This was the very last time we ever eat at a Subway. The staff are untrained and unequipped to work in the public sector. The assistant manager is rude and disrespectful. The manager was very polite and responsive. However she was unable to rectify the issue. The district manager was not only rude and disrespectful but was also dismissive. I called to make a complaint and he in a nutshell blamed me for the interaction and went further to say the employee I was making a complaint about was indeed a "good employee!" I don't need anything else from Subway. I'll be boycotting for the rest of my life. I have been in charge of meal planning for several events and meetings and I will never ever use Subway for those events again. Everyone I know will hear my story and I will be contacting corporate representatives to make a formal complaint about the entire regional network. All you gave to do is read the reviews here and on Google to know that whomever is at the wheel has no idea how to drive. Worst customer service I've ever had at a fast food chain. Stay away from this store. And tell everyone you know how bad it is. Don't take the subway. Jersey Mikes is way better and their employees know how to interact with and respect customers. Employees: Faith Lupe Russell Happy Yelping!! Bob appetite. read more

I ordered a tuna foot long online. Look at my tuna foot long I got bread little tuna. They act like the tuna was coming out of their paycheck. read more

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Got two Tuna subs on one half of the sub had plenty of tuna on the other half of the sub there was almost no tuna or toppings at all. Will not order from this Subway again! read more

The oven is broken so don't expect a hot sandwich, if the owner read this, wtf dude? A toaster oven costs like 100$. This is a sandwich business you can't just not have an oven. On top of the cold sandwich EVERY SINGLE soda type was entirely out of syrup, get your shit together, please. read more

I ordered a chicken teriyaki sandwhich from here and they gave me the wrong bread instead of wheat it was flat bread. I emailed to get a refund and was never reimbursed a refund for the transaction. read more

Ordering food while hearing "Is you f*ckin'? two shots, f*ck it. Throw it like a str*pper, d*mn" is not my favorite Subway experience. I doubt the manager approved this music. If the employees are to be allowed to blast tunes while throwing together sloppy sandwiches it should be appropriate. Not everyone enjoys listening to degrading music. read more

Man when I say disappointed I mean wow how can a sandwich be so bad. I ordered online and picked up. First the churros are absolutely awful I mean you think it's a sweet treat and it was not. It had this really nasty after taste too just bad. I got the BMT and asked for double meat and when I tell you this thing had almost no meat. As I'm typing this I can still taste that nasty churro. I'm going to brush my teeth now . Don't order the churro or at least from this location. read more

The establishment is maybe a little outdated and they aren't as fast as they used to be but you still get a tasty sandwich when you stop on. Service is sometimes a little slower then I hoped for but it will improve I'm sure read more

I'm so so soooo sad. My boyfriend already hates Subway because the food upsets his stomach however I've always loved Subway until today. I went to this location to get a sandwich. When I walked in there was a lady before me. While she was placing her order with the gentleman behind the counter the lady sweeping the lobby spoke up and told the man what the customer wanted. The man already had the order but the lady sweeping was saying that she is a regular. The other female behind the counter asked the lady who was sweeping to come take the order. Now here is what I absolutely hate. I've worked as a cashier for 7 years and there is absolutely NO excuse for what was said...the lady sweeping the lobby pointed out in front of me AND the other customer that she had sliced her finger and she would come take the order if the other female would sweep and do everything else. I could tell there was tension there but I truly DO NOT care! If you have sliced your finger at work then you should clean, cover, and maintain it right on the spot...I feel like not only is that common sense but also it should be common sense to NOT TALK ABOUT IT IN FRONT OF CUSTOMERS! This shit stills goes on though because after I got my sandwich I went next door to the gas station and the same female walks into the gas station and starts going on again about her finger...as if she isn't wearing the Subway shirt and as if she doesn't give a shit to watch what she says! Subway I'm sorry but I'm completely just done with the company! If you can't train your employees correctly then maybe you should just become obsolete. read more

In my opinion, it's disgusting to pull up to the place that you want to eat at, and their employees are standing right outside the door smoking. Then those same employees go inside spend two seconds washing their hands and make your food for you. read more

Best customer service ever! Cynthia the manager was very friendly toward my family. This is for sure a recommendation. We are otw to Waco and the boys were hungry, there lovin it. read more

Almost every night they run out of bread HOURS before closing. This has been going on for a long time so it's not just bc of something recent. Order/make more bread- this happens everyday so be prepared. I've NEVER I encountered this at any other subway ever. read more

