Excellent Service,entire staff goes above and beyond with a very Professional Attitude !!…read moreAlex is the King in my Book !! I would recommend this Enterprise Location to anyone needing a rental .... Thank You for making things easy and convenient !!

All was well until I went to return car and there was a billing issue and the boy just wanted to…read moreargue

I haven't rented a car in many years, but I found myself needing transportation due to car issues…read more I was unaware that Avis and Budget were under the same company. I made a reservation for a vehicle from Budget's fleet and was able to utilize a discount through USAA. The store is small and is near Randall's in the Silverlake Village Shopping Center. They're open daily, though they have limited hours on the weekends. The inside looks like it hasn't been updated since the height of the pandemic. There's only 3 chairs spaced 6 feet apart and they have huge plexiglass barriers in front of the counter. The reflection from the windows and plexiglass made it difficult to actually see the service agent. Michael was the employee who helped me when I picked up the car and dropped it off. I reserved an intermediate sized vehicle (Toyota Corolla or equivalent). Michael gave me a 2025 Mazda CX-50. It only had 300 miles on it and still had the new car smell. The owner's manual hadn't even been opened! This car was extremely nice and drove really well. Michael went over the guidelines of the rental including potential fees. I had initially rented for 4 days, however he extended it to 5 days. I was under the impression that I had until the end of the week as he informed me that it would be due on Friday at noon. It wasn't until I had dropped off the car and paid that I noticed that the due date was actually on Thursday, not Friday. When I returned the car on Friday morning, he told me he thought I was bringing the car back the night before. I told him that I thought it was due on Friday and he said that it was, and I brought it back on time. When I reviewed the itemized receipt, I saw that I was charged an extra day plus the late fee. I don't know if this was an honest mistake, but I'll give him the benefit of the doubt. As nice as he was, it was incredibly annoying to discover the late fee. I should have double checked the paperwork instead of taking his word, so that's ultimately on me. If it weren't for the mix up on the return date and subsequent late fee charge, this experience would be 5 stars. If I rent again from this location, I'll be sure to take a closer look at the due date.

If you ever deal with Michael his attitude towards guest is absolutely horrible. I spoke with a…read morewoman of African decent on the phone to book my reservation this morning. Everything went smoothly I even provided all the needed information for my reservation including my age. I asked about the under 25 fee she told me there wasn't one. When I went to check out in the morning with Michael he was rude and non understanding. They didn't have any vehicles available but why would the women book my reservation for 8:30 if they had nothing inventory. Partially because he just didn't seem to want to do his job. Because when my mother called after I got back to her vehicle his tone and demeanor was completely different than when I spoke with him in person. I came back after my first shift to pick up now what's possibly available sedan. He gave me the run around about using debit. As well as credit. I will not give my business here as long as he works there. The communication between the team is poor. 0/10. I would not recommend this place to any of my neighbors here in Pearland .

Kristen and Alphonso both were really kind and professional at this location! I definitely…read morerecommend visiting this enterprise location!

I received good service form this Enterprise rental location by Crash Champions collision repair…read more They were willing to work with me with lowering the rates and when I had to extend the amount of days that I was renting the car. The Detailer, Alphonso volunteered to drive me home when I had no ride back after dropping off the rental car. I would like to thank the staff and employees of this Enterprise location for exceptional service.

Horrible customer service came in 5 mins before close time door was already locked. Told me if I…read moreleave me vehicle there it would by towed.

I rented the car rental on 6/25/24 under my insurance. I had to pay the deposit in which the…read moredirector of the location, Rick, had me pay the $50 in which was suppose to include the tolls pass as well. Rick befriended me, we texted the entire time i had the rental. He never provided me with my rental agreement either. But when all this hit the fan he tried to disregard anything i had to say! Throughout the month of having the rental Rick's assistant, Datiana Williams, charged my card an extra $110 and $80 after i spoke with her and let her know i was under car insurance they should be handling the situation. Before i could call my insurance she charged my credit card anyway. I did not authorize the charge and my credit card company flagged my account and closed my credit card due to the charges. I tried to rectify with Hertz and was given the run around. The charges were pending for a month after i returned the rental on 7/22/24. On 8/12/24 i was sent an invoice with charges for tolls for $49 and a convenience fee $59. I reached out to Hertz toll company who transferred me to billing , who then transferred me to the manager, Rick, at the hertz location. I once again explained the situation to him he then hung up in my face. I drove to the Hertz location to get the situation rectified and Rick had me removed from the store for trespassing after asking for his bosses number and or Corporate because he claimed there was nothing he could do although billing and the tolls company said he was the only person who could help with the rental agreement. He denied me access to corporate and his bosses contact information. I am black and given Rick having the cops remove me for a mistake they made could have caused me my life or anything! This has been a complete hardship of my funds and caused emotional distress. No one should be treated this way after a company's mistake. BEWARE OF THIS LOCATION HERTZ IN PEARLAND!

The branch manager Brian Mendoza is horrible at what he does he's a real scam artist. Geico…read moreapproved me for a full size he had a personal issue so decides I deserve the least of the vehicles or nothing. I Drive a pretty big size car(Challenger) what. these photos are what Geico approved what they offered and what I drive. no enterprise. check your tires and registration when renting from Enterprise especially this location.

The check in process was easy and pleasant with Shantee. The manager Caleb ensured we got we…read moreneeded with our reservation to ensure we could hit the road at our scheduled time to Austin.

G Cube is a great…read moreplace to rent a car. They always have newer model cars available. Book on their website and they have coupon codes time to time. I always rent from them when everybody ran out of cars. They have compact, medium, luxury and passenger vans available also. Their check out process is easy but be sure to send them your insurance before you go to them or it might take time to process. Cube is the way to go. They sell used cars as well so I thought that is a cool Idea to rent a car and if you like it you can make a deal to buy the car.

They gave me great deals, newer rides, and great service. Definitely will be back. Even gave me…read moreAAA discounts

Heather was super friendly, made sure we had our discounts appiled and gave us a nice car upgrade…read more Will return!

If I can give zero stars I so would. This place is highly unprofessional and the part "owner" is an…read morearrogant asshole. I had an appointment for 9oclock to pick up a family van for our trip to Florida mind you a thirteen hour drive. It is now 11 two hours behind schedule because the car wasn't cleaned. I kept walking in to check on progress and I kept getting a "fifteen more minutes" response. DO NOT RENT ANYTHING FROM HERE. worst place ever.

I owe the team at Enterprise Sienna Plantation a long-overdue review--so let me start by saying my…read morebad for not doing this sooner! You all have consistently provided top-tier service, and I truly appreciate it every time we rent (which is a lot). From the moment we walk in, the staff is always courteous, upbeat, and on top of things. More often than not, the car is ready to roll when I arrive, which makes a big difference when you're on a tight schedule. I also love that there's usually a solid variety of vehicles available. Unlike some other locations where we've been pushed to take whatever's left--even if it doesn't suit our needs--Sienna always comes through with the right fit for us. What stands out most is how cohesive and pleasant the team seems to be. That kind of synergy doesn't just happen; it speaks volumes about the leadership and work culture at this location. It feels like a well-oiled machine every time I'm there. If I had one tiny critique, it would be the phone system. The automated setup can make it tough to get through to a real person when I have a quick question. But to be fair, once I do get through, the service is just as great as it is in person--friendly, helpful, and efficient. Keep up the great work, Sienna team! You've earned a loyal customer here, and I promise I'll do better about showing love in the review section from now on. - James L.

Had a rental setup here through my insurance while my car was in the shop and everything went…read morereally smooth. Trevor made sure I was taken care of and was a pleasure to deal with!