tomato I paid for with mayo barely on the actual sandwich. I don't think I have ever had one good experience at this McDonald's something even if it's little always has to go wrong. Last time they had me wait in a spot and served ten other people that came after me. Time before that they forgot my fry when that was one of two things I ordered. Only reason I keep coming back is because it's convent. I'm so so tired of the TERRIBLE service. Some of the people are nice, they just can't look in a bag or put tomato on when it says I paid for it. read more

McDonald's - Fast Food Near Me - Northfield, Ohio

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Gave me stale old food. I ordered a Big Mac after debating with myself If I should spend my last $10 in my pocket. I caved thinking I haven't eaten all day. I received a stale Big Mac that wasn't even built right had no burger meat between the first set of buns. Was just bread on top of bread. And I couldn't eat it I did try a bit thinking maybe it was just me . It was absolutely hard, stale and un-edible. I'd be sick if I tried to consume this. of course the cashier did not give me a receipt. I'm heading back now to see if they will refund me. Absolutely shameful. read more

McDonald's - Missing patty and stale - Fast Food Near Me - Northfield, Ohio

Horrible- wait in drive thru was ridiculous. 20 min. Would have left but paid for my mobile order. Will never come back!

This is by far the worst McDonald's I've had the pleasure to visit ! They take the fast outa fast food the wait can be up to 20mins on a regular basis. The urban staff could care less if the place burns down as long as they get their check ... They need a full clean sweep and start over it's sad read more

This place is a joke a complete sick joke. I have never in my life had to deal with people who don't know how to make a sausage egg and cheese McMuffin it's literally 4 things yet you bring out the wrong order 3 times waited over 30 minutes in total. Honestly management needs to be fired and corporate needs to come and teach these people because this place is absolutely horrible. Should have ordered a water they would have brought me out an ice cream cone... idiots read more

DO NOT eat here. we were served undercooked chicken and the young lady giving us our food spit on me when I asked for ranch. literally. food took 20 minute. I thought it was fast food. terrible. read more

The worst service I've ever received. First they gave me an attitude because of my accent. And then instead of Medium size milkshake that I ordered and paid for, they gave me a Small one. Arguing that it is a Medium one. I didn't have time nor patience to continue this conversation and left. Hope they feel good about themselves stealing from people like that read more

worst mcdonalds I've ever been to. will not be going back. had a mobile order, waited in line for 15 minutes, got the wrong order at the window. another worker tried to hand me another incorrect bag. I told them my order twice. was told to move forward for my order, waited another 15 minutes. the lady confirmed my order again then handed me the bag. I looked inside, it was the exact same bag she originally handed me at the window with the wrong food. went inside and waited 5 minutes for anyone to help. they still got the order wrong after showing my receipt and I asked for a manager to get a refund and she told me no they are short staffed it's not their fault the order was wrong. rude and awful customer service. I will never go to this location again. as I waited I saw 3 other people pull forward and then wait as long as I did, and another 2 also went into the lobby after being handed their bag at the waiting spots. read more

For starters, this location may have different management at different times, so to start off the service was excellent. Just plain excellent. The Ambiance was a fast pased well managed food stop, the customer service was so managed and controlled abd i would DEFINITELY return, for others who had a bad experience here i truly feel sorry for you. read more

DO NOT EAT HERE. If I could give this place a 0/5 I would. I ordered a double quarter pounder meal without pickles or onions. I went home took the food out and the fries were old and cold. I thought to myself okay well I'm already home I can get past the fries. I open the double quarter pounder and it is in fact not a double quarter pounder but a Big Mac which someone purposely took the middle bun out of the sandwich. The sandwich had everything on it that a Big Mac does and that a quarter pounder does not ( lettuce, pickles, onions, mayonnaise). So I went back and and told the drive thru person and he tells me " my manager is at the second window it sounds like you're saying too much". I wouldn't have to say anything if they made my food right the first time. I talked to the manager and he remade me a sandwich but still gave me a double quarter pounder with pickles and onions. DO NOT GO HERE, wait a few miles for the next one read more

Don't know why I keep coming here thinking they won't mess my order up. They're super busy but there is no organization at all. Not sure if this is a private owned McDonald's but the service sucks and the wait is forever. Just head down the street and go to Wendy's. Better yet Popeyes chicken is right behind it. Their services are more time friendly. read more

