KV Pools did an AMAZING job with our pool refurb. The previous pool company worked 7 days over the…read morecourse of 4 months. We interviewed 3 new pool companies, and Phil from KV Pools had a calm confidence that won us over. We received their quote on April 6th, their first day of work was April 9th, with startup on April 27th. In that time, they demoed the substandard work and replaced it with a stunningly beautiful tile install, then acrylic lace, then pebble. (The only thing that was salvageable from the previous pool company was the chip out and waterline tile.) That's 21 days from quote through pool startup. Amazing! Wonderful communication throughout (thank you Debbie). What they said would happen, schedule-wise, happened - every time. The price was fair, the work was excellent, and their project management was top notch. In this day of broken promises and substandard work, KV Pools is a shining star. We highly recommend you discuss your pool project with them. They are honest, hard working, and very effective.

Quick and responsive. Did not overcharge or sell me more equipment than needed…read more I will absolutely use them again.

Great service and great designs. A wonderful experience with…read moreDonovan and the crew. I will be referring this company to anybody and everybody looking for this type of work

I had a pool repair question that Donovan, the owner took the time to answer for me, and helped me…read moreget what I was looking for, even to finding me another company that did the precise thing I needed. That is rare service these days. I would highly recommend someone with that courtesy and integrity!!

Overall picture of pool and the brick on the hot tub overflow…read more  The main point is the overflow from the hot tub. I selected the brick as I thought it would look good. After install there were supposed to be some stainless steel inserts on the sides of the overflow to keep the water directed into the pool and not running off to the sides. They didn't install and "J" said later if I wanted them they would put them on. The water did run off to the sides and I chose to leave it as at that time the chlorinated brick was not noticeable   The problem, which would have been nice as a warning as this was my first pool, was the bleaching and color distortion on the brick. The brick keeps on shaving/chipping off into the pool which is a pain. And if you see the closeup pictures you can see how bad the bleaching is.  I want to have the brick pulled off and replace with tile. Called and told "B" the issue and left a message for Kevin at Caribbean pools on February 24, 2026 to see if they could do it at a discount and I pay for some of it. No call back even to discuss.  You would think with all their "extensive" pool experience, they would have warned me about the brick looking bad after a couple years, I would have gone with tile, which is easier to clean and it would not be falling into the pool constantly. Even during the construction, it took him forever to get crews out here and I had to call quite a few times and then when the company came over to get the pool turned on, it wouldn't work.  Turns out the electrician, that Caribbean used, didn't even hook up the wiring to the controls.  So luckily, there was a person that didn't have anything going on that Saturday and he came out.  And he had to put three wires in about ten feet long each, or so, they get to pool started. Pool was finally operational on April 6, 2021. I had to constantly call and harp on them, to get crews out here and do the work, and then they couldn't even get it started.The brick looks like garbage now so I wouldn't recommend them if they can't even give me straight forward advice or even call me to talk to me about this, give me a little discount or something. Don't bother with them, my personal opinion. Sent from my Galaxy

Such an easy, fun experience from start to finish. They also did our turf! I would absolutely work…read morewith Carribean again.

We cannot say enough great things about Tyler and how he managed the building of our pool with…read morePresidential Pools. He was always on top of everything and kept us informed throughout the entire process. He regularly messaged us to let us know what to expect each week, which made everything much easier. Tyler was always checking on the job site to make sure everything was being done correctly. If something went wrong, he took care of it within 24 hours. When the pool equipment was installed in a way we didn't like, Tyler came out and made sure it was changed to the way we wanted it. One thing that really stood out to us was how much Tyler went above and beyond toward the end of the project. We found out our pool was going to be finished after my surgery, and I would not be able to swim for six weeks. Tyler worked hard to get our pool completed the day before my surgery, so I could enjoy it before her recovery. Overall, Tyler was amazing. He was responsive, reliable, and kept us informed every step of the way. He truly cared about making sure everything was done correctly and that we were happy. We really appreciate all of his hard work and would highly recommend Tyler and Presidential Pools to anyone building a pool!

