I recently rented a 12' Budget Truck from this location and apart from the Budget representative…read more(not a 1st SSS employee) messing up the email confirmation, it was a great experience. The location is easy to get to and there is a small parking lot to the left. The truck I rented was brand new (not always the case) and even had a aux input for the stereo. There is a gas station across the street so you can refill right before you return your truck. The worker that assisted us was friendly and chatty. He even was able to tweak our rental so that it was only considered 1 day even though technically it was overnight. There are some random things inside the building as deadbeat storage clients items are sometimes sold to the public. There is also 2 large bookcases filled with free books. While I pray that I don't have to move anytime soon, if I need to rent a truck or store stuff off site, I would have no issue choosing 1SSS. *The neighborhood isn't the best so make sure that you hide anything of value from view in your car. Then again, this policy should be done everywhere. :)

Moved in in 2021. Every single time since that I try to access my unit the code to the access door…read morehas changed. I haven't been able to access my unit since April 2024. It's now March 2026. I'm still paying- I sure hope my things are still there but as soon as I can figure out how to get in, I'm getting the fuck out. NOT WORTH ANY OF THIS. I just want my fucking grill.

I had the pleasure of working with Ron and his team at 4th and Elm Self storage and I have to say…read morethat among all of the storage lockers that I work with in the US, this particular one is the best I've ever worked with. They are very professional and will go above and beyond for their customer.

Incredibly dishonest service. I had a basically new 65 inch TV that worked perfectly. After a…read moremove from Cincinnati to Jacksonville, the screen on the TV only works on one side - obviously damaged on the move. this company says the damage was probably due to a loose wire or something and bumpy roads caused the damage so they are not responsible. so the TV worked perfectly before the move and when finally at the destination it no longer works. Not their problem they said!!! Must be the roads or a bad wire. They aren't responsible for something that happens in transit! WTF? DO NOT USE THIS COMPANY!!!!

We were absolutely pleased with the job they have done for us. The guys were very efficient and…read morethey had their uniforms on with their names, And that made it alot easier to direct them where to go. They were there at the time they said they would be and just overall professional, And the price was great as well. We definitely will be using them in the future, And we highly recommend HJohnson moving for your services. Thankyou!

Anthony And Logan Displayed Great Customer Service. Would Recommend To Anyone Needing Storage…read more Thanks Guys

From the owner: Grand Opening Special - First TWO Months Freeread more

If i could give less stars i would. Ripped me off over 500 for a unit i still cannot access…read more There's nobody to talk to and i will be making sure to be a problem till someone reaches out and refunds me. You make it impossible to protect yourself from being robbed if you use this deceptive, poor excuse for a business. It's deceptive acts like the ones this company is KNOWN for that we are supposed to be protected from. I'm guessing most your unhappy customers went with jumping on one of your many class actions over complaining to FTC,BBB, etc. You mislead about the units themselves, waiting to send the info in a link via email AFTER payment is stupid. You should provide the info right when payment is made and for the amount of money you take from people like me.. single mothers who just need to pay for a service and not deal with hassle.. you should be able to at least outsource for customer service.. So how do you get away with charging for something you don't provide? I'm asking on here because leaving reviews is the only way i even get that generic email with the phone number that only lists 2 options before letting you know you're not getting help. So does this mean the units are unsafe if nobody can even be reached? Is like a neon sign over your things letting anyone needing to steal where to go *(just as long as you go whenever you want and take everything you need before they hire someone to tell you to leave an fffiinng review every few days

I was not happy with the customer service nor the facility. There are better storage facilities in…read morethe area.