I went to McDonalds and got 2 #7 meals and 2 out of the 4 burgers had receipt paper or some other type of paper under the cheese in my sandwich I think it's disgusting and I won't be returning nor should anyone else. read more

Consistently slow here. Tried drive through. Ordered 2 sausage biscuits. Got to pay window . Person said 2 McMuffins and closed window before we could say no. Opened window corrected the order. Pulled up to food window told biscuits aren't baked yet. Pulled ahead to wait. Worker came out saying 4 minute wait. Okay. They already had our money. After 8 minutes went inside to get food. Got home and opened bag. Guess what. Two egg McMuffins instead of biscuits. read more

I have no clue why I torture myself by going here. If you have tons of time to kill I suggest you go here. I do not know where to start. When I placed my order it seemed as though I was bothering the cashier. The cashier had no idea what they were doing. Cashier mumbled I had to repeat my self several times. Really bad attitude. Then when I saw my bag on the counter after a long waiting time, I figured it was waiting on an item. Nope it was just sitting there. The cashier was working on something else and just left my bag up on counter. From past experiences I figured do NOT go thru the drive thru. Cause I have done that before and waited 15-20 minutes behind maybe 3 cars. Very disappointing. read more

I went to Mcdonald's today, and I was blown away by the exceptional customer service that I received today. When my order was taken I was greeted with a warm welcome, and kept informed of my order and progress of my wait time from start to finish. A graceful, and classy, and articulate lady greeted me with a warm welcome over the intercom. She single handedly took my order and worked one window. Which is notably a 3 man job in the fast food industry. She ALSO, took the time to double check my order at the window before handing me my food. EXTREMELY kind, and professional. Literally THEE BEST customer service I've EVER recieved at a fast food establishment in my 32 years of life on this earth! My food was fresh, and my order accurate. I commend that woman! SOMEBODY GIVE HER A RAISE she had on a #7 Jersey GO STEELERS!!!!! read more

Sitting here in drive thru.....told me to pull up cuz the burger was not done, it's 20 min later and I'm still parked. This is really pathetic that 3 cars behind me got there orders. Do NOT recommend read more

This place is great used to work here workers are friendly food is cooked to perfection the only thing that would make the establishment better is upgrading behind the counter allowing food to be made quicker and make it so the WiFi can support more devices can't use my phone in here even on a good day, people may comment that this establishment is slow but it's slow for good food if you want undercooked and stuff missing then don't complain McDonald's isn't a 5 star expensive restaurant stop rating it like it should be it's fast food get in get out and get going if your expecting a feast you're probably at the wrong place thanks Steve and Jeff for making this place great read more

before i start off i wanna say i never leave reviews for anything. so this was BAD. if i could give this place no stars i would. i normally don't have a good experience going into any mcdonald's but today REALLY topped it off for me. the drive thru was taking an extremely long time so i decided to go in. i order breakfast off of the kiosk at 10:30 am. TEN. THIRTY. keep in mind breakfast ends at 11. so i'm waiting and waiting and the people in front of me getting their food were polite and kind and the lady giving them their food was extremely rude and obnoxious. they told her they were missing a couple drinks so she gets irritated with them and goes and makes their drinks. then she starts yelling about how "whoever ordered the bagel breakfast meal isn't getting their food" and she's throwing her arms in the air like she couldn't believe it. (that was my order btw.) so she yells out to the eating area and says "i don't know who ordered this bagel meal but you're gonna have to find something else to eat today" with the most rude attitude. so i go up to the counter and the guy working the register was training and had no idea what was going on. so the manager? came up and told me i could get my food (which wasnt even what i ordered anyways) meanwhile there's another guy ordering breakfast off the kiosk even tho they stopped serving breakfast at 10:30 today so he had to be refunded even though breakfast goes until 11. the lady serving the food comes up to the guy training at the register and says "did you get the chocolate shake yet? of course you didn't. why would you" and at the point i was really getting fed up with this lady. her attitude towards me, the people in front of me, the guy at the register and everyone else getting food was EXTREMELY uncalled for. read more

