I'm a travel nurse and had a storage here for 6 months. All payments came out of my account…read morefaithfully on the 1st. Upon moving my property out of the unit, signing the vacate notice, leaving the unit empty and clean the regional manager "Sam" charged my account for the storage fee the following month after I vacated. I called them to make them aware of the error. They were pleasant at 1st and reimbursed my money that morning, however that afternoon they again charged my account for the storage rent. I spoke to them on the phone through out the week as well as went to the business to try to resolve the issue. The manager " Sam" became very rude and nasty. He said " I reimbursed your money, why would I need your money I have a 35 million dollar business." I showed him my bank statement where he double charged my account in 1 day. He became extremely obnoxious and said " Lady I told you I make millions of dollars a year, I don't need your money, I'm not reimbursing you" he refused to place the money back into my account. I'm paying for empty unit 7113. I'm sure he's robbed other's to make his millions. Pathetic!

I recently moved to Kentucky from Nebraska to be closer to family. I needed temporary storage…read morebecause my apartment wouldn't be ready until about a month after I got here. This was my first time ever needing a storage unit. Ashleigh was extremely friendly and more than willing to educate me on how everything worked. She personally drove me to my unit in a golf cart since I was worried about getting lost. When I realized I was going to need a bigger unit she happily helped me get a different unit that same day. All around a very relaxed and welcoming experience. The price is the best around too.

I was in a real bind moving out of a rental in Cinti to a home in Dayton by a certain time. Wayne…read morewas terrific. I was able to do a short term rental of a space that was just what i needed. He was courteous, professional, the price was right. It was conveniently located for me. Very pleased.

We called to ask if there would be availability to house our travel trailer for just a few days. We…read moreweren't sure of the dates. The gentleman answering the phone indicated that yes, he would make room for us when we did show up. As we are traveling across country and could not be specific about dates, his friendliness and flexibility greatly relieved our stress about trying to meet a time schedule.

Citadel was great for my storage needs. One floor access is really convenient. The facility is…read moreclean, well lit, and has security cameras which made me feel that my stuff was safe and secure. Price was comparable to other places.

Whatever you do avoid renting from here!!!! They flood real easily and don't take any…read moreresponsibility for it. Rented from here and then had a bad rainstorm. Unit was on the interior and I thought that would prevent any damage to my items. Manager didn't take any responsibility for the flooding, blamed it on the business above them. Also never apologized for the damage to my items. Said to call insurance about everything and did not make me feel like they even cared.

This is the third time we have used Circle Storage on Struble Road. We have always had very good…read moreservice. Derrick ( I think this was his name.) always provides excellent customer service. He explained different options and worked with me to save me the most money. I have had no problems with the pricing, it was exactly as described. I reported a broken door handle and he was very prompt in getting it fixed the next day. My family will continue to use this location as it is so centrally located for us and provides what we need.

This is a very bad to place your items in Storage. I requested on the first day to have her call me…read moreback regarding changing a payment date in which I never received a call back. Secondly, my husband and I were deliberately lied to about getting 50% off the next month's rent. I was having trouble creating a login to pay my 50% off for the month of September 2016 and I called in to get some assistance and Customer Service Rep referred my call to her District Manager and after getting logged in to my surprise I notice the adjustment had not been made. When I went to question it with Management he told me that I was not able to honor it because we had not paid the first and next month's rent up front. I explained to him the Customer Service Rep. had not informed us that we had to do that. She lied to management and us and said she had told us when we signed the contract which was a third lie. Management told me we had to pay the full amount and would not be able to get an adjustment no questions asked. We decided to vacate the storage today and gave them the required 10 day notice and was still charged the full amount for September storage. I handed Dana my card for payment and she threw it back at me after the transaction while management was standing there and nothing was said. This is bad business, bad behaviors, deceitful and an awful experience, these folks are liars and hustlers and please beware of scams like this. #Bewareof liars.

The customer service is very great! My service provider Brittany was very helpful since i've been…read morehere we've been keeping in touch and she's helped to make it a smooth and safe space to keep my storage unit! Thank you Brittany from Jalieyha you're so sweet!

The only good thing is it is in a convenient location. The workers can't answer any basic business…read morequestions like how long a promotion price lasts. I also called and requested to move my RV space down 2 spots, it was going to increase our rent by more than $300 due to "summer supply and demand."

Great GM and her assistant are so sweet and helpful. Very knowledgeable. Great to work with.read more

Hi tech clean storage unit. Easy to access, great staff. I recommend this as a great storage…read morefacility!

I was renting at the one in Avondale I can honestly say I loved it every there was nice they worked…read morewith you when u need it they a very understanding they was respectful, they upkeep was on point they made u feel welcome they even gave me some gloves and bags to help me when my box busted open they gave me a extension when I was late on my payment if u let them know what's going on they will work with you I enjoyed my experience every step of the way thank y'all and God Bless you

UPDATE (Friday, March. 05th, 2021 12:30 pm)…read more My storage unit is INACCESSIBLE because the elevator is out of order (AGAIN) and there is no second elevator to reach the lower level. I lost the trip and my time. Secondly and not less important, found water (AGAIN). Took pictures of two active water leaking and also a picture of the thermostat showing the HVAC system that never turns on. Just another day at Cubesmart Dellway St. Cincinnati, OH. PLEASE SEE PHOTOS BELOW THAT SUPPORTS ALL MY CLAIMS. ______________________________________________________________- UPDATE (Monday, Feb. 08th, 2021 02:30 pm) For the second time in less than 3 months, the main garage door is not working and remains wide open 24/7. Not a safe condition for users when visiting the facilities or for the stored belongings that are exposed.

Fair pricing for a storage facility. Their office hours are a little hit or miss which I why I've…read morelimited the review to 4 stars.

If you need to rent a U Haul trailer, DON'T RENT HERE!! RUN to another location, don't waste your…read moretime. I went there to pick up a reserved 6' x 12' trailer and they told me I had to hook the trailer to my car by myself! WHAT???? I couldn't believe what I heard, even questioned her several times and was told she couldn't lift a trailer onto a hitch and I have to do it myself. Let's see, they rent trailers but can't hook them to you vehicle.