I believe they need to get their system checked or updated. According to the agent there at…read moreenterprise, I was not able to rent a car due to "their system" not recognizing my address. I've rented from this location before, I'm not understand what the issue was. Also, with only one person working the front, and lines were getting long didn't help the situation. So thanks for nothing!

I really liked the car I had, it drove smooth. The only thing was the brakes were super sensitive…read more I slammed on them on them hard many times just by touching them. I had one problem with the billing I did not understand. I was charged for a driving and delivery but the mileage was free. I called to get clarification but didn't get any. The person I spoke to said she was an assistant manager but I could hear someone in the background coaching her on what to say. When I asked to talk to them she said they were talking on the phone not to her. I didn't appreciate being patronized like that. Because she could not explain and we were not getting anywhere she took the price off. I still never understood why that charge was on there. I liked the rep that went over the details of the car with me. He was very friendly, nice and polite. He said he had just started. He had a good disposition. I hope he keeps it.

I had to use this place because of the insurance company. I wish I could leave a zero star rating…read more They are impossible to get a hold of by phone, they forgot to pick me up at a scheduled pick up time. DO NOT COME HERE! Update to this, then when I get here they don't even have my vehicle ready. I have to wait two hours to get one. Then it smells like smoke, so I guess the smoke free guarantee is wrong. So I bring it back the next day for a replacement and guess what it smells like smoke, and I find a cigarette butt on the floor. So here I am on the second day waiting hours again because they don't have a truck ready for me.

Customer service is very bad i have reservation to pick up the car and they tell me there's no car…read moreavailable now even if i have reservation

Picked up from this location almost a year ago to use a vehicle for a 10 day, one-way road trip…read morefrom Houston TX to Charlotte NC. The service here was fantastic and I was ecstatic to find that I had been upgraded from a Mitsubishi Mirage to a GTI! (Will probably never get this lucky again). The car handled great the entire trip, and it even got to see Tail of the Dragon on an impromptu side quest. I am very grateful for the positive experience and a car that made this trip extra special !!

The customer service was terrible the lady working the counter did not take time to listen to our…read moreneeds. Better training and communication courses are needed. We asked to speak to the manager who was sitting back watching the situation unfold and with a very condescending tone he says "oh I'm the manger" like he needed the reminder for himself. Long story short enterprise lost a customer today.

My friend purchased a car from Mario's Used Cars at 11201 Gulf Fwy…read moreHouston, TX 77034. They helped her to get a very nice car at a great price. The staff is always available when she needs assistance or has questions. Service after sale is very hard to find in the used car business. I highly recommend Mario's Used Cars and I'll definitely go to Mario's first if I need another vehicle.

The lady at the front desk is always so kind and patient with you. Such an amazing team here…read morehonestly. They answer your questions in a friendly tone and have never had a bad customer service experience with them.

Customer service SUCKS! Reservation doesn't mean anything! Showed up twice when they said and no…read morecar!! Lies! Lies! Don't use them ! Deer Park, tx location Center st!

From the owner: Need a rental car in Deer Park, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Deer Park location today.

I rented a car using their drop off and pickup service. They charge a $50 fee for that service but…read morefeel no responsibility to provide the service at the time you schedule. They were supposed to be here to pick up the car at noon. Someone called me at 11:20 to make sure I would be here at noon. I checked the maps app on my phone and the driving time was listed at 38 minutes, so that made sense. When they didn't show up, I tried to call and no one will answer the phones, even though their business hours are until 5PM. No matter what menu option I selected, I was taken back to the automated menu. I called the customer service number and they reached someone at the office. Miraculously, just minutes after that call, they called me that they needed the gate code that they already have on my account. So of course they were nearby, but gave me a traffic excuse. I already know that wasn't right because I checked it on maps and knew it didn't take them an hour and a half to arrive. To be that close after I called customer service, it was obvious that they made some type of stop without regard to the customers time or schedule. I strongly advise against paying them for this service under these conditions.

We rented a Voyager mini van for our party of 7 one way to Galveston on our way to a cruise. The…read moreshuttle took awhile to get to the Houston Airport, maybe 15 minutes. Gentleman was helpful with our luggage. The line at Enterprise wasn't long. There was 1 person ahead of us. The lady at the counter was just Ok, not very helpful. The only reason why I gave them a 4 star was because another lady at the counter noticed we were waiting awhile for our car. She very nicely walked us to a mini van and started it. She said she will turn on the heat so we can wait on the car. That's great customer service! I wish I remembered her name but I have forgotten. She had long hair braids. Lovely person! Well, after waiting what seems v like an eternity I finally got out because I noticed someone who came after us drove off next to us! I went to this lovely lady and asked what happened. Mind you there is 4 staff chatting at the counter. She profusely apologized and had someone help us and we were off!