I went in to ask about pricing for a specific sized unit and the woman behind the desk spoke to me like I was an absolute idiot. I wish I had got her name. They're cheap but they must underpay their employees or something because she was very rude to me. I'm definitely taking my business elsewhere. read more

EVERYTHING! My daughter came home raving about their stellar service! She was quite impressed with both representatives with whom she came in contact. Her experience began with great customer service over the phone, with all agreements made promptly fulfilled. She was impressed by Crystal, who was extremely accommodating, helpful, and kind. My daughter was traveling all the way from Cypress to Alvin, and Crystal made sure that she was well taken care of, alleviating any stress typically associated with a big move like that. We HIGHLY RECOMMEND CY-FAIR STORAGE! read more

Pretty neat storage facility. Prices are good. Went there to rent a tow unit to tow a vehicle on my own. It worked. Returning it wasn't much of a hassle except I had to unhook it myself as they had no helpers there at the time and the lady said she was alone and Prego. I would use it again despite the lack of having a staff there to fully help you. read more

We had a great experience with Cy-Fair Storage. John and Erica; the owners are friendly and helpful. Crystal can answer all your questions you might have. We have rented U-Haul trucks from them multiple time. Always clean. The facility is well lit, has great security, and is clean. read more

Terrible customer service. Picked up a U-Haul Van from this location to move 2 pieces of furniture for my son after getting an online quote for $40.65 including a mileage allowance of 30 miles. Arrived at 10 am when they opened and was the second customer assisted. Employee that assisted me connected a trailer for the first guest and then brought my rental around to the front. As he exited the vehicle I pointed out damage on the side of the van and he stated "yes, we know about that" and proceeded to walk back inside. No walk around, no paperwork (he said all paperwork would be emailed to me), no mileage or fuel level verification - nothing. I took a photo of the odometer at 10:14 am as I left the facility for my records. The van was returned at approximately 1 pm, and I informed the employee the mileage used was less than estimated, to which he said there would then be a credit made to the original amount quoted (drove a total of 17 miles). Two hours later I get an email receipt for $113.64, nearly 3 times the original quote, which included an extended rental rate of $89 and 118 miles driven. I called and the employee said he needed photo proof of the odometer when I left, which I sent. A few minutes later he sent a text stating he needed to see the time stamp on the photo for proof of the time, which I also sent. When I said I needed it fixed today he said they were then closed and it would have to be in the morning. I then asked for the manager's name and he said she wouldn't be then then until Tuesday, but I could call customer service. The number he provided for customer service went to a medical device company, not U-Haul. I'm not sure if it is a process issue with this U-Haul location, or a job performance problem with the 2 employees dealt with but I will definitely avoid this location in the future. Will now likely spend 30 minutes on the phone from my office tomorrow or Tuesday to get their error fixed. Horrible overall experience and lack of respect for my time. read more

Cy-Fair Storage - Self Storage Near Me - Cypress, Texas

My son just graduated from university in Arizona and was moving back to Cypress while waiting to move on to his job. We rented a U-Haul trailer so he could bring all of his belongings home, then it drop it off at Cy-Fair Storage. He asked in office where to drop the trailer and was guided by a woman where to go. As he was driving to area he was guided to, an older man that worked there stopped him and belligerently told him to move out of that area. It was bad enough for him to accost my son once, but felt the need to continue his rant. We selected this location to drop the trailer because of its proximity to our home. Next time we'll drive further to avoid people who don't appreciate us choosing their services. Thanks for the "warmth" given to my son as he returned to his home community after 5 1/2 years at university working hard to earn his degree! read more

Loved doing business with CyFair Storage! Crystal was so helpful from start to finish. The facility is very well kept, super clean and organized. Setting up was so easy, we had a very stressful cross-country move and finding this place was like a miracle. For the extra fee we were able to access our unit 24/7 which was so convenient. They always answer their phones. Closing out and finalizing was a breeze too, they even took care of clean up for us. Would be a pleasure to do business again! read more

I've had quite a few of my items and personal belongings at this facility, and I have been very pleased with the service and personal attention to my needs. They have been very accommodating. The management of this company are very knowledgeable to a person's needs, and the facility in itself is well-maintained; always clean. I have no complaints except to recommend if you're in need of a place to keep your belongings safe, then this is the facility for you, thank you so Cy-Fair Storage. If I ever move back to this area I definitely would bring my items back again. read more

Crystal , Manager at Cy-Fait storage is very unprofessional. I'm never encountered such poor behavior from a manager. She was loud and very disrespectful. She admitted to opening up an account again under my name and billing my credit card without authorization. read more

