Very responsive and friendly. They went out of their way to set up with a same day rental space for wine storage as we're moving from Northern CA. Excellent facility and friendly staff. Price was reasonable and I paid up for a year's worth of storage. Highly recommend. read more

When I was looking for a selfstorage company to store my belongings, I came across storbox, and I immediately walked in the same day to choose the right storage for me. The staff patiently and thoroughly explained the benefits of each unit, and provided me with several cost-effective rental options. In addition to that, the staff was very attentive and told me some precautions to avoid any fines for violating the rules. Overall, my search for storage was based on no rats (clean), air-conditioning, and security, so I chose Storbox, and I hope that Storbox will keep up with these guidelines. read more

The staff is very helpful patient and friendly, clean and well kept facilities, Jessica and Bailey are very helpful and informative, they showed me the units and answered to every question, overall great place to do business with. read more

STORBOX Self Storage - Lobby - Self Storage Near Me - Pasadena, California

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Very clean, very secure, and staffed by nice people. Apparently I have to keep writing so...

I stored things here for three months. The rate was very good, the service was clean and efficient (I never had to wait when I needed help at the office) and very easy to use. There were always carts available to move things to/from my unit, there was a conveniently located bathroom to use while moving, and they had water in the office for moving on hot days. I never had a single issue, never noticed any pests, and was confident and comfortable leaving valuables in my unit. read more

I recently moved and had a lot of extra stuff that I needed to store last minute. I have never used storage before and I was baffled at how expensive it can be! I was happy to find Storbox, which had reasonable prices, amazing reviews, and a good distance from my new place. They even had a 50% off the first two months deal. That's what did it for me. But that's also the one issue I had- it wasn't really 50% the first two months. As I went to sign the papers, they mentioned a few fees I had to add on, which hiked up the price quite a bit (still not full price though). This is all fine, but don't advertise something that's not true, I would rather you just tell me it's one month 50% off and not two. Anyways, other than that minor issue, I've enjoyed using the space, the staff is professional and assertive, customer service is good, and it feels like a secure place to be keeping my stuff. read more

After several disappointing months at a popular storage facility, I checked out Storbox - across from In&Out Burger. The staff that signed up, Lien, was thorough and explained everything clearly. I was most impressed with how clean Storbox is - starting with the parking area, the storage unit itself and the restroom down the hall from my unit. I'm looking forward to a good relationship with Storbox in the next several months. read more

Came in on Sunday and Bailey took very good care of us, made the process simple. He explained to us what we would need and showed us the unit we requested. Very clean place, if you need locks or supplies for storage they also have that available. There is sufficient security in premises and the place offers insurance for your items. Various unit size available. Come check them out. read more

I was recently in need of storage and wasn't really sure what to expect. I was helped by Bailey who was informative, kind, and patient in answering my questions and educating me about the facility and renting options. He helped me to find what I needed and made sure I got the best deal. I've started using my storage unit and the facility is clean, safe, and feels secure. Big thanks to Bailey! read more

Clean convenient and secure facility. Storage unit is easily accessible and hours are accommodating with responsive customer service.

We love it good customer service Jessica was very helpful n sweet great job keep it up

I have wonderful experience at this storbox rental. I went there and been warm welcome. I am glad able rent that close to my home and appreciate for their help when i started my application and get my Storage. read more

I just renewed my contract for a third year, and without any reluctance. The free truck rental and immaculate facilities made my decision to extend, a very easy one. Office staff is knowledgeable and extremely help, even when I've had to call from out of town. read more

Called last minute, the day before needed to move a few items into storage. The receptionist Jessica was the most bubbly and kind. Jessica made sure to give the run down of the best deals, called back to follow up, ensured that all paperwork was completed, the unit was the right size, and answered any & every question. I had the pleasure of briefly speaking with the owner too, who was also very patient and kind. The property of Storbox is clean, safe, and spacious. The facility is aired out and ventilated in a way that won't compromise one's belongings. This company is one to restore faith in humanity and makes moving of any sort a bit more smooth. Thank you! read more

