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    Enterprise Rent-A-Car

    2.7 (30 reviews)
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    Updated 2 weeks ago

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    8 months ago

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    11 months ago

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    1 year ago

    Reserved a car, and had a confirmation. I show up and they say there are no cars. This has happened twice. Terrible.

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    2 years ago

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    13 years ago

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    5 years ago

    Breonna did an OUTSTANDING job!! Truly cares about her customers and making sure they are satisfied !! She helped me out so much!!

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    4 years ago

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    8 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    15 years ago

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    12 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    8 years ago

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    10 years ago

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    14 years ago

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    10 years ago

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    10 years ago

    Jasmine , was excellent. Each time I go I feel so appreciated. Got a ride to my drop off.

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Had a phenomenal experience with the location at 5410 Bellaire Blvd in Bellaire, TX.

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(35 reviews)
    2.0 miMeyerland

    I want to sincerely thank HUNTER at Enterprise for going above and beyond to help my family during…read moreone of the most important moments of my life. We needed a minivan or large SUV so my whole family could travel to Waco, Texas, for my doctoral graduation. From the beginning, Hunter understood how important this event was to us and made sure our reservation was properly set up. Unfortunately, on the morning we were supposed to pick up the vehicle, the reserved car was no longer available. Instead of simply delivering the bad news and moving on, Hunter called me personally at 7:30 AM to explain the situation. What impressed me most was that he immediately started working on solutions. He spent time contacting several Enterprise locations to search for the right vehicle for my family. After making multiple calls, Hunter finally found the perfect SUV at another location and made sure the employees there understood our situation and were ready to assist us. Because of his dedication, professionalism, and genuine care, my family was still able to make the trip comfortably and enjoy my graduation celebration without stress. Customer service like this is rare today. HUNTER turned what could have been a disaster into a smooth and memorable experience for my family. I truly appreciate his effort, communication, and willingness to go the extra mile. Without his help, I honestly do not think our graduation trip would have gone nearly as well as it did. Thank you again, Hunter!

    So when I dropped my car off to the repair shop, enterprise brought me my rental car, unfortunately…read moreit smelled like a barn in it, like someone stepped in something. So we had to follow the guy back to the enterprise and wait for another car. When we received the 2nd car we inspected it and it had a cracked tire which could easily cause a blow out on the freeway, I was a lil disappointed that they didn't see and fix this before offering it to another person. Waited a bit more and finally they got me in a car that was ok. It's convenient that enterprise drops off your car, and the service was ok, it's just the other problems I listed above that I had a problem with which disappointed me. See the attached pic of the tire with the cracks. UPDATE I added a star because my bf had lost his cell phone and it was dead. I kept calling it until one day it actually range instead of going straight to voicemail, it was enterprise!! They had charged the phone and answered many calls hoping that the owner of the phone would call!!! Now that's good customer service!

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.4(55 reviews)
    3.8 miWest University, Braeswood Place

    Absolutely I recommend Enterprise at this location. For one reason Daniel…read more I've rented many cars with Enterprise over the years, and they are very professional company. But Daniel Guillie What is the best representative I've ever worked with. He was more than professional he was super accommodating and actually cared about what I needed. He went above and beyond I could ever imagine, he met every need I could ever have ever thought of. I would highly recommend this man. The car he rented me was fabulous everything I wanted. If Daniel is not in management soon then Enterprise needs to be reevaluated. I saw him work with other clients and he was just as amazing with them.

    DO NOT RENT FROM GREENBRIAR- Med Center LOCATION UNLESS YOU WANT OUTRAGEOUS CHARGES AFTER THE FACT!…read more I am not one to post negative reviews on any of my accounts but this has to be said to protect others. I had a wonderful experience at this location (or so I thought) while my car was being serviced for maintenance wear and tear. An Enterprise Associate picked me up from mechanic and brought me to Enterprise (in car I would be renting). The wait time wasn't that long, about 7 min). Once it was my turn, we went out to inspect the silver Altima and she marked down the dents, scratches, parts of vehicle that were separated and assured me it's already marked down on their end and then marked down in front of me and I pointed out others because I don't want to be liable for any damages from someone else. Day of returning car, wait time was a little longer but it was okay because Associate at desk was kind and polite. She did the return car check and she said everything was fine, of course with the car. Gas was even filled (even though it was only supposed to be have been above the half point, but I returned the car earlier than expected thanks to Amazing mechanics at Eric's Car Care in Rice Village. Because of the full tank of gas and Associate being kind, she even credited me $15, making entire credit of $33.55, not a negative balance but a positive one. There were no issues then and definitely shouldn't be any issues now. I was refunded the remaining balance and waited about 20 min for someone to come and take me back to Eric's. When Pedro arrived, I offered to stay and wait longer so he can have his lunch that he had but he said it was alright. We headed back to mechanic (in the rental I just returned) for Pedro to drop me off and that was that.... thats what I thought until today when I got an email stating I OWE them $1,285.50 for alleged damages If I had incurred any damages, I would have already informed Enterprise. I have been using Enterprise for over 20 years. What I won't accept is being held liable for damages before car was issued to me or after Ive already released vehicle and others have driven it. Car was returned a week ago & was fine and now they are claiming damages that were not done by me, damages that were there before me, damages that could be caused by their own Associates since they use the same rental I used to both pick up and drop me. Do not let them do this. Do not allow Enterprise, Greenbriar or any rental agency to use the same vehicle to drop you off. They will smile at your front but will hit you with outrageous charges and lies after the fact. This is the most dishonorable and despicable thing I've come across from a business.. Please, if you must rent, use AVIS that is close by on Kirby (5 min) this location or use another Enterprise, unless you want to get hit by charges that you didn't incur but they will claim you did, which now, I will have to fight against. And to think I was going to use this location for future rentals but I will continue using another Enterprise location I tend to use in SW Houston for trips. I even left them a glowing review after receiving the message with a link to rate them 24 hrs after returning the vehicle (please remove that review wherever it is posted since it clearly a lie now). I've driven rentals out of city and nothing, now to have this car for 4 days, locally, they are trying to put previous damages and/or damages that happened outside of my care on me. I only used this location out of convenience and look how that turned out. Go where you know , do not use them because of convenience. Convenience will cost you. They couldn't get their money from previous renter who actually incurred the damages on the vehicle or one of their own Associates caused the previous and/or new alleged damages before and/or after I came into picture, now they are trying this disgusting stunt. Do not use Enterprise on Greenbriar, unless you want to be charged or deal with the headache and hassle that I am currently undergoing. Happy Mother's Day to me. Blessings.

