I wish this company wasn't bought by a soul-sucking private equity company. Food used to be the best fast food. Last few times we have ordered it, since they changed the fry recipe from normal to now soggy, flavorless fries (i think pea starch); everyone in my family got bad stomach pains. Like whole body cramping. We can't eat here anymore. I am sure it is now dosed in chemicals. Used to be delicious and didn't feel bad about serving it to kids; now it's definitely a huge skip for us. Had it tonight, never again. So much pain. Side of my stomach is aching, same with my husband. Happened last month after eating it, thought it was a fluke; but when it happens consistently after eating the same food at the same location, it is no coincidence. No more days of quality. read more

Decent if eaten inside. Drive through is usually 50/50 for missing items. Pick up/curbside there is usually something always missing or wrong. (Spicy when not ordered spicy) missing cheese or bacon on special sandwiches or missing chicken altogether. The mentor location is much better. read more

This location truly never misses! Went through the drive through tonight for dinner. It was kinda long, but went super fast. And the employees are always super nice and efficient. Got the nuggets and fries, and the fries were A+ tonight! read more

This place is so amazing! The food is so good and the customer service is great! Overall this place is amazing!

Love this place! It is my favorite fast food, and I never get tired of it. Amazingly polite service and simply a great product!! I'm a diehard fan. read more

Pre flight sammich, chicken cold, fries pulled early (raw cold and not crunchy) went inside, fries were then remade to crunchy perfection. Sandwich was cold and cheese not even melted a little bit, chicken cold as well. Felt like chicken was sitting around before passed off to me. If this was put together "fresh " then someone needs to better at all of the protocols that are put in place to make sure people who are trying to get food in them so they dont die, and choose your business to fuel their body. How about showing some standards that would actually pass a secret shopper. Jan 7 2:06 pm read more

Chick-fil-A - Cheese that isn't even warm, cold chicken, fries that weren't done. - Fast Food Near Me - Willoughby, Ohio

I love there food would recommended the food was so good and I met this nice man he was a great service

Boyfriend & I went on quick trip up to the area to see a family member. I haven't had Chick-Fil-A before so thought I would check them out. We went inside and they were packed with people however we made it through the line to order really quickly. I ordered the regular chicken sandwich with side of waffle fries and lemonade. The chicken was tasty, juicy & tender. The waffle fries were really good with their special sauce that is similar to honey mustard. I wouldn't mind eating this in the future but not something I would seek out often. read more

Chick-fil-A - Regular chicken sandwich - Fast Food Near Me - Willoughby, Ohio

See all

After seeing all these recent negative reviews, I feel obliged to share my experiences. I don't really eat out a lot anymore for a few different reasons, but Chick-fil-a is a rarity in that I sometimes still crave it! (Even with a meat aversion) Unless I'm out, I go to this location every single time as it is closest to where I live. The worst that's happened to me is that they sometimes forget the condiments. I have never gotten an incorrect order from here, EVER. That's incredible to me, I can't say that about anywhere else I go. Nothing missing, nothing wrong. I attributed it to ordering with the app pre-pandemic, but that is clearly not it after seeing how some businesses handle their online orders now. It is still true today though for Chick-fil-a. That is impressive, and helps my anxiety immensely ordering from here. (The employees' reliable friendly disposition also helps me with this.) The food itself is always warm and/or hot & fresh for me, depends on the time you go, but it's always so busy how could the food not be fresh. Even the lettuce & tomato though. Melty cheese on the sandwiches, and the melty cheese in the macaroni pings. Of course, there ar exceptions to everything, they are still human. But I feel like even if I ever did get a dry sandwich, or burnt nuggets, I wouldn't even mention it because it's literally such a fluke here. (I mean for me, I am not trying to discredit other reviewers' experiences, I know how frustrating it can be to not get something you're paying for, no matter the price). But I can not even remember the last time something didn't taste as it always does, from this Chick-fil-a. I have also, twice that I can specifically remember, after my Chick-fil-a hiatuses, the manager sent me free food to thank me for coming back. I've also gotten other random offers from this specific location, free sandwiches or breakfast items, for different reasons. I love that. As for the employees, I have never had an issue at any Chick-fil-a about how the employees treated me. They are always above and beyond courteous, and in seemingly good moods, even with each other. I have never had to 'complain' though, so I don't know how that might go. My advice is to download the app and order off that. You can remove any topping, add extra anything to any sandwich, order as many condiments as you want, choose from light, extra, or no ice for your drink, and even have fields for write in requests for every separate item in your order, and also your overall order. (I have found putting the condiments there has fixed the forgotten condiments issue.) You just submit your order at any time during the day, and when you arrive at the drive-thru speakerbox, say, "mobile order for xxxx" and that's when they charge your card & start making it. Then you won't have to risk them taking your order down wrong. TL; DR Thanks Willoughby Chick-fil-a! Yum :D read more