Let me start by saying this was, without question, the worst experience I have ever had with a…read morebuilder or pool company. We chose Presidential Pools based on a friend's recommendation. The initial sales process was great--they designed exactly the pool we wanted. Unfortunately, once we signed the contract, the experience changed dramatically. Before excavation, the third-party excavation company claimed their equipment would not fit and that my gas meter would have to be removed. The gas company told me this could leave my home without gas for several weeks. When I called the excavation company, the representative said he could make it work if I paid him $250 under the table. Before signing, Presidential's designer had measured the property and I specifically asked multiple times if the equipment would fit. I was assured it would. I contacted Presidential and refused to proceed if removing my HOA wall was the only option. They eventually found another excavation contractor who confirmed a machine would fit. It was tight, but no gas meter removal was needed, and excavation was completed without issue. More concerning, before this was resolved, the sales manager told me Presidential would simply pay the original contractor the $250 because "they do this all the time." Rather than addressing the request, they appeared willing to accommodate it. After excavation, construction stopped for nearly two weeks and continued at an extremely slow pace. I repeatedly had to point out defects to the project manager and ultimately went through two project managers. Communication deteriorated, with calls and texts frequently unanswered and little apparent oversight of subcontractors. The crews also showed little respect for my property. My backyard was repeatedly left with cigarette butts, drink containers and other debris. They broke my garden hose, which I reported in person and by text, but it was never replaced. The workmanship had numerous issues. Waterline tile was installed without proper spacers, leaving tiles unevenly spaced and out of level. Several tiles had rough, poorly cut edges. Repairs were attempted, but visible inconsistencies remain. The decking caused another major delay. We waited over a month because Presidential had not ordered the material after we made our selection. I was told they don't order materials immediately because customers may change their minds and they lack storage space. Regardless, this unnecessarily delayed the project. Within a week of deck installation, polymeric sand had begun washing out and sinking. About a month later, several deck tiles sounded hollow when walked on, some appeared to be settling, and portions of the base were showing signs of cracking. Another serious concern was the gas line trench. It was dug so close to my home that the bottom of the foundation was exposed. My independent home inspector documented this during my home warranty inspection. This raised serious concerns about the care taken during the installation. We were promised we would be swimming in approximately 60 days. Instead, the project took approximately six months. PROJECT TIMELINE 9/16/25 - Deposit paid/final design approved 9/22/25 - Permits submitted 10/20/25 - Pre-grading completed 10/22/25 - Pool layout painted 10/28/25 - Initial Project Manager meeting 10/30/25 - Excavation contractor contacted me 11/4/25 - Pool excavation 11/11/25 - Tile/decking selections finalized 11/12-11/16/25 - Plumbing installed 11/14-11/16/25 - Steel installed 11/22/25 - Electrical completed 12/1/25 - Shotcrete completed 12/9/25 - Waterline tile installed 12/11/25 - Gas trench completed 12/12/25 - Gas line installed 12/18/25 - Gas inspection passed 2/19/26 - Deck installed after significant delay 3/3/26 - City inspection 3/6/26 - Pebble finish applied 3/7/26 - Acid wash/pool filling 3/9/26 - Cleaning heads installed 3/13-3/17/26 - Main drain cap installed 3/30/26 - Equipment orientation 4/14/26 - Salt added 4/16/26 - Salt cell installed This timeline does not include the smaller delays, lack of communication, repeated follow-ups, or warranty repairs required afterward. I will include photos, emails, texts and documentation of the workmanship and construction issues. I expected a professional experience and quality product from a company with Presidential Pools' reputation. Instead, I experienced poor communication, repeated delays, questionable business practices, inadequate oversight and workmanship that did not meet reasonable expectations. Based on my experience, I cannot recommend Presidential Pools.

The design is lovely. Just what I wanted. Jake W was very informative and easy to reach by…read moretelephone.

We were nervous about building a pool since it was our first pool, so we did a lot of research and…read moremet with many builders. We are very glad we chose to work with Dolphin Pools. From start to finish, the entire process exceeded our expectations. Our salesman, Isaac Crouch, was fantastic and was always ready to help through the end of the build. He was knowledgeable, honest, and helped us design a pool that was perfect for our family and our backyard. Jake Wozniak, Adam Fish, and Brenda Alcott all did an amazing job keeping the project moving forward and making sure everything stayed on track. We loved that the team was incredibly organized and responsive, keeping us informed throughout the process and making everything feel seamless. We were very impressed by the excellent communication, professionalism, and attention to detail from everyone involved. The team genuinely cared about delivering a great experience and a beautiful finished product. If you're looking for a pool builder in Arizona, we highly recommend Dolphin Pools. Thank you to Isaac, Jake, Adam, Brenda and the entire Dolphin team for making our dream pool a reality!