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    Budget/AVIS - Very rude African.  Worse rental experience ever.  Avoid this location at all costs.

    Budget/AVIS

    1.6(36 reviews)
    3.4 miWest University, Braeswood Place

    Zero stars. I booked my truck. Provided payment info, I got confirmation emails. Then when I showed…read moreup on the day, they tell me that my reservation is cancelled. They should have seen I was moving to another town with this truck. They swear they called me, no calls, no emails. I ask them can they find another branch that had a truck, he tells me there' are no trucks in Houston for rental. None. Not only would I recommend avoiding them, someone needs to shut down this ghetto cover up business. Cause clearly they are no t there to rent trucks. Seriously they need to be investigated.

    There was only one guy working here during my visit but he was so nice! He acknowledged people…read morecoming in and waiting. He would tell you who is first and what you're waiting for. (I have very low expectations for people working at car rentals though....) I rented a car at this location. It's like a small trailer in a small lot with several cars. If you're looking for upgrades, chances here are slim. The car I got was what I had reserved, but I didn't feel safe driving it away. The guy said I could wait for him to help other customers, or I go to another location and switch out the car. I went to two more locations before another car was available. Took me like 1.5 hours. I guess Budget holds a $200 deposit so you need a credit card and ID.

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    Budget/AVIS - Horrible customer service and owner

    Horrible customer service and owner

    Budget/AVIS - Slow as hell.

    Slow as hell.

    Budget/AVIS - Incoming call of Car Rental Cancellation

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    Incoming call of Car Rental Cancellation

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.0(4 reviews)
    3.8 miSouth Main

    I've visited other Enterprise locations before but this is my first time that I'm writing a review…read moreand it's solely based on the excellent service from David C. We needed a truck for a week and had one reserved with another Enterprise. Last minute we were told we won't get the truck because someone is turning it in late and we would have to get another car. The problem was, we needed a truck, and we needed it by 9 am the next day. Being so close to closing time I tried a few other Enterprise locations but had no luck. I was rushed off the phone, not guaranteed anything, and just told reserve it and show up. Maybe we will have something. Then I found this location, not only was David able to guarantee me a truck by the next day at 9:00 am but not once did he rush me off the phone. He made sure I had everything I needed to feel good about my reservation. Arriving at this office the next day was a bit hard to find, there needs to be some signs or something but David was there and did everything he could to make sure we were set and ready to go. Even with something being wrong with the locks on the original truck we were supposed to get David was able to get one to this location right away. Let me add, during this time he was working with an extremely difficult customer. I'm not sure what she was struggling with but she was difficult. He was kind, helpful, and answered her every question over and over again, still helping others walking in, dropping off and picking up. Dropping off the truck was easy, and quick. I had to write this because I'd come to this specific location again just due to knowing I'd be taken care of by David. Not a lot of people care or take pride in their job and you can tell he does. Enterprise is lucky to have that kind of employee. Also the truck he got for us was amazing!

    Do not try to rent a car from here. This was one of three stops with enterprise we made, having…read morereserved a car at 2 other locations before and after, only to find out they had no cars. This location did not call us to tell us the car was not available until the end of the day, leaving us little time to find another location. However, another location did not help, as zero enterprises we visited in Houston (3) honored the reservations we made. Just know, reserving a car in their online system apparently does not reflect the actual rental location and they will not let you know in a timely manner. A reservation and a phone call ensuring the car is there does not mean it will be. Rent somewhere else.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(7 reviews)
    2.1 miSharpstown

    Regarding vehicle accident vehicle rental through car insurance…read more 1. Was told by manager that the other person who's at fault car insurance company would cover for the rental AND insurance of vehicle and to use enterprises insurance temporarily until USAA (the person who's at fault insurance) is switched over. Come to find out, USAA ONLY covers for rental and not rental insurance of vehicle resulting in me having to pay out of pocket for enterprises insurance during the rental period. Was also told that compensation would be provided to lessen the cost and that he would reach out to me but never did. Tried following up but nothing was compensated. 2. Was told at beginning of renting vehicle that I would get a call at least a week before on when to return vehicle to avoid deadline and fees. Received a call 4days after deadline saying rental is due and to reach out to other persons insurance to compensate for the extra days pass the deadline. High don't recommend. They will do whatever to rob your money

    Highly do not recommend. My credit card was charged multiple times for one rental on top of that i…read morewasn't supposed to be getting charged from the beginning seeing as though I am the claimant of an accident. ( outside of the $50 ) On top of that no one in the office communicates effectively and usually doesn't respond via text until after business hours or right at 5 when they close. This is the literally the worst experience I've ever had. There only response for everything they tell me is " the charge will fall off". If I could give no stars bro I would.

    Enterprise Rent-A-Car - carrental - Updated May 2026

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