I would like to recognize Trey for providing outstanding customer service. He has consistently been…read moreprofessional, knowledgeable, and attentive throughout every visit. What I appreciate most is his dedication, clear communication, and genuine care for his customers make the entire experience stress-free. Thank you, Trey for always going above and beyond. Your excellent service is truly appreciated and does not go unnoticed.

tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back

Terrible experience. Took two different cars that were not externally marked as non rentable, had…read moreto sit in long line to check each car out only to have both cars show up in the system as non-rentable. After going through the line a third time I had to go to the desk so they could pre-check if the car was rentable. Two days later car died on the road and they had to send lyft with 2hr round trip after refusing to deliver a replacement car. Would not recommend at all. Seems to be disorganized from the very top level down with few people knowing what is going on and items wrong at every turn. Management needs to get all employees on the same page.

I returned a van I rented at a Hertz in Tucson. The van was dirty when I got it, but it was at…read moreclosing, and I just wanted to get back home to Texas (yeah, big mistake on my part, not making a bigger fuss). I get it here, and the extremely rude, patronizing manager and employee inform me they are going to charge me $250.00 if I don't jump through their hoops and do their job for them. Then they tell me a car wash down the street has free vacuum, well yeah sure if you take your car through the car wash! Thankfully the manager there was much more accommodating and helpful than the Hertz people. He let me vacuum it for free. I took it back and was able to get my deposit back. I have never seen such a shoddily run company, employees who act like they're doing the customer a favor by acting rude and patronizing! I don't care what it costs, I will NEVER use Hertz again and will blast what happened to everyone I can on social media. They shouldn't be allowed to treat customers like we're an inconvenience instead of what drives their company and pays their salaries! I'd give them zero stars if I could!

There was only one guy working here during my visit but he was so nice! He acknowledged people…read morecoming in and waiting. He would tell you who is first and what you're waiting for. (I have very low expectations for people working at car rentals though....) I rented a car at this location. It's like a small trailer in a small lot with several cars. If you're looking for upgrades, chances here are slim. The car I got was what I had reserved, but I didn't feel safe driving it away. The guy said I could wait for him to help other customers, or I go to another location and switch out the car. I went to two more locations before another car was available. Took me like 1.5 hours. I guess Budget holds a $200 deposit so you need a credit card and ID.

Zero stars. I booked my truck. Provided payment info, I got confirmation emails. Then when I showed…read moreup on the day, they tell me that my reservation is cancelled. They should have seen I was moving to another town with this truck. They swear they called me, no calls, no emails. I ask them can they find another branch that had a truck, he tells me there' are no trucks in Houston for rental. None. Not only would I recommend avoiding them, someone needs to shut down this ghetto cover up business. Cause clearly they are no t there to rent trucks. Seriously they need to be investigated.

Okay so the reviews here are a bit here and there. I've rented from this location a few times and…read moremy experience has always been pleasant. Unlike other locations, they've always had cars available. Maybe I just get lucky everytime I rent, but I never had any hiccups on location. Ms Allison is pleasant on the phone and In person. The male rep is nice as well and they are both professional. 10/10 location in comparison to the location on Kirby (they're rude) or on Knight Rd (never have cars), I would definitely recommend this Avis/Budget!

Well if there is a minus star, I wouldn't hesitate to give it to this location, they refused to…read moregive me the car since it's insurance claim even though I have Avis confirmation, the guy was so rude, pushy, mean, liar even, he even threatened me to call to the police because I ask him for explanation, and he refused to let me talk to his manager,, even he refused to give me his name, these people shouldn't be in business They need to learn how to deal with people respectfully before they even starting to do business, my experience was horrible!!!

I came from LA and I can say one the best service that ever had . perfect car super clean ... Best…read morecustomer service , price was decent and car smell heavenly Thank you so much for best service highly recommended A+++

We had a very nice Cadillac Escalade picked us up from George Bush airport in April 8th, 2019 by a…read moregreat driver named Samy, we arrived to George Buch Airpot about 50 minutes later than expected from ORD, Samy sent me a text message as soon as we landed, and he was waiting for us near baggage claim with a cart to help us with our luggage. The car was spotless and Samy knows the city like the back of his hand, he didn't even use a GPS! We had 4 suit cases and we were 3 passengers, there were a plenty of space, Ice cold water for each passenger Voila anther very happy client using Elite Town Car Services of Houston! Add us to the list of a very happy clients!

Great products and great service! Stopped by to look around and get suggestions for an audio…read moreupgrade, the staff was great and made several suggestions with a very fair price. Everyone was super helpful and respectful. We came back a week later to pick things out and have the install done. The installer is excellent and answered all of my questions. The equipment was installed perfectly, tuned and is working perfectly. Thank you Moon Car Stereo!!

I called to set an appointment and I was told it would be $85 to review my audio issue. None of…read morethat money went towards the fix. No thanks.

I have used this team literally hundreds of times. They have never missed a pickup. Early mornings,…read morelast minute requests, delayed arrivals, even early arrivals - they are always available and on time. The drivers are friendly and vehicles are nice. I don't use anyone else!

Salek waited for six hours due to flight delays and was so understanding and personable! Met me…read morewith a smile and a cold water after a long day. 10/10 recommend