Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.

Big Tex Storage is a great storage partner and provided me with peace of mind. Nicole and Ray are…read moreprofessional, kind and on site ready to help. Convenient and hassle free. I think great pricing. I feel safe and the facility is clean. No other storage partner in Houston for me.

Excellent service, facility, and location. Convenient access hours during weekends and holidays.read more

Extra Space bought the Bellaire/Bissonnet property a few years ago and it's gone downhill ever…read moresince. "Climate control" is a joke -- the A/C does not work more than it does and the response is always maintenance needs a part. I stopped by on July 4. A/C was working on only 2 of 4 floors. The motion sensor door next to the elevator was stuck open letting 95 degree outside air in on top of the A/C not working. That door has been broken for over a week. Lots of available units to rent -- tenants must be leaving. And of course no one answers the phone at the number provided by the automatic reply. And there is no after hours contact info to let anyone know about the problem with the open door. The sign on the door helpfully points out it's not working (although wide open) and asks people to go to the other side of the building.

Here we go again! This location was purchased by Extra Space at about the same time I leased a…read morestorage room. I was Larry of the property due to the lack of cleanliness. However, I rented it online through a promotional period for six months at a locked in rate. So I was stuck. Today I came to drop off some items and pick up some items. The place is filthier than ever. They never cleaned the inside, the floors are thick with dirt and dust and debris. One elevator was down with signage advising to use the elevator at the opposite end. When I left my storage space to go back to the elevator with items to take down the elevator, the only one working, was no longer working. I've extended my lease for three months prepaid period. Unless there is considerable improvement. I will be relocating to another storage facility. I noticed that the reviews are all very bad. CLEANING is the easiest thing and the cheapest thing to do. As a commercial real estate professional, and someone who has managed, least, sold, this property is in very poor condition Additionally, the air-conditioning is never working. If it's working, they have it set so high that it's not cooling. This has been the condition from day one. I did notice that the office is closed for renovation. Certainly that is needed as well. However, the office area and showroom filthy as well, windows, filthy, floors, filthy, etc. Once again, I saw someone coming in going to a storage space as if they live here. The staff in the office when it was opened was always polite. Either they don't have the resources to manage this property properly, or they're not hiring the right staff to get the job done.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

Service is excellent... Facility is very clean... Exactly what we wanted it to be! Cyrus is…read moreexcellent too. Very helpful!

Wendy and Cyrus both have been a pleasure to work with. This facility is top notch, and the…read morecovered loading area in the front is critical when faced with inclement weather. Very pleased with the security features at the property and would HIGHLY recommend anyone in the region requiring climate controlled storage to visit the property and meet the staff. You won't be sorry.

I am writing this review as a long term customer who pays on time. Today...Saturday December 23 I…read morereceived this email.Threatening me. Giving me 24 hours on Saturday to get my certificate. And if I do not do it in 48..I'm locked out. In the mean time, they are closing until Tuesday. Read this and consider doing business elsewhere. Dear iStorage Tenant, I hope this message finds you well. We would like to inform you that the insurance policy on file for your storage unit at 4456 North Brasewood Blvd is currently expired. To ensure continuous coverage, we kindly request you to provide us with a new PDF copy of the declarations page for your insurance within the next 24 hours. If we do not receive this documentation, an automatic insurance application will take place, resulting in an additional $12 premium charge. The coverage limit will be set at $2,000. Furthermore, please be aware that if the updated insurance information is not received within 48 hours, access to your unit and the storage facility gate will be restricted until the necessary documentation is provided. You can submit the required insurance documentation by sending the PDF to 8114@nsabrands.com. Alternatively, you may bring a hard copy to our office. Please note that only PDF submissions can be processed to ensure accurate record-keeping. You might notice they cannot even spell the street they are located on. It's a nice facility, but this is unacceptable. I hope I can discourage others because of this behavior. Saturday at noon..closed until Tuesday..threats! No pictures to attach...just the letter they sent.

Very nice very clean…read more Used our space for overflow after my folks passed and then grown kids needed over flow space. Six and half years and we have finally been able to assimilate our overflow back into the empty nest space. Convenient Courteous Accessible We were on third floor; couldn't been easier to access. Easy to close down. Highly recommend; might have stayed longer but the steady $ increases (from $207 to $270 / month) kept the pressure on to close it out.

I've been renting usuals from this location a lot due to needing to furnish 2 homes. The owner of…read morethis location is amazing and has the newest van and uhuals . The van literally has all the bells and whistles. I love driving it lol If I ever need a uhual, I always call him first bc he provides the best services and provides the best equipment in town!!

They make it easy to rent a space. Many affordable choices. Everyone that works there is kind. Very…read morehappy to be storing with them.

We had a great experience with Keillah and Big Tex on Wesleyan. The service was excellent and the…read morestorage area is clean and neat. Highly recommend this store.

Moving is always tough. Fortunately I'm so grateful I found Big Tex. It's clean well lit and Keilah…read morewas super helpful in my smooth moving in and out process. She communicated everything throughly from start to finish. Not to mention the incredible specials on units. If I'm ever in Texas again I will always use Big Tex in River Oaks.

Great location! Great internet and manager deals. Security all over the place…read more Thank you!

great service Jack and ivy clean environment great personality and quick and easy serviceread more