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    Private Car Storage

    4.8 (89 reviews)
    Closed 9:00 am - 5:00 pm

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    Response time

    4 hours

    Response rate

    100%

    Services - Private Car Storage

    Self storage

    Vehicle storage

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    Chewed wires costing $6500 in repairs
    Jen W.

    WARNING: THIS GARAGE HAS A RAT PROBLEM! RATS CHEWED THROUGH WIRES CAUSING THOUSANDS OF DOLLARS IN DAMAGE TO THE ENGINE! We've kept our brand new SUV with private car storage for almost a year while we settled in London. The first couple of times we came back to CA there were no issues and everything seemed smooth. During our last trip back to California, we planned on selling my brand new X7 M50i. When we picked the car up we noticed the engine sounded like a lawn mower. We decided to bring it to the BMW dealership straight away and have it checked out. They found that rats had chewed through the wires in the engine and that they would have to remove the engine in order to replace the wiring. Needless to say, we could not sell the car and the damage done was over $6500. We tried to be reasonable and ask private car storage to cover the cost of the repair only. The manager, Stephanie Mui told us that our insurance would cover it and not to worry. Well our insurance will not cover the full cost of the repair and there is a balance of $4500. Not surprisingly, Stephanie has been stringing us along as if she is willing to take responsibility for the damage. It's been 4 months and she's still telling us that she needs to "talk to the board to get approval." We've hired a lawyer and will take them to court for not only the damages done to my car but also for the all the expenses associated with our travel back and fourth to deal with this mess. Needless to say, you cannot trust private car storage with your car. There are plenty of reputable and ethical car storage facilities in the area. You can even check with your dealership for recommendations.

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    8 years ago

    Man this place is rad and what friendly staff I highly recommend this place, thanks again for taking good care of my truck.

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    Ask the Community - Private Car Storage

    Review Highlights - Private Car Storage

    I can't imagine anyone putting as much effort into their customer service as Stephanie, Eddy, and Michael.

    Mentioned in 38 reviews

    Read more highlights

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    Public Storage

    Public Storage

    (44 reviews)

    Alma Cecilia Mondragón Luna is the most wonderful, kindest, professional, and fascinating person…read morethis company has ever hired! I could not be more pleased with the interaction we had today, as I decided to stop in merely to see what's available. Instead of a dry cut-to-the chase experience, I got a person who was ready to share their inner light with me through the simple gift of conversation. The world needs more people like Alma and I hope Public Storage realizes it because they have a gem on their hands. She could be designing clothes for the highest corners of the world but instead she is here, helping the little people like me make more sense of their lives. This year I experienced heartache & divorce, which led to depression, loss of self and losing my job. With no income I had no choice but to sell my house and will be moving into a friends office temporarily until I can get back on my feet. Today was my first day back at work after 7 months of no income. Some money coming in just in time for me to open this storage unit with a credit card. You never know what a person is going through. Today I needed Alma...maybe tomorrow you'll be the one who needs Alma. Give This Woman A Raise!!!! THANK YOU Cesy!!!!

    This used to be a great business! The new owners or property managers are AWFUL and don't appear to…read morebe on site ever, including during business hours weekdays or Saturdays. I was locked out twice- left a message, heard nothing the first time this happened, got a very rude call back 60 minutes later the second time this happened. Do not go to property unless you have the gate code, and don't expect anyone to have the office opened either, even if it's M-F 9-5. I also use Pink's Storage in Monrovia- go there if you want great service, friendly staff and pleasant surroundings. We used this place because we needed a storage unit fast. grade F

    Private Car Storage - selfstorage - Updated May 2026

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