The folks who work here are great. They should be provided with more staffing and a better…read moreselection of cars. Most of everything is done by one person. It's a lot to do, including cleaning up the cars. The selection of vehicles does not match the website. Renters beware. It is HERTZ's fault, so don't read this review, HERTZ corporate, and go after your employees. Pick up a mirror, take a long, hard look at yourselves, and ask, is this the company we have become? BTW, I have been renting from HERTZ for over 30 years. I wish you all the best of luck.

Made a reservation for a cargo van one week before I needed it. Took two days off work to do a…read moremove. One HOUR before I was supposed to get the van, I get a call from manager Terrell saying that they don't carry cargo vans so I'm out of luck. No apology and when I asked why I was able to make the reservation and why I wasn't notified before now, he said I was being rude. Don't rent here. Manager could not care less how customers are inconvenienced.

Absolutely I recommend Enterprise at this location. For one reason Daniel…read more I've rented many cars with Enterprise over the years, and they are very professional company. But Daniel Guillie What is the best representative I've ever worked with. He was more than professional he was super accommodating and actually cared about what I needed. He went above and beyond I could ever imagine, he met every need I could ever have ever thought of. I would highly recommend this man. The car he rented me was fabulous everything I wanted. If Daniel is not in management soon then Enterprise needs to be reevaluated. I saw him work with other clients and he was just as amazing with them.

DO NOT RENT FROM GREENBRIAR- Med Center LOCATION UNLESS YOU WANT OUTRAGEOUS CHARGES AFTER THE FACT!…read more I am not one to post negative reviews on any of my accounts but this has to be said to protect others. I had a wonderful experience at this location (or so I thought) while my car was being serviced for maintenance wear and tear. An Enterprise Associate picked me up from mechanic and brought me to Enterprise (in car I would be renting). The wait time wasn't that long, about 7 min). Once it was my turn, we went out to inspect the silver Altima and she marked down the dents, scratches, parts of vehicle that were separated and assured me it's already marked down on their end and then marked down in front of me and I pointed out others because I don't want to be liable for any damages from someone else. Day of returning car, wait time was a little longer but it was okay because Associate at desk was kind and polite. She did the return car check and she said everything was fine, of course with the car. Gas was even filled (even though it was only supposed to be have been above the half point, but I returned the car earlier than expected thanks to Amazing mechanics at Eric's Car Care in Rice Village. Because of the full tank of gas and Associate being kind, she even credited me $15, making entire credit of $33.55, not a negative balance but a positive one. There were no issues then and definitely shouldn't be any issues now. I was refunded the remaining balance and waited about 20 min for someone to come and take me back to Eric's. When Pedro arrived, I offered to stay and wait longer so he can have his lunch that he had but he said it was alright. We headed back to mechanic (in the rental I just returned) for Pedro to drop me off and that was that.... thats what I thought until today when I got an email stating I OWE them $1,285.50 for alleged damages If I had incurred any damages, I would have already informed Enterprise. I have been using Enterprise for over 20 years. What I won't accept is being held liable for damages before car was issued to me or after Ive already released vehicle and others have driven it. Car was returned a week ago & was fine and now they are claiming damages that were not done by me, damages that were there before me, damages that could be caused by their own Associates since they use the same rental I used to both pick up and drop me. Do not let them do this. Do not allow Enterprise, Greenbriar or any rental agency to use the same vehicle to drop you off. They will smile at your front but will hit you with outrageous charges and lies after the fact. This is the most dishonorable and despicable thing I've come across from a business.. Please, if you must rent, use AVIS that is close by on Kirby (5 min) this location or use another Enterprise, unless you want to get hit by charges that you didn't incur but they will claim you did, which now, I will have to fight against. And to think I was going to use this location for future rentals but I will continue using another Enterprise location I tend to use in SW Houston for trips. I even left them a glowing review after receiving the message with a link to rate them 24 hrs after returning the vehicle (please remove that review wherever it is posted since it clearly a lie now). I've driven rentals out of city and nothing, now to have this car for 4 days, locally, they are trying to put previous damages and/or damages that happened outside of my care on me. I only used this location out of convenience and look how that turned out. Go where you know , do not use them because of convenience. Convenience will cost you. They couldn't get their money from previous renter who actually incurred the damages on the vehicle or one of their own Associates caused the previous and/or new alleged damages before and/or after I came into picture, now they are trying this disgusting stunt. Do not use Enterprise on Greenbriar, unless you want to be charged or deal with the headache and hassle that I am currently undergoing. Happy Mother's Day to me. Blessings.

