I had a great experience here. The experience started with Samad! He was awesome and great. Unfortunately he wasn't the one who sold me the car but that is okay! Matthew was awesome. Very sweet and patient. He helped me get my 2023 Tesla Model 3. Assisted with a lot of the questions I had. Overall good experience! Highly recommend read more

Luis/Louis... I walked onto the salesfloor and the guy completing the intake got my name and number. He stated there were 3 ppl in front of me. Ok, no worries. I went outside to look at the Lexus, Toyota, and Hondas. Luis called me while I was outside. Asked if I wanted water and what area I was looking outside so he could join me. I had my own water and told him where I was. I was literally outside in the heat for at least 20 minutes. No one ever came outside. I walked inside then out to my car to the next dealership. Nobody said a word. Someone text me 10 minutes later asking if I was still at the bldg. Nope. Have a nice day. read more

I am so grateful to Mr. Ryan Mc Cants for helping me choose my next vehicle. He was patient, and trustworthy to say the least. It's people like him that make customers trust in an awesome business like Carmax. He works at the Richmond location and I would go back to that place whilst sourcing a good car to purchase. He an awesome individual and works hard to ensure the client is happy. Thank you!! Dilshad. read more

FRAUDULENT. Very, very disappointing. We purchased a car from this location & while driving it home (I live a good distance from this location) i glanced down at the odometer & saw it had 4,000+ miles more on it than what we purchased it with. I was in a position where I needed a car then & didn't have time to go back & sort through the paper work mess. They told us we could bring the car back or they could refund us $500.... $500 for a car having close to FIVE THOUSAND more miles on it than advertised. The salesmen was also very very pushy, & made the experience more uncomfortable. Just go to a different location, fort bend has gone down hill. I should have listened to the other bad reviews. read more

CarMax - Used Car Dealers Near Me - Richmond, Texas

First off there is no CarMax in Fort Bend in Houston Texas. That's two totally different areas/Cities. This CarMax is in Richmond, TX. If you're in Houston, get ready for a drive. However, the drive is worth it. I have always had great customer service at this location and my cars have been great. I've even returned a car after 4 days and there was no trying to convince me to keep it. I ended up getting another that suited me better and that was cheaper. No one who worked there tried to convince me to do otherwise. Instead they gave me pros and cons and allowed me to make my own decision. I love Carmax. They make buying a car so much less of a hassle. read more

1. When I first looked at the car it had a paint problem. That problem should've been fixed before a customer even looks at the car but no I have to schedule an appointment for it to be fixed 2. Before I even got home I was only in the car for 30 minutes every light on the dashboard came on (check engine, track off, etc.) the car even started jumping. Why is this happening to car that per Michael Fulgham passed inspection? I came to Carmax thinking that their used cars have no issues and has been throughly looked at. There is even a paper in it that says "put it to the test. It passed ours" so if this car passed the test Carmax needs a new method of testing. They stated that I could bring the car in to get it serviced but why would I trust Carmax to service the car properly if they couldn't even inspect it properly prior to me purchasing it??? I got a full refund as we actually paid full for the car. I'm highly disappointed!!!! It was a black 2016 Buick Encore Also the manager didn't even have the decency to come to us and apologize. read more

CarMax - I was almost home just leaving CarMax - Used Car Dealers Near Me - Richmond, Texas

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First of all, I don't know why this place only has three stars on maps because this Place has been by far the best car shopping experience I've ever had and I just recently purchased my second vehicle from this Carmax. If you want a truly effortless pleasant car buying experience this is definitely the place to go. This has been the only place where I do not get extreme anxiety just for even asking to look at a vehicle like I have at other dealerships. The environment is very laid-back and the Sales staff are incredibly nice, but not that fake kind of nice that dealerships are like these people genuinely want to help you find a good vehicle even if you're just trying to figure out what you actually want. And the location is really good for doing test driving because there's a mix of different areas where it's not just City driving but you can actually get on the highway without feeling overwhelmed to be able to see how the vehicles actually perform in real world driving instead of just puttering around a parking lot or traffic. This location is fairly to some of the other locations in Houston and surrounding but regardless of I would always go to this one because you can shipped from the other locations to this one in order to test drive them and you don't have to deal with the chaos of being in the city and because this place is smaller, they have more time to actually help you. The only real critique I them is that they may want to have their sales staff that are younger general research on some of the more popular car models so that way they can have a better general idea of the different features that most cars that people want would have in order to better demonstrate them to people who don't really know what they're doing, but needless to say if you're buying a vehicle, you should do your research on what you actually want before you go to a dealership but either way this place has been absolutely phenomenal and I will definitely be coming back if and when I need another vehicle in the future. read more