Worst CFA I've ever been to. I waited in line for 20 minutes while other workers were sitting around. The girl looked over and said "I guess I can get her." It wasn't even busy. The girl taking my order (the mobile ordering captain) didn't even look at me. She just said "what can I get you?" They are rude and don't care about their customers. It took me 20 minutes to get a sandwich no pickle and a fry. The food wasn't even that good. read more

I'm still waiting to get a sandwich, nugget, or tender without a gristle. Once I bite into a gristle, that's a wrap for me. Was excited to try the mac and cheese though. Bought a large, paid $6.25 and received what's shown in my photo. It was good but was definitely not $6.25 for "that" kinda good. As always tho, the employees were pleasant and as quick as they could be. read more

Chick-fil-A - Large size mac n cheese. If that's a large then I'm afraid to see what small looks like. Tasted good tho. - Fast Food Near Me - Willoughby, Ohio

The service is average compared to other fast food. The food always has something missing. Last week it was missing all the sauces, today it was missing egg whites on the egg white and grilled chicken muffin. Drive to mentor if you can to get better service and accurate food. read more

I love chic fil a but everytime I order on the app and they say my order is ready it hasn't even been started.The foods always great but they need to work on their in app service. read more

My favorite Chick-fil-A by far!! They are so quick! I chanced it even when the line was backed all the way around the building and they kept a steady flow of traffic & every associate was so polite and apologetic for the line even though I didn't wait too long for anything. And of course the food was AMAZING Keep it up guys! You're doing awesome!! read more

Chick-Fil-A. I love your strawberry milk shake. It's crave worthy, with its little specks of strawberry that makes me believe this must be real...I also love your waffle fries, which I just recently learned isn't patented by you.. bc I found some at Mr. Hero's..but I digress. I'm so glad that even as I've moved several states away, to Ohio from VA, you are still right around the corner and some things never change.. like your cheerful greeting and warm farewell. You never cease to take my order with great patience and you never reply to my "Thank you" with an "uh-huh." Yes.. Noted. The only thing that keeps this location from the five stars among fast food chains is that on two occasions they forgot a condiment item in my bag..which I'm sure happened unintentionally, I mean, the staff are just soo sweet.. but do double check before driving away Yelpers. It was once a salad dressing missing and the other time my precious honey mustard sauce. Oh, precious honey mustard sauce. read more

Chick-fil-A - Shake it. - Fast Food Near Me - Willoughby, Ohio

Really nasty manger named melody nothing but attitude. Call to check I'm on a order. She got defensive and condescending in tone. I know well better than this is how a great organization trains mangers. We have 3 other franchises in the area this one is the one going down hill. One don't be rude To don't talk down to people looking for help. I have a feeling this person is not a manger. read more