Drove up at 6:20 to be told they weren't open because thd grill person didn't show up, tge manager can't turn on the grill? Saved me from spending money on what IS a garbage company, thanks read more

This is the worst McDonald's ever. There is always a line. So this time was no different and on the weekend, Sunday. After placing my order I had to wait lane 1. Well there was already someone in lane 1. Plus all the 5 waiting lanes that were filled waiting for their breakfast order. After a10min wait finally they brought my food to my car. I had ordered my usual #4 sausage, biscuit with egg meal. When I got home I opened my sandwich and no sausage. Just a biscuit and egg. The quality and service is so awful that I try and avoid it all together. I too was once a McDonald's crew member. I wish the owners would just show up there without notice and watch how their store is being run. Nick and Gus were the owners of the McDonald's in Solon where I worked. What happens in this Northfield store would never fly. It's sad and disappointing that this store is allowed to run in this manner. read more

Great service, open til midnight in the summer which is nice. I like that their iced coffee is still only $1. I really have no complaints. Thanks for the service guys! read more

This restaurant was very busy when I went in and the drive thru line was wrapped around the building. I was hesitant to go in after seeing that, but I went in and ordered a Quarter pounder w/ cheese meal. Me and the cashier had a brief convo where she asked how was my day going. She gave me a table number for my food, I sat down and about 10mins later my food arrived. Here's where it gets interesting. The food looked like the commercials, I was in shock. Hot food and it looked good! I must be dreaming, soft warm bread, a hot patty and perfectly melted cheese. I will definitely be coming back next week for McDonalds. And I will review again with a different meal. read more

When I was a kid McDonald's was across from the rocksino. You walked up to the window and it was lovely. The McDonald's in the plaza is not nice. Too long to get your food and when get it the buns are stale and hard. That's not nice. Went for a big Mac you couldn't eat the bun. Sorry but darn it. I had to pull over to get a decaf coffee and waited 15 minutes and left before I got it. Lord have mercy. read more

I went to McDonald's in northfield, I ordered a cheeseburger only ketchup, and fries with no salt. They gave me cold fries that were soggy, and then my cheeseburger that was drenched in ketchup, so I gave it make and kindly asked them to remake, when I got my burger back it was loaded with salt and pepper and wasn't edible. I have gone to this McDonald's for 2 years almost every week and never had a problem. Now I will never go back, as they seem to get worse and worse. read more

Went through around 12:30pm received cold food and dirt in my ice water. Manager claimed feel the warm on the cart even though he knows they put the nuggets under a lamp til sold like no one worked at McDonald's before. read more

God awfull... Order went fine, first window GRABBED my debit card like it was a chore, then waited while watching I am assuming the manager walk around with something in his hand... And a guy with an I pod, / some headphones dancing throwing I don't know, provocative hand sighns... 14* out with my window down. Finally told was waiting on a mcChicken, funny, out of the 2 BOTH were cold. Getting as bad as Oakwood Village!!! read more

Last night it took 30 minutes to get a dinner box. 30 minutes?! Why? Employees didn't seem interested in doing their job and were moving slow as molasses. The food somehow was good. Good enough anyway read more

They literally screw up every order here, even the simple ones. Even worse than their incompetence is the horrendous and rude customer service. read more

Morning shift employees are usually ok, the evening not so much they are rude they all look like they are mad they don't greet you or say goodbye or anything. Always takes forever to get food have waited over 10 minutes before for a could shakes and mc chickens. I do not recommend this mc d's at all. Alteast not in the evening read more

This place is ridiculous! The worst customer service anywhere and has been for years. The minute you step up to the counter you're made to feel like a major inconvenience by the server. No acknowledgement, no hello, no can I help you, no can I take your order, not even a welcome to McDonald's! Just a blank stare from some apparently disgruntled employee taking their misery out on anonymous customers. And as a customer, if you don't speak up, you don't get served! When you do finally get your order tossed in your direction again, with no acknowledgement best check it to make sure it's what you ordered! But beware, hell hath no fury like a McDonald's employee scorned! Prepare to wait or just walk away! Personally, I walk. I don't trust these people with a second go around with my food if you get my drift! I rarely stop at this place even though it's practically at the end of my street and really don't care for McDonald's anyway. But in a hurry they have a semi-decent quick breakfast. I recommend anyone else to avoid as well considering about three miles south on Northfield road is another McDonald's that's much, much better! As I said at the beginning of this review, customer service has been a huge problem at this location for a long time. It's funny, because McDonald's recently invested in some exterior renovations at this location yet, the real improvements needed should be inside, behind the counter with the personnel! I don't think I can make it any clearer! McDonald's! Are you paying attention?! I'm not luvin' it read more