Zero stars. I booked my truck. Provided payment info, I got confirmation emails. Then when I showed…read moreup on the day, they tell me that my reservation is cancelled. They should have seen I was moving to another town with this truck. They swear they called me, no calls, no emails. I ask them can they find another branch that had a truck, he tells me there' are no trucks in Houston for rental. None. Not only would I recommend avoiding them, someone needs to shut down this ghetto cover up business. Cause clearly they are no t there to rent trucks. Seriously they need to be investigated.

There was only one guy working here during my visit but he was so nice! He acknowledged people…read morecoming in and waiting. He would tell you who is first and what you're waiting for. (I have very low expectations for people working at car rentals though....) I rented a car at this location. It's like a small trailer in a small lot with several cars. If you're looking for upgrades, chances here are slim. The car I got was what I had reserved, but I didn't feel safe driving it away. The guy said I could wait for him to help other customers, or I go to another location and switch out the car. I went to two more locations before another car was available. Took me like 1.5 hours. I guess Budget holds a $200 deposit so you need a credit card and ID.

Brian and Olivia at this location are fantastic!…read more I was unfortunate enough to have the need for 30+ days of rental TWICE within a few months thanks to car accidents, but I was lucky enough to handle my GEICO rentals through this location. I made the mistake of using some of my Hertz points for a car the following week, and the rental experience was a nightmare in comparison. I've rented hundreds of cars for business travel all over the US, and the team at this Enterprise location tops the list. If you need a rental, I can't recommend Brian, Olivia and the rest of their team enough.

tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back

I've visited other Enterprise locations before but this is my first time that I'm writing a review…read moreand it's solely based on the excellent service from David C. We needed a truck for a week and had one reserved with another Enterprise. Last minute we were told we won't get the truck because someone is turning it in late and we would have to get another car. The problem was, we needed a truck, and we needed it by 9 am the next day. Being so close to closing time I tried a few other Enterprise locations but had no luck. I was rushed off the phone, not guaranteed anything, and just told reserve it and show up. Maybe we will have something. Then I found this location, not only was David able to guarantee me a truck by the next day at 9:00 am but not once did he rush me off the phone. He made sure I had everything I needed to feel good about my reservation. Arriving at this office the next day was a bit hard to find, there needs to be some signs or something but David was there and did everything he could to make sure we were set and ready to go. Even with something being wrong with the locks on the original truck we were supposed to get David was able to get one to this location right away. Let me add, during this time he was working with an extremely difficult customer. I'm not sure what she was struggling with but she was difficult. He was kind, helpful, and answered her every question over and over again, still helping others walking in, dropping off and picking up. Dropping off the truck was easy, and quick. I had to write this because I'd come to this specific location again just due to knowing I'd be taken care of by David. Not a lot of people care or take pride in their job and you can tell he does. Enterprise is lucky to have that kind of employee. Also the truck he got for us was amazing!

Do not try to rent a car from here. This was one of three stops with enterprise we made, having…read morereserved a car at 2 other locations before and after, only to find out they had no cars. This location did not call us to tell us the car was not available until the end of the day, leaving us little time to find another location. However, another location did not help, as zero enterprises we visited in Houston (3) honored the reservations we made. Just know, reserving a car in their online system apparently does not reflect the actual rental location and they will not let you know in a timely manner. A reservation and a phone call ensuring the car is there does not mean it will be. Rent somewhere else.

Easy, straight to the point process and was cheaper than all the other rental companies near me. No…read morehidden fees. Vehicle was recieved clean and fully charged (I rented an EV). I would use this company again if ever needed. They didn't offer a ride to and from like some other rental companies do so that is a reason for losing a star but other than that, I am very pleased with the service. Tip: ALWAYS take pictures of a rental car both before and after you pickup/drop off the car. Especially if you notice any damage before use.

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.

Made a reservation for a rental and less than 24 hours before I was to pickup the vehicle, they…read morecalled and cancelled. Unfortunately, it was too late to change my plans, so I had to scramble to get another vehicle. Employees were impossible to deal with and so very rude. Still haven't received an official cancelation after asking for it. Contacted Corporate and we will see what they do tomorrow, the day of the canceled reservation. Awful employees, had to listen to a five minute dissertation on how bad their system is and how bad their business is before I was ALLOWED to ask if I was getting a truck. BTW, the excuses given were ludicrous. I was told that my reservation was made for a location that never has trucks. Employee then called back later trying to again hook us into a reservation instead of canceling. She tried to take back all of the hateful things she said to me the first time. Wasn't having it. Want nothing to do with them. Would never use them again. Something wasn't right with the entire situation.

Super nice people. Great experience. Montez is professional and went above and beyond.read more

Hunter is amazing. Super helpful and patient. He answered all my questions and seems very…read moreknowledgeable about the rental process.