I went to this location today and spent $42.36 just for some terrible food and awful service. One thing I ordered was the grilled chicken club. I wanted to substitute the multi grain bun with a white bun and no tomatoes. The food was incorrect so I went inside. The boy went to remake the sandwich correctly. This took almost 10 minutes. When he brought it back to me it was incorrect again, it didn't have the bacon that comes with the sandwich. This girl goes to remake it and she brings it to me and it was incorrect again. There were about 3-4 tomatoes on the sandwich which was marked no tomatoes. At this point i wanted a refund that they said I needed the original receipt and my credit card to do. I didn't bring anything in the store with me because I didn't anticipate this to be a hassle. So I just said whatever it can be remade but please make it correctly because it's almost 1:30 now which means this whole thing has almost taken 30 minutes. As I'm waiting I go back to the car and get my phone and credit card because I really couldn't wait any longer. When I got back into the store the girl was bringing me the sandwich. I checked it out and it was wrong again. It had Colby jack cheese instead of pepper jack. I told the girl just get me a piece of pepper jack cheese and l would leave. She brought me back a slice of cheese that literally had grill marks on it and looks greasy, not fresh at all. When I got back in my car my fries were cold and super salt, not even edible due to the salt. I have never been more disappointed with chick fil a. I called corporate and they sent me a free ice cream for my troubles. I definitely do not recommend this location anymore. They spent all that money upgrading the store just to have poor customer service and the quality of the food is poor. read more

Chick-fil-A - ows a piece of cheese in a bowl - Fast Food Near Me - Willoughby, Ohio

This chick-fil-A is horrible. However it's the only one close to me. I remember one time I was in line and I was in the front of the line and this lady behind me beeped her horn and kept beeping it until eventually I got out the car because I still didn't have my food, no employees told me to move, and no one came out to tell her to stop beeping in a drive through . Moral of the story I got out the car and told her stop beeping at me and she proceeded to yell and cuss and the workers came out and was only talking to me . Telling me to go or they would call the police, I felt very discriminated against and I haven't been back since. Which was about 7 months ago . I decided to finally go yesterday because my siblings wanted something to eat, I sat in the line for about 15 minutes and about 10 when they finally asked me to pull up because my food was still being made witch wasn't a lot of food however I had to go back in because they finally brought my food out and it was still wrong. I will be driving the distance from now on to go to other Chick-fil-A's because this is ridiculous. read more

This chick fila is the slowest I've ever been too. They've got some bad workers. One girl fake scanned my reward barcode because she didn't know how. Then I proceeded to wait behind a car order for 10 minutes while a 16 year old kid frantically typed on an ipad. read more

I love this Chick-Fil-A! I am a regular here. They always introduce themselves and want to know your name. They always have the upmost respect for their customers. They have the best French fries, but you probably already knew that. read more

Come they the drive thru a few times a week. Always so polite early in the morning. I don't think they have ever messed an order up. Food is always hot and tastes delicious. Nice to have this option near by. Really clean restaurant with helpful staff. read more

The parking lot situation for this location is terrible. The line is always wrapped around the building twice so I never bother. By some miracle there is just a few cars in line today and I figure now is a good opportunity. The two cars in front of me place their order with the two employees standing outside. As soon as it is my turn they both go inside. So I pull up to the regular order point. Waited for about five minutes. Not a peep. Finally someone asks if I have had my order taken. I said,"not yet". Then silence for several more minutes. Forget it, I decided I am not bothering. So I pull through and still have to wait in line for everyone ahead of me to get their food because of the design of the drive thru and the curbs they wrap around it. Never again, Canes is going up in two surrounding towns. Maybe they can figure out a drive thru. read more

NEW OWNER--- bad management --- Longer waiting time, staff not nearly as friendly, restaurant not as clean But the food is still delicious read more

I love this Chick-fil-A! I always have wonderful experiences when I am here. My most recent one was after flying all day and having not ate since the morning and it was 9:30pm I ended up going inside to order. I was very tired and cranky and after I ordered I asked if I could add a cookie to the order because I was starving and had a long day. He said the cookie was on him and did not charge me for it. It's these small acts of kindness that set Chick-fil-A apart from other restaurants. It turned my night around. I also was happy that even though it was 9:30pm and they closed at 10:00pm that the food was warm (as was the cookie) and delicious. I will also say I have been here around lunchtime and they get through people extremely quick and the food is always hot and fresh. read more

