G Cube is a great…read moreplace to rent a car. They always have newer model cars available. Book on their website and they have coupon codes time to time. I always rent from them when everybody ran out of cars. They have compact, medium, luxury and passenger vans available also. Their check out process is easy but be sure to send them your insurance before you go to them or it might take time to process. Cube is the way to go. They sell used cars as well so I thought that is a cool Idea to rent a car and if you like it you can make a deal to buy the car.

They gave me great deals, newer rides, and great service. Definitely will be back. Even gave me…read moreAAA discounts

Do NOT rent from this enterprise location. They are making an allegation one week after we turned…read morethe car in that the car was damaged. That is against Enterprises own policies because I spoke with the corporate office. According to their policy, they have to tell you before you leave the location. This is an unauthorized claim, I spoke with Geico and they confirmed it. I called the local office and spoke with two people who said that this is a training facility. Case in point the employees don't even know what they're doing. I spoke with the manager and he said he's only been there for two months and didn't know how to help he said. Completely untrained and unprofessional.

I was hit in an auto accident and needed help working with insurance to get a replacement for my…read morework truck. The assistant manager Esmeralda went above and beyond to help me get the rental I needed. She was friendly, professional, and super helpful even when things got tricky with the reservation. I will 100% return to this enterprise location any time I need a car.

The so called Manager there, Brittany is such a liar and is extremely rude and unprofessional as…read morehell! This place will charge you for items you didn't request and will send you to the great beyond to clear the matter. I'll never rent from this location or Avis ever again. Extremely poor customer service! Distasteful and NOT trustworthy whatsoever!

I read previous reviews and honestly not sure what they're talking about, the lady working the…read morecounter on Sunday around 11am...forgive me I do not recall her name, but she had snazzy frames. Was very Friendly and answered all of my questions. The car was in excellent condition and smelled good.

All the negative reviews are true. I tried to give them a chance and had the exact same run around…read moreas others whose vehicles were given away. The best part is they said they had no vehicles at the same time I had an email with a rental agreement saying the agreement had been adjusted to someone I did not even know and I would be responsible for payment. Annette, the only person at the Westin Hertz location, said she could not do anything more because she was closing and wasn't sure what happened. She even had the wrong credit card for me. She sent me to a nearby location to someone named Natasha who was the manager of that location. She was supposed to be able to fix it all. Another employee who answered the phone at the other Galleria West Loop location said Natasha wasn't in but was helpful enough to call her. I overheard her tell Natasha that I was the customer for whom Annette had messed up the paperwork. I was then told to hold after they realized I could hear them. Annette was by herself, something I have almost never seen at car rental agencies. I have no idea if anyone was properly trained, but I was treated poorly at both locations. No apologies that they did not honor my contract. Its not clear they will not charge me for the stranger to whom they gave my rental. Stay away!!!

Worst car rental experience EVER! Employee and the manager/owner are the absolute worst here…read more They don't hand you the car with a full tank of gas but expect you to turn it in with a full tank of gas. They don't answer their phones. Customer service here is horrible. Do not rent your car from here you'll end up paying way more with all their hidden fees!!!

I've been disputing this charge since November and just wasted my time making a fourth visit to…read moreEnterprise. The manager flat-out refuses to issue my refund. The so-called customer service number provided through this review is a complete joke--I called and emailed on December 11th and, unsurprisingly, never heard back. Do yourself a favor and stay far away from Enterprise. This company is an absolute nightmare to deal with.

We have reservation for rental car with confirmation. They told us no car to fulfill the…read morereservation. What upset me more is they didn't call us at all. If my husband didn't call them before we head out we would have wasted a trip. They don't have sympathy for anyone. Because it is not their family who needs car for spring break road trip. Just plain bad business! Lisa, you responded my review by trying to justify this mess. You used "open ended reservation " as business nature, which to me is an excuse. If you can't fulfill your reservation, why you confirm this reservation. If you don't have inventory why you don't contact customer? Everything is excuses. You know what I think is the truth? You raised up the price and lend the car to the next customer who is willing to pay more. That's the ugly truth!

Excellent customer service, purchased my 2024 Tesla from this business. I will be back soon. 10/10…read morewould recommend!

From the owner: We Are The Car Plug 247 Providing you with all of your auto need's Auto Sales, rental cars, and…read morefinancing

