I went in to ask about pricing for a specific sized unit and the woman behind the desk spoke to me…read morelike I was an absolute idiot. I wish I had got her name. They're cheap but they must underpay their employees or something because she was very rude to me. I'm definitely taking my business elsewhere.

EVERYTHING! My daughter came home raving about their stellar service! She was quite impressed with…read moreboth representatives with whom she came in contact. Her experience began with great customer service over the phone, with all agreements made promptly fulfilled. She was impressed by Crystal, who was extremely accommodating, helpful, and kind. My daughter was traveling all the way from Cypress to Alvin, and Crystal made sure that she was well taken care of, alleviating any stress typically associated with a big move like that. We HIGHLY RECOMMEND CY-FAIR STORAGE!

Stellar Storage Safe fast efficient & affordable!…read moreThey handled everything Perfectly & under the worst circumstances (hurricane & no power) They got me efficiently moving effortlessly with a free loaner Truck if you get one of their premier 30x10 ft storage units Barbara Cash in all the commotion & chaos came through "Big Tex" Style - she needs a promotion & a raise!

The storage facility is clean and well-maintained. It is easy to access before and after business…read morehours. The staff is extremely friendly and helpful. The price was reasonable and they had a great move in special. Brenda is amazing. She is the reason I decided to use Big Tex Storage. She's extremely helpful. I had an issue at the beginning of my move-in. She made the transition smooth and handled everything with the upmost professionalism. She is a joy and a light to work with, and she has made a very difficult and move possible and more seamless. I definitely would recommend using Big Tex Storage for your storage needs.

Had some issues when I was first moving in. One of the ladies who worked there failed to give me…read morethe gate code or explain how to use the elevator. Once I met Moises (the on-site manager) he took care of everything. From then on, each time I've been there, he's been very helpful with locating carts and keeping everything in working order. They let you borrow the truck when you move in which is really helpful, too!

Bullseye Storage Increased my bill significantly just after a few months of moving in. You…read moreshouldn't have to renegotiate your rental fee so soon. Literally haven't been there for even 5 months and the price increased about $70.more per month.

I rarely leave reviews but I want to be helpful for customers who are considering to use this…read morestorage facility. Please be aware, they (Susan) will nickel and dime you with any fee possible. I signed a move out notice a few weeks prior to my move out. I was scheduled to be out of my unit by May 31st. I moved out of the facility but because my lock was removed on 6/1, the facility charged me another month's rent. You would think after being a good paying customer over the past years (between myself and co-worker) I'd receive decent customer service but this was not the case. After calling to get an understanding of why I'm being charged for an additional month, Susan said I needed to read the fine print of my close out form. If you're in our community of Katy, I'd advise you to take your business somewhere else where people have great customers service and look to help solve problems....not scam you on the fine print. Happy hunting Katy Family!

First time EVER leaving a yelp review. Created a yelp account just to forewarn others. Poor, poor,…read morepoor customer service. I had been a 2+ year customer with zero interaction with any employee there other than when I signed my paperwork...until today. Very rude employee treated a long term customer with more disrespect than I have ever experienced from a business. I own a business with a focus on customer service and if this gentlemen worked for me he would have been fired on the spot.

Service is excellent... Facility is very clean... Exactly what we wanted it to be! Cyrus is…read moreexcellent too. Very helpful!

Wendy and Cyrus both have been a pleasure to work with. This facility is top notch, and the…read morecovered loading area in the front is critical when faced with inclement weather. Very pleased with the security features at the property and would HIGHLY recommend anyone in the region requiring climate controlled storage to visit the property and meet the staff. You won't be sorry.

My name is Suzlynn Bruton, and I am the Founder and CEO of I Am Isaiah 61, a 501(c)(3) nonprofit…read moreorganization. I am personally taking the time to write this review because we believe reviews reflect community. They show the heart of who we are and highlight how others serve our communities in different but equally powerful ways. Mark Silva at MorningStar Storage at the Heights has been absolutely amazing. Mark went above and beyond to assist us, and his customer service is exceptional. He made me feel completely at ease and handled everything with professionalism, care, and excellence. Everyone we have encountered at this location, including Aquarius, has been incredibly kind, supportive, and welcoming. Our organization serves and feeds communities throughout Houston, supporting individuals and families impacted by homelessness, mental health challenges, addiction, and food insecurity, including hardworking individuals facing difficult seasons. MorningStar Storage has been a true blessing to our nonprofit, allowing us to safely store the items we distribute weekly so we can reach more, do more, and feed more. Having access to a clean, safe, and reliable storage space directly impacts the number of people we are able to serve, and Mark Silva has played a huge role in making that possible. The facility is super clean, extremely safe, and welcoming. If there is such a thing as a storage facility that feels like home, this is it. We are incredibly grateful to have our storage unit at MorningStar Storage at the Heights. Thank you, Mark Silva, for your kindness, professionalism, support, and sacrifice. We highly recommend MorningStar Storage at the Heights to anyone looking for exceptional service and a company that truly cares about the community.

Super kind staff, great space, and the communication effort was greatly appreciated! Shout out to…read moreMark!

I've been renting usuals from this location a lot due to needing to furnish 2 homes. The owner of…read morethis location is amazing and has the newest van and uhuals . The van literally has all the bells and whistles. I love driving it lol If I ever need a uhual, I always call him first bc he provides the best services and provides the best equipment in town!!

They make it easy to rent a space. Many affordable choices. Everyone that works there is kind. Very…read morehappy to be storing with them.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more