I admit, it may not be popular... But I love Chick-fil-A. I love their food and their respect for the customer. This one in particular will have people taking orders face to face. This may or may not make it faster but had a more personal and less talking to a machine quality. The food is generally accurate and tastes fantastic. I love their grilled chicken and morning bagels. Also, I enjoy their app. It allows you to get rewards and often they load rewards just because. I had that recently for chicken minis. read more

This was the first time I have ever tried a Chick-Fil-A and this won't be my last. This was the first meal of our road trip to Minnesota. I told my friend we are eating at places that we do not have in Western New York. One of the places was Chick-Fil-A. i bring out my trusty yelp App to see where is the nearest place for a Chick-Fil-A.. Alas, it brought me to this location. This location was at the corner of two streets and its visible from the street. You didn't need to drive around to find this place, its just right at the corner. Nicely placed. My first impressions of the place when pulling up and walking is that its new and very nice and very clean. Since this was our first stop of our trip. I needed to use the bathroom. To my surprised it was very very clean. It was my first time there and wasn't sure what to order. So i told them, i"m from Hawaii and its my first time ever to a Chick-Fil-A. I asked her whats the top three selling items and she suggested a chicken sandwich since it was my first time. So i went with the spicy chicken sandwich. They also compd my meal because it was my first time there. Everything about my meal was TOP notch. The fries was fresh and it looked like it was cut from a whole potato and was cross cut. Its the first time I had that type of fries at a fast food joint. Next was my chicken sandwich it was DELISH!! I wish it was a little bit spicier but I guess they have to cater to the taste buds of americans but I wish it was more spicy. The chicken sandwich was really m I will for sure make it a point to always go to a Chick-Fil-A when I'm close by one and try other items on the menu. oist and very tasty. Over all my experience at a Chick-Fil-A was top notch and wish I could give it more stars that 5 because they deserve it. read more

Chick-fil-A - Spicy chicken sandwich. - Fast Food Near Me - Willoughby, Ohio

Company views aside...I'll be damned if they don't make a delicious chicken sandwich, run a clean shop and hire friendly employees. Sad I always seem to crave it most on a Sunday when they're closed. When they're open though, I've never had a bad experience, quite the opposite! read more

See all

I had a takeout order on 3/8 for a group of 15 people. I ordered in the morning with a few items that were custom e.g. no tomato, extra mayo etc. The order was ready at the requested time, food was warm and all items were 100% accurate. I highly recommend this location for catering orders. The director made everything so easy. read more

I came through for lunch and the place was packed! Even when going through the drive-thru, I was in and out in less than 5 minutes! The chicken deluxe sandwich was perfect! I also had the cole slaw...at least before it leaves the menu! Also my favorite thing about here is the diet lemonade! It's the best! And naturally the service here was great yet again. I'm happy to have this fast food establishment close to home! read more

Chick-fil-A - Take out! - Fast Food Near Me - Willoughby, Ohio

Went inside to order. Big mistake. Five minutes to get my order taken. Eight minutes to receive my order. 5-6 employees standing around. This used to be a FAST food location. What changed? read more

I'm the biggest supporter of ChickFil-A... I always boast about what an incredible hiring process they must have as their service and quality is miles ahead of any other chain period. A trip to the Cleveland Ohio area has totally smashed that idea totally... Two different locations in two days with two different operators... . At least 7-8 having a good time with each other while I waited patiently. One of them looked at me several times and then walked over like she had the rest of her shift to wait on me like she was doing me a favor. As soon as I ordered the food was across the counter in about 30 seconds maximum. Now I know why. The fries were well over cooked and old! Crunchy and disgusting! First Time this has ever happened to me and I started eating Chick-Fil-A back in 1984 in Northeast Buckhead. Suburb of Atlanta Georgia. The bun was warm. The spicy chicken filet was borderline cold!! FIRST TIME EVER!!! To say that I must be spoiled at the Boardman Ohio and the Niles Ohio location would be an understatement!! This location today doesn't even come close two Boardman or Niles. The Euclid Avenue Willoughby Ohio Store yesterday was equally pathetic. Two days and two crappy meals. I will never drive out of my way in the Cleveland Ohio area to find a Chick-Fil-A unit ever again. I'm pretty certain the corporate headquarters would not approve of this. Especially since an average of 40,000 people a year apply for a franchise with this company. LET THAT SINK IN... I could and think I will just copy and paste this review because it's completely accurate of my visit yesterday in Willoughby Ohio... read more

