Nice location , you can leave your personal car for free, Tammy Jenifer n Fazle were nice…read moreI saw reviews before getting to location and saw some picky upset customer front of me Com on you are not buying a car, just renting a car move on buddy

I also wish I could give them zero stars - common theme. I rent cars almost every week across the…read morecountry and every time I rent now, I think of the horrible experience I had at this location in January...it has literally scarred me. Basically, 7-10 days after I turned the car in, I received a text saying that there was damage. A picture was attached of a small black blemish (less than an inch) and there was a bill for about $100. As I say, the location had been in possession of the car for over a week and had accrued additional miles on the vehicle (driving around, another rental, etc.). I had not caused any damage so I wanted to, of course, protest this charge. I could not get anybody to return any calls or e-mails. Within a few more weeks, I received a another correspondence out of the blue that randomly bumped up the damage payment to $700 with no explanation. Again, very difficult to get in touch with the correct people at Hertz to discuss or resolve - it was a nightmare and took hours and hours of my time. Eventually, the issue was resolved at Hertz Corporate but only after months of Hertz trying to have me pay the claim. The whole experience completely changed my view of Hertz and, in particular, of this particular location. The people at this Hertz location are on the lookout to screw you - please beware if renting here.

Robust car rental for international visitors close to Galleria area. Called and asked to be picked…read moreup from hotel and they sent driver at rebooked time. The driver Rex did great job explaining local traffic rules (as I was used to driving on the other side of road) and also provided tips on which cinema was easier to get to! Car was fine- could have been cleaner - service friendly. Rex again did great job dropping me off at end of hire.

I've been meaning to write about this location. I arrived here on August 3rd after having my…read morereservation booked more than a few months in advance through Costco and the guy working at this location was very rude and not welcoming at all. It was a bit busy so I'll give him that however, he handed me the keys to check out a minivan that I hadn't reserved so that I may see if I liked it. Needless to say, it looked as though a tornado went through the vehicle. Filthy, was an understatement of what it looked like. Luckily for me, I had also made reservations at another Enterprise in Bay Area just in case and that one actually worked perfectly with the large SUV I had reserved and the staff there was very professional. I had read other reviews posted prior too but still tried to give them the benefit of the doubt just in case they had improved. Renters beware!!

I would like to recognize Trey for providing outstanding customer service. He has consistently been…read moreprofessional, knowledgeable, and attentive throughout every visit. What I appreciate most is his dedication, clear communication, and genuine care for his customers make the entire experience stress-free. Thank you, Trey for always going above and beyond. Your excellent service is truly appreciated and does not go unnoticed.

tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.

Made a reservation for a rental and less than 24 hours before I was to pickup the vehicle, they…read morecalled and cancelled. Unfortunately, it was too late to change my plans, so I had to scramble to get another vehicle. Employees were impossible to deal with and so very rude. Still haven't received an official cancelation after asking for it. Contacted Corporate and we will see what they do tomorrow, the day of the canceled reservation. Awful employees, had to listen to a five minute dissertation on how bad their system is and how bad their business is before I was ALLOWED to ask if I was getting a truck. BTW, the excuses given were ludicrous. I was told that my reservation was made for a location that never has trucks. Employee then called back later trying to again hook us into a reservation instead of canceling. She tried to take back all of the hateful things she said to me the first time. Wasn't having it. Want nothing to do with them. Would never use them again. Something wasn't right with the entire situation.

One day I had to check out a car in an emergency and quickly and all the cars that were available…read moreat this rental place and the surrounding areas had already been reserved. I went back to this location to see if I could get an SUV and I had no luck then the employee met me at my car and said that someone had not come for the reservation a few hours earlier and she called them and they canceled! She rented the car to me in five minutes! Amazing service I would highly recommend

NEVER will rent from these guys EVER again!! Started the…read morerental with a low tire. Simple.. Just needed to air up. Wasn't too bad, but low enough. Drove to Los Cruses from Houston with NO problems. Next day, tire was down less than 20 PSI. Obviously a problem. Called Budget. they had me return car to El Paso. I was CHARGED for the return and later, the tire..

Be so careful about this place the drive and parking lot are riddled with large potholes. I dropped…read moremy husband off to pick a car and ruined my rim and my tire. Thankful there is a shell gas station close by as I noticed my tire pressure going down all the way to 3 and whoa. Big gash in my tires sidewall and ding in my rim that my dealership was able to fix

