Great service. Fast and reliable. Made the whole process of renting quick simple and easy. Highly…read morerecommend.

there employees show too much skin. I have kids and a…read morehusband i find that disrespectful and gross. Honestly I didnt know it was a rental service until my neighbor mentioned it.

Enjoyed fantastic service from every person we encountered--the shuttle driver was friendly and…read moreprofessional, the gentleman overseeing the lot of cars was warm, welcoming and quick to help. The young guy who was manning the gatehouse as we left the lot was outgoing, kind and efficient. Great experience all around!

Everything and body was on point and very professional thanks SHAY. She made sure my van was great…read moreand it was ill be back

I wish to compliment Erin S. at National return customer service. She is outstanding in her…read morehospitality and service. I don't know how she does it so early in the am when I return my car. She greets you by name and a smile each and every time. She welcomes you back. Erin deserves a feather in her cap and an extra day off! Come fly with us. Keep it up Erin. You are outstanding!

I've had the worst experience with National than I have with any other car rental service I've…read moreused. When I arrived on Sunday at 9am when they were supposed to open, no on was there. I waited 15 minutes for someone to show up, eventually had the car brought over to find the tire pressure monitoring sensor was on, but that model didn't show the actual pressure. Went back in, they took the car and then brought it back with the same error showing and said it was fine to drive. Not to mention the exterior of the car was very dirty, with a couple half-hearted swipes with a rag it looked like. About 3 hours into my trip, I got rear ended at a stop light in a small town in Texas. Police showed up asking for insurance information that I wasnt on my car rental agreement. I spent the next hour being bounced around National's hellscape that is their customer service departments. No one has access to the info I needed, but they were happy to keep sending me to another department or giving me another phone number to call. Finally, the officer said don't worry about it, you aren't at fault. National can figure out the insurance side and let me go. Then I got to spend another 45 minutes trying to find out what National wanted me to do with the damaged vehicle I was now stuck with. I was told that the nearest location I could swap it out was at a small regional airport an hour out of my way. But not to worry they would call ahead and set everything up. When I arrived, the clerk and manager had no idea who I was and that they had no vehicles to rent for THREE OR FOUR HOURS. I still had 3 hours to drive and it was 6pm by now and I had a job to get early the next morning. This delay ended up with my being late for that job and having to cancel my flight and instead drive 8 hours to my next assignment. I called National AGAIN to try to switch to a more comfortable vehicle, was told again to go to another branch and they would set everything up. You can guess what happened next, that branch had no idea who I was and had nothing available. I have not heard back from National regarding any of this, any contact has been on my part chasing them around and receiving noncommital "apologies". Edit: I reached out again after National's automated response to this review and was told again that there was no way to contact anyone higher up or to address my issues and that I would receive a call back "sometime". Thanks National!

part 2 of this review…read more She responded, "No." I cannot adequately express how embarrassed and humiliated I felt at that moment. The tone and volume of her voice were unnecessary and unprofessional, particularly because there were other customers present who could clearly hear the conversation. I noticed the expressions on some of the customers' faces, and it was obvious that they were shocked by the way the situation was being handled. I want to make it clear that I understand employees have to follow policies and that vehicles may not always be immediately available. I was not upset because I could not get the exact vehicle I wanted. My concern is how I was treated and spoken to as a paying customer. Before leaving, I spoke with another customer who was in the waiting area. I asked if he would be willing to speak with me outside because I wanted to ask whether he would be willing to serve as a witness regarding what had occurred. He agreed and told me that I could provide his information if necessary. His name is Albert, and his callback number is (832) 677-$!#*. My Experience at the South Loop Location I also want to point out that my experience with another Enterprise location the very next day demonstrated to me that this situation did not have to happen. On Saturday, August 15, 2026, I contacted the Enterprise 06C3 - South Loop location, 1406 S Loop West, Houston, TX 77054. They were able to assist me with getting a rental vehicle. I had to arrive by approximately 12:45 PM because the location closed at 1:00 PM. I work at a hospital and had to come during my 30-minute lunch break. I explained my situation to Yenny, including that I only had 30 minutes available. She assured me that she would do everything possible to get me into a vehicle as quickly as she could. I also explained to Yenny what had happened to me at the Pearland location the previous evening. She repeatedly apologized and told me that this was not how Enterprise treats its customers. Kimberly, who assisted me with the vehicle walkthrough, was also extremely kind, professional, and apologetic regarding what had happened at the Pearland location. I want to specifically recognize Yenny and Kimberly because their professionalism and compassion showed me that Enterprise does have employees who genuinely care about their customers. Their treatment of me is the reason I am still willing to consider using Enterprise for future rentals. There is also an advertisement displayed on the wall at the Pearland location that states: "Putting you first is our first priority." I intend to attach a photograph of that statement to this email because, unfortunately, that was not how I felt I was treated during my experience at the Pearland location. I am respectfully requesting that this matter be reviewed and addressed with the appropriate management team. I would also appreciate a response regarding what steps will be taken to address my complaint and the customer service concerns I experienced. Again, my complaint is not simply that I was unable to receive a particular vehicle. My concern is that I was spoken to loudly and disrespectfully in front of other customers and ultimately told that I would not be given a vehicle and could leave. I believe customers should be treated with professionalism and respect, even when a difficult situation occurs. I appreciate your time in reviewing my concerns, and I look forward to hearing from someone regarding this matter. Sincerely, Ms. Oliver

