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    Your Storage Place

    5.0 (3 reviews)
    Open 9:00 am - 6:00 pm
    Updated 2 months ago

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    Response time

    2 hours

    Response rate

    100%

    Services - Your Storage Place

    Self storage

    Truck rental

    Vehicle storage

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    PV Rentals

    PV Rentals

    (17 reviews)

    Gulfton

    Customer service was horrible. The lady tried to blame me for scratches on top on the van upon…read morereturning it. The PV Rental Representative had never checked the top of the van before releasing the rental van to me. However, she determined it was important to check the top of the van when it was returned. PV Rental representatives were asked to check the previous records on the condition of the top of the van before I left the lot. After a review of previous renters information was previewed for reported damages, PV Rental Representatives found that the scratches had been reported by a previous renter. It appears that blame from PV Rental Services was ready to be placed on unsuspicious customers. They seem to want to find reasons to charge the customers for damages that had not been done by the present renter. I wouldn't be surprised if they get kickbacks for blaming customers and charging customer insurance companies. Further, the seats were dirty and spotty on the inside of the van. Also, the lug-nuts on all four tires were loose. Van inspection by PV Rentals could not have been performed by the company before offering it as a rental. The safety of my family and I meant very little to them. My dad and my husband had to tighten the lug-nuts to ensure the safety of all passengers riding. I WOULD NOT RECOMMEND PV RENTALS TO MY WORST ENEMIES.

    DO NOT RENT FROM THIS PLACE!!! We had to go to Colorado...2 Flat tires (all 4 needed to be…read morereplaced, only replaced 2) and we couldn't go over 60 due to the steering almost shaking off. Ridiculous!!!

    Your Storage Place

    Your Storage Place

    (1 review)

    Lazy Brook/Timbergrove

    Horrible! If you have storage here or planning on doing DO NOT! "Management " does NOT what…read morecustomer service is, as well as when they call you over the phone they tell you to come in person however when you get there they love to call the cops and falsely accuse you of having a weapon or demanding you wear a mask (knowing you have a medical condition) or they claim they are a professional establishment yet have people in the office as well as upstairs who aren't even employees! Office always smell like cigarettes, never answer the phones or have office open. Claim they send correspondence about rate increases yet nothing seems to be changed or "updated". Also have people that cut locks and steal out of your units and when you report over $15,000 stuff missing they can't even be diligent and send over videos from cameras investigators request. Most importantly don't ask for district manager information or corporate. They refuse to give it to you. On top of them having and accessing late fees yet during COVID they should be a little more understanding especially if your husband just gets out of hospital. Karen( property manager) Ceaser Alvarez (assistant manager) Beyond unprofessional, rude, lack of common business law and polices/ procedure, as well as COWARDS! Don't invite someone to come to the office to talk but then, once they get there they cowards or raise the voice thinking people will allow you to disrespect them. As well as if any other employee is there and not being spoken to should not jumped in and give his two seconds of fame when the situation has ABSOLUTELY NOTHING TO DO WITH THEM. Again this is NOT a place you want to keep your items and if you do have them there REMOVE THEM ASAP!

    From the owner: Looking for a dependable storage solution in Northwest Houston? Your Storage Place specializes in…read moreground-level storage designed for speed and convenience. Our facility features 100% drive-up units, allowing you to pull your vehicle directly to your unit door for hassle-free loading—no elevators or long hallways required. We offer dedicated outdoor parking for RVs, boats, and vehicles, alongside U-Haul cargo van rentals available right on-site. Security is a top priority, featuring 24/7 video recording and secure electronic gate access to keep your belongings protected. To streamline your move, we stock a full inventory of professional packing and moving supplies. With flexible month-to-month leases and a dedicated local team, we provide a straightforward, professional storage experience tailored to your needs. Visit us today and see why Northwest Houston trusts Your Storage Place!

    Your Storage Place - selfstorage - Updated May 2026

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