Manager Crystal McCombs was very helpful in Delivering back our enclosed trailer we rented from this facility. At the place we were returning the trailer to in Marble Falls we had a glitch. Crystal got on the phone and helped us find another place to deliver to. The young man BRANDON at this facility is a ROCK STAR!!!!! He talked with me for probably 45 minutes. He walked me through EVERY STEP to make sure our move was painless. BRANDON IS DEFINITELY SOMEONE WHO GOES ABOVE AND BEYOND TO HELP YOU WITH YOUR NEEDS!!! 5 STAR REVIEW!!@! Thank you, Elizabeth Straus read more

Their customer service is superb! Krystal (hope I spelled that right) is awesome. My shuttle couldn't fit and she literally moved other trailers around to make it happen. Talk about going out of your way! Not to mention how clean and well kept this storage place is! I'm super happy that I was able to get a spot! Awesome job Krystal!! read more

Don't use them for U-Haul rentals. U-Haul app vs their personal rules and regulations causes severe issues on returning equipment. Go to a full deal uhaul location to avoid their personal changes for their desires. Uhaul is just a part time offering for them. Wasted a half day from work and the uhaul app to be told I could not return my trailer on the same day even when app said I could. Had to cancel after missing work and driving there. Wasted time and money . read more

i've never left a review in my life but Crystal and the gentleman that is usually working with her (forgive me, i don't remember his name) always give amazing customer service. the way they are kind and considerate goes above & beyond, i truly appreciate their attentiveness to all of their customers. read more

I have been a custome of Cy-Fair Storage both fpr work and personal use for over 9 years now. The staff and ownership have been npothing but top notch and from a customer service perspective and have assisted me with renting U-Haul trucks on multiple occasions. They are quick to assist and accomodate any special requests or answer any of my questions. In 4+ years of receiveing packages for my business storage, I have not had a single issue/problem getting the things I need delivered inside my unit (that is a big complaint from many of my colleagues that do not live in the Cypress area. There is a reason they were voted best in the Cypress area. read more

They were amazing! I had a medical injury which prohibited me from walking long distances. While in the hospital, they secured my unit and put me close to the door. I was very thankful! Customer service was fantastic ! I had storage for about 4 months and it was secure! Highly recommend!! read more

I do not recommend this storage unit. The facilities are flooded with vermin and they have not informed the tenants. While trying to move my items out of the unit into my apartment, I discovered rat droppings everywhere. My brand new Turkish rug had been chewed threw and my brand new couch had rat droppings smeared all over. I purchased these items with the little money I had and immediately stored them in my unit not knowing this place was infested. I walked to the office to inform the Landon, the manager and I was told the following "rats are apart of nature and they can't be controlled." ARE YOU FREAKING KIDDING ME?! I'm out of a couch and a rug (the only 2 items of furniture I owned and you are telling me that this happens all the time?? Never in my life have I heard about something like this. Landon's excuses became so ridiculous, I had to walk out of there in the middle of him talking to me. My questions that were never answered 1. Why weren't the tenants informed of the Rodent problem 2. Who is going to pay for my couch and rug? It certainly won't be me. I don't recommend ANYONE storing anything here. read more

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Called ahead and received a great affordable price for a parking space to park my truck. The customer service was impeccable and no hidden fees or gimmicks. You can't ask for much more. Thank you Crystal read more

I never had an issue with the staff itself! I have been having issues with my visa debate card and the issue is related to the chip itself! Some places will take the card and some will not for whatever reason I don't know. I have talked to my bank about this issue and they reassured me that everything is fine on merchants' end. I have been paying with this card since I opened up the account. The concern of the problem lay with PayPal. I have my main credit card share with this account. I don't know what, they didn't pull the funds from the joint account to cover the payment? In short, I was charged a late due to the processing. I called explaining my concerns and the worker that I spoke with said he could only take the $10.00 off from the $20.00 dollar late fee. I felt this was unjustified for the late fee considering it was neither party's fault. The blame was on PayPal. After my phone call, I called hoping someone else could fix the issues. She couldn't, she forward my message to the manager. The manager called me back in a few days, the issue was corrected! On top of that! They just didn't credit me back the late fees and always gave me 10% of the monthly rent for the next 3 months! I hate to complain and nick pick! I'm really tight on money and every dollar counts! I'm trying my hardest to change my income status! :) Seem very petty complaining about the late fee! $20.00 is $20.00! read more

I felt safe with leaving my personal possessions here!! Crystal made my transition very comfortable!!! I would recommend this storage facility without a doubt!! read more

I had to find a place to store everything for my move back to cypress. I needed a place relatively close to the neighborhood I was moving into. I picked this place to do that. I had a pleasant experience with the staff and the prices were reasonable. The facility was clean and well secured. I was even able to drop off my uhaul in front of the store when I unloaded everything. If I ever have to use a storage facility again I will definitely use them again. read more

Current customer here... by far the cleanest and most organized facility I've used. The staff is great and very helpful. Overall layout works to get in and out of unit. The security and access to get in is comforting too! I wish the entrance didn't require a uturn to get into, but over all great facility. read more

Rented a Uhaul truck today from this location. The staff was very helpful and the new Manager Lorenzo explained the whole process thoroughly. I definitely recommend this place! read more

I have had a storage unit with Cy-fair Storage for over a year now and I have only great thing to say about the storage facilities and the staff. Recently after this devastating on Monday April 18,2016. I'm out of town at the moment and was unable to check on my belongings so I got in contact with them to see if any water had found its way into my unit. They personally walked my unit and reported back that all my personal belongings were not only safe but also HIGH and DRY!! Thank you so much CY-Fair storage you have relieved me of some stress off today. So if you're in search of a storage unit for any of your needs that is secure but also will keep your items dry through one of the worst floods in history of the Houston area, I would highly recommend Cy-Fair storage! read more

John and his family are great individuals. For the right price, great security, clean storage space and friendly service...highly recommend storing here! read more

I would first like to thank Landon and John for their excellent customer service and for helping me to get into the storage unit that I requested. I have recently moved and have a storage unit entirely too far from where I am, so I decided to find a storage unit near my home and downgrade to a smaller unit. Not only was the pricing for the unit reasonable, it was available immediately. Although we all had to experience the devastating floods, they still helped me out and I really appreciate them. I felt like we've met before today and I recommend this storage facility to anyone. Thanks again guys!! read more

Lorenzo and the staff at Cy-Fair Storage are extremely friendly, helpful and professional. Customer service at their storage facility is a top priority. The facilities are top notch too. I would definitely recommend their services to anyone needing to store or move. They make the whole process affordable and less painful. I would definitely use them again. read more

Great place to store your stuff! The owner and manager were very helpful when we needed help picking the size of unit. We stored with them for a few months while moving and we were happy with everything. read more

Very professional and helpful in finding me the right storage unit I needed! Very clean facilities and secure! Jonathan was extremely helpful! Also liked the fact it family opened and operated! read more

Johnathan helped me get squared away with my storage unit. Everyone one was really nice and property and units are well taken care of.

I rented a U-Haul trailer from them. The service was great. The staff are friendly and helpful, but just laid back enough to make the experience of renting non stressful. They were prepared with the paperwork, I was in and out of there in under 15 minutes. The return was even faster. Thanks for the great service!! read more

Costumer service really great and awesome, that's the reason I choose this place and recommend to who ever looking for storage.

We just rented a unit here after having been at a previous location for nearly 20 years. Our leasing agent, Crystal was very informative and upfront in answering our questions. The units--both inside and outside-- are clean with working doors and lock features. We waited too many years to move. The old place was dirty and always full of dust leaves and spiders. The latest annual price increase didn't justify the location or service. We look toward many years in a more convenient, cleaner facility. read more

Great service at this storage facility so far. The facility owner, John, along with his coworkers were very friendly and helpful. I love that the unit prices are reasonable and affordable. You are not forced to purchase insurance, or even a lock, as opposed to other public storages. Now let's see if my items are still intact by the end of the summer haha. Highly recommended! read more

Excellent customer service! Both John and Ricardo assisted me for each stage of moving in, providing locks/boxes, helping me find the best unit and most importantly keeping my stuff secured.The storage units are nice and clean and provide really good security for your valuables. I would definitely recommend to anyone that needs a clean ,secure and reliable place to store there belongings. The staff was very friendly and helpful making the experience of moving less stressful, thank you! read more

You don't normally think that renting a moving trailer would fall under the "pleasant experiences" category, but Cy-Fair Storage went above and beyond to make today's rental chore one that I would want to write about and give 5 stars to as well. Landon went over and above - superior customer service. We will DEFINITELY use their company again. :) read more

The service here as great! It was not complicated and the service as quick. Landon and Colby provided awesome customer service to me and my husband. read more

I am a long time customer of Cy-Fair Storage. When my children were young they were swimmers for Stonegate and Cy-Fair Storage was always a generous sponsor of their swim team. They are always congenial, efficient and accomodating to the needs of their customers. Their are units are immaculate and well maintained and everyone is always at the ready to make your experience pleasant. Support this local business...our area is building up fast, but they have been a faithful and dependable neighbor for years! read more

Excellent service and the storage space is locked up tight and very, very clean. This business is locally owned and operated. I believe everyone working there are veterans, too. If you need a great place to store your stuff, this is the place. read more

If you enjoy having all your belongings flooded, having to throw everything away and then being charged for the next month's storage fee for the empty storage unit, then by all means this is the place for you. For future occupants, know that this facility FLOODS and they will not give you advanced notice of that when renting it, and in fact will tell you that you don't need the storage insurance. read more

Great service! Highly recommended. Went in with a thousand questions. Manuel was very patient and answered all of them. The place is clean and reasonably priced. read more