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Avis Rent A Car

2.8 (14 reviews)
Closed • 10:00 am - 2:00 pm

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1 year ago

Helpful 13
Thanks 3
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Oh no 1

5 months ago

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4 years ago

Helpful 1
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4 years ago

Respect customers with professional service. This location serves Pearlanders with great convenience. Thank you!

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5 years ago

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8 years ago

Helpful 1
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6 years ago

Helpful 0
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8 years ago

Michael was amazing, very helpful and extremely friendly. Thank you sir. We will be back.

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8 years ago

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16 years ago

Helpful 2
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12 years ago

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8 years ago

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11 years ago

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1
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16 years ago

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Hertz Rent A Car

Hertz Rent A Car

1.5(20 reviews)
0.9 mi

Horrible customer service came in 5 mins before close time door was already locked. Told me if I…read moreleave me vehicle there it would by towed.

I rented the car rental on 6/25/24 under my insurance. I had to pay the deposit in which the…read moredirector of the location, Rick, had me pay the $50 in which was suppose to include the tolls pass as well. Rick befriended me, we texted the entire time i had the rental. He never provided me with my rental agreement either. But when all this hit the fan he tried to disregard anything i had to say! Throughout the month of having the rental Rick's assistant, Datiana Williams, charged my card an extra $110 and $80 after i spoke with her and let her know i was under car insurance they should be handling the situation. Before i could call my insurance she charged my credit card anyway. I did not authorize the charge and my credit card company flagged my account and closed my credit card due to the charges. I tried to rectify with Hertz and was given the run around. The charges were pending for a month after i returned the rental on 7/22/24. On 8/12/24 i was sent an invoice with charges for tolls for $49 and a convenience fee $59. I reached out to Hertz toll company who transferred me to billing , who then transferred me to the manager, Rick, at the hertz location. I once again explained the situation to him he then hung up in my face. I drove to the Hertz location to get the situation rectified and Rick had me removed from the store for trespassing after asking for his bosses number and or Corporate because he claimed there was nothing he could do although billing and the tolls company said he was the only person who could help with the rental agreement. He denied me access to corporate and his bosses contact information. I am black and given Rick having the cops remove me for a mistake they made could have caused me my life or anything! This has been a complete hardship of my funds and caused emotional distress. No one should be treated this way after a company's mistake. BEWARE OF THIS LOCATION HERTZ IN PEARLAND!

Photos
Hertz Rent A Car
Hertz Rent A Car - Rick and I's personal conversation about my rental

Rick and I's personal conversation about my rental

Hertz Rent A Car

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Avis Rent A Car - carrental - Updated May 2026

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