Asian rep was very arrogant and rude. Terrible location. I really like the one on Westheimer and…read morethe Heights. I also love the one on the feeder off Katy Freeway.

Came to rent a car at 0800. Door is locked and no one is answering the phone, thanks.read more

My biggest issue with this Enterprise location was the customer service experience with the Asian…read moremale employee who assisted me at both check-in and return. When I arrived to check in, he continued a phone call and did not acknowledge my presence at all--not even with eye contact. I expect at least a basic acknowledgment when walking into a business, especially at a rental counter. That same employee handled my return, and the process was excessively long. He again failed to acknowledge me while assisting another customer, then went outside to check the car, came back inside, and said absolutely nothing. I had to ask whether my return had even been completed. Several hours later, I still have not received an electronic confirmation that the vehicle was checked in. This was a frustrating and avoidable experience driven entirely by poor communication and lack of basic customer awareness. With additional training, this employee--and this location--could perform much better.

Here today! This…read moreEnterprise location is my favorite and my only go to, Chris Assist Manager and Manager Brian (don't quote me on that name) knows me and both takes pride in their responsibilities of making sure renters are valued and satisfied with their rented car. The location is very busy and hard to get in touch with to extend your rental. I'm not taking any stars away due to that inconvenience nor due to TOMMY who is unprofessional and irritating, I had to report him so watch his energy. Again, I would highly recommend this location due to the care and consideration of your time an expectations. Here today, I'll be back tomorrow!

This has been my Go To rental place for years. I live in the Midtown neighborhood so I'm familiar…read morewith how the area has changed, both good and bad, over that time. But let me tell you, the crew at this Avis have ALWAYS been top tier great. They really do care about your reservation. Many of the poor reviews are from people complaining about things that are out of the employees control or are of their own making. The people here still try very hard to make your experience a good one. I also rent through Costco Travel and it's always easy. As for the neighborhood, it's changing and improving. But Avis has always had great security and I've always felt safe while picking up and dropping off. I admit I no longer walk over to the business, but that's a Midtown issue that thankfully is beginning to change. So don't let the low rating fool you. Treat people well and with respect and you get the same. It's not hard. Again, top notch crew, top notch cars (only ever had one problem in all the years and it was easily solved). Love this place and the people. Thank you!

The tire was low and the engine had problems picking up speed also it had a bad smell .read more

I've rented from this location twice. Both reservations I made through Cost Co for a 6 pm pick up…read more I was called both times in advance by the location to advise that they close at 6 and I would have to arrive no later than 5:45. Although I appreciated the heads up, I would prefer to not be able to schedule a reservation at an unavailable time. For both reservations, I reserved a full size SUV as I was going 1000+ miles each time and wanted the extra room. The first time, I was told SUVs weren't available so we were upgraded to a van. I appreciated the upgrade as it was waaaaaaaaaaay more room. The second time, we were given a Toyota 4runner. I loved the size but was disappointed in the condition. There was damage on the windshield and maintenance was required. I think the rentals should be serviced and road ready at pick up. Overall, the service is friendly but they could do a better job with the rentals offered. The location is crappy and the parking lot is small.

First we reserved a van and we got a brand new one. It was exceptional. First time ever. It was…read moregreatly appreciated. The lady behind the counter was professional, to the point , and had me checked in and out right away. Most would say she was not very nice but she was very efficient. The lot porter was polite, helpful, and able to help us after we arrived to turn in the van. Also exceptional. Renting cars is a very stressful job for any company's agents, but I appreciated how "matter of fact" I was treated. There were no issues with pickup or drop off and it has been awhile since I have been able to say that when renting a vehicle. Highly recommend this location, the vehicle, and the staff. Great experience.

I am sadly disappointed in the service we have received. My wife and I have had a good record and…read morerelationship with Enterprise for years. We were supposed to get our rental from Walker St downtown location, but they ran out of cars, so they drove us to the heights location. Things seemed fishy when we received a Not so good looking vehicle, but we were running out of time and had to go. My wife did her usual walk around to check for scratches(THERE WERE A-LOT) and off we go. We only rented for one day to go to Dallas to see a friend(WHO LET US USE THEIR GARAGE) The next day we drove back to Houston to return the vehicle. When we arrived back at the Enterprise, things got even more strange. The Manager(WHO WAS VERY RUDE BY THE WAY!) came by to do the inspection for damages, He walked to the vehicle and the first thing he checked for was damages under the car. We never check for anything like that, and it felt as though he knew about it and put the blame on us for the Trashy vehicle. My Wife and I was severely upset because we tried to explain that it was not our doing but Manager did not want to hear it and said he's going to submit a claim anyway. EXCUSE ME!? Now we have a claim on our record because we rented from a shady location we didn't even want to go to. Now we're stuck in a dilemma because we always rent from Enterprise, but if we go to corporate on issue we'll most likely be put on a no rental list. To anyone reading this skip this location, it'll be for your own good.

Reserved the car online and arrive and wait a full hour and a half for my car to be ready. I lock…read morethe car assuming I can open the door with the key and the key doesn't work At this point they've wasted my whole day and this is ridiculous. This company is an embarrassment. 0/10 stars. Customer service has hung up on me multiple times.

