Read reviews and almost went elsewhere. Fast service Thursday at 530 and was pleased with food quality as well. Order was done before I could sit down on a take out order. Clerk/mgr was friendly and efficient. Food was reasonably priced read more

KFC - Very good chicken and fast - Fast Food Near Me - Willoughby, Ohio

My service here was so unbelievably bad. It prompted me to take 10 minutes to actually sign up for Yelp- hoping I can spread the word about a disastrous experience that may help others to stay away from this KFC establishment. I'll start with the horrible ending, and work backwards so at 8:48pm, I ordered a bucket of KFC chicken- even though they are open until 10pm - at 8:48pm They were out of chicken breasts. The manager told me you would take 15 minutes to make the chicken which ended up taking 27 minutes, but the story gets worse- after waiting for 27 minutes, a rep who painfully took a moment to acknowledge me, only to tell me that my chicken was ready, but that all of the mac & cheese was 'frozen solid', and that it would take seven (7) minutes to prepare it. Finally after 16 minutes the mac & cheese was ready -however, she wasn't sure if they had biscuits. Finally, after 49 minutes of waiting in the lobby of this KFC, my meal was ready. Of course by this time the chicken was cold, but I didn't stop to think about that until I got home. To make matters worse, they didn't put any butter or condiments of any type, including gravy, in my order. There were obviously many good people that work in the fast food industry and specifically I would imagine at this KFC, however, Jim- the manager, the only guy that seemed to remotely have interest in me being there left immediately after I placed the order with him. You have to believe if I went through the drive window I wouldn't have experienced this horrific event. If they're not prepared to service customers within the store, they should just close the restaurant doors earlier. Obviously had to gone through the drive-through. I would've not had this type of ordeal. My daughter always tells me I'm crazy to go in the units, because they don't focus on people who "walk in". This is obviously the case. But it was the lack of concern from the employee's that was so overwhelming. My son is ironically, an Uber or DoorDash driver to make some extra cash. When I told him of this experience, he just laughed and said that DoorDash drivers especially do not patronize this KFC unit for this exact reason -the service is just disastrous. For those of you who read these things and believe in these testimonies, please take this one to heart and look for alternate dining experiences in the city of Willoughby. PS - now that we're back to the beginning of this nightmare I should relate that it took five (5) minutes for me to get someone to even focus on me standing at the counter when I arrived. In fact, I actually called this KFC's phone twice while I was waiting at the counter. I just stood there, listening to the phone ring, without anyone answering it. That obviously should've been my first clue that I was in for a terrible ordeal. read more

Walking into a dirty disgusting restaurant smells like marijuana and not fried chicken rap music blaring Saying F your mother F your dad I f your sister looking at the guy scratch his testicles before putting my chicken in the bucket. By the way I walked out and did not take it with me and then I look ahead on the ceiling and I see black mold right above the big fried chicken bucket, light WTF, like what the hell read more

KFC - Black mold - Fast Food Near Me - Willoughby, Ohio

The sides and the breading on the chicken were so salty we couldn't even finish our dinner. It is rather disappointing when one looks forward to a KFC dinner and splurge on calories once in awhile. The gravy and biscuits were done well so I am giving this a generous 3. What is going on with not being able to print a receipt? I hope this place improves. read more

KFC - 8 Piece Chicken, Mac & Cheese, Mashed Potatoes & Gravy - Fast Food Near Me - Willoughby, Ohio

Worst KFC in Lake Cnty. Never have the food prepared or ready. Never have pot pies. 25 minute wait for a 16 piece bucket.

I ordered a 5 piece dark meat and they gave me a 5 piece regular. I also ordered a Mac and cheese and never got it. I was very disappointed in my last visit read more

Employees don't know the difference between white and dark meat. Ordered an 8 piece thigh and leg and got an 8 piece breast and leg. Clearly they were trying to get rid of breasts and hoping I didn't notice. When I said hey this isn't the right chicken the employee told me those aren't breasts those are large thighs which I didn't appreciate. Thighs don't have chest bones. read more

Horrible service! Don't bother coming here for dinner, wait is 15-20 at dinner time. 6 cars ahead of me waiting on chicken as well

Ordered online early for 4:30 pickup. Got there and order not ready and they are out of cooked chicken. Had to wait long time for order.​

I ordered thru the drive thru last week. Asked for bucket dark meat extra crispy, 4 original legs, large family size of French fries, Sides of corn and coleslaw and 8 pc original chicken tenders. Very rude service at window, Super long nails with no gloves and super floppy blue braids swinging around. My order recd: Bucket of dark meat extra crispy VERY DRY recd 4 legs Recd a regular size fry recd corn and coleslaw NO BISCUITS 8 pc chicken tenders original NEVER RECD! I spent $67.00 and was half way home realizing no tenders. Incompetent STAFF read more

