All the negative reviews are true. I tried to give them a chance and had the exact same run around…read moreas others whose vehicles were given away. The best part is they said they had no vehicles at the same time I had an email with a rental agreement saying the agreement had been adjusted to someone I did not even know and I would be responsible for payment. Annette, the only person at the Westin Hertz location, said she could not do anything more because she was closing and wasn't sure what happened. She even had the wrong credit card for me. She sent me to a nearby location to someone named Natasha who was the manager of that location. She was supposed to be able to fix it all. Another employee who answered the phone at the other Galleria West Loop location said Natasha wasn't in but was helpful enough to call her. I overheard her tell Natasha that I was the customer for whom Annette had messed up the paperwork. I was then told to hold after they realized I could hear them. Annette was by herself, something I have almost never seen at car rental agencies. I have no idea if anyone was properly trained, but I was treated poorly at both locations. No apologies that they did not honor my contract. Its not clear they will not charge me for the stranger to whom they gave my rental. Stay away!!!

Worst car rental experience EVER! Employee and the manager/owner are the absolute worst here…read more They don't hand you the car with a full tank of gas but expect you to turn it in with a full tank of gas. They don't answer their phones. Customer service here is horrible. Do not rent your car from here you'll end up paying way more with all their hidden fees!!!

I've been meaning to write about this location. I arrived here on August 3rd after having my…read morereservation booked more than a few months in advance through Costco and the guy working at this location was very rude and not welcoming at all. It was a bit busy so I'll give him that however, he handed me the keys to check out a minivan that I hadn't reserved so that I may see if I liked it. Needless to say, it looked as though a tornado went through the vehicle. Filthy, was an understatement of what it looked like. Luckily for me, I had also made reservations at another Enterprise in Bay Area just in case and that one actually worked perfectly with the large SUV I had reserved and the staff there was very professional. I had read other reviews posted prior too but still tried to give them the benefit of the doubt just in case they had improved. Renters beware!!

Jacob was amazing! Excellent service, very professional and courteous. If you need to be taken care…read moreof, he is the guy for you! Thank you Jacob!

Brian and Olivia at this location are fantastic!…read more I was unfortunate enough to have the need for 30+ days of rental TWICE within a few months thanks to car accidents, but I was lucky enough to handle my GEICO rentals through this location. I made the mistake of using some of my Hertz points for a car the following week, and the rental experience was a nightmare in comparison. I've rented hundreds of cars for business travel all over the US, and the team at this Enterprise location tops the list. If you need a rental, I can't recommend Brian, Olivia and the rest of their team enough.

tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.

Made a reservation for a rental and less than 24 hours before I was to pickup the vehicle, they…read morecalled and cancelled. Unfortunately, it was too late to change my plans, so I had to scramble to get another vehicle. Employees were impossible to deal with and so very rude. Still haven't received an official cancelation after asking for it. Contacted Corporate and we will see what they do tomorrow, the day of the canceled reservation. Awful employees, had to listen to a five minute dissertation on how bad their system is and how bad their business is before I was ALLOWED to ask if I was getting a truck. BTW, the excuses given were ludicrous. I was told that my reservation was made for a location that never has trucks. Employee then called back later trying to again hook us into a reservation instead of canceling. She tried to take back all of the hateful things she said to me the first time. Wasn't having it. Want nothing to do with them. Would never use them again. Something wasn't right with the entire situation.

NEVER will rent from these guys EVER again!! Started the…read morerental with a low tire. Simple.. Just needed to air up. Wasn't too bad, but low enough. Drove to Los Cruses from Houston with NO problems. Next day, tire was down less than 20 PSI. Obviously a problem. Called Budget. they had me return car to El Paso. I was CHARGED for the return and later, the tire..

Literally lied and stole money from me…read more I received a car on 2-9-2020. The inside of the car was obviously not well-cleaned as I found a Starbucks cup and a cup from a greek restaurant under the driver seat. Prior to returning the car, I cleaned the prior driver's trash and even lint rolled the seats. The car was returned in cleaner condition that it was rented to me. The vehicle was inspected by an employee at the time of drop off. I was issued a receipt for the rental that addressed no concerns regarding the car. I was not asked to sign for any additional charges (there is a place on the receipt to do so). 3 days later an additional $172 cleaning fee was added---on a car that I cleaned for them prior to dropping off.

Was given a defective car with a tire issue. Then went to return it, I didn't fill it up but that…read moreshouldn't matter. There was maybe 1/8 of a tank used. They messed up and they charged me for it. Then I'm given a new rental, and I get it and the back window had been open and it was raining! I needed to go, so I left. But the car had mold spots all over the interior ceiling. The customer service could have been better. They should have waived the fuel charge given they gave me a defective tire. Also they need to repave their parking lot. The lot is full of potholes, and when it rains it becomes a lake and you can't see the potholes!

