Rachelle helped me out this morning at the 2100 NW loop location and I must say she's a rock star!…read moreExtremely friendly , professional and helpful. She was quickly able to help me assess what products I needed and how much I would need. She gave great suggestions and ultimately won my business and future business! I'll be back at this location. Customer service business for sure! 5 out of 5 stars. Give her a raise! Must stop by and have them help you out.

They doubled my monthly fee slowly, don't know how they can just continue to increase price as much…read moreas they do. Do not take the price at face value.

I've been renting usuals from this location a lot due to needing to furnish 2 homes. The owner of…read morethis location is amazing and has the newest van and uhuals . The van literally has all the bells and whistles. I love driving it lol If I ever need a uhual, I always call him first bc he provides the best services and provides the best equipment in town!!

They make it easy to rent a space. Many affordable choices. Everyone that works there is kind. Very…read morehappy to be storing with them.

The place is under new management and they've done away with a lot of the riff raff like rats and…read morepeople living in the units. The units are NOT climate controlled however each has an overhead light and a wall outlet. I have a dehumidifier and fan going. The price is good too. Under $300/month for an 8x20 foot unit.

From the owner: CubeSmart Self Storage of Houston, TX offers affordable self storage with premium amenities. Our…read more3735 Mangum Rd location has many storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

My name is Suzlynn Bruton, and I am the Founder and CEO of I Am Isaiah 61, a 501(c)(3) nonprofit…read moreorganization. I am personally taking the time to write this review because we believe reviews reflect community. They show the heart of who we are and highlight how others serve our communities in different but equally powerful ways. Mark Silva at MorningStar Storage at the Heights has been absolutely amazing. Mark went above and beyond to assist us, and his customer service is exceptional. He made me feel completely at ease and handled everything with professionalism, care, and excellence. Everyone we have encountered at this location, including Aquarius, has been incredibly kind, supportive, and welcoming. Our organization serves and feeds communities throughout Houston, supporting individuals and families impacted by homelessness, mental health challenges, addiction, and food insecurity, including hardworking individuals facing difficult seasons. MorningStar Storage has been a true blessing to our nonprofit, allowing us to safely store the items we distribute weekly so we can reach more, do more, and feed more. Having access to a clean, safe, and reliable storage space directly impacts the number of people we are able to serve, and Mark Silva has played a huge role in making that possible. The facility is super clean, extremely safe, and welcoming. If there is such a thing as a storage facility that feels like home, this is it. We are incredibly grateful to have our storage unit at MorningStar Storage at the Heights. Thank you, Mark Silva, for your kindness, professionalism, support, and sacrifice. We highly recommend MorningStar Storage at the Heights to anyone looking for exceptional service and a company that truly cares about the community.

Super kind staff, great space, and the communication effort was greatly appreciated! Shout out to…read moreMark!

Great customer service. The staff was friendly, offered me water, lent me a lock, and explained the…read moreprocess clearly when I won an auction storage unit. Very nice and knowledgeable team.

Horrible customer service. I called the corporate office a week ago and was supposed to get a call…read moreback within 48 hours. Nobody called me. I have been renting from them for years. When I moved out of one of my two rental spaces I had to wait for 45+ minutes for an employee to finish their bathroom break to unlock the gate and my storage space that was already paid for. I called multiple times the weeks prior to clearly communicate and even called the morning of my move to pay my daily rate. However, my gate access was revoked (even though I have a second space at the same facility paid through January) and there was a super-lock on my storage space I was moving out of. It cost me over $100 for their employee to go to the bathroom. (Employee verified to my husband who located him that he was on a bathroom break). I called the Monday after my move to explain what happened and I was offered a $25 credit. This acknowledges they were in the WRONG. Yet, why am I paying more than an additional $75 for their employee's toilet break? When I called corporate they tried everything to blame their error on me. I wasted another 40-minutes on the phone with them and was left with the promise someone from corporate would be in touch with me in 48 hours. No such call occurred. This is sheer ignorance and GREED on their end. This is a horrible way to treat a long term customer. Loyalty goes both ways. This is the shadiest company. They're constantly raising their prices and never return calls. When I called the store to initially complain the young man working there LIED to me and gave me a fake name and number to management. Store your stuff elsewhere. Unit B3084 09/09/2023 - date my money was wasted on an employee bathroom break at 11am - 11:45 am My team of 9 movers had nothing to move for 45-minutes and cost me $115, and made the end time of my move late. To resolve this I need an apology and $100 refund.

love this place connie is amazing always answers all my questions and is always available . its a…read morevery clean place glad i chose this one

I needed some short term storage after hurricane Harvey and north shepherd self storage had the…read moreclimate controlled space I needed for my house hold stuff as well as non climate space for my garage stuff. The office staff was very helpful and the units were very clean. Better rates than the big storage places! I recommend this place.

I don't rent here. I was just helping my daughter-in-law move her things out, but I have to say the…read morecustomer service here, in a world where that doesn't exist anymore, was superior. Not compared, by itself it stood far and above any customer service I've had recently. Pedro is the nicest person I've met in a very long time. Courteous, kind and helpful on so many levels. And when he smiles, it's so genuine that you feel like he really does want to make your life easier. And he did that to mine. My daughter-in-law wasn't actually with me, her grandparents had driven over from Alabama, but there's no way they could've done this so I said that I would take care of all of it. And most of it was pretty easy, although it was extraordinarily hot outside, and I had to rest 100 times, the only problem I had was getting a huge king size mattress out. As soon as Pedro saw it he said he would come back as soon as I was done packing everything in the U-Haul and would help get this mattress in the truck. He did that and it was so appreciated, I can't even begin to tell you how much I needed that help. I don't think I would've been able to do that by myself. Having said all of that, Pedro is genuinely just a good person. Do you know how you just know? I know. Just genuine and kind and helpful, he's the kind of person that really makes your day. He's a gem. Thank you so much for your help, everything went smoothly and I'm extremely grateful!

From the owner: Store your belongings at Extra Space Storage on 10640 Hempstead Rd in Houston, TX today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, multiple entrance/exit gates, non climate controlled units available, parking spaces, RV parking, wide drive isles, electricity available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.