Dear Hertz Customer Relations Team, I am writing to formally…read morecomplain about my recent rental experience and to request a full refund of my rental charges along with reimbursement for the alternative transportation l was forced to arrange as a direct result of your vehicle's failure and Hertz's inability to provide a solution. At the time of pickup, a Hertz employee conducted a vehicle inspection with me present. However, approximately 30 to 40 minutes into my drive, the air conditioning system completely stopped functioning, making the vehicle undriveable under the conditions. | immediately called Hertz customer services to report the issue. The representative confirmed that there were no replacement vehicles available in my area, leaving me with no alternative. She then instructed me to return the vehicle all the way back to the Houston branch where I had originally rented it. This was not a viable option - driving back to Houston would have caused me to be significantly late to my destination. With no solution offered by Hertz, I had no choice but to return the vehicle to the nearest available branch. Upon returning the vehicle, the agent at the drop-off branch requested that I pay for the time / had used the car. While I did not wish to cause a scene as she was polite and understanding, I made it clear that i did not consider this fair given the circumstances. She acknowledged my concern and kindly provided me with the contact details to raise a formal complaint. With no rental vehicle and no replacement offered by Hertz, I was left stranded and had to arrange my own transportation to reach my destination in New Orleans. Finding an Uber proved extremely difficult, as multiple drivers cancelled due to the long distance involved. After nearly an hour of failed attempts, 1 was finally able to secure a ride. In total, my Uber fare to New Orleans came to $262.74 + $200 cash tips To be clear, this entire ordeal -- the stranded wait, the difficulty securing transportation, and the additional costs - was a direct consequence of Hertz providing a faulty vehicle and failing to offer any meaningful assistance when I called for help. 1 am therefore requesting the following: 1. Full refund of all Hertz rental charges: $557.75 2. Full reimbursement of my Uber fare to New Orleans: $262.74 Please see the attached documents in support of my claim: * Attachment 1: Uber fare receipt confirming the transportation costs incurred * Attachment 2: Hertz payment receipt confirming the charges paid at the drop-off branch I trust Hertz will take this matter seriously and respond within 14 business days. Should 1 not receive a satisfactory resolution, 1 will escalate this to the Better Business Bureau and pursue a chargeback through my credit card provider. Thank you for your attention to this matter. TF

So I just returned from a trip to Houston JUST to drive my dream car - Ferrari F430. Anthony is a…read morevery nice guy when you speak to him and seems down to earth. Oscar whom was my co-pilot as well as navigator(thankfully since I do not know much of Houston freeways) was there to guide me through the town while enjoying the stroll. Thank god he purchased sun tan lotion...while I have never driven a convertible before - being an individual who burns and doesnt tan this was pure luck. We had a blast driving around and ironically enough while casually strolling down 610 or so a red ford gt had begun toying with us which was amusing...not that I raced the guy but just the irony behind another supercar coming by you was thrilling in its own. I was lucky enough to obtain a Groupon deal (Oscar had came up with the idea *props*) and for me to obtain an hour of fun for only ~$150 was well worth the time and money spent. Would this bring me back if I had extra cash? I am sure...I mean that is the point behind marketing that and it worked. Had a rough week to begin with and something amazing, fun and nice helped seal the deal on making my week(end) a lot better. Thank You for the opportunity of driving my dream car you guys - Oscar & Anthony. P.S. - I can only review the Ferrari aspect of this since this is the first and only Exotic Car which I have driven....definitely not biased but want that to be clarified. I have uploaded SOME of the photos which I had taken

With W Exotic there's no need to putz around Houston in some slow moving rice burner from Hertz…read morewhen they can put you behind the wheel of a Ferrari, Lambo, Aston or most any other variety of exotic. Best off, as Houston traffic is a slow moving horrid nightmare of inept drivers who would be better off behind the wheel of a Prius, the staff here will give some helpful hints of where to go in order to give your rental a good run so you can enjoy what exotic has to offer.

The service was fantastic and the people were very friendly. Very professional and pleasant. Could…read morenot have been nicer Allyson is the best!

Extremely rude manager and completely un-useful. I had a reservation but since I couldn't add my…read moreson to it, I went to check other rentals. I ended up returning to Budget within the hour. The car that was reserved for me was still in the parking lot but she refused to give it to me claiming it was already reserved. I had a reservation for 3 weeks that she lost and didn't even care

The manager here is uninformed and frankly very arrogant. She would not give eye contact or give a…read morecandid smile and her energy was very non-cooperative, like she was tired and didn't want to come to work today. I also noticed she was on her phone on instagram the whole time we interacted. I was surprised to learn that this person even was a manger. This is the only Hertz that rents Tesla and I was hoping to get one because that's the car I drive in my home state. When I handed my Cc and ID the manager mentioned that they do not accept out of state DL. Come on now I've lived in Houston for 20 years and I know for a fact that they rent cars to people who are not from Texas. This is discrimination, when a person behind the counter lies and says they don't rent cars people who don't have Texas DL and I feel this person should be reprimanded or penalized for refusing service based on her lack of education.

Rented a replacement vehicle through insurance because my car was rear ended. When I dropped it…read moreback off (I was self pay with reimbursement) the agent was receiving an error, and deleted the insurance information before charging me. All I received by email was pictures of the vehicle. They never provided me a copy of the contract (I assumed it would be emailed). They also never returned my proof of insurance. Manager said they have no record of the contract and says it's on me to prove the rate with a contract she never provided me. Best case is they intentionally booked me into a higher rate than I actually placed a reservation for, without telling me the rate. In any case, I could have gotten a better deal myself at Enterprise without any corporate rate. At least they didn't call the cops on me and report the vehicle I returned was stolen, since that's a thing Hertz does (They paid $168 million for falsely reporting hundreds of customers who returned cars for car theft, resulting in arrests and jail time for entirely innocent people). If they can't even log in when cars are returned properly, don't trust them with anything. In addition, the car they rented me clearly had an exhaust system issue and idled incredibly rough and smelled vaguely of weed when I picked it up. Use the Enterprise on Bellaire Boulevard. They email you a copy of the contract, the cars are in better condition and they have a larger selection.

the staff here were very attentive , professional, and had a happy disposition. I was especially…read moreimpressed with Michael. He was friendly even though he was managing several customers at once. it was impressive the way he made us all feel prioritized.

Terrible costumer service experience. We never received a courtesy call letting us know that a car…read morewas unavailable. They did not help us request another vehicle but rather gave us a phone number for a different location so that we could look for a car ourselves.