Awesome service, cleanliness through out the facility, the agent assisting us was knowledgeable and very accommodating. I would highly recommend this facility to everyone. read more

Was looking for a temporary storage and luckily found this place. The facility's equipment and space was top notch. Security is also very on point. Most importantly, the staff are very professional and will help you navigate the spaces according to your specific needs. Highly recommend!! read more

Very helpful and pleasant staff, storage units in a variety of sizes and when I needed to downsize, the staff made the switching and my moving from one to the next practically seamless. I feel secure visiting the building and accessing my stuff. read more

We just moved in yesterday and Athena (and the rest of the staff) could not have been more helpful. The facility itself is excellent: very clean, very modern. The van they provided for free was also brand new and very spacious. I'm not sure if anyone looks forward to using storage but I will look forward to having access to this specific space for its convenience and comforts (e.g., very nice bathrooms!). read more

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Aggressive rent increases and charge maximum late fee allowed by law if you are a day late 15% I would highly recommend Arcadia 210 Storage with competitive rates and fair policies read more

Lien was very helpful, explained and showed me everything . Great access to carts to move stuff off the car and into storage . Very clean building , security is also very great . If you need supplies for storage they also have that available. read more

I'm a new customer and was looking for a storage location that was credible, client-focused, clean, and secure. With the increased problems of crime related incidents and no judicial consequences, I really wanted a location not surrounded by quality of life issues. As a very selective consumer, I required specific square footage, when there wasn't a lot of availability. The Storbox team kept me abreast of upcoming vacancies and were very accommodating in securing the specific spaces requested. If your in the need of storage, it is definitely a business where you do not have to look further. read more

I have thoroughly enjoyed my experience with this business for storage. Very clean and easily accessible. Thank you.

A public thanks to all the staff at StorBox. Though the spaces are superb, THEY are the real magic in making a storage experience actually great as opposed to a nightmare :). First, when you walk into the building entry, it is clean, light and comfortable. The first interaction I had with them was over the phone, making my reservation. Booking storage inevitably seems to come at the most difficult time in terms of scheduling. They were clear, fast, and efficient. I think I may have called 8 times that first day. The space itself was well-lit, clean as a whistle and versatile. For example there were panels in the walls that pictures could slip into with the aid of a bungee cord hook. Easy rock music wafts through the halls, lessening that institutional feel these places can have. Not this one! My move-in was aided by StorBox, in that they were completely ready for every contingency. I used their truck that day, and again, everything was clear, and the staff was so great. I have dubbed the truck "Bertha" and I will miss her now that I have moved out. Used that truck several times during my stay! They also have a van! And your choice of these vehicles are free move-in day. I had the pleasure of working with Scott, Athena, Sarah and Lien! Even met Mehrzad briefly :)! You guys are the VERY BEST. read more

Storbox is one of the cleanest and most organized storage facilities that I have visited. The staff are nice and helpful and show a sense care to their costumers. Got a great deal on a unit and I highly recommend them to any one who is looking for storage. read more

I have stored various things a half dozen times over the past several. The stag is friendly and efficient. I would NEVER store anything at another storage facility. The place is clean cool and spotless. There are few businesses I'm ever motivated to review, this is definitely one of them. read more

I was nervous to begin looking for a storage unit because this was a new venture for me. As I read thru Yelp reviews of storage places in the Pasadena area, I was bummed to discover that so many people had awful experiences. That all changed when I clicked on Storbox! Right away I loved what I saw was even happier when I got on the phone with them. Sarah was INCREDIBLE from the moment we jumped on a call. So kind and so helpful. Gave me a run down of the family owned business and all of the offerings they have. I was stoked and she told me to swing by right now if I could! So I drove down a mere 5 mins from my house (their location is amazing) and met the fabulous Sarah in person! She gave me a tour -- showing me the facilities and the two units available that I was interested in. I was sold and the sign up process was a breeze! So stoked to be a part of the Storbox family now. Like I actually get excited to go drop stuff off and pick stuff up from my unit! Can't recommend them enough. Best storage units in Pasadena! read more