It seems the theme of my reviews today is "You get what you get"…read more I reserved a manager's special for an EV car because I'm traveling to Arizona (my work schedule didn't allow me to travel via train like a sane person and I don't trust Frontier airlines) I arrived and didn't really see any EV cars. While the woman attending to me was nice, she asked me,"Do you absolutely need an Electric car" and from the past reviews I already know what was happening but I was already on a time crunch and I should have already been hitting the road at this point. I answered no but asked what she had avaliable and to my surprise, 90% of the cars on the lot had some sort of issue. She was able to get me into a nice little Jeep Compass and they got it cleaned up for me. She hurried back in and when I got in the car, I realized there was no gas in it. I never had a rental car with no gas. It was almost like a "Here, damn" type situation. Of course I took my photo and plan to reach out to customer service to discuss this. What really got me upset was seeing that I was charged extra for being switched to another car. I believe that I shouldn't be charged extra at all for something that they couldn't provide. Honestly, this location shouldn't have been bookable if they couldn't keep up with any demand. I had rental companies before call other locations and uber me to make sure I was taken care of. I could understand if they put me in a full size SUV or a minivan but not for something as equal value as what I booked. Overall, your best bet is to call this location ahead of time to make sure they even can assist you.

I stood in here maybe 20 minutes, blonde haired black girl and Hispanic guy, nobody spoke to me…read more Proceeded to do everything but acknowledge my presence, obviously helping the people there before me, answering the phones, like? Terrible customer service.

I cannot recommend enough SON NGUYEN, Assistant Branch Manager at Enterprise. My family and I were…read morein a stressful situation trying to find a large SUV so we could attend my doctoral graduation at Baylor University. Because it was close to the World Cup, almost every rental location was fully booked with tourists, and after visiting multiple places, I honestly started to lose hope. After a short conversation, Son immediately understood what my family needed. He recommended a Chevrolet Suburban for its spacious interior, room for two baby car seats, comfortable seating for additional family members, and a large trunk for all our luggage. It turned out to be the perfect choice for our trip. What truly stood out was Son's professionalism and kindness. He took the time to walk me through the SUV's features, carefully inspected the vehicle with me, and made sure I felt comfortable before leaving. Knowing that we had less than an hour before heading out of town, he also sped up the checkout process to help us get on the road quickly. Most importantly, Son went above and beyond by finding me an excellent rental rate as a graduation gift. That level of care and thoughtfulness meant so much to me and my family. I went from feeling completely hopeless with no vehicle available to driving one of the best SUVs I could have asked for during such an important moment in my life. Thank you, SON NGUYEN, for your outstanding customer service, professionalism, and genuine kindness. You turned a stressful situation into a memorable experience for my family. Enterprise is lucky to have someone like you leading the team.

Joel, Aakim, and Zach were all great. Every time I come to this location it's clean and tidy the…read moremanagers and assistants all are welcoming and try their best to provide the ultimate service. You guys are always awesome. Thank you for all your help.

I ask a simple question to the gentleman over the counter an was completely rude and unprofessional…read moreabout the respond I would recommend no body to go there

The staff at this location are quite pleasant, friendly, extremely helpful, and made the process of…read morerenting a vehicle quite simple. I reserved online and even extended my rental with no hassle. Thank you for your kindness and even gave recommendations on how to save money on my rental.

I was excited to book with this company and called to confirm some booking details before…read morecompleting checkout. During the call, I asked if I could bring a car seat on the bus, and that's when the agent informed me that children under the age of 5 are not allowed to ride their service at all--even if a parent is present. This restriction is not clearly outlined on their website, and I only discovered it because I specifically asked. Policies like this should be stated upfront so families don't waste time planning a trip they can't take. Very disappointing experience. Families with young children should be aware of this rule before trying to book.

Traveling from Houston to Dallas for business has been one of my least favorite experiences as an…read moreadult. The drive on I-45 is boring, and flying takes as long as driving, despite the short flight, with the added hassle of security checks and delays. But have I ever considered taking the bus? Yes! I have researched some companies servicing that route, but I wasn't completely convinced about how safe, comfortable, and reliable they would be. I am grateful that my coworkers recommended Vonlane, a premium bus service that operates between Houston, Dallas, Austin, and San Antonio. The service is top-notch, more comfortable than flying, and includes complimentary meals, drinks, and snacks. They have a fleet of luxury buses with amenities such as free wifi, a restroom, and spacious leather seats. The prices are comparable to cheap flights, but the experience is more "refined", more enjoyable, and certainly more productive, especially for business travel. In my two trips so far, I have had no complaints except for a delay caused by a faulty audio system, which coincided with street repairs in front of the Hyatt Regency in downtown Houston (Vonlane's terminal). Passengers had to wait in the Houston heat with no shade for 30 minutes, leaving us sweaty by the time we boarded the bus. Despite this inconvenience, overall, my experience with Vonlane has been great.

Brian and Olivia at this location are fantastic!…read more I was unfortunate enough to have the need for 30+ days of rental TWICE within a few months thanks to car accidents, but I was lucky enough to handle my GEICO rentals through this location. I made the mistake of using some of my Hertz points for a car the following week, and the rental experience was a nightmare in comparison. I've rented hundreds of cars for business travel all over the US, and the team at this Enterprise location tops the list. If you need a rental, I can't recommend Brian, Olivia and the rest of their team enough.

tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back