The staff is nice and helpful. The location is convenient. the property is always clean and charts are always available. I have recommended this Extra Space Storage location to my family and friends. Thank you Rudy and the rest of the staff. read more

do not rent here! management is the worst. julissa and armess were nightmares. there were a lot of ppl living / cooking in their units. a lot of break ins. in one day there were 3 units broken into...it wasn't random. julissa would put things in my file that aren't true bc she is not nice..nor is the new manager vera. she doesn't care about the customers at all. she is mean too. would lock the bathroom so customers couldn't use it. she didn't care if you had to use the restroom. then she stopped customers from using the garbage bins, if you do... she'll find you. even though your paying to use the facilities. to show how inconsiderate / mean she is, she actually disconnected the electrical outlet in the restroom and outside so customers couldn't charge their phones. she actually rudely said, "this is a storage, not a phone charging business." no customer relations skills at all. ppl weren't lined up to charge their phones to begin with. and the gates don't work a lot of the time. they will not put adequate signs on the gates, ppl will get right on your bumper and not put their codes in, try to speed past you hit your car start yelling vulgar things, they speed threw the property. not the brightest. nor is vera in my opinion and other guests. they don't have a diverse work staff either. whomever there supervisor is..should be fired too. in my opinion. he let julissa and armiss (who would sit in front of the office and drink alcohol and do drugs had his "bros" living there and werent in the system) was the worst. the acs were out on the 3rd floor for over a year. climate controlled?? when it rains, water will flood into the units and in the hallway. if you get a unit that has a wall to the outside...it is not climate controlled, it gets very hot in the summer and cold in the winter. they don't care. it was 90 + degrees in the hallways on the 3rd floor. julissa didn't care. the management dis not care about their customers! do not rent here! worst management ever! read more

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We rented Unit 329 for about 18 months, and the light inside the unit never worked the entire time. When we first moved in, we immediately notified the front desk that the light bulb was out. We were told they were out of bulbs but that it would be replaced. Months later, when we came back to access our belongings, the light was still out. When we asked again, we were told the unit would have to be completely empty so they could bring a ladder in to replace the bulb. That requirement was never mentioned when we first reported the issue. Because the light was never fixed, accessing our storage unit was extremely difficult and inconvenient the entire time we rented it. Another issue was the constant rate increases. We initially signed up for a promotional rate of $150 per month, which increased to $180 after six months. After speaking with the manager, it was lowered to $160, but six months later it went up again to $170, and then eventually back to $180. Also, be aware that if the unit is not paid by a certain date, the contract allows them to require two months of rent plus late fees, which can add up very quickly. Maybe this is standard practice in the storage industry, but between the unresolved maintenance issue and the frequent rate increases, the experience left a very bad impression. Honestly, after going through this, I would rather throw my belongings away than put them in storage again and end up feeling financially taken advantage of. This was my first experience using a storage company, and based on this experience with Extra Space Storage, I would not do it again. read more

My trailer was stolen off of their property. Mine you this a locked- gated facility with cameras. They were billing me since may and my trailer has been missing since. I went by the property this past Friday 11/07, and I noticed my trailer was gone. Unfortunately I never got a call but they sure kept biking me. Super sketchy and unprofessional! Police report filed! Never do business with them! Now I am out of $2,500 trailer! read more

BEWARE multiple units and parking at this facility have had theft activity. The facility had lights and cameras out. Windows were broken and theft occurred in multiple vehicles. Extra Space failed to comply to their advertisement of providing a safe and secure facility. Employees were fully aware of the nonworking lights and cameras and admitted to this, yet the facility still refuses to pay for the broken window. They claim due to the fact you did not pay for their insurance plan they do not have to over damages. If the facility knowing caused an unsecure facility and you are paying a fee for storage, they should be liable! read more

Love this storage place. The manager and asst manager are sooo polite, friendly and helpful. They work nonstop making sure it's clean, and customer are happy. I haven't had any problems at all. I highly recommend this Extra Space Storage. read more

I've been an Extra Space Storage customer at this location on and off for the past 8 years with various businesses. I'm not sure how they train their staff as a corporation but every single staff I've been in touch with at this location has always been super nice. Victor and Rudy are there now and they are both very eager to help with any situations. The facility is always clean, the gate always works and opens in a way that makes sense unlike many other storage units. The prices are always competitive and even when the price increases, it is still cheaper than many places. read more

Do not use this location!! Our van was stolen from there, they didn't even notice and offered no support or help in tracking down the culprits. They do not protect your belongings!! read more

Rudy was really awesome and informative! The units are really clean here and there is a lot to choose from! Very friendly and upbeat customer service! read more

Not a nice manger. Site changes every couple of months. Rental rates keep going up. No consider for longevity or paying on time. Seniors lol

Nothing but a bad experience here. Be warned if you mistakenly break a rule and that could be anything, even leaving a little later at night. They will place a permanent lock on your storage. You can only go to your storage during business hours etc. I thought this was BS so I left and went to storage unit more compassionate, not trying to play GOD and belittle me. I am happy that I left. Other words, beware of management who do not care about anyone. read more

I have worked with Chelsea at the Park Row location on two different occasions and both transactions went extremely well. Monica assisted with questions on a parking space and she was very helpful and thorough in answering all of my questions. I highly recommend the Park Row near Fry Road location. read more

I was looking for a very clean and great monthly priced storage and Chelsea satisfied all my needs. She helped me get the perfect size for my belongings and even let me take a tour of the facility before I signed up. At anytime your uncertain about anything with your storage just give Chelsea a call and she will make sure to assist you promptly. I have had my storage going on 6 months and not one complaint yet. Thanks Chelsea for all your help :) read more

It is a convenient place for me and the prices match my request, but the registration documents are terrible for time and politics, some staff do not know the registration rules, for example, I was approved by phone and I bring my things to Sunday, but the guy working there made a different decision and rejected my approval and say I manager in my decision, but on Monday I called and my registration was approved again, all papal work is done by hand and requires more documentation than other repositories. read more

beware of the quoted rate!!! ask about monthly rate changes. They can't give you an exact price due to the "constant market changes". They said the monthly fee can go up every month depending on what the surrounding rates are going for. read more

Beware of Extra Space storage!!! I have a signed contract that says my rate is $106 per month and they have been charging my bank account $172 and when I called to ask why they said they notified me by mail that my rate was increasing by almost 70% and that I didn't have to agree to it that they could charge me whatever they chose because they supposedly sent some letter!! There is no confirmation that a letter was received or anything on my behalf. read more