This review is for Storbox' *business practices*. I called them based upon pricing I saw online. Long story short, they're having a special: 2 months at half price. But the way the pricing is listed on their web site, the impression is that you're seeing the monthly price, and you'll be getting the first two months at half of what you see. But no. The price you see is the discount that you get for two months, and then the price you see will be DOUBLED. It's unclear--and I suspect deliberately so--but it was clarified over the phone, so no real harm done. I immediately told the representative that the price was far too high and that it wouldn't work for me. I thanked her and ended the call. Barely an hour later, I got a freaking TEXT from these assholes: "It was a pleasure speaking to you. We hope you will visit us soon so we can show you why STORBOX is the highest rated STORAGE facility on YELP and Google. TXT STOP to Unsubscribe." Excuse me?!? 1. I CLEARLY said I wasn't interested. 2. I never gave permission to be texted, let alone receiving SPAM!! (And I never gave them my number. They harvested it via caller ID.) How presumptuous!! 3. Then, when I replied to their SPAM text to express my discontent, I got an auto-reply: "Sorry, we are not able to receive messages on this line." So, not only do they list their pricing in a misleading way, they insult me by SPAMMING me after I said I wasn't interested--and they deliberately fix it so that you can't possibly REPLY to their SPAM. This is simultaneously presumptuous, disrespectful, and rude. I do NOT appreciate these kinds of unscrupulous business practices. THIS IS A SHADY COMPANY. read more

Ladies and Gentlemen: This is the place where my entire Wine collection rests! Don't Worry I am not gonna give you my Code or my index finger print that gets you into the cellar. But if you collect wines like I do people, it is the only way to keep them safe. Temperature Controlled with the proper Humidity as well. The lights are motion censored to turn on as you walk thru the cellar. So the place is in complete darkness as well. My locker can hold up to 400 bottles. Yep! I am almost there! Don't know what I will do if I go over. I guess get a bigger one. hehe Ooppss I forget about the 30 bottle wine fridge I have at home. Yeah! I am really almost getting there. I pay just over $40 bucks per month for the rental. Anyways!! The best part of keeping my wines safe. Is the fact that if I had my way I would drink a lot more.. But the wines are safe from my access. At least during business hours. If you are starting to collect wines. Give this place a call. They do have smaller lockers that hold 50 to 100 bottles. Cheers! read more

STORBOX Self Storage - Thew Wine Grotto - Self Storage Near Me - Pasadena, California

This place was good however my most recent experience wasn't very pleasant at all. I rented a storage unit for a family member and had until April 4th to clear out the unit, called up to pay for an additional two days and was told by Terri that I had a ten day grace period so I need not worry. What Terri purposely omitted was that I would be billed within that ten day grace period, basically insinuated that those ten days were completely free of charge. I spoke to Sarah on the 10th of April while I was at work to finalize everything (cleared out the unit on the 9th) I didn't have my CC info on hand so she proceeded to tell me that she was going to bill me for 6 days including the 10th, she also threatened to bill me if I didn't call her back with payment for any additional day even though the unit was cleaned out & available... Oh really??? Sarah also took it upon herself to listen to the original conversation I had with Terri via recording and admitted that she heard me ask for only two days, I questioned her about the omission and she began to act like she couldn't hear me lol! I also asked to speak with the manager Scott & he was conveniently unavailable. Storbox has a 4.5 out of 5 rating but as of the fourth qtr of 2017 the scores are going down and my review (altered review) will be no exception. Shady business practices will effect you in the long run Scott. In conclusion, Scott & co know that storage renters won't have their policy details memorized so they can finesse these type of situations into more money, good luck with that in the future Storbox. Notice it took Scott 3 months to respond, he's also being dishonest about the phone call recording, Terri was giving me false information. I've moved on and if I need a storage unit in the future Storbox won't be getting any of my business, do the same and utilize Yelp to find much better service in your area. Bye Felicia!! read more

