The inside units halls smells of pee I went to check in two days ago to get the lock abs everything…read more I went ahead after checking in I left (I haven't put anything inside yet), I'll be returning there this week to return keys and get a refund. It's also pretty dusty inside. That again don't seem to answer the phone almost at all. They will call you back tho after a voicemail . I'm going to to another place. I can't imagine my things being in this place at all.

I started getting phone calls and messages stating I was behind on my payments and they had cut my…read morelock off and was scheduling my unit for auction. My auto payment was refunded and their system was showing me behind. I called and was told to contact customer service. They informed me that it was a computer issue and since it had refunded my payment I was past due so we fixed it and the late fees refunded but I am still getting phone calls to let me know that they still had their lock on my unit. I am out of state so can't just walk in. I left my items in their care and this was their fault I would not recommend this place but can't get there any time soon but will start making the time to get my things.

The owners of this place could not have been nicer! It seemed to be a well run, clean, and safe…read moreplace to store belongings. We came by one night and accidentally shut the door but did not actually lock the unit. We got a call the next day saying the unit was unsecured so we could come by and fix it. I appreciate that level of security and service. Sometimes there is a wait in the office since there's normally only one person, but again, were so friendly! I would come check this place out if you are looking for a storage unit in the area.

I signed a contract for a 10 X 10 storage unit on Feb 29, 2020. I paid upfront for March upon…read moresigning my contract and authorized automatic payments from my checking account. My contract says the next payment would be the agreed upon rate due on April 1st. On April 1st I noticed I was charged $34 more than my contracted rate. When I called management Ronnie (new property Mngr) stated that there was a new price increase!! This is unfair and frankly illegal as my contract states that tenant must be given 30 days notice before any changes in price. Is this a sudden COVID-19 price increase??

I went in to ask about pricing for a specific sized unit and the woman behind the desk spoke to me…read morelike I was an absolute idiot. I wish I had got her name. They're cheap but they must underpay their employees or something because she was very rude to me. I'm definitely taking my business elsewhere.

EVERYTHING! My daughter came home raving about their stellar service! She was quite impressed with…read moreboth representatives with whom she came in contact. Her experience began with great customer service over the phone, with all agreements made promptly fulfilled. She was impressed by Crystal, who was extremely accommodating, helpful, and kind. My daughter was traveling all the way from Cypress to Alvin, and Crystal made sure that she was well taken care of, alleviating any stress typically associated with a big move like that. We HIGHLY RECOMMEND CY-FAIR STORAGE!

This place is GOD sent! Lisa and Teddy are by far the best managing group I've met in my life!…read moreThey are understanding of what you need and help in ever which way they can. Storage facilities are clean and well secured. I definitely recommend this place to any boat , RV and semi tractor owners for storage. If I could give more than 5 stars I would!

Cliff and Lisa are always super. We have a fully enclosed space and it has easy access to get our…read morerv in and out. They have 24/7 gates access and cameras. They are fully concrete, with wide lanes and plenty of space to get into the units. The rates are very reasonable and a great value for Houston. They are near Bear Creek and Barker Cypress which is Very convenient, and keeps me out of Houston Traffic. You can pay your bill online, or via text. And they will contact you directly if they have any issues. We love West Houston Boat and Rv.

We needed a climate controlled storage unit that was easily accessible, clean and with friendly,…read morehelpful personnel. We're pleased to say that we have found all of these things at the ExtraSpace Storage located in 15500 Vintage Preserve Parkway in Houston. Highly recommended!

13 year customer of ExtraSpace Storage. Understandable for 5%, or even 10% rate hike, but…read moreoutrageous 75% rate increase?? Other companies offer 1 month free or discount for paying in full for 6 months or 1 year, but not ExtraSpace. I guess they will add a few new customers willing to pay $225 a month, but pretty confident they will lose many more longtime customers to offset the new suckers/customers

I was in need for a vehicle transport and was referred to Pam. The most excellent service. Would…read moredefinitely recommend to everyone. Honest and trustworthy people. Thank you all

had some damaged in my home and needed an air condition storage space…read more While the repairs were done I had to remove everything out of my home. But Not knowing the time needed for repairs I needed an accessible and safe space. Especially because repair supplies were non existent in the Houston area. I went to see Pam &Tom Knight at the Stuebner airline Self Storage area. Everyone was professional clearly understood and helpful. I can recommend this storage area (14929 Stebner Airline) and the staff as an excellent source. Great selection space and packing materials & understanding. Short or longer term storage I will always chose this location. Thank you very much. Stephanie K

Service is excellent... Facility is very clean... Exactly what we wanted it to be! Cyrus is…read moreexcellent too. Very helpful!

Wendy and Cyrus both have been a pleasure to work with. This facility is top notch, and the…read morecovered loading area in the front is critical when faced with inclement weather. Very pleased with the security features at the property and would HIGHLY recommend anyone in the region requiring climate controlled storage to visit the property and meet the staff. You won't be sorry.

This location is awesome! Eva Molina and Staff are very professional and accommodating. They make…read moreeverything easy and walked me through all the details, legal jargon, site access, etc... The location is VERY clean and access is easy. I recommend this location to anyone looking for a hassle free and easy experience. We need more people like Eva and Jaime.

they increased the price on my 3 units by $100 per unit without informing me. i never would have…read morerented there if i had known this and now i cant get moved out fast enough

Horrible place, manager would not move her car so the movers truck could park. She just wanted to…read moresleep. She says to not disturb her. Avoid this place if at all possible. Zero stars

Terrible customer service! I spent hours on the phone! Tried to go to the property several times…read morewith no luck. The app was of no use. Even though I canceled svc on unit I was charged 3 months in a row. Im in the process of looking for alternative storage companies for my millridge unit that I've had 5+ years