I had my things in my first unit for about 6 months, and then I rented a second unit for my…read morefurniture for about 3 months. Some things I was not happy with were that the "climate control" was on the warm side. When I got my furniture out some of the off-white pieces had darkened and discolored, I assume from the heat and humidity. Also, some items with glue or adhesive were damaged. I don't know what temperature the building is supposed to be kept at, but it wasn't cool enough. When I rented my first unit there was a trash can in the lobby area where the elevator is, but eventually that disappeared. The dumpster is also inaccessible to customers. There is a restroom by one of the elevators, but every time I tried to use it, it was locked. If vagrants getting in the building and using the restroom is a problem, then why not require the doors to be opened by codes all the time, not just at night, or put a key code on the restroom door? That way paying customers are not inconvenienced too. I was driving about an hour to get to the storage business, so a restroom would have been very helpful after a long drive. Many times when I came to put something in or get something out of storage during the week, the same car was parked right in front of the doors to the elevator. I never saw anyone getting in or out of the car while I was there, so I can only assume it was an employee's car. There is not a shortage of parking, so why park in a spot that is going to cause an inconvenience to customers? If I ever need to rent a storage unit again I'm not so sure that I will go with Big Tex again. They are pricey for what you get.

From the owner: Welcome to Big Tex Storage Musuem District on Montrose Blvd. Our newest Houston location offers a…read morevariety of storage unit sizes to fit your needs, whether you’re storing a few items or need a larger space to store the contents of your entire home. Our team is dedicated to providing exceptional customer service and ensuring that you have a hassle-free experience. We have a wide selection of security features to ensure your items are safe, such as 24-hour video surveillance, alarmed units, and secure access systems. Plus, our Museum District self storage facility is clean, well-lit, and climate-controlled for your convenience. Come visit us in person or online where you can rent a unit and pay your month-to-month rent.

I needed a storage unit for a short period of time. I was able to rent a unit at this location on a…read moremonth to month basis. Management was courteous and available to answer my questions. The floors are well lit and the security in the building is impressive. The location is easy to get to and there is ample parking. There are plenty of dollies available for you to unload and load your belongings. The building is climate controlled and kept at a comfortable temperature. There are maps on each floor to help you find your unit. I would highly recommend this location to anyone looking for a storage unit that is clean and in a building that is well-managed in the Museum District. .

This place is great! I recently relocated to Proguard from another storage provider nearby, and I…read morecouldn't be happier. The staff are especially helpful. One of the managers, Mitch, even offered to help bandage my arm (see photo) when I got a pretty nasty cut while moving some stuff into my unit. The cut was pretty bad. A lot of blood. I think a lot of folks would have let me handle on my own, but he insisted on helping and was very nice about it. Now every time I see him he asks how my arm is doing (all healed now w/ a nice scar as a reminder to be more careful!). Connie is very nice and helpful too! Don't hesitate if you're looking for storage in the museum district or near the med center. This is the place!! I should probably mention that the cut on my arm was my own fault and had nothing to do with Proguard or it's facility. I cut myself on a metal shelf that I was moving into my unit.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

The jacked up the rent two months after moving in DO NOT USE THEM. This is an underhanded practice…read moreto quote a price to get you in and then raise the rent on the unit. BEWARE!

We have used this storage place 2 years in a row to store items over the summer between college…read moreyears. It's easily accessible. The first floor units are much easier to access & were more desirable, During our most recent move out, we ran into other renters who decided to spread out their items across the walkway while sorting through items. While this was inconvenient, not sure it's really management's fault. I would use again, if I was in need of a storage unit in Houston.

Edit 1/22/26: I have increased my 1-star to 3 stars BUT ONLY BECAUSE OF SONIA! Let me be clear,…read moreSonia is 10 stars if I could give it. She's extremely helpful and attentive, has helped me and my sister navigate consolidation of units based on size needs and is just always is willing to help no matter how frustrated I become from the parent company. She always smiles, is friendly with my son (he's 8) when he comes in with me, and waves everytime she sees us arrive. I maintain that price increases are random, happen as frequently as quarterly, and are huge jumps. This is my 6th year here. The "pests," has never happened again and the facility has been maintained.

I have been renting a storage unit here for 3 years. Today as my movers were moving some stuff out…read moreI had the worst experience I've had in a while with customer service. My movers had propped the door open and apparently the "manager" came and told them to keep it closed. So then I stood at the door to open and close it because it automatically locks. I literally had the door open for less than 30 seconds to allow the movers to get in and out and she comes out screaming "I told you to keep the door closed". I told her I didn't appreciate her attitude and asked for her supervisor. She said "I am my supervisor." It's a storage building. Do they expect stuff to magically come and go without opening the doors? :-D Had to call customer service to report her. Maybe I'll get a call back from the regional mgr but this lady picked the wrong bitch to mess with cause I'm not going to stop until she's out of a job. Avoid this location unless you want to deal with her. This is clearly a pattern with her (Hanna) if you read some of the other reviews on Google.

My name is Suzlynn Bruton, and I am the Founder and CEO of I Am Isaiah 61, a 501(c)(3) nonprofit…read moreorganization. I am personally taking the time to write this review because we believe reviews reflect community. They show the heart of who we are and highlight how others serve our communities in different but equally powerful ways. Mark Silva at MorningStar Storage at the Heights has been absolutely amazing. Mark went above and beyond to assist us, and his customer service is exceptional. He made me feel completely at ease and handled everything with professionalism, care, and excellence. Everyone we have encountered at this location, including Aquarius, has been incredibly kind, supportive, and welcoming. Our organization serves and feeds communities throughout Houston, supporting individuals and families impacted by homelessness, mental health challenges, addiction, and food insecurity, including hardworking individuals facing difficult seasons. MorningStar Storage has been a true blessing to our nonprofit, allowing us to safely store the items we distribute weekly so we can reach more, do more, and feed more. Having access to a clean, safe, and reliable storage space directly impacts the number of people we are able to serve, and Mark Silva has played a huge role in making that possible. The facility is super clean, extremely safe, and welcoming. If there is such a thing as a storage facility that feels like home, this is it. We are incredibly grateful to have our storage unit at MorningStar Storage at the Heights. Thank you, Mark Silva, for your kindness, professionalism, support, and sacrifice. We highly recommend MorningStar Storage at the Heights to anyone looking for exceptional service and a company that truly cares about the community.

Super kind staff, great space, and the communication effort was greatly appreciated! Shout out to…read moreMark!

5 stars for Quinten in the office. Very professional 5…read morestars for cleanliness 5 stars for location parking and accessibility One star taken away for insufficient lighting and an out of order bathroom and vagrants that some hand around..

Quentin, very professionalism and also has a beautiful personality. Quentin is also very…read moreknowledgeable on what Extra Space provides and services.

Big Tex Storage is the best storage facility I have ever experienced! It is very clean, well…read moremaintained, well managed, safe, and reasonable rates. I highly recommend Big Tex Storage to anyone looking for an excellent storage facility. Keilah Cantu, the Manager, is wonderful to work with!

We had a large unit here for 5 years and highly recommend. The space was clean, well lit, plenty of…read moredollies available, and the elevators always were working, a must as we were on the 6th floor. Keilah Cantù in the office was super nice to work with whenever we had a question. Secure entry and exit, always felt safe going in and out.