No haggling, and fair prices. They can get busy, but can make an appointment online for faster service. Search the website for the cars there or nationwide read more

Got financing approval, picked out a truck, made an appointment. Got there early and then got told someone else had reserved the truck and our hold had been canceled. Car salesman said it was the call center in Kansas's fault. Way to take ownership of issue. We walked. read more

My wife and I have had nothing but horrible customer service from the Fort Bend location. Day one went seemingly ok but when we can back the following Monday to complete our purchase the sales rep who was originally handling our deal, aside from not returning any of my calls over the weekend, didn't show up to work! Nor did he make arrangements to pass us off to another sales rep! so we had to start the whole process from scratch. I had to bring the vehicle back days later because of some electrical issues. Was told I'd be contacted with a date to bring the vehicle in for repairs and spent the next 2 weeks waiting. My wife and I made a several attempts each to contact the service department and no one answered the phone or returned our calls. When we finally did get someone on the phone we made arrangements to drop the car off on Saturday and pick up a loaner. I've now been sitting here for 45 minutes waiting because no paperwork was submitted and there's no loaner ready for m me! This place sucks! read more

I called for an appointment to look at a car I was already pre-approved of, once i came they said that the appointment was made for the wrong location.. that wasn't that big of a deal. after sitting me down to talk about the car, i was asked if i wanted to look at the car i said of course. this is when i was informed they made a "mistake" and they forgot to put the car on hold, the car was being transferred to another location as soon as i got there even though i had an appointment. employees where nice but that's about all i can say about CarMax on the positive side. wont be shopping with you guys read more

I am a first time CarMax buyer, and I am so pleased with the service at the Richmond, TX location! Scott S. , the sales manager, made sure I had a positive experience. Thank you, Scott! You have made a customer for life! Andre W., service representative, made sure I was kept in the loop on the state of the repair, and Christian C. did a fantastic job overseeing the work. Thank you to the team at CarMax (location 6081) for going the extra mile to make my car buying experience one I can brag about. read more

Whoever Heather is at the service center.... she needs to go. I had a part of my car (only 3 weeks old) dragging when I was driving and was going to make me wait 2 weeks for an appointment. Then, when I got a little bit of an attitude explaining how serious the situation was... all of a sudden she could get me in within 2 days. One week later... my low tire pressure light kept coming on and nothing is wrong with my tires - just need the sensor fixed. She was going to make me wait 3 weeks for an appointment. I called Discount Tire... they said they can do it in the parking lot in 10 min. Talk to or fire Heather at this location. She needs to be educated on appointment scheduling. read more

I have gone in multiple times to this facility with a taillight problem that was there from the time I purchased my car. Having purchased the max-care option for this vehicle I expected the taillight to be replaced. But every time I have been in there i have waited and been denied service. Their way of getting around this is by saying that my seal was broken on my taillight and thus the part would not be covered. I see this as a way to justify not servicing a customer with a component that was faulty from the time it was installed on my car. I have felt as if I do not matter and CarMax only sees me as a dollar sign after each visit. I would not recommend this place to anyone. The people who work there are good, but they are only robots who take orders blindly. They do not not take the customer into account and feel like they can justify their actions since they followed proper procedure. I guess you know you have made it into a big time company when you can treat customers like trash. read more

They really need to work on greeting people when they first come in , and let them know they will be right with them.

Called to look into buying a car for my girlfriend who has a credit score of over 700 but a "thin file". She we have always paid off and don't get in depth. They took information and called saying congratulations all is good. For an 18% interest. Total rip off. Went to Toyota and got 3% finance same car read more

This review is for Roberta at the fort bend Houston TX CarMax! Her customer service is top notch! She was with me every step of the way from beginning to end! I had to have a vehicle shipped to this location and Then it had to go through its inspection and sure enough she tracked the car and never missed a beat! I even left my sons booster seat after a test drive and she kept it readily available for my pick up. Awesome employe!!! Thank you again ! read more

My daughter went to Appraise her 2016 Q3 to this location and they wanted to rip her off by paying $9k. The value of this car is 18k by another dealer . I was very disappointed. We never buy from carmax or trust them. read more