Clean and newer storage facility. Easy access to stored items. Free truck usage was very convenient. Loading dock set up was pretty high tech for unloading. Many hand trucks and flat bed carts to help in moving in. The 2 girls working here were very helpful and friendly. Easy hours for access. read more

Everything about this place is amazing - the facilities are SUPER nice and the service is excellent. We're renting shelves for our storage unit from them - totally worth it - just allowed for improved and safer vertical organization. Great folks! If they've got space available, TAKE IT! read more

I just moved to town and was helped SO quickly and so efficiently. I was set up with a great unit in record timing because I came amidst a busy schedule and my time was respected 100%. Super easy set up, great staff, beautiful property and feels very secure. read more

Can't believe there are still businesses that hose down hardscapes with water in a drought read more

STORBOX Self Storage - California is in a drought and Storbox employee is washing their sign and sidewalk with a hose. - Self Storage Near Me - Pasadena, California

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I have not rented a storage unit in over 15 years but Storbox made my experience very easy and simple. I requested a quote, they called and emailed me for follow-up. I went there to check out their facility and the location of my "potential" unit and Storbox did not disappoint. Dawn was super friendly and made the experience less stressful and simple. The facility is super clean! I met with Scott the day I was planning to start moving my stuff and he was very friendly. Friendly staff and very impressed with how clean their facility is. You can tell how much they take pride in their business. Highly recommend! read more

All stuff are nice and kind, Lien took care of me when I sign up storage 2 yers ago and she remembered me when I see her after a while later. I feel so safe to renting storage. read more

Facility looks really nice and is temperature controlled and has great security. Dawn was pleasant to work with- Setting up my account was easy and effortless. read more

Covid decided to shake things up and we had to give up our LA apartment & we needed storage pronto! I found Storbox searching online and looked no further! I called and spoke with Scott, manager, who immediately went over all the details. I liked how professional he was, how organized he was and how safe I felt my belongings & I would be at Storbox. He offered us a the Striker Van and miraculously everything fit! We had to pay .99 cents for any miles over 10 miles but still it was a great deal and the van was like brand new! Everything was very easy and professional. My tip would be to have your insurance declaration page handy to turn in to them while signing up so you don't get charged the additional insurance coverage fees initially. It was clean, friendly, and safe. It was worth it to me to go with an independent company I can trust. I may be paying slightly more than other places but I knew from the beginning Storbox was my choice bc I knew the location was safe, I knew the staff were friendly and trustworthy & I knew the business was run like a well oiled machine. I just have piece of mind and that is priceless. read more

Renting a storage unit from Storbox was SO easy! Sarah was a pleasure to work with and made the entire so process quick and easy. Storbox is so clean and secure. I would definitely recommend Storbox to anyone in the area looking for a great storage facility! read more

Storbox by far is the best storage place. The place is clean, cool, well lite and secure. They have everything you need to make your storage a breeze. The have packing material, dollies, AND a moving truck on the premises. Their prices a very reasonable and their staff super friendly, professional and accommodating. Sarah went above and beyond showing us the place. She gave us a tour of the premises and even let us take one of their moving boxes out to our car to see if it would fit. Her service was exceptional! I would highly recommend Storbox in PASADENA for any of your storage needs. Be it short term or long term. This place is secure, clean and you feel safe storing your belongings here. Laura R. read more

Storbox popped up on Yelp and I couldn't be more satisfied with my decision to go with their facility. Dawn checked me in and showed me around, was articulate and helped with all my questions. The facility is self storage, and they have dollies which makes moving stuff super convenient! There's also a bunch of packing material in store in case that's needed. read more