Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

Big-Tex storage was the perfect option for storage in the Heights! Lisa was so helpful. She helped…read moreme pick out the right unit size and explained the options. It took me 10 min to rent the unit. The unit itself was very clean and easy to get to! Would definitely recommend. 10/10! And 12 out of 10 for Lisa!

Friendly, professional people always willing to help and answer questions…read more I like it because it's so close to everything. A well kept secure facility that I would rent again if ever the occasion came up again.

The jacked up the rent two months after moving in DO NOT USE THEM. This is an underhanded practice…read moreto quote a price to get you in and then raise the rent on the unit. BEWARE!

We have used this storage place 2 years in a row to store items over the summer between college…read moreyears. It's easily accessible. The first floor units are much easier to access & were more desirable, During our most recent move out, we ran into other renters who decided to spread out their items across the walkway while sorting through items. While this was inconvenient, not sure it's really management's fault. I would use again, if I was in need of a storage unit in Houston.

Edit 1/22/26: I have increased my 1-star to 3 stars BUT ONLY BECAUSE OF SONIA! Let me be clear,…read moreSonia is 10 stars if I could give it. She's extremely helpful and attentive, has helped me and my sister navigate consolidation of units based on size needs and is just always is willing to help no matter how frustrated I become from the parent company. She always smiles, is friendly with my son (he's 8) when he comes in with me, and waves everytime she sees us arrive. I maintain that price increases are random, happen as frequently as quarterly, and are huge jumps. This is my 6th year here. The "pests," has never happened again and the facility has been maintained.

I have been renting a storage unit here for 3 years. Today as my movers were moving some stuff out…read moreI had the worst experience I've had in a while with customer service. My movers had propped the door open and apparently the "manager" came and told them to keep it closed. So then I stood at the door to open and close it because it automatically locks. I literally had the door open for less than 30 seconds to allow the movers to get in and out and she comes out screaming "I told you to keep the door closed". I told her I didn't appreciate her attitude and asked for her supervisor. She said "I am my supervisor." It's a storage building. Do they expect stuff to magically come and go without opening the doors? :-D Had to call customer service to report her. Maybe I'll get a call back from the regional mgr but this lady picked the wrong bitch to mess with cause I'm not going to stop until she's out of a job. Avoid this location unless you want to deal with her. This is clearly a pattern with her (Hanna) if you read some of the other reviews on Google.

My name is Suzlynn Bruton, and I am the Founder and CEO of I Am Isaiah 61, a 501(c)(3) nonprofit…read moreorganization. I am personally taking the time to write this review because we believe reviews reflect community. They show the heart of who we are and highlight how others serve our communities in different but equally powerful ways. Mark Silva at MorningStar Storage at the Heights has been absolutely amazing. Mark went above and beyond to assist us, and his customer service is exceptional. He made me feel completely at ease and handled everything with professionalism, care, and excellence. Everyone we have encountered at this location, including Aquarius, has been incredibly kind, supportive, and welcoming. Our organization serves and feeds communities throughout Houston, supporting individuals and families impacted by homelessness, mental health challenges, addiction, and food insecurity, including hardworking individuals facing difficult seasons. MorningStar Storage has been a true blessing to our nonprofit, allowing us to safely store the items we distribute weekly so we can reach more, do more, and feed more. Having access to a clean, safe, and reliable storage space directly impacts the number of people we are able to serve, and Mark Silva has played a huge role in making that possible. The facility is super clean, extremely safe, and welcoming. If there is such a thing as a storage facility that feels like home, this is it. We are incredibly grateful to have our storage unit at MorningStar Storage at the Heights. Thank you, Mark Silva, for your kindness, professionalism, support, and sacrifice. We highly recommend MorningStar Storage at the Heights to anyone looking for exceptional service and a company that truly cares about the community.

Super kind staff, great space, and the communication effort was greatly appreciated! Shout out to…read moreMark!

Interesting and unfavorable circumstances put me in need of a storage unit. I'm pretty sure that…read morethis was obvious of me in our interaction. By the time we were done, I realized that it was a painless process. Melissa was great; positive personality, really understanding, and honest. She also had a spare token of appreciation that really put the cherry on top of being a great employee. I've been in [customer] service based jobs all of my working life, and, I genuinely had a 5-star worthy experience. P.S. Spotless facility. True.

5 stars for Quinten in the office. Very professional 5…read morestars for cleanliness 5 stars for location parking and accessibility One star taken away for insufficient lighting and an out of order bathroom and vagrants that some hand around..