Super nice people. Great experience. Montez is professional and went above and beyond.read more

Hunter is amazing. Super helpful and patient. He answered all my questions and seems very…read moreknowledgeable about the rental process.

Absolutely I recommend Enterprise at this location. For one reason Daniel…read more I've rented many cars with Enterprise over the years, and they are very professional company. But Daniel Guillie What is the best representative I've ever worked with. He was more than professional he was super accommodating and actually cared about what I needed. He went above and beyond I could ever imagine, he met every need I could ever have ever thought of. I would highly recommend this man. The car he rented me was fabulous everything I wanted. If Daniel is not in management soon then Enterprise needs to be reevaluated. I saw him work with other clients and he was just as amazing with them.

DO NOT RENT FROM GREENBRIAR- Med Center LOCATION UNLESS YOU WANT OUTRAGEOUS CHARGES AFTER THE FACT!…read more I am not one to post negative reviews on any of my accounts but this has to be said to protect others. I had a wonderful experience at this location (or so I thought) while my car was being serviced for maintenance wear and tear. An Enterprise Associate picked me up from mechanic and brought me to Enterprise (in car I would be renting). The wait time wasn't that long, about 7 min). Once it was my turn, we went out to inspect the silver Altima and she marked down the dents, scratches, parts of vehicle that were separated and assured me it's already marked down on their end and then marked down in front of me and I pointed out others because I don't want to be liable for any damages from someone else. Day of returning car, wait time was a little longer but it was okay because Associate at desk was kind and polite. She did the return car check and she said everything was fine, of course with the car. Gas was even filled (even though it was only supposed to be have been above the half point, but I returned the car earlier than expected thanks to Amazing mechanics at Eric's Car Care in Rice Village. Because of the full tank of gas and Associate being kind, she even credited me $15, making entire credit of $33.55, not a negative balance but a positive one. There were no issues then and definitely shouldn't be any issues now. I was refunded the remaining balance and waited about 20 min for someone to come and take me back to Eric's. When Pedro arrived, I offered to stay and wait longer so he can have his lunch that he had but he said it was alright. We headed back to mechanic (in the rental I just returned) for Pedro to drop me off and that was that.... thats what I thought until today when I got an email stating I OWE them $1,285.50 for alleged damages If I had incurred any damages, I would have already informed Enterprise. I have been using Enterprise for over 20 years. What I won't accept is being held liable for damages before car was issued to me or after Ive already released vehicle and others have driven it. Car was returned a week ago & was fine and now they are claiming damages that were not done by me, damages that were there before me, damages that could be caused by their own Associates since they use the same rental I used to both pick up and drop me. Do not let them do this. Do not allow Enterprise, Greenbriar or any rental agency to use the same vehicle to drop you off. They will smile at your front but will hit you with outrageous charges and lies after the fact. This is the most dishonorable and despicable thing I've come across from a business.. Please, if you must rent, use AVIS that is close by on Kirby (5 min) this location or use another Enterprise, unless you want to get hit by charges that you didn't incur but they will claim you did, which now, I will have to fight against. And to think I was going to use this location for future rentals but I will continue using another Enterprise location I tend to use in SW Houston for trips. I even left them a glowing review after receiving the message with a link to rate them 24 hrs after returning the vehicle (please remove that review wherever it is posted since it clearly a lie now). I've driven rentals out of city and nothing, now to have this car for 4 days, locally, they are trying to put previous damages and/or damages that happened outside of my care on me. I only used this location out of convenience and look how that turned out. Go where you know , do not use them because of convenience. Convenience will cost you. They couldn't get their money from previous renter who actually incurred the damages on the vehicle or one of their own Associates caused the previous and/or new alleged damages before and/or after I came into picture, now they are trying this disgusting stunt. Do not use Enterprise on Greenbriar, unless you want to be charged or deal with the headache and hassle that I am currently undergoing. Happy Mother's Day to me. Blessings.

Having a car available that was promised , got an electric car, trying to charge it was a…read morenightmare! We had preordered a Camry . Would never use them again!

I booked my rental for a mid-sized SUV i.e. Rav4 on a Monday for Friday morning of the same week. I…read moreshowed up and was told that there weren't any rentals available other than a single Suburban because another location came and took their available rentals because people were extending their reservations. Bottom line: reservations mean nothing. They'll of course accept your payment in advance but there's no guarantee you're going to be able to get your rental. I called a nearby Enterprise as they were taking reservations for pickup today but won't have any vehicles until next week. These car rental places feel like a scam. If you're going to allow people to extend rentals, then add on hefty fees to disincentivize this type of behavior. You're screwing your customers.

Zero stars. I booked my truck. Provided payment info, I got confirmation emails. Then when I showed…read moreup on the day, they tell me that my reservation is cancelled. They should have seen I was moving to another town with this truck. They swear they called me, no calls, no emails. I ask them can they find another branch that had a truck, he tells me there' are no trucks in Houston for rental. None. Not only would I recommend avoiding them, someone needs to shut down this ghetto cover up business. Cause clearly they are no t there to rent trucks. Seriously they need to be investigated.

There was only one guy working here during my visit but he was so nice! He acknowledged people…read morecoming in and waiting. He would tell you who is first and what you're waiting for. (I have very low expectations for people working at car rentals though....) I rented a car at this location. It's like a small trailer in a small lot with several cars. If you're looking for upgrades, chances here are slim. The car I got was what I had reserved, but I didn't feel safe driving it away. The guy said I could wait for him to help other customers, or I go to another location and switch out the car. I went to two more locations before another car was available. Took me like 1.5 hours. I guess Budget holds a $200 deposit so you need a credit card and ID.

The folks who work here are great. They should be provided with more staffing and a better…read moreselection of cars. Most of everything is done by one person. It's a lot to do, including cleaning up the cars. The selection of vehicles does not match the website. Renters beware. It is HERTZ's fault, so don't read this review, HERTZ corporate, and go after your employees. Pick up a mirror, take a long, hard look at yourselves, and ask, is this the company we have become? BTW, I have been renting from HERTZ for over 30 years. I wish you all the best of luck.

Made a reservation for a cargo van one week before I needed it. Took two days off work to do a…read moremove. One HOUR before I was supposed to get the van, I get a call from manager Terrell saying that they don't carry cargo vans so I'm out of luck. No apology and when I asked why I was able to make the reservation and why I wasn't notified before now, he said I was being rude. Don't rent here. Manager could not care less how customers are inconvenienced.

The car and customer service was ABSOLUTELY AMAZING! The car was beautiful and clean upon arrival…read more The transition to pick up and drop off the car was super smooth. I will definitely be booking again!!!

From the owner: We are an exotic luxury car rental company here in Houston, TX. Our mission is to provide…read moreexceptional and reliable transportation service, not only for our Houston community but to those who travel from outside of the state. We make renting simple! Check out our Website to reserve today!