I believe they need to get their system checked or updated. According to the agent there at enterprise, I was not able to rent a car due to "their system" not recognizing my address. I've rented from this location before, I'm not understand what the issue was. Also, with only one person working the front, and lines were getting long didn't help the situation. So thanks for nothing! read more

I really liked the car I had, it drove smooth. The only thing was the brakes were super sensitive. I slammed on them on them hard many times just by touching them. I had one problem with the billing I did not understand. I was charged for a driving and delivery but the mileage was free. I called to get clarification but didn't get any. The person I spoke to said she was an assistant manager but I could hear someone in the background coaching her on what to say. When I asked to talk to them she said they were talking on the phone not to her. I didn't appreciate being patronized like that. Because she could not explain and we were not getting anywhere she took the price off. I still never understood why that charge was on there. I liked the rep that went over the details of the car with me. He was very friendly, nice and polite. He said he had just started. He had a good disposition. I hope he keeps it. read more

Was supposed to rent a car for a two week vacation, unfortunately it got ruined by an incoming hurricane, but enterprise made returning the car early so easy! They were so helpful and kind, and also quick! Great options on vehicles and they run amazingly. Will be renting another car from them soon when I reschedule my vacation! read more

Was really hesitant about this location due to the past reviews from years ago but I'm glad I decided to give them a try! New Employees, New Management and New Cars! The assistant manager Kashia helped me, making it a smooth and easy process! Even the other employee who walked up to assist another customer, greeted me before assisting the next customer. Other rentals I've received from other locations have sometimes had an odor of old water or smoke. I can safely say that this was not an issue at this location! The vehicle had a new car smell and the vehicles they have available are clean and newer vehicles. Writing this review to clear anyone else's mind that may feel hesitant about visiting due to the reviews. read more

So I rented a car from them and I arrived at 7:45 and and they told me it's going to take 40 minutes for them to have the car ready so one hour and twenty minutes later and still waiting horrible service , I always rent from them but now I need to take my business somewhere else . read more

Enterprise Rent-A-Car - Car Rental Near Me - Pasadena, Texas

I leave 1 star because I can't give less. Enterprise has added charges on 2019 to my name from February 2010. I have never been contacted about these charges before 8/14/2019 when I tried to rent a car from them, and they informed me they couldn't rent me a car because of those charges. After several attempts of reaching a person at the number they provided I reached Robert (employee number: E321YH) that told me they had no information on these charges just that it happened on February 2010. They had no information about what car, where it was rented, for how long, who rented it, how it was paid, or anything of use to find out why I had those charges. They then said that a manager would contact me soon. That did not happen. I received an email from a collection agency this morning and that is the only thing I've heard about this matter. I have rented cars from Enterprise after the date they provided, and this issue never came up until now. My phone number has remained unchanged since 2005. My address has been the same since the 90s. I was in the middle of my first semester of university at my hometown driving my own car during those dates. The little information Enterprise has does not match anything that was going on in my life at the time. This are definitely fraudulent charges placed on my name recently. I'm not sure how exactly Enterprise messed up, but it could be signs of a bigger problem such as a security breach on customers' data or corrupt practices by the company or employees. Needless to say, I will be avoiding this company for the rest of my life and I would advice everyone to do so as well. The following is a direct warning from The Better Business Bureau website I encountered when looking up the company: Pattern of Complaint Since January of 2018, the BBB of Houston & South Texas has received numerous complaints and customer reviews that exhibit the pattern below: Several complaints received in our office allege Enterprise Rent A Car exhibits poor business ethics due to their lack of customer service and deceptive billing practices. The complainants report they have received faulty, damaged and/or dirty rental vehicles from several Enterprise locations. Despite notifying employees prior to departure, they are allegedly charged for the damages once the vehicle are returned. Additionally, consumers also report they are promised a refund for the incorrect billing charges by Enterprise Rent A Car's corporate office and/or location managers. However, no refund is received nor an update provided despite numerous attempts to the company through emails and/or phone calls. In other cases, many are forced to initiate disputes through their financial institutions in attempts to receive a refund. Although Enterprise Rent A Car has responded to several complaints sent by our office, several complaints remain unanswered and unresolved. The company has also received numerous negative customer reviews which may be found under the "Reviews & Complaints" tab above. https://www.bbb.org/us/tx/houston/profile/auto-renting-and-leasing/enterprise-rent-a-car-houston-tx-consumers-0915-35001061/details#Pattern-of-Complaint read more

My husband was told to rent a car from this Enterprise because his truck was broken into and it was in the shop. Our insurance was paying $35 per day for the car rental. We always get the extra insurance, so we knew we would need to pay for the insurance and what monies were over $35 per day. When we took it back after 2 days, they charged us for 3 days and told us that "it's not like the usually renting a car"! They overcharged us and just wanted that extra day because they knew insurance was paying for it! We rent a lot of cars because of travel and NEVER go to Enterprise! They are, by far, the worse car rental place ever!! read more

Never rent car at here! They were cheat me when I really dont know too much English ