Customer service was horrible. The lady tried to blame me for scratches on top on the van upon…read morereturning it. The PV Rental Representative had never checked the top of the van before releasing the rental van to me. However, she determined it was important to check the top of the van when it was returned. PV Rental representatives were asked to check the previous records on the condition of the top of the van before I left the lot. After a review of previous renters information was previewed for reported damages, PV Rental Representatives found that the scratches had been reported by a previous renter. It appears that blame from PV Rental Services was ready to be placed on unsuspicious customers. They seem to want to find reasons to charge the customers for damages that had not been done by the present renter. I wouldn't be surprised if they get kickbacks for blaming customers and charging customer insurance companies. Further, the seats were dirty and spotty on the inside of the van. Also, the lug-nuts on all four tires were loose. Van inspection by PV Rentals could not have been performed by the company before offering it as a rental. The safety of my family and I meant very little to them. My dad and my husband had to tighten the lug-nuts to ensure the safety of all passengers riding. I WOULD NOT RECOMMEND PV RENTALS TO MY WORST ENEMIES.

DO NOT RENT FROM THIS PLACE!!! We had to go to Colorado...2 Flat tires (all 4 needed to be…read morereplaced, only replaced 2) and we couldn't go over 60 due to the steering almost shaking off. Ridiculous!!!

I have a family member that rents a storage you unit at this property. His unit was broken into and…read morecompletely trashed out. Someone broke off both locks then replaced the lock with a new one we can't get off. We were never notified so it's unclear how long the unit was exposed. The property has removed the security gate although you still need to a keycard to access the elevator. The entire situation if very suspicious. Planning on getting the hell out of their this month.

This uhaul has an Amazing team! Clean facility! Love the manager crystal she's very accommodating :)read more

I had a situation where we realized last minute that we got the wrong size truck and our stuff was…read morenot going to fit. Penske Truck rental (Mike on the phone) and the guys at Home Depot went out of their way to help me, even though it was entirely our fault and they were tightly booked as it is. They made it work, that's amazing customer service. Penske has gained a loyal customer from now on. Also, my mom had tried a 15' uhaul truck before, and the 16' Penske truck that we switched to is apparently much smoother and easier to drive.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

Good experience all around. Best rate I could find, and a newer model low mileage 3/4 ton pickup…read morethat I rented for a week. Process was easy, and the staff was courteous and professional. If I ever have the need again, this is where I'll go.

I initially reserved a high top cargo van to move a giant garden planter, but it wasn't available…read more I got a truck with a 6ft bed as an upgrade, without additional charge. Anakawee worked this out with me and was super friendly and professional throughout it all. I am very pleased with the ease of reserving and returning!

Horrible! If you have storage here or planning on doing DO NOT! "Management " does NOT what…read morecustomer service is, as well as when they call you over the phone they tell you to come in person however when you get there they love to call the cops and falsely accuse you of having a weapon or demanding you wear a mask (knowing you have a medical condition) or they claim they are a professional establishment yet have people in the office as well as upstairs who aren't even employees! Office always smell like cigarettes, never answer the phones or have office open. Claim they send correspondence about rate increases yet nothing seems to be changed or "updated". Also have people that cut locks and steal out of your units and when you report over $15,000 stuff missing they can't even be diligent and send over videos from cameras investigators request. Most importantly don't ask for district manager information or corporate. They refuse to give it to you. On top of them having and accessing late fees yet during COVID they should be a little more understanding especially if your husband just gets out of hospital. Karen( property manager) Ceaser Alvarez (assistant manager) Beyond unprofessional, rude, lack of common business law and polices/ procedure, as well as COWARDS! Don't invite someone to come to the office to talk but then, once they get there they cowards or raise the voice thinking people will allow you to disrespect them. As well as if any other employee is there and not being spoken to should not jumped in and give his two seconds of fame when the situation has ABSOLUTELY NOTHING TO DO WITH THEM. Again this is NOT a place you want to keep your items and if you do have them there REMOVE THEM ASAP!

From the owner: Looking for a dependable storage solution in Northwest Houston? Your Storage Place specializes in…read moreground-level storage designed for speed and convenience. Our facility features 100% drive-up units, allowing you to pull your vehicle directly to your unit door for hassle-free loading—no elevators or long hallways required. We offer dedicated outdoor parking for RVs, boats, and vehicles, alongside U-Haul cargo van rentals available right on-site. Security is a top priority, featuring 24/7 video recording and secure electronic gate access to keep your belongings protected. To streamline your move, we stock a full inventory of professional packing and moving supplies. With flexible month-to-month leases and a dedicated local team, we provide a straightforward, professional storage experience tailored to your needs. Visit us today and see why Northwest Houston trusts Your Storage Place!

Jay did a really great job with my vehicle. I bought a 2015 SUV in excellent conditions and no…read morewhere else in town could possibly beat the price. I made excel spreadsheets hunting down the best bargain and bang for my buck, test drove many cars, and went to many dealerships. The whole process was super easy with Jay, and he is the best salesman. He was not pushy and answered all my questions thoroughly. He personally answered the phone at his business every time I called (which was at least 4-5 times). Highly highly recommended!

clean truck 2013 ford cargo van nothing fancy here. Raul the salesman was quick to respond to phone…read morecalls & deliver the truck to san Antonio from houston as we agreed, there were minor hick ups at the end of the negotiation but nothing that the owner couldn't fix. you want to buy from fleet works? you can count that the owner will be on top of the game just the way is supposed to be. i will definitely buy from this dealer again.

Dont RENT FROM THIS DEALER. I WAS CHARGED DOUBLE ($1500). The owner created a separate rental for…read morea week later that I had no idea. I had to call Uhal to get it resolved. He acted as of he didn't know anything and said the truck wasn't in his possession!

Very friendly and professional. Was very timid to drive a 26' truck. but he pulled truck out and…read moreassured me they were easy to handle. Walked me through every step. Once returning, he helped me in parking the truck. Yes, the truck had some bumps and scratches but didn't expect a brand new truck like others do. The truck was intact and in working order. It got the Job done with no problems. No mechanical issues. All lights worked great. My trip from here to Oklahoma was smooth sailing all the way. I would and will rent from here again on our next last load. Highly recommend. Great value for my money.

I made a reservation for a 26' Truck rental at 2:30 pm today. I arrived a 2:30 pm and waited over…read morean hour for the woman who worked there to show up to work. The attendant in the gas station attached to the Budget called the woman repeatedly and she assured us she was "on her way." I ended up calling Penske and rented a truck immediately. I made sure to tell the 3 other people waiting for their trucks to call Penske. What a joke! Don't go here.

These people are scammers. The truck rental was cheap and convenient, but months after I had turned…read morein the truck with no issue, they charged my cc for another $110. When I contacted Budget they claimed I had received a parking ticket on the truck (not the case). When I disputed the charge with my CC company and refused to pay until they provided some proof of the parking ticket, they turned me over to collections. So a $40 one-day truck rental turned into $175 with the fake parking ticket, processing fees, and then the collection company's fee. That was not in my Budget. Avoid avoid avoid!!! Don't get scammed like I did.

Clean and secure storage. Convenient location and great staff. I highly recommend this location!read more

The location is perfect for where we stay. The property is well maintained, the locks for the units…read moreseem secure and there are cameras through out. It seems to be a very secure building. The concern though is that I needed a unit with 40sq ft. I signed to pay for a 4'x10' and the unit is actually 3'x10'. I realized it was smaller when I was moving my items and it wasn't fitting as I expected. The property manager Jessica was super helpful when I was looking to rent a unit, yet was matter of fact when I raised the concern about the size of the unit. I asked her about the foot difference in the unit size and she said they have a disclosure that says unit dimensions vary. It's unfortunate that this business runs this kind of business. The unit should reflect that it's a 3'x10' instead of 4'x10'. I'm paying $83 a month for the 3'x10' and had to pay a $25 app fee. Thankfully, it's a month to month. I'm looking at other storage locations. Other places said units may vary an inch or two but not a whole foot. I advise measuring the unit you may rent to make sure it meets your needs since the listed sizes are inaccurate.