Do NOT rent from this enterprise location. They are making an allegation one week after we turned…read morethe car in that the car was damaged. That is against Enterprises own policies because I spoke with the corporate office. According to their policy, they have to tell you before you leave the location. This is an unauthorized claim, I spoke with Geico and they confirmed it. I called the local office and spoke with two people who said that this is a training facility. Case in point the employees don't even know what they're doing. I spoke with the manager and he said he's only been there for two months and didn't know how to help he said. Completely untrained and unprofessional.

I was hit in an auto accident and needed help working with insurance to get a replacement for my…read morework truck. The assistant manager Esmeralda went above and beyond to help me get the rental I needed. She was friendly, professional, and super helpful even when things got tricky with the reservation. I will 100% return to this enterprise location any time I need a car.

This wasn't in my Budget, but I got it anyway…read more Budget has become my go-to company and I think they're actually the same company as Avis these days - although I can't be sure. When I want to rent a car, I usually go with Budget (since I'm on a Budget), and I've had slightly better experiences overall with them than Avis, but honestly I do think they are the same company. If you want to rent a car near Memorial City, this is a good option for you as Avis/Budget is cheaper than most, and usually they have a car similar to what I need... But having said that it can be a really shady company, and if things go wrong well good luck because you probably on your own. You'll even be charged more for their own cars breaking down.

I had a terrific experience here this past week. I rented for business purposes and the Supplied…read morecar was very nice, super clean and the staff are very friendly.

I've rented several vehicles from here over the last 4 months. I am continually impressed with…read moretheir professionalism and courteousness. Each time, I've had the pleasure of working with Eddie. He has a great attitude and is thoughtful. On several occassions he has made recommendations to help me save money on my rentals. (Hint, make an online reservation) He took the initiative to enroll me in their rewards program because of all my rentals, which will help me in the future! I also admire his efficiency and the speed with which my vehicles have been ready. I would recommend Eddie and this Avis location to anyone.

This place is so great! I rented a car by myself for the first time ever and after a lot of…read moreresearch and recommendations, I decided on this Avis location. This is a 20 minute drive for me but the Yelp reviews on the 2 Avis locations closer to me were bad enough to scare me away. After all was said and done, the drive to this location was completely worth it. The customer service was extraordinary which is something that is hard to come by it seems. The gentleman who helped me was so straightforward and quick but he was also funny and nice. Clearly a really good guy. And if that wasn't enough, the car we rented was great. He gave us a free upgrade and the car was clean and comfortable. On top of that, the price was really great, a good $100 less than the major competitor. I booked online and it was super easy and very user friendly. I can't say enough good things about this place, this is definitely going to be the only place I rent from!

Horrible customer service and really rude. Do not go here , you're going to be treated like crap by…read morethe black girl in front.

Not to be confused with Vis Avis, which means... through, I think…read more If you want to rent a car near Memorial City, this is a good option for you as Avis is cheaper than most, and usually they have a car similar to what I need... But having said that it can be a really shady company, and if things go wrong well good luck because you probably on your own. You'll even be charged more for their own cars breaking down.

Talk about getting things done when I needed it - Elite Rent A Car came through when no one else…read morecould - and when I needed them most! Normally, I am never in need of a local Rental Car, though about midway through October 2021... well, I found myself in need of one. Going online, I was dismayed at the lack of cars in the area - then I was quoted by Hertz $721 for a Honda Accord 4-Door through the weekend (and I had to keep it the WHOLE weekend). You read that right. Budget at IAH wanted $832 for a little Toyota Corolla for the whole weekend. Budget? That broke the bank. Not knowing what to do, I thought to myself "Is there a local solution?" and "Surely, the national chains cannot be on the only ones!" and wouldn't you know it - I found this gem that is Elite Rent A Car of Houston, Texas. I was able to turn the car in within 24 hours, they had inventory, and it was only about $184 all-in with tax, etc. for the rental. And add to this - the car was phenomenal. Clean, awesome, and a very nice late model large SUV. And I was allowed to bring it back in 24 hours. Talk about nice. I ran a lot of errands that needed running for my family, and in the end, Elite Rent A Car made it happen. From the initial phone call with Elaine to everyone involved (Juan, Miguel, and Team) the process was fast, friendly, and fun. I was in and out with speed and without worry. The office was nicely located over on Westheimer near the Beltway (meaning I did not have to drag my booty up to an airport - which was the only place Hertz, Budget, and Enterprise had cars at, increasing their rates substantially with Airport Fees) and conveniently located across from a very inexpensive gas station. In short, the entire team was a gem to work with at Elite Rent A Car, they called me when the car arrived earlier than expected and that was an added touch. Loved everything about the experience, and I encourage anyone needing a rental in Houston to pass up on the bloated, overpriced nonsense of the national chain houses and always count on Elite Rent A Car! Juan, Elaine, and crew are stellar and they are fun to work with.