There is nothing good about this KFC. The staff is appalling, the service is NOT slow .... it is impossible. Save yourself the time and money and go someplace else, this place stinks. read more

4thtime at this one each time was pitiful. 1st time I wanted the honey bbq wings, they weren't ready so I waited 20 minutes. The 2nd time they didn't have any, they said the truck didn't come in. 3rd time the meat around the bone was black had to return it. Today they gave me crispy that tasted like old grease, I ordered original, my Cole slaw looked weirdly like mashed potatoes, so maybe if I ask for mashed potatoes, I'll get Cole slaw. I will NOT be returning to this location, SMH read more

KFC - COLE SLAW??????? - Fast Food Near Me - Willoughby, Ohio

Ordered through the Drive Thru The people did not seem enthusiastic about working there and not motivated at all. Asked for 2 Classic Chicken sandwiches. A girl was very rude. Told us to back up so they could serve another person Forgot to give us our drinks (We ordered starry) Gave us MTN Dew instead Made us pull forward and barely fill up the fries read more

They told me their computers were down and I would need to pull back around in 15 minutes. I parked and waited and watched four more vehicles pull up to the drive thru window and they were sent away with the same excuse. Are you kidding me? read more

I was surprised to see such low ratings after two back to back great visits at this location! Each time, my wait in the drive thru has been short, the staff has been friendly and the meal has been exactly what I ordered. I will definitely recommend this location over other local options! read more

The food tasted old..... and the girl working the drive thru wasn't kind or polite at all. It didn't matter how polite I was she refused to say a word and when I asked for sauce she mumbled something and closed the window. Absolutely rude. read more

said my food would be ready at 6 oclock its 6:20 and they still somehow dont have my food ready and are careless as can be

Treating your employees like shit and expecting a well organized fast food joint is just not possible. People working there for 5+ years only making $12 a hour , no heat or air conditioning, no cameras in the restaurant to keep people from stealing. Overworked and underpaid. read more

I drove through 2 months ago - they couldn't cook anything because of a kitchen fire. I drove through tonight - I ordered an 8-piece extra crispy dinner, and got a nasty old original recipe dinner. A sign in the window declared "No Refunds. We'll get your order right." It wasn't right, and the kids working in there were clowning around - it appeared to entirely unsupervised. I called afterwards, but they didn't pick up. $26 for nothing. read more

I have in general been pleased with this location. Every time I go here the food is good and the service is prompt. Although every so often one must wait for grilled chicken read more

KFC - Bob the Raptor Says "Grilled Chicken Prey... with mashed potatoes and - Fast Food Near Me - Willoughby, Ohio

This is for the KFC in Willoughby, on Euclid Ave. First of, KFC chicken sandwich....BOMB. However, Joe the person running drive thru on 4/19/21, was the nicest person ever and was very thoughtful when asking if I needed anything else. Joe deserves a raise!!!! read more

Drive thru closed before their listed time, website says 10 and we pulled in at 9, what's up with that???

There was a short piece of hair in my mac & cheese the others food did taste good but that kinda ruined the whole thing not to mention my whole bag was ripped from Grease when I opened it but it's fast food so It's not the worst thing read more

They should give at lease 2 dipping sauces with the dried out popcorn chiken. Portion sizes in the chicken strips boxes are small . They forgot my fork cor my cileslaw. They charge too much for 1 chicken breat. Expensive for what you get. read more

I'm working up here for a couple days. And a check up the KFC because of the one good review. Well I get my order paid for aside and did not receive it. I think the detail and service. Can make or break a business. The food was hot. The people who work there seem to be pleasant. What I can see from the drive-through my experience is limited. The lack of not getting a side that I ordered make this a 2 Star visit. read more

This is the WORST KFC around. How can you RUN OUT OF CHICKEN?!?!?! And how do you always seem to forget something in the meal!?! Today, they did not add the CHICKEN to the meal.....their new name should just be KF. It's awful. Never again will I go here. If I could give zero stars, I would. read more

I stopped to get $5. Chicken fill up, I bought two piece leg and thigh, I was so disappointed in what the quality of food I recurved. It all was cold, chicken, mashed potatoes, biscuit, and I sat in the parking lot to eat, so it wasn't a trip home to eat. I will never go there again , I will go back to my favorite Chic fil a read more

This place is a joke - Go elsewhere and save your money. Ordered the grilled $20.00 fill up. When I got home, thought they only gave me a half bucket but looking closer at the very small, dried pieces, they were all their. What a joke, a newborn chick has more meat on it than these pieces. Will NEVER go here again. Of the last 10 stops here I would say that 7 of the times they were out of the grilled. (I go else where) I hold my breath as going through the drive through to see if they have it. Two times ago when I got to the window the girl said "sorry we are out of the grilled". I complained and here exact words were "they why do you stop here" Guess what, NEVER WILL AGAIN. Very pore management and a cheap owner. read more