Be warned about their service department. They place minimal effort into fixing your vehicle if you have purchased the extended warranty. They will use the excuse "the warranty company will not cover that part\or work." Our vehicle has been in and out of the service department for the same problem - no resolution yet. DO NOT PURCHASE THE EXTENDED WARRANTY - IT IS NOT WORK IT! read more

Absolutely horrifying. Worst car buying experience imaginable. Bought a used 2011 Prius that supposedly only had one owner and was never in an accident. Brought it in within the 30 day warranty period and the technician found that the car had not been inspected properly-- it was obviously in an accident. The master cylinder, braking system, and engine were all malfunctioning. Further more, parts of the frame were bent and the engine had just been jammed in. Pieces of the underside of the car were also missing. It took at least a week to simply get details on what was wrong with the vehicle. The only thing I am thankful for from this experience is that it led me to buying a new 2018 Prius from San Marcos Toyota, where we had exceptional service. The salesman I worked with there said he had a customer recently go in because the CarMax in Austin had sold her a used vehicle that had recently been flooded and was completely flushed. Too bad she did not get it in within the 30 day warranty period-- she was screwed and had to salvage the car. Moral of the story: DO NOT take a chance on any CarMax location. They seem to be a pretty crooked auto company. read more

I went to purchase a vehicle. I was pre approved with my credit Union; after nearly six hours at the dealership, I drove away with my new truck only to have to return it the next day. I was not able to return due to the holidays; therefore, a third trip later I returned. The drive for me is one was one hour and fifteen minutes. The day of my return the dealership had not contacted my credit union or taken care any of the paperwork. Fast forward, I mistakenly left one of the keys to the prior purpose at home. The VERY RUDE manager Scott refused to allow me to purchase the new vehicle until I returned the second key. I explained that I was going to Fedex the key with a tracking number. He said he didn't trust me. Although you have all my information in the system.. this dealership is slow and I would recommend doing business with a different location! read more

BOUGHT A 2013 KIA 6 MONTHS AGO.. Great car and the price was great also. Their return policy and 30 day warranty can not be beat!!!

Maria, Carmax Employee, was so friendly, efficient, and helpful with my purchase of a car this afternoon! From getting me approved financing over the phone in less than 20 minutes, to taking pictures of me beside my new car, Maria made car shopping fun and painless. Thanks, Carmax! read more

CarMax - Thanks to Carmax Sales Consultant, MariaVillalobos, my car-shopping experience was fun and painless. Thanks, Maria! - Used Car Dealers Near Me - Richmond, Texas

Lola was awesome from start to finish! She stayed late with me and my husband to make sure everything was perfect! She was very patient with all of our questions. She was not pushy. She gave us guidance on our purchase. I will be sending people her way! read more

We have bad credit but wife wanted her first car in her name only and has long time on her job and CarMax helped us with a painless! And very positive experience. I was surprised very pleasantly and she got the car she wanted that we saw on the website and even though the interest is a little higher, we got a great lender and she is building Her credit! Hey read more

If it was possible to give more than 5 stars, I absolutely would! I am so impressed with our car buying experience at CarMax- Fort Bend. My husband and I could not stop talking about how fun, easy and stress free our experience was! Our sales associate, Nick, went above and beyond to make sure that we were taken care of. He was extremely nice, professional and patient. Two other employees I would like to recognize are Scott and Gary. These two men were so helpful throughout the paperwork process and just a joy to be around. We were the last people to leave the building and not a single employee seemed bothered or upset that they were staying late. Everyone congratulated us on our purchase and truly made us feel special! We will absolutely be purchasing from CarMax in the future. This is truly how car buying should be- fun, not stressful and easy! read more

My experience at Carmax was top tier and could never be duplicated. Thanks to my car salesman Gary it didn't feel like a hassle it felt more like a genuine help. He kept me in good spirits and helped me every turn of the way. I'm so glad to have had a easy car experience and would easily recommend him to anyone looking for a car. read more

Buying a used car was so easy. This was my second purchase from Car Max. There was absolutely no pressure and pricing was reasonable. Everyone from the sales agent to the financing department were professional and courteous. I got an estimate on a trade-in, but decided to keep my other car. I purchased an extended warranty as well. Drove almost an hour to this location because they had the make and model that I wanted. read more