I was sent here after a nearby Hertz location gave my car away. I had the exact same run around as…read moreothers whose vehicles were given away. I was told to come to this location to have Natasha fix a rental agreement sent to me that had been 'adjusted' for someone else to whom my vehicle had been given. I have no idea who the person was and did not want to be held responsible for their use of a vehicle. When we drove up to this location, we noticed there were only a handful of vehicles on site at their opening time of noon. Very odd. I called first to see if I could find Natasha to help. Another employee who answered the phone at this location said Natasha wasn't in but was helpful enough to call her. I overheard her tell Natasha that I was the customer for whom Annette at the Westin location had messed up the paperwork. I was then told to hold after they realized I could hear them. I was left on hold for ages. Natasha called me a while later and proceeded to make up some condescending story about why my vehicle had been given away. At one point, when I stopped her to ask her how she was going to make sure I was not held responsible for the person for whom my rental agreement had been adjusted, she said she would give me the last four digits of his credit card number. I stopped her because I did not feel comfortable, and she refused to simply do her job of fixing the agreement. When I asked her why she would give me the last four digits of a stranger's credit card, Natasha got angry and hung up on me. We then went to a nearby car rental agency and had a vehicle in fewer than 15 minutes. Hertz will not have our business, and I feel for their employees as they clearly are not given a chance to succeed by being properly trained and supported. No apologies that they did not honor my contract. It is still not clear they will not charge me for the stranger to whom they gave my rental. Stay away from this place.

With W Exotic there's no need to putz around Houston in some slow moving rice burner from Hertz…read morewhen they can put you behind the wheel of a Ferrari, Lambo, Aston or most any other variety of exotic. Best off, as Houston traffic is a slow moving horrid nightmare of inept drivers who would be better off behind the wheel of a Prius, the staff here will give some helpful hints of where to go in order to give your rental a good run so you can enjoy what exotic has to offer.

This place is LEGIT! We rented a Rolls Royce Ghost for our wedding and everyone couldnt stop…read moretalking about that car. They called me the day before the wedding to tell me that they couldnt bring the one I wanted cause someone hit it. So they brought another Ghost that was just as baller and awesome as what I rented. Their are alot of Luxury car rental scammers out there so please be careful and go with Luxury Car Rentals. I promise, you will not be disappointed. The service and options they offer is 2nd to none.

The service was fantastic and the people were very friendly. Very professional and pleasant. Could…read morenot have been nicer Allyson is the best!

Extremely rude manager and completely un-useful. I had a reservation but since I couldn't add my…read moreson to it, I went to check other rentals. I ended up returning to Budget within the hour. The car that was reserved for me was still in the parking lot but she refused to give it to me claiming it was already reserved. I had a reservation for 3 weeks that she lost and didn't even care

The manager here is uninformed and frankly very arrogant. She would not give eye contact or give a…read morecandid smile and her energy was very non-cooperative, like she was tired and didn't want to come to work today. I also noticed she was on her phone on instagram the whole time we interacted. I was surprised to learn that this person even was a manger. This is the only Hertz that rents Tesla and I was hoping to get one because that's the car I drive in my home state. When I handed my Cc and ID the manager mentioned that they do not accept out of state DL. Come on now I've lived in Houston for 20 years and I know for a fact that they rent cars to people who are not from Texas. This is discrimination, when a person behind the counter lies and says they don't rent cars people who don't have Texas DL and I feel this person should be reprimanded or penalized for refusing service based on her lack of education.

Rented a replacement vehicle through insurance because my car was rear ended. When I dropped it…read moreback off (I was self pay with reimbursement) the agent was receiving an error, and deleted the insurance information before charging me. All I received by email was pictures of the vehicle. They never provided me a copy of the contract (I assumed it would be emailed). They also never returned my proof of insurance. Manager said they have no record of the contract and says it's on me to prove the rate with a contract she never provided me. Best case is they intentionally booked me into a higher rate than I actually placed a reservation for, without telling me the rate. In any case, I could have gotten a better deal myself at Enterprise without any corporate rate. At least they didn't call the cops on me and report the vehicle I returned was stolen, since that's a thing Hertz does (They paid $168 million for falsely reporting hundreds of customers who returned cars for car theft, resulting in arrests and jail time for entirely innocent people). If they can't even log in when cars are returned properly, don't trust them with anything. In addition, the car they rented me clearly had an exhaust system issue and idled incredibly rough and smelled vaguely of weed when I picked it up. Use the Enterprise on Bellaire Boulevard. They email you a copy of the contract, the cars are in better condition and they have a larger selection.

Unfortunately, I did not take any pictures of the place however I love that enterprise came to pick…read moreme up from the collision repair center. They were very quick in the pick up and very courteous. The lady drove me back to the enterprise location, and she rested assured that my car was on the way. The transaction was very smooth and she explained everything accordingly. Overall, very good experience compared to other places that I've been for rent renting a car.

They earned their low ratings. They never called me to let me know they received my rental booking…read morefrom Allstate. The guy was very unhelpful on the phone. Gave me no options for upgrades from a crap economy car. Seemed bothered that I actually asked about car types due to medical reasons. Poor work ethic. Told me it would take 1.5 hours for them to pick me up when I live less than two miles down the street. Thankfully I called Braeswood (Meyerland), who were so much more professional. They picked me up in 15 min and upgraded me without question. Never settle for lazy, crappy service with attitude. I see the business has responded to this comment. Too bad they are busy doing clean up instead of actually doing their jobs- helping customers.