Talk about getting things done when I needed it - Elite Rent A Car came through when no one else…read morecould - and when I needed them most! Normally, I am never in need of a local Rental Car, though about midway through October 2021... well, I found myself in need of one. Going online, I was dismayed at the lack of cars in the area - then I was quoted by Hertz $721 for a Honda Accord 4-Door through the weekend (and I had to keep it the WHOLE weekend). You read that right. Budget at IAH wanted $832 for a little Toyota Corolla for the whole weekend. Budget? That broke the bank. Not knowing what to do, I thought to myself "Is there a local solution?" and "Surely, the national chains cannot be on the only ones!" and wouldn't you know it - I found this gem that is Elite Rent A Car of Houston, Texas. I was able to turn the car in within 24 hours, they had inventory, and it was only about $184 all-in with tax, etc. for the rental. And add to this - the car was phenomenal. Clean, awesome, and a very nice late model large SUV. And I was allowed to bring it back in 24 hours. Talk about nice. I ran a lot of errands that needed running for my family, and in the end, Elite Rent A Car made it happen. From the initial phone call with Elaine to everyone involved (Juan, Miguel, and Team) the process was fast, friendly, and fun. I was in and out with speed and without worry. The office was nicely located over on Westheimer near the Beltway (meaning I did not have to drag my booty up to an airport - which was the only place Hertz, Budget, and Enterprise had cars at, increasing their rates substantially with Airport Fees) and conveniently located across from a very inexpensive gas station. In short, the entire team was a gem to work with at Elite Rent A Car, they called me when the car arrived earlier than expected and that was an added touch. Loved everything about the experience, and I encourage anyone needing a rental in Houston to pass up on the bloated, overpriced nonsense of the national chain houses and always count on Elite Rent A Car! Juan, Elaine, and crew are stellar and they are fun to work with.

Mr. Carbajal at the NW location was very helpful when I needed a SUV on short notice. The process…read morewas straightforward and efficient, and the car was clean and perfect for my trip. I will definitely utilize them again for future rentals.

I had an amazing experience with Akama and its owner Edikan. Very friendly, professional,…read morecourteous, and they know the city. The owner personally provided a courtesy shuttle to the airport (in a Lambo Urus)after only a 2 day rental!! What exotic car rental company does this!? They also have a very respected name in the cities they operate. The most desired hotels live working with them. They've even been featured on local news. The owners are very inspiring entrepreneurs with an incredible story of resilience and triumph. Makes me want to give them this review all the more. Great to have met these guys! Tell them Terry from LA sent you!!!

Thank you Akama Lifestyle for making my friends birthday outing a success! Edikan was able to book…read moreme the day of our outing, I truly admire people/businesses that make things happen for you at the last minute. (Coming from a transportation business owner, their customer service are up to my standards) Our driver Nick was on time and very courteous throughout our entire trip. The Maybach rental (chauffeured service) was the highlight of my friends birthday because we both were able to truly enjoy our night out! If you're looking for a luxury car rental company in Houston, look no further, you won't be disappointed! Thank you again Akama!

I came to this Enterprise Rent-A-Car on Fondren and Westheimer was because my car was at Bemers…read moreAuto a couple of blocks away. I didn't know how long my repair was going to take and I needed a car to get home. So, I made a reservation online to pick up a car here. Within a few minutes, I received a voicemail saying deposit is $300 and other tips. The repair ended up being on the same day. I called to ask if I can change my contract but the office was closed. I waited till 10 am Saturday and they still haven't called. I went to the office, it was packed. I thought okay. No change and I'll return it on Monday. There seems to be some staffing shortage at this office. One person handles everything in the office. I saw 2 people moving cars in the lot. Returning my car was a breeze. I had to make sure that I bought gas. The vehicle had no issues. I had to take some pictures of the scratches and made sure they were aware. Because I didn't get an inspection report beforehand. My deposit was returned back to my bank account. I don't mind coming back but I'll check out other Enterprises first. It's hard to drive into the lot.

Omg the black guy with the braids was soooooo amazing and very nice to look at, he is a great…read morerepresentation of the company, I forgot his name I think it was kebu he definitely needs a raise and lunch for the next month. He was very kind professional and understanding and definitely went above and beyond, I will come to this location on fondren when ever I need a rental

This place will over charge you and hold your deposit. Customer service is completely impossible to…read moreassist. They charge $12 for each extension and charged my card for each extension. They kept my deposit saying it covered the extensions! Then charged me again for the extensions at return. If you got money to waste come here otherwise RUN! The lady at the front desk knew they messed up and wasn't supposed to charge me but then she recanted after I started trying to speak with management. They are gonna regret the day they met me or at least that they scammed the wrong person. Budget has been sued in the past for the exact same issues. They haven't learned their lesson.

Don't rent from this location. Umar is rude as hell. He has no customer service skills…read more When I went to renew my Car Rental, he said my credit score wasn't good enough to rent a car. I had already been renting a car from this Budget location years. He took the keys, and he wouldn't let me unload everything I had in my car. What an asshole. I had to walk back to my Apartment, get my car, and drive it back to Budget before they closed to get my belongings. He is a jerk. He only cares about your money. Don't rent from this Budget location. There are plenty of other good Car Rental locations in 77063. Then they had someone in their Customer Service Department call me to ask what happened. Why? Nothing was going to get done about it. Umar runs the place so would they even call me. Also, any maintenance issues that occur, you have to pay for them yourself. Other Car Rental locations have National Accounts with places like Firestone, and NTB where you get all the maintenance done for free. Not so at Budget. If you're smart, you will spend your money at another Car Rental Company. I just hope the other Budget locations don't have employees as rude as Umar. Obviously, from reading the other reviews, I'm not alone in my opinion. Bruce Wilson