All was well until I went to return car and there was a billing issue and the boy just wanted to…read moreargue

Had a wonderful experience and am so grateful for all of Jaden's help. We were able to share…read morerestaurant recommendations and I got to drive a super cute Bronco. Felt very safe and had a wonderful trip as a woman traveling solo. Thank you Jaden!

Car rental places usually have a really bad name, but this one was great. They didn't put a lot of…read morepressure on to upsell and they were very accommodating with pickup / drop off times. Pamela (I believe that was her name, the lady that greeted me) was more than pleasant and just an overall pleasure in general. Giovanni (the guy that checked and actually gave me the car) was very nice and helpful as well. I will use this place again when I need a rental car in the future.

I haven't rented a car in many years, but I found myself needing transportation due to car issues…read more I was unaware that Avis and Budget were under the same company. I made a reservation for a vehicle from Budget's fleet and was able to utilize a discount through USAA. The store is small and is near Randall's in the Silverlake Village Shopping Center. They're open daily, though they have limited hours on the weekends. The inside looks like it hasn't been updated since the height of the pandemic. There's only 3 chairs spaced 6 feet apart and they have huge plexiglass barriers in front of the counter. The reflection from the windows and plexiglass made it difficult to actually see the service agent. Michael was the employee who helped me when I picked up the car and dropped it off. I reserved an intermediate sized vehicle (Toyota Corolla or equivalent). Michael gave me a 2025 Mazda CX-50. It only had 300 miles on it and still had the new car smell. The owner's manual hadn't even been opened! This car was extremely nice and drove really well. Michael went over the guidelines of the rental including potential fees. I had initially rented for 4 days, however he extended it to 5 days. I was under the impression that I had until the end of the week as he informed me that it would be due on Friday at noon. It wasn't until I had dropped off the car and paid that I noticed that the due date was actually on Thursday, not Friday. When I returned the car on Friday morning, he told me he thought I was bringing the car back the night before. I told him that I thought it was due on Friday and he said that it was, and I brought it back on time. When I reviewed the itemized receipt, I saw that I was charged an extra day plus the late fee. I don't know if this was an honest mistake, but I'll give him the benefit of the doubt. As nice as he was, it was incredibly annoying to discover the late fee. I should have double checked the paperwork instead of taking his word, so that's ultimately on me. If it weren't for the mix up on the return date and subsequent late fee charge, this experience would be 5 stars. If I rent again from this location, I'll be sure to take a closer look at the due date.

If you ever deal with Michael his attitude towards guest is absolutely horrible. I spoke with a…read morewoman of African decent on the phone to book my reservation this morning. Everything went smoothly I even provided all the needed information for my reservation including my age. I asked about the under 25 fee she told me there wasn't one. When I went to check out in the morning with Michael he was rude and non understanding. They didn't have any vehicles available but why would the women book my reservation for 8:30 if they had nothing inventory. Partially because he just didn't seem to want to do his job. Because when my mother called after I got back to her vehicle his tone and demeanor was completely different than when I spoke with him in person. I came back after my first shift to pick up now what's possibly available sedan. He gave me the run around about using debit. As well as credit. I will not give my business here as long as he works there. The communication between the team is poor. 0/10. I would not recommend this place to any of my neighbors here in Pearland .

The employee who helped me with my rental car was helpful. Because of his willingness to help with…read moreme it made my experience better. Hertz ran a soft credit check and after doing so they determined that my debt free lifestyle would not be acceptable to rent a vehicle. The helped me navigate through this situation and I am grateful for that. He should receive a bonus for his help.

There was only one person working with a long line. We…read morewaited 45 min wait to be serviced. This is absolutely ridiculous when you have reservations and you know how many people are getting cars at a specific time. You should have the right amount of staff in order to service your customers.