The worst service I have ever had at Subway in many many years of eating at Subway! Ordered on the app 30 minutes before arriving and the app showed ready but they had not even started the food yet. When we asked we were rudely talked to and we're told we would just have to wait. Then 2 others that were on break were extrem rude when they came back in. not sure why 2 of 3 were on break at the same time but the real issue was just plain horrible customer service. Jarrell is known for very helpful people and this just cannot happen! read more

This is seriously the worse subway I've ever gone to. Been in the area for 6 months and every trip seems worse then the last. The foods always good but it's the employees. Between bullying people who don't speak good English to getting mad when they run out of a ingredient like it's some how the customers fault. It's absolutely ridiculous. read more

We made a pit stop from Dallas to San Antonio and were unexpectedly greeted by the sweetest two ladies, one of them being Ms. Gina. Not only were they pleasant and welcomed us with genuine southern hospitality, they made sure to get all the details right with our order. Once they had no one in line they even offered to hold our baby so we could eat! I eat at Subway regularly in various locations and would have never expected a positive "dining experience", I eat there for the decent food on the go. Because of Ms. Gina and her coworker going above and beyond, we got back on the road fully satisfied and feeling blessed! read more

While waiting in line the two employees working 6/7/21 at around 12:30-1:00 they were being very rude to two Hispanic Womens. They both made the comments below" of course they would order 5 sandwiches" "I should have called in today". When it came to my turn they were short and rude as well. The next customer was a white man and their attitude change 360! They said hi sweetie what can I get for you then when the customer asked for Italian herb bread they pointed at the two Hispanic women and said they had taken the last one as of their job isn't to make bread. I worked at subway through high school and college for 6 years and know what is expected of the employees. This was below average and will be contacting back office. read more

The day staff are the most friendly, warm and inviting people. Make a good sandwich and are very kind. My brother-in-law, who is special needs, and I go there regularly just to see and interact with the staff. Who knew making sandwiches could be so personal and the highlight of Ricky's day. Thank you Jarrell Subway. read more

Amazing customer service! My fiancé and I purchased our first home in Jarrell Tx back in January 2020 so this Subway is right behind our neighborhood. The young gentleman that works there is truly kind and welcoming! We love going there not only because Subway is delicious but we love the way this gentleman loves his job! He's always been very polite no matter what time of the day it is. All Subways serve the exact same food but you definitely want to stop at this one you will leave with a smile in your face. read more

They are slow to get your order they don't have much to choose from the first and last time I went I walked in waited for 5 minutes to get my order and when I asked for the bread I wanted they were out of it so just walked out read more

This location sadly does not follow the normal standards as other subways. The staff kept touching raw meats then touching veggies. Told the staff and they said the food was clean. I explain how cross contamination works and she said they do t have to replace gloves. I refused to eat the sandwich and left. read more

This Subway has consistently been one of the best Subways we have experienced. We've ordered there as well as via the app and not only are they prompt, the workers are super friendly, sandwiches are evenly prepared and halved. read more

Definitely below average, but works if you absolutely need food. Asked for a 6" carved turkey on Italian. She added bacon (I guess since that's the current promotional sandwich) and I asked her to remove it. So she picked it off the sandwich and dropped it BACK into the container. Maybe I'm over thinking it, but I sure wouldn't want that bacon on my next sandwich. I finally got my sandwich with the toppings and mayo barely ON the bread rather all on the outside. The bread was so crusty and hard that it fell apart in my hands and lap. Also, no bottles of water. Had to go to the gas station to get some. read more

Subway - a person holding a sub sandwich in their hand - Sandwiches Near Me - Jarrell, Texas

I am truly disappointed with how the subway is not only ran but how the food is handled. The bread isn't good, and the customer service is terrible. I wish they would stop hiring careless teenagers with attitudes. read more

After driving for awhile looking for a place to eat we settled on Subway. We walked in and were greater immediately after entering! Our orders were taken promptly and that made us happy. The facility itself was not in the best condition. Maybe because it's attached to a gas station..I don't know but it was dusty you can see the marks on the tables from when they had cleaned. Windows weren't cleaned. Floors were dirty. After some small talk with my husband we began to eat. The sandwich was ok, the bread was old. I could tell because it was dry and hard! I also asked for jalapeños in my sandwich I got some I also got stems! read more