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    Cy-Fair Storage

    4.2 (40 reviews)
    Closed 9:00 am - 6:00 pm

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    Response time

    1 hour

    Response rate

    100%

    Services - Cy-Fair Storage

    Self storage

    Truck rental

    Vehicle storage

    Cy-Fair Storage Photos

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    Reviews With Photos

    Thomas D.

    Terrible customer service. Picked up a U-Haul Van from this location to move 2 pieces of furniture for my son after getting an online quote for $40.65 including a mileage allowance of 30 miles. Arrived at 10 am when they opened and was the second customer assisted. Employee that assisted me connected a trailer for the first guest and then brought my rental around to the front. As he exited the vehicle I pointed out damage on the side of the van and he stated "yes, we know about that" and proceeded to walk back inside. No walk around, no paperwork (he said all paperwork would be emailed to me), no mileage or fuel level verification - nothing. I took a photo of the odometer at 10:14 am as I left the facility for my records. The van was returned at approximately 1 pm, and I informed the employee the mileage used was less than estimated, to which he said there would then be a credit made to the original amount quoted (drove a total of 17 miles). Two hours later I get an email receipt for $113.64, nearly 3 times the original quote, which included an extended rental rate of $89 and 118 miles driven. I called and the employee said he needed photo proof of the odometer when I left, which I sent. A few minutes later he sent a text stating he needed to see the time stamp on the photo for proof of the time, which I also sent. When I said I needed it fixed today he said they were then closed and it would have to be in the morning. I then asked for the manager's name and he said she wouldn't be then then until Tuesday, but I could call customer service. The number he provided for customer service went to a medical device company, not U-Haul. I'm not sure if it is a process issue with this U-Haul location, or a job performance problem with the 2 employees dealt with but I will definitely avoid this location in the future. Will now likely spend 30 minutes on the phone from my office tomorrow or Tuesday to get their error fixed. Horrible overall experience and lack of respect for my time.

    My rug that has been damaged and chewed through by the rats that live here.

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    7 years ago

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    1 year ago

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    10 years ago

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    9 years ago

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    9 years ago

    Johnathan helped me get squared away with my storage unit. Everyone one was really nice and property and units are well taken care of.

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    12 years ago

    Business owner information

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    John O.

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    8 years ago

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    12 years ago

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    11 years ago

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    9 years ago

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    11 years ago

    Great Prices. HIGHLY RECOMMEND. The place is really clean. We are new to the Houston area and they are very helpful.

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    John O.

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    Ask the Community - Cy-Fair Storage

    Review Highlights - Cy-Fair Storage

    Our leasing agent, Crystal was very informative and upfront in answering our questions.

    Mentioned in 8 reviews

    Read more highlights

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    U-Haul Moving & Storage of Champion Forest

    U-Haul Moving & Storage of Champion Forest

    (13 reviews)

    Congrats U-Haul of Champion Forest you have won "Worst Customer Experience of 2026". It all…read morestarted with me having to go from Kingwood to Champion Forest to grab a trailer that I reserved back in December. For context I made the reservation on Uhaul.com and entered in my tow vehicle and the vehicle I am towing and the system let me book it. Fast forward to March I paid for the trailer and the sales rep was going to meet me in back to hitch up the trailer so I can get out. Then I had the unfortunate pleasure of meeting Ava. The specific trailer I rented was the Toy Hauler a newer trailer with enhanced capabilities vs their traditional auto transport trailer. I was towing with a 2025 Ram 1500 with a tow capacity of 8240lbs. Upon trying to leave Ava yelled at me to stop and began auditing every single facet of my truck. Stating she called the president and everything. She even VIDEO RECORDED me talking. This woman is 110% insane. She then tried to force me to purchase a new hitch rated for 10K lbs when that isn't even a requirement on the U-Haul website. It was clear that he was saving the trailer for someone else and was doing everything in her power to prevent me from taking off with it. I would rather be given a vasectomy by my half blind dog then deal with Ava again. She was rude, standoffish and constantly cut me off when attempting to speak. I eventually said eff it and drove off after calling Uhaul corporate and they confirmed that I was in good order. I will be contacting her boss Robert_Abdin@Uhaul.com to escalate this further. Seriously if you value your time, sanity and blood pressure avoid Ava at all costs. No lie I considered going to spend the money on buying my own trailer to never have to deal with her again. If I could give this location negative stars I would.

    Deandre was very helpful. He made the experience a breeze and should definitely acknowledge. He…read morestopped what he was doing to help me when the phone rang and the other polite young lady had to answer it. I made me reservation online and they helped finish everything up. I only needed the truck to pick up a mattress that I purchased.

    Cy-Fair Storage - selfstorage - Updated May 2026

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