Wow I just was pulling up their phone number but had to comment when I saw these awful reviews. EZ…read moreRent a Car is great. I've used them about 12 times in the last 9 months... the staff is always great. Yes the lines can be long and the shuttles aren't the fastest but it's the cheapest cars you'll find and they are super nice. The more you use them, they start giving you really fun cars to thank you for your loyalty. You also get one free day when you join their rewards program. To the people complaining about insurance or whatever ... that's a law. Why on earth is that a reason to complain. Unless you've never rented a car before I can't see why anyone is surprised by a steep price per gallon if you don't return it with a full tank. To the one review that said they "claimed" the full tank was empty... that could happen anywhere and to prevent it they usually take like 5 seconds to scan you and give you a receipt showing no charges. I just don't get the complaints so I had to add my two cents. Yes, the line can be long and shuttles a little slower than other companies but they are so friendly and have such a great selection of cars. I'd give them a chance. I've never regretted it at all.

This place deserves negative stars!!! Needs to be shut down immediately!!! This "business" is in a…read moreback room in a hotel. It was our first time in Texas and this was the first business we encountered. It was so bad it gave us an ill perception of Texas!!! You walk in the office and two dudes are sitting behind a desk chomping on gum and are like "yeah grab that paper!" They hand you a list with 100 names on it... "Find ya name, it's gonna take 20 minutes with every person on the list..." That's what the clown with the fake jewelry said... Thank God, I said forget this... And we went and rented at a REAL rental company... This seems like a front... Not even a real business... I wouldn't trust them with your credit card info... Shut this place down!!!

Horrible customer service came in 5 mins before close time door was already locked. Told me if I…read moreleave me vehicle there it would by towed.

Travis gave terrible service, my car was dirty, then he insisted I could not bring my TADSAW…read moredonated and trained service dog into the rented vehicle. He even went as far as to write it on the rental agreement as if I was going to listen to that crap. Come on Travis, do some studying... I was actually embarrassed for Hertz by his total lack of ADA knowledge and his non-existent customer service as a whole. Long story short, I took the car, put my dog in the the car anyway, and told him to challenge me. I then left my accreditation paperwork and an ADA law refresher, and asked nicely for the manager to call me. But, you guessed it-he's also a scared little boy who can't pick up a phone. Listen princess, I'm a combat veteran who has seen more in a combat zone outhouse than you have your whole life. My service dog actually keeps me from stomping pieces of sh*t like you into the ground. You should thank him and definitely give him a pass. Thanks.

I really hope this reaches someone who can implement this for training throughout your company. I…read morecame in to Houston for a family reunion. Not wanting to inconvenience my family due to them possibly being busy, I decided it would be best to rent a car. I was able to make a reservation for a car while exiting the airport, which I found to be very convenient. When I came out the terminal, the shuttle for the car rental place was already outside and ready to take me to the location. Once I got to the rental location, I approached the desk and gave the customer service rep my ID and reservation number. Once the rep found my info, I was told that I was too early for the reservation and needed to wait. No problem...understandable. After about 20 minutes, I was allowed to come back up to the desk to process my rental. The rep I dealt with was pleasant and gave me a good recommendation on somewhere to eat. Everything was going well until it came time to authorize my car rental purchase. Once I inserted my card, everything was confirmed and approved. By the way, please make sure you have a credit card for the rental. I saw at least two people come in with debit cards not be allowed to get their rental. Here's where the issue occurred. Somewhere in the rep's process, it was discovered that I had a rental car out in their system. I confirmed to the rep that I have a rental through Avis back home that I was using for business purposes. Once this was discovered, a manager was alerted of the matter. The manager stated the only way I could get the rental would be if I had another driver on the vehicle. Since I was traveling by myself, I was not allowed to get the rental. No problem...understandable. Seeing that the authorization on my card went through, I asked the rep when the authorization would be removed so that I could attempt to rent from another company. The rep stated that they didn't process anything so nothing should've went through. Houston...we have a problem and it's not understandable. I advised the rep there absolutely was a charge that went through and I needed to know when it would be gone. They stated it should be cleared after midnight. Unfortunately, the authorization is still on my card and I wound up utilizing rideshare companies the whole weekend to get around. It was a great inconvenience to what I wanted to do. I don't know the process for getting reservations done, but something needs to be instituted that prevents this from happening to anyone else again. I probably could've went to another place, but my time had already been soured by the experience. I hope this finds the right department so that this step could be implemented.

Bus shuttle to and from the airport to and from the airport was the only good thing about my…read moreexperience. My main complaint was that my estimate was $194.13 and was charged $382.41. I asked for a copy of the contract I was signing and was told, "This is Payless!" The car smelled like marijuana with a fragrance overspray. I drove with the rear windows down. The windshield was so dirty I could hardly see out of it. There was no wiper fluid! I had to pour water on it while the wipers were working. At the return, I was told that I would get a final receipt via email. Its been 4 days and I haven't received anything.