Mr. Carbajal at the NW location was very helpful when I needed a SUV on short notice. The process…read morewas straightforward and efficient, and the car was clean and perfect for my trip. I will definitely utilize them again for future rentals.

It's a rental car place in an auto body repair shop. Nothing to fancy. The car was dirty with mud…read morewhen we got it so I had to listen to the mud coming off of it for about a mile. I will say they came and picked me up and drop me off really quick. The porter was extremely friendly with a great personality.

HORRIBLE experience! Jacob the manager is an incompetent. I was given this vehicle with expired…read moretags and damages! Now he is trying to make it seem I damaged the car but I took pictures when I got the vehicle which they inspected lightly and that is why I decided to take pictures on my own. Also, I added the vehicle to my Eztag account yet this idiots are trying to charge me but none of this is going to happen. AVOID THIS LOCATION OR ENTREPRISE ALTOGETHER. On top of everything I asked Jacob why he didn't reply to my text message when I said I had an expired tag! ( this was a text from enterprise asking how I was doing g with my rental) and thaT IDIOT said this is an AUTOMATED text message and when I asked what is the point then on getting these messages he simply looked away. Worse than trash service. Sending all this info to upper management.

Honestly this location is the best. The staff is always so ready to help. Very simple, fast service.read more

I went in here with my mom to rent a car at last minute for an extremely important trip we had to…read moretake to Dallas within 1 day! The red headed guy (not sure his name) but he was SO patient with me. This was my very first time renting a car & my mother was upsetting me in there causing my crippling anxiety to worsen. The guy stayed patient & calm with us that I had to apologize to him at the end. So I just had to write this review bc it's rare that a man would be patient with 2 annoying women like us! Lol thanks again man

I came to this Enterprise Rent-A-Car on Fondren and Westheimer was because my car was at Bemers…read moreAuto a couple of blocks away. I didn't know how long my repair was going to take and I needed a car to get home. So, I made a reservation online to pick up a car here. Within a few minutes, I received a voicemail saying deposit is $300 and other tips. The repair ended up being on the same day. I called to ask if I can change my contract but the office was closed. I waited till 10 am Saturday and they still haven't called. I went to the office, it was packed. I thought okay. No change and I'll return it on Monday. There seems to be some staffing shortage at this office. One person handles everything in the office. I saw 2 people moving cars in the lot. Returning my car was a breeze. I had to make sure that I bought gas. The vehicle had no issues. I had to take some pictures of the scratches and made sure they were aware. Because I didn't get an inspection report beforehand. My deposit was returned back to my bank account. I don't mind coming back but I'll check out other Enterprises first. It's hard to drive into the lot.

Omg the black guy with the braids was soooooo amazing and very nice to look at, he is a great…read morerepresentation of the company, I forgot his name I think it was kebu he definitely needs a raise and lunch for the next month. He was very kind professional and understanding and definitely went above and beyond, I will come to this location on fondren when ever I need a rental

Best location in Houston! Their staff really knows their systems and are 100% about customer…read moreservice. Matthew was outstanding helping with my booked rental, he was much helpful than National's Customer Service call center!

I rented a vehicle from this National location on Sunday and returned it Tuesday. When I returned…read morethe vehicle, there was no one to be found at the desk. So after waiting for the attendant, I dropped the keys in the drop box and went on to my other meetings that afternoon. I noticed that by that evening, my national app was still showing the rental as outstanding (not returned). I called this morning into customer service to check on it and understand why it didn't show as returned. The customer service center was unable to help me but said, we can send a note to the manager so they can get it resolved quickly. After not hearing from them for the entire business day, I called customer service back to confirm. Customer service then informed me that it could take up to 48 hours just to get a call back from the manager. Apparently that is "Quick" resolution. If you need to check into or out of this location quickly, don't... Find a different location. This is not the first time I have had issues at this location with no one being at the counter to process my rental. Seems a bit ridiculous that a manager or associate can't pick up the phone and let me know that they have handled it or if something else needs to be done. UPDATE: I have called 3 times in the last week and this still has not been resolved!!!! I have yet to even have someone call me back! Simply Unacceptable!