We recently had Urban Outdoor Solutions design and build our entire backyard -- pool, landscaping,…read moreeverything -- and they absolutely delivered. The whole space feels like a mini‑resort now, and we're out there every chance we get. The pool turned out amazing, especially the spa and the baja shelf. The water feature adds to this relaxing environment, and it's one of my favorite parts of the yard. They also did a great job with the turf and plants -- everything looks clean, modern, and low‑maintenance, which is exactly what we wanted. The lighting makes the whole backyard look incredible at night. It highlights all the right spots and gives the space a warm, inviting feel. And the BBQ island? Total game‑changer. It's become the go-to hangout spot whenever we have friends or family over. The team was easy to work with, communicated well, and kept the project moving. Everyone who came out was professional and respectful of our home. Overall, we couldn't be happier with how everything turned out. If you're thinking about doing a pool or a full backyard remodel, these are the people you want on the job.

Joel and his team are amazing! There is a reason his business is all referral based. Joel is…read moreprofessional, flexible, knowledgeable and does not try to push the high end equipment just because he can. He has done both our backyard and we rehired him to do our front yard. Both are exactly how we wanted! There may be cheaper companies out there but you get what you pay for. His costs are reasonable and they do amazing job!

Mark made our pool sooooo pretty! We had a lot of calcium buildup on the tile, spillway, and…read morefountain, but not anymore! The process was easy and he took into consideration the outdoor temperatures when draining our pool. The cleaning itself is pretty messy/dusty, but Mark make sure to clean up the yard and leave it as it was. Now our pool tile is sparkling and beautiful!

While draining and refilling my pool had some tile work that needed to get completed! They were…read morequick and reliable to my request and did an amazing job with the repair. The quote was based on a photo I sent and after reviewing in person gave an updated quote to reduce the price bc it wasn't as bad as expected! What a great surprise to have them update to work completed! Talk about a quality and honest company! I'll be using them again for all my tile needs! And the work completed looks amazing and professionally done!

Pay no attention to that negative review below because if you look at the pictures, the background…read moreis completely different so they are bogus.... ANYWAY, the guys came and put up my pool did a great job and cleaned up their mess...Have a couple issues, little leaks, waiting for him to stop by and fix. Very nice guys, Would recommend and use them again. 5 Stars Deborah, Surprise

I am a repeat customer a beach bum pool service. I originally found them through thumbtack to…read moreinstall a new filter for my chlorine pool. They did a great job and was very knowledgeable that I hired them again this month to complete tile restoration, acid wash, And repair the grout line. They are very knowledgeable, professional and do outstanding work. My pool has never looked better. I highly recommend Percival and beach bum pool service.

I was contacted by Mike after another pool builder spent 3 weeks stringing us along finally telling…read moreus San Tan Valley was just outside their service area and gave him our info. I spent about 20 minutes on the phone with him and he was very nice and commented several times about how unprofessional it was of the other company and said they don't treat people that way. He asked me to text him our address and email and he'd send us info on his company, and we made an appointment for him and some of his crew to come by that Monday. I never got an email but ok. I also never heard from him Monday so I text him and he replied right away. Monday his team showed up, and between us speaking with them in our living room, our back yard, and they had us follow them over to another property to see the in-process work of one of their jobs. All told we spent about 2 hours with them, and they said they'd have plans to us between 7-10 days. Several times throughout the meeting they kept talking themselves up about how committed they are to delivering on time, how they won't treat us they way the other guy did, yada yada yada. 10 days came and went, nothing. I gave them the benefit of the doubt and said maybe they meant business days. 3 weeks...nothing. 4 weeks...nothing. Finally on the 31st calendar day I texted him saying it had been a month since our meeting. No reply, no call back, just an utter waste of time, and even more so than the first company.

Went from an old plaster diving pool to a beautiful pebble-tec diving pool. Had great customer…read moreservice, always knew when they'd be there and when things would be done. When Mike told us we'd be swimming by the weekend, our pool finished filling by Saturday morning. Best decision we could have made!

Alison was fantastic when my wife called for pool repair questions. Called back immediately and…read morewent above and beyond to check on parts as well as scheduling for repair. Very helpful, informative and understanding. I highly recommend California Pools based on Alison commitment to service. Just for clarification Alison is at the Chandler office.

Just feel like I need to give a shout out to the staff that we worked with at California Pool in…read moreQueen Creek. Randy the designer/sales rep was easy to talk with, and we believe he understood the outcome we were looking for. Matt was great at coming out and assessing each phase as it was done and helped so much with a situation that needed to be changed at last minute and the outcome was addressed and actually worked out better than we expected. Also thank you to Leann for keeping us advised of schedule as work progressed, it really helped to be kept informed of what was to happen next. Also, a note of the subcontractors that were used were very professional and left the site clean at the end of their portion of work. We are very pleased and content with the remodel that was done on our pool and so ready to enjoy this summer.