Absolutely horrible! I hate myself for going there. Went to the drive through. Asked for a kids cheeseburger meal. Was literally yelled at that they are called happy meals. Complete my order. Sit there for a couple minutes and ask, should I pull around? I am told, "yeah go ahead". I hand the guy my money and then he asks me what I ordered. This is the absolute worst McDonald's I have ever been to in my life. Every single time I go there because it is convenient, I hate myself a little more NEVER AGAIN! read more

Worst customer service at thus location..the cashier Vera not polite no smile no thank you no have a nice day..manager same thing

Tried their mobile app curbside today. Got my food in a reasonable time frame. Breakfast sandwich was warm as was the greeting I got from the manager,however the coffee he personally carried out to the car was like tepid bath water. I reluctantly sipped on the coffee until I got home to zap it. Seems harder and harder to get fresh hot coffee at Several of the area McDonalds. Kids don't know you have the put the carafe back on the burner to keep it hot. Coffee drinkers know right off the bat if you got hot and old or just fresh looking nasty cold coffee. Will keep looking for a McDonald's that gives consistent service. After all we are mobile society. Just drive to the next one. read more

There is nothing to say but the food sucks the employees always get everything wrong and once gave me a coffee I didn't even order because I HATE there coffee this place just sucks I mean the play area more like the broken down junk yard because everything in there is broken so don't get McDonald's. read more

Wow, usually I feel bad about a one star review because I always like to be fair and true before I give my honest opinion. That said, I'm glad I'm not alone. THIS IS TRULY ONE OF THE WORST McDONALD'S I've ever been to! They had gotten a SIMPLE order COMPLETELY wrong! My roommate and I ordered just simple menu items around 11:30. It was not busy. I ordered a Pick two for $2 and I ordered the cheeseburger (cheese and ketchup only is how I ordered it) and mozzarella sticks. My roommate ordered the breakfast #2 meal combo which should have just been a just a simple egg mcmuffin and she ordered NO CHEESE. Well, what we received was a cheeseburger, WITHOUT CHEESE and mustard with pickles on it and my roommate had received a SAUSAGE egg mcmuffin and worst of all with her sandwich, THERE WERE EGGSHELLS IN THE EGG!!! I went back in, told them the "issue" and they did fix it right away but how hard was that order?? I will not be back to this McDonald's if I can help it. Macedonia McDonald's is just a few more miles down the road and I will go there instead. I only chose this one because my roommate and I LOVE Goodwill stores (Goodwill Hunting as we call it!) and there is one across the parking lot that made this McDonald's convenient. Well, convenient, not so much when they can't get a simple order correct and LEAVE EGGSHELLS in the food! No thank you! read more

Just wanted coffee female cashier was so rude did now greet us just grabbed the money and slammed the window closed. Pickup was even worse got two coffees both cold, went back asked for replacements. Young female at the window was the rudest person I had ever met,she replaced our I thanked and gave me the nastiest look ever and again slammed the window closed. This person should be terminated. But reading other reviews it's clear ownership wasn't really care. Maybe McDonald corporate office does. read more

This mcDs is deplorably filthy. It's closest to home, so I used to stop in once in awhile for convenience. The wood railings around the ice cream machine have not been dusted in at least 3 years (I used to check every time i went there). The soda dispensing station is filthy clear up to the ceiling. The floor looks like it hasn't been seriously scrubbed since the tile was laid. Windows are filmy and full of hand prints. But the worst part? On our last visit, we saw a little critter scurry across our table. It was a BODY LOUSE. I reported them to the Summit county health department several times. Apparently no one works any more. read more

Worst McDonald's service ever. Cold Quarter Pounder & Fries returned, then waited 15 minutes for a another cold burger. The burger sat for 10 minutes waiting for the staff. Several other customers were having the same problem with cold food and terrible service read more