love this place connie is amazing always answers all my questions and is always available . its a…read morevery clean place glad i chose this one

I needed some short term storage after hurricane Harvey and north shepherd self storage had the…read moreclimate controlled space I needed for my house hold stuff as well as non climate space for my garage stuff. The office staff was very helpful and the units were very clean. Better rates than the big storage places! I recommend this place.

I rarely leave reviews but I want to be helpful for customers who are considering to use this…read morestorage facility. Please be aware, they (Susan) will nickel and dime you with any fee possible. I signed a move out notice a few weeks prior to my move out. I was scheduled to be out of my unit by May 31st. I moved out of the facility but because my lock was removed on 6/1, the facility charged me another month's rent. You would think after being a good paying customer over the past years (between myself and co-worker) I'd receive decent customer service but this was not the case. After calling to get an understanding of why I'm being charged for an additional month, Susan said I needed to read the fine print of my close out form. If you're in our community of Katy, I'd advise you to take your business somewhere else where people have great customers service and look to help solve problems....not scam you on the fine print. Happy hunting Katy Family!

First time EVER leaving a yelp review. Created a yelp account just to forewarn others. Poor, poor,…read morepoor customer service. I had been a 2+ year customer with zero interaction with any employee there other than when I signed my paperwork...until today. Very rude employee treated a long term customer with more disrespect than I have ever experienced from a business. I own a business with a focus on customer service and if this gentlemen worked for me he would have been fired on the spot.

We rented a storage here for 11 months. We had no issues and no complaints. We received great…read moreservice each and every time we had to come in contact with someone. They are very affordable and I would recommend and use again. We had a 10X10 and were able to fit a Tree Frog play set and lots more house hold items inside. The lady who works there is super friendly. Side note- Cypress didn't have any heavy rains, while our item were in storage.

I have stored at this facility for a number of years. I store my RV there in a outside parking…read morespot. The facility has great owners and is a safe place. At one point I had my RV a 24' car trailer and a Truck camper stored there. Never had any issue. We are now planning to rent an interior unit for my fathers items. Cant beat this place for price and convenience.

I would give a 1 star however the place is semi clean. I started renting a storage unit here at a…read morerate of around $80 per month. (10x15 space) After being there for about 5-6 months, the price jumped to $119 for the exact same unit, with no upgrades or changes. Now, the monthly rate has increased and is $164. Nothing about the storage space has changed only the price. Everything is done by phone, no attendant and the road is gravel. The numbers are wearing off the key pads. I don't see the additional cost value. What makes this especially frustrating is that the same size unit is currently being advertised to customers for close to what I originally paid. It feels like once they know you've moved your belongings in and are settled, they continue raising the rate, relying on the fact that most people don't want the hassle and expense of moving everything again. This pricing strategy feels predatory and unfair. Sunterra Storage takes advantage of customers who are already committed and inconvenienced, rather than rewarding loyalty. I would not recommend this facility to anyone looking for long term storage unless you're prepared for frequent and significant rate increases.

Following our move 10 months ago, we are closing out our last of 3 units at our peak at Sunterra…read moreStorage. For those in this area, the location, convenience, and ease of access right here close to Sunterra have been outstanding. The rental process and automated lock assignment were seamless, making everything incredibly easy. What truly exceeded my expectations, however, was the level of support, including a couple of early-morning requests that received immediate, helpful responses. My wife and I sincerely appreciate the excellent service at a fair price, and should we ever need additional space, especially this area, these folks would be the first place I reach out to. Thank you, Andre Bajew

I flooded during Harvey. So live with a friend and sometimes saved items here. Had a break in. And…read morethe manager was awesome and helped with my homeowners insurance and the insurance from them. This is a great location

My experience signing in and renting a unit was easy, stressless and actually fun. The property…read moremanager was a delight to deal with. She explained everything completely and pleasantly. The facility was clean and orderly. The storage unit itself was very neat and clean. The prices are reasonable and I know personally it does not flood ( good thing to know ). There is an electronic registration Kiosk outside for 24hr service and you can actually get your unit and a lock. Just FYI, you will need to come back to do the physical paperwork though.

We rented storage with a small space for an office. The units are extremely affordable and well…read moremanaged. LoneStar has an "on site" manager - always available. The grounds are kept clean, the restrooms are immaculate. All that's missing is a vending machine for a soft drink! The office units are usually sold out .... so you have to get on a wait list. I'm sure standard storage units are more readily available.

Great price and great space rental for our limousine. Very clean and well kept. Very happy with…read moreall the services they offer and the staff was a pleasure and very informative.

I went in to ask about pricing for a specific sized unit and the woman behind the desk spoke to me…read morelike I was an absolute idiot. I wish I had got her name. They're cheap but they must underpay their employees or something because she was very rude to me. I'm definitely taking my business elsewhere.

EVERYTHING! My daughter came home raving about their stellar service! She was quite impressed with…read moreboth representatives with whom she came in contact. Her experience began with great customer service over the phone, with all agreements made promptly fulfilled. She was impressed by Crystal, who was extremely accommodating, helpful, and kind. My daughter was traveling all the way from Cypress to Alvin, and Crystal made sure that she was well taken care of, alleviating any stress typically associated with a big move like that. We HIGHLY RECOMMEND CY-FAIR STORAGE!

I returned a vehicle after putting a little over 6 gallons in it. It was after hours and I dropped…read morethe key off in the box. 2 days later, I get billed $56 additionally on top of my rental fee. I called this them and told them I am being overcharged and a lady picked up and told me I'd have to call uhaul's 800 number. Makes no sense to report it to uhaul when you are the one I am having the dispute with. I called uhaul. Uhaul is saying that storage 290 was claiming I returned the gas tank on 1/4 but received it almost full. That is literally impossible as I used 90 miles and the odometer shows that. But they're claiming I used that much gas. The uhual lady confirmed their vehicle is about 15 mpg; which adds up to exactly how much gas I put back in the vehicle. I told the lady, how can I use about 150 miles worth of gas in 90 miles? Even when I filled the tank, it wasn't even half way. The uhaul customer agent saw what I was saying made sense. Take a guess what uhaul did? You guessed it; they called 290 storage. The exact same thing I was trying to do in the 1st place. She got off the phone with storage 290 and said the lady kept saying she double checks everything. That doesn't answer the question as to how the odometer shows I used 90 miles but the gas their claiming was used is about 150 miles.So uhaul is now transferring this to their district manager to investigate. I will update my status. Long story short... don' use this place. They tried to overcharge me $56. I will report them to the BBB if I don't hear back soon. Update: Literally, 30 minutes after this review was posted, the owner emailed me and told me she would look into my concerns. About 15 minutes after I got that email, a district manager got a hold of me and did refund me the $56. In talking with him , he did admit that based on the miles I drove the needle shouldn't have moved more than 1/4. I am changing my rating from a 1 star to a 3 star. I can't give it higher than a 3 star based on what occurred but I will give credit to the owner. She was swift in responding and very professional to me and uhaul did correct the mistake.

Its clean and roomy for our travel trailer. Cindy was so helpful to help us get the storage unit…read morethat we need. Prices are reasonable and the rates were clearly explained. And in a great location.