The only complaint I ever have about this location is the parking lot. It is tiny and poorly set up and dangerous. There have been multiple times that I have seen people near run over or backed Into. There are just too meny people trying to squeeze into too small a space, really no matter what time of day it is. The food is always good and always consistent. The store inside and out is always clean. About half of the time there is a wait for grilled chicken. I do which the employees would be genuinely polite instead of pretnsiously polite. read more

Always has great food..... people that work there are what varies. I've never ever had a bad experience at a Chick fil A, except for this one. Nobody is very personable except 2 people who know me as a regular. Also, I'm not too sure what their goal was for this new drive thru plan, but it's not working. The drive thru used to be much quicker than it is now and every single time I come here- it's beyond backed up. The workers begin taking orders at the drive thru entrance and have patrons wait through the entire drive thru line to receive their food at the window. I'm not quite sure what the purpose of putting their employees outside was, but it doesn't work any better than when we ordered thru the speaker. Personally- I just wish I had a different Chick fil A closer to home. read more

The inconsistency of their mobile pickup is really inconveniencing. They turn it on and off whenever they choose and I feel like they always keep it off. The pst four times I've tried to order I have not been able to read more

The service is great and you can customize your sandwich any way you want, but one thing they never remove is the homophobia. Sell chicken sandwiches and don't go around imposing your bigoted evangelical ways about who gets to marry and who doesn't. PS- hot sauce and pickles is a good combo. read more

Always good food but the service is unmatched at any fast food location. It takes special kind of employees to work here

I'm going to preface this review by saying I'm somewhat biased against chick-fil-a due to their practices with homosexual employees and their stance on that in general. I had never been to one as there aren't any near me, but gave this a try during a work trip when asked to by my peers. Sold a bit of my soul, I'd say. It was fast food, plain and simple. I was advised since I had not been to try their chicken nuggets, so I did as a meal. I tried the polynesian sauce, ranch and chick-fil-a sauce. The polynesian was the best of the three, but didn't really change the fact that I was eating greasy chicken that didn't particularly impress me. The waffle fries were alright, but again, nothing earth shattering. The infamous chick-fil-a sauce honestly reminded me of Honey Mustard, though I didnt try their packets of honey mustard to compare. At this location, the parking lot is also kind of a pain. Service was quick and the outdoor seating option was nice, but in the end, it's just fast food. read more

I have been to this chick-fil-A twice and both times got the wrong order and ended up throwing it away. I ordered 2 deluxe originals this last time and got all the way home to bite into my sandwich and find it is a spicy chicken sandwich. Maybe should double check orders read more

I can't sing enough praises about this location. I work out of Miami for a pretty large insurance company, and I'm flown into Ohio ever so often for training. The service at this Chik-Fil-A is so prestigious, it's literally a race from the training facility to the restaurant every day during lunch for most of the employees I work with. From the Employee of the Month at the register (Bryan), to the Employee of the Year (Barb) who walks around filling drinks and clearing trays, this place has better service than some of the higher end restaurants I've been to. And this latest visit was nothing short of fantastic. Seriously, how can this be a fast food place? #EatMorChikin read more

I stopped by for lunch today. Without a doubt the worst chik fil a in the area. Poor customer service, greasy chicken and soggy fries. I won't return to this one. read more