I dropped off my car Tuesday last week for a cosmetic issue. I had whenever I purchased the vehicle something that should of been already addressed. I dropped off my car last Tuesday late afternoon ! I understand I won't consider that true working business day but There has been 4 business days and nothing still don't have my car this has turned into a nightmare I just want my car back I don't understand why it's taking so long the process does not take long I know this because I work in dealership in the service department and deal with body shop issues all the time it's been Wednesday Thursday Friday Saturday and if you wanna count Sunday too now with out my vehicle I was first told my car would be ready Thursday or Friday of last week then another call telling me Tuesday or Wednesday! Then once again another call till Thursday the latest! Now I got ANOTHER CALL till end of the week Friday or Saturday ??? I'm Just wondering if they are even working on my car Jesus Christ I should be compensated not using my car or something This has been a total NIGHTMARE! Please do not buy here ! They give you the run around ! And do not care about your time !! read more

I'm glad to see everyone having great experience with this dealer, as for me - nightmare ! I purchased a vehicle on May 4th and guess where it is , well, not in my driveway. My vehicle is still sitting in the shop 2 weeks later about to hit 3 weeks so yes, my new purchased vehicle that I haven't had the privilege in driving home, I don't have. And what's bad about it, I keep being told, your part is not in, it's still being worked on - but mind you not once have I been offered any kind of apology nor have I been contacted by my sales person, nothing. I've called and inquired about the 7 day return policy and was flat out told, that expired and I don't have that option no longer. You would think they would offer and push back monthly payment but nope. Just awful experience on my opinion. read more

Everyone at this location is friendly and helpful. Tina was very knowledgeable on the phone. My salesperson, Dirk, was awesome. Dirk is very kind, calm, and honest...three characteristics that are hard to find at most car dealerships. I was really nervous about the whole process, but Dirk really helped me out. Tvon is also friendly and fun once you are signing off on everything. It was actually a pleasant car-buying experience for me! If you are like me and are not into hassles, sales pitches, high energy people who exhaust you, then Dirk at Richmond Carmax is your guy. read more

CarMax - Used Car Dealers Near Me - Richmond, Texas

Can we say, "bait and switch?" Came to buy car for my daughter after looking at it earlier today. Magically, the car was "on hold" from earlier in the day, they just forgot to put the sign in the window. But they'd be happy to show me another car. Also, the manager pretty much ignored us. Oh well, their loss. read more

Be warned to take pictures of your vehicle before a car appraisal. All I know is my car was not damaged before I handed over the keys and when we left there was a big dent in the car. CarMax managers did nothing to help other than deflect questions. read more

I love this CarMax location! It was a great experience. Maria and Steve helped me and I'm very happy with my SUV crossover.

Great buying experience. Would certainly use again. Brian Henderson was our sales guy and he was helpful, followed through, problem solved - basically went far beyond what I expected. read more

CARMAX sucks sold me a lemon, after 5 and a half years, with insurance I must have paid around 34,000 dollars for '05 Tahoe, that's a lot of money for a lemon, 35,000 and they couldn't fix my car, they wanted me to pay over 3,000 out of pocket, go figure, don't by from carmax read more

Overall bad experience. Tried to sell a truck in prefect running condition worth $16,000-19,000 and was lied to about a blown gasket. Thy gave us a KBB value of $10,000They even showed a picture of a random vehicles engine trying to convince us something was wrong. It would've been much more professional if they had just told us they weren't interested. read more

ONE BIG CON of a car dealerships. They say they give seven days to decide on car. My daughter purchased her first vehicle and it has been.nothing but heartbreak and a life lesson lerarned not to deal with these guys. They do not take women seriously when requesting repairs nothing is urgent and they buy a lot time for laziness. Car needed minor repairs they had to take to Tiver Oaks Jeepnto fix correctly...and then they refused to repair cracked windshield with OEM and everyone knows the OEM on Jeeps come with soecialnlimited decals you cannot get unless you buy the OEM they refused but all the while while intheirbpossesion said they would...until I came and picked up the vehicle..mu daughter bought the car because it had the original windshield..now she feels dupe because for the price should could have gotten a new jeep and without the hassle orlf them having her car for 3 WEEKS for minor repairs...thwy gave us the round and half hearted. AVOID DOING BUSIINESS read more

Every time I come to get my car serviced for an oil change, I always receive great service. The staff is friendly, prompt, and professional.

I initially went to the SW freeway location and was not that impessed with the service but drove off in my new vehicle. But next morning took truck to Richmond location to exchange and great decision. Chris my sales person was great from start to finish. Never exchanged a vehicle but even with that it was a seamless quick process. Left happy, satisfied, upgraded model same price. Go see Chris. read more