I've known about Quest Network for over 10 years. Its been a while since I used their services…read more However, yesterday I learned that my P/C was apparently infected with some malware. To my surprise my Norton Security software only protected against virus' - not malware. Norton advised me to contact a Certified Microsoft Technician to resolve this issue. They told me it may cost $200 to resolve. So thinking back, how helpful Quest Network had been in the past, I contacted Kris Luck, the owner of Quest Network. Kris was able to logon to my P/C and remotely run anti-malware software. He was so pleasant to work with. We had the problem resolved in less than an hour. It really gave me peace of mind knowing that I have a knowledgable source to turn to when I have any P/C related problem. I highly recommend Quest Network & Computer Services.

I first came here in the early 2000s shortly after Kris opened on Sheridan, a short walk from my…read morehome. I went to him several times after and was sad when he closed that location in 2017. Fortunately, I haven't had any problems that required attention since about 2015 until today when my computer lost its sound driver. After an online search, I found that Kris was now just a short distance away in Evanston. He was able to re-install the driver and update a couple other things I needed in a short time and at a reasonable rate.

Very thoughtful, thorough, and knowledgeable. I was very impressed by his approach and…read morecommunication. He's rescued several laptops for me - with one, I had lost the password and couldn't access anything. Scott was able to help me regain access to all of my data without having to erase the hard drive or lose any information password. Another one had a mysterious problem re-booting. I forget the nature of the error message, but I tried everything I could figure out on my own (Googling the error message and following the steps I found on YouTube, reddit, and others without any luck). Another company quoted me a price just to investigate it (an estimate, basically, which is usually free). Scott offered a price that was a fraction of that. Based on the previous experience, I trusted him, and, sure enough, nothing seemed to flummox him. He solved this problem quickly and without fuss. I will definitely keep him in mind for future tech needs, and you should too.

This was the first time I used Scott's services. He came…read morehighly recommended and I now understand why. He was responsive and extremely knowledgeable. He was able to fix my computer In a few hours which was so helpful. As most people are I'm dependent upon my computer to work. I highly recommend his services.

Stefan always knows how to fix my laptop. Had the McAfee malware and he got rid of it in a day…read more Highly recommend!!!

Fixed my computer quickly and for a very fair price. Very knowledgeable and helpful!…read more It's never good to have a broken computer, but it was great to find a local business to make it painless.

Took our daughters laptop in for a hard drive replacement. Ken is welcoming , pleasant and very…read moreknowledgeable with extremely fast service and a turnaround time of less than a day. He also gave us some additional tips on how to further protect her computer from virus's. Very pleasant experience and we will be going back there with any further issues we have on PCs or phones.

Yelp says it's open, keep calling and even went there. No answer. I've been trying for weeks, can't…read moreeven leave a message.

Listened to me describe the problem and fixed it. Was prompt with the job and timely with the…read morecompletion. I'm glad to halve someone so nearby who dan help with my omputer glitches.

Needed a charging cord and plug, this place was faster than Target or CVS. Not a lot of choices,…read moreprices higher than what one would pay online by a considerable amount. However, the prices are comparable with Target and CVS, and as I said, it was more convenient.

Jay is a top quality technician. I am very confident in his…read moreabilities. He has built several machines for me that have lasted longer than brand name computers. He is highly recommended for sales and service of pc towers and laptops.

Thank you, Jay, for your expert guidance in helping me choose a computer (Lenovo Thinkpad) and all…read morethe work you did to configure it for me. I also appreciated your post-sale guidance and follow-up regarding data transfer (from old laptop to new laptop). I'm happy to have met you and feel very good about the sale and having purchased from you. I especially appreciated you removing all the junk that companies load to laptops before delivery. I recommend you and your company w/neither hesitation nor reservation. Thanks and regards, Patrick Shaughnessy, Chicago, IL

Due to aging technology and rapidly increasing prices, I switched our company's phone service from…read moreAT&T landline to Comcast's cloud based service. Unfortunately, it went from bad to worse with Comcast's inability to properly program the lines, as well as the equipment features not functioning as they should. I spent nearly two months with Comcast trying to correct the situation to no avail. With each "fix", the matter only became worse as I was often left with dead phone lines, or phone calls that could not even get through to us; an absolute disaster that cost us dearly. My business partner reached out to John, who took immediate action by beginning the process of transferring us over to his cloud based service provider. John attended to the porting of our numbers, ordering of new equipment, programming of the phones, and in house training. Throughout the process, John treated the matter with the utmost urgency. I now have a much higher quality phone system that I own, as opposed to the more costly rental equipment provided by Comcast. During the installation visit, John properly programmed the phones and installed features and functions that best suited our company needs. I could not be more pleased with the quality of the product and the service. I wish I had switched my phone system to Top Gear Technologies a long time ago.

I found these guys via a client of mine who raved about their SEO services. I called and spoke to…read morethe owner John who set me up with an SEO package for our business. We are 4 months in now and already seeing great results. Top Gear is fairly priced and the customer service has been great. For us the investment has paid off already and has been well worth it. Since doing the SEO, Top Gear has also worked on a few other IT projects for us in a timely and concise manner. I look forward to using these guys moving forward.

First time I entered, the guy was so nice and very professional. He helped me right a way and he…read moremade me feel comfortable on my concern. He also gave advices on what is the best computer for my profession. He also helped me fixed my other laptop gave some good freebies too. Service was fast, reliable, trustworthy and I will recommend and vouch how good and dependable the staff. Thank you and kudos!

I normally don't write reviews on here, but I felt that others should know about my experience. To…read morestart off, I should mention I am not an expert in computers & technology, but at the same time I am not a novice either. I have fixed and modded computer components & have built PC's plenty of times on my own. First time I went here, I went to get my 15" Macbook Pro Retina laptop screen fixed, an easy repair. I went here because I was too busy to do it myself. Sorin (lead repair tech) advised to replace my broken screen with a used screen to reduce the repair cost. I said thats sounds good and proceeded. When I got the repair back, the screen itself was dirty and the metal lid had tape and residue on it. I understand that the replacement part was a used piece, but he couldn't spend 5 minutes wiping it down and making it look presentable? This was a $500+ repair. At the end of the day, it isn't a big deal, but the reason I mention this is because it is relevant for my next experience with him and this business. My $7500 custom build PC that I had built, suddenly no longer could boot up, POST or enter BIOS. Sorin offered a diagnostics test for $80. I agreed as I needed to confirm which of my parts was malfunctioning so that I could process a warranty claim with the brand. On the phone, I had asked him if I should bring manuals - he said no. I bring in my PC and I tell him I will be right back as I left my power cable for the PSU in my car. He admentently says I don't need to bring it in (without even looking at my PC). Okay fine...I'm not going to argue with a "professional". I also asked if he would like to be provided a list of the parts in my PC to help him troubleshoot more efficiently. He said nope, no need. I drive back home. Next day, I get a call from him and he tells me that he did not realize my PSU (Corsair AX1600i) has a different plug and that he requires me to bring in my power cable. Great. Now I have to drive all the way back to the store when this could have been avoided if he took 30 seconds to look at my PSU when I first came in. I get a call from him later and explains the tests he ran. I should note that he said he was not fully able to test my CPU (3970x), GPU (RTX 3090), or motherboard as their shop does not have the parts needed to run a in-depth diagnostics test on higher end computer components. *This is why I originally told him if he would like a components list of my build when I first came in.* Basically I paid $80 dollars for a rudimentary diagnostic test that was not comprehensive at all in my opinion, as the CPU, GPU, and motherboard are the most important components of a computer. Fine, I guess this is the best I can get for an $80 dollar diagnostic test. I promptly ask him to put my PC back together so that I can pick it up. When I arrive at the store, he hands me my PC back and he said was not able to get the front facing fan on the CPU cooler mounted properly onto the heatsink. Um...okay...your business is called "PRO - Technology Professionals", but you can't even mount a basic CPU cooler onto the motherboard? I also noticed when he put back my GPU, he did not plug back in the power cables for it. And he also reseated my memory sticks incorrectly (pic included).He clearly put no effort in putting my PC back together. Do you not take pride in your work? Completely sloppy. This kind of leaves a sour taste in my mouth, but again, not a big deal to me, so I bring it back home. When I get back home to inspect my PC closer, I noticed the reason he could not mount the front facing fan on the CPU cooler is because it was the incorrect fan. My CPU cooler (be QUIET! DARK ROCK PRO TR4) has 2 fans that need to be mounted onto its heatsink. I don't understand how he could have messed this up because the two fans are both different sizes and only one of them fits on the inside. Instead, it's clear he forcefully jammed the other fan into it as it is basically impossible for it slide it in otherwise. It is astonishing he did not try to look for the manual online, or bother to call me to confirm how to correctly put the CPU cooler back to together. This was not a AIO or custom loop liquid cooling system... This was a simple cooler with two fans. The only way I could pull out the fan was to break the rubber gasket on the heatsinks - thereby damaging both my fan and heatsink. I call him and address my complaints and was ultimately met with an attitude. He tells me I need to bring my computer back to the store so that he can remove the fan. I refuse as I am not going drive a third time back and told him there is no way to remove the fan without damaging the cooler. I am normally a easy to work with guy and I am usually empathic to certain situations. I didn't even ask for a full refund and was compensated a $20 dollar refund. That doesn't even begin to cover my $90 CPU cooler. To have my $7500+ dollar PC disrespected like this is completely unacceptable. Avoid this place.