Clean and secure storage. Convenient location and great staff. I highly recommend this location!read more

The location is perfect for where we stay. The property is well maintained, the locks for the units…read moreseem secure and there are cameras through out. It seems to be a very secure building. The concern though is that I needed a unit with 40sq ft. I signed to pay for a 4'x10' and the unit is actually 3'x10'. I realized it was smaller when I was moving my items and it wasn't fitting as I expected. The property manager Jessica was super helpful when I was looking to rent a unit, yet was matter of fact when I raised the concern about the size of the unit. I asked her about the foot difference in the unit size and she said they have a disclosure that says unit dimensions vary. It's unfortunate that this business runs this kind of business. The unit should reflect that it's a 3'x10' instead of 4'x10'. I'm paying $83 a month for the 3'x10' and had to pay a $25 app fee. Thankfully, it's a month to month. I'm looking at other storage locations. Other places said units may vary an inch or two but not a whole foot. I advise measuring the unit you may rent to make sure it meets your needs since the listed sizes are inaccurate.

I rarely leave reviews but I want to be helpful for customers who are considering to use this…read morestorage facility. Please be aware, they (Susan) will nickel and dime you with any fee possible. I signed a move out notice a few weeks prior to my move out. I was scheduled to be out of my unit by May 31st. I moved out of the facility but because my lock was removed on 6/1, the facility charged me another month's rent. You would think after being a good paying customer over the past years (between myself and co-worker) I'd receive decent customer service but this was not the case. After calling to get an understanding of why I'm being charged for an additional month, Susan said I needed to read the fine print of my close out form. If you're in our community of Katy, I'd advise you to take your business somewhere else where people have great customers service and look to help solve problems....not scam you on the fine print. Happy hunting Katy Family!

First time EVER leaving a yelp review. Created a yelp account just to forewarn others. Poor, poor,…read morepoor customer service. I had been a 2+ year customer with zero interaction with any employee there other than when I signed my paperwork...until today. Very rude employee treated a long term customer with more disrespect than I have ever experienced from a business. I own a business with a focus on customer service and if this gentlemen worked for me he would have been fired on the spot.

This place is GOD sent! Lisa and Teddy are by far the best managing group I've met in my life!…read moreThey are understanding of what you need and help in ever which way they can. Storage facilities are clean and well secured. I definitely recommend this place to any boat , RV and semi tractor owners for storage. If I could give more than 5 stars I would!

Cliff and Lisa are always super. We have a fully enclosed space and it has easy access to get our…read morerv in and out. They have 24/7 gates access and cameras. They are fully concrete, with wide lanes and plenty of space to get into the units. The rates are very reasonable and a great value for Houston. They are near Bear Creek and Barker Cypress which is Very convenient, and keeps me out of Houston Traffic. You can pay your bill online, or via text. And they will contact you directly if they have any issues. We love West Houston Boat and Rv.

In very happy to work with this company, they have a very fast service and very professional teamread more

From the owner: Located at 17610 French Rd, Houston, TX 77084, our facility offers secure and convenient storage…read moresolutions for a variety of vehicles, including RVs, boats, trailers, motorhomes, and campers. Situated near popular landmarks like Bear Creek Pioneers Park and just off West Little York Road and Fry Road, we're easily accessible for residents in Katy, Cypress, and the surrounding areas. Whether you need short-term or long-term storage, our spacious units provide the security and convenience you need to keep your vehicles safe and ready for your next adventure. Stop by today to see how we can meet your storage needs!

No one ever answers the phone at this location. Having to repeat my self several times on needing…read morelock cut request even after signing and completing the required form since their locksmith only comes once a month usually around August 20th which I'm told. No one follows up after to let you know if it has been done. Went to sign form August 9th now having to wait back from property manager to see if they have done their job on the lock cut request.

This Public storage location stole my property and disposed of it. I had a space for over a year at…read morethis location paying every month. I was late with my September payment however I made the payment on the 27th with the late fee. Public storage at send me a notice of claim saying I had 15 days to make the payment before the property was claimed and put up for auction. I paid the payment and late fee well within that deadline. However they took my property and disposed of it. I talked to the regional manager SAM PETERSON, he stated to me well "I can refund your payment" . What about my things. As I had items that I can not get back. They are totally wrong because I paid within the 15 day deadline and not even 30 days past due. So do not ever use this location.

Mario was very helpful in helping me with storage and sizes needed for my belongings. I was greeted…read moreupon entering. I told the first guy the reason for my visit. They storage unit sizes in the office for you to view. The first guy stated they are there, open them and let me know if I needed help. Mario came from behind the counter and asked if I wanted him to open them for me. And I stated yes. That extra step of customer service is what I look for when looking to do business with a company. Thank you Mario for all your help and going the extra mile to assist me.

These guys are great! At first, I was supposed to pick up my U-Box at a different location, but it…read moresomehow got transferred here. I called ahead to check if they had one ready, and they did. The team here already gathered all the info from the other U-Haul location, so I didn't have to sign anything again. They even gave me a free lock for my box! Whatever the previous negative reviews mentioned, it seems like they've really improved I had a smooth and positive experience all around.

The staff is nice and helpful. The location is convenient. the property is always clean and…read morecharts are always available. I have recommended this Extra Space Storage location to my family and friends. Thank you Rudy and the rest of the staff.

do not rent here! management is the worst. julissa and armess were nightmares. there were a lot of…read moreppl living / cooking in their units. a lot of break ins. in one day there were 3 units broken into...it wasn't random. julissa would put things in my file that aren't true bc she is not nice..nor is the new manager vera. she doesn't care about the customers at all. she is mean too. would lock the bathroom so customers couldn't use it. she didn't care if you had to use the restroom. then she stopped customers from using the garbage bins, if you do... she'll find you. even though your paying to use the facilities. to show how inconsiderate / mean she is, she actually disconnected the electrical outlet in the restroom and outside so customers couldn't charge their phones. she actually rudely said, "this is a storage, not a phone charging business." no customer relations skills at all. ppl weren't lined up to charge their phones to begin with. and the gates don't work a lot of the time. they will not put adequate signs on the gates, ppl will get right on your bumper and not put their codes in, try to speed past you hit your car start yelling vulgar things, they speed threw the property. not the brightest. nor is vera in my opinion and other guests. they don't have a diverse work staff either. whomever there supervisor is..should be fired too. in my opinion. he let julissa and armiss (who would sit in front of the office and drink alcohol and do drugs had his "bros" living there and werent in the system) was the worst. the acs were out on the 3rd floor for over a year. climate controlled?? when it rains, water will flood into the units and in the hallway. if you get a unit that has a wall to the outside...it is not climate controlled, it gets very hot in the summer and cold in the winter. they don't care. it was 90 + degrees in the hallways on the 3rd floor. julissa didn't care. the management dis not care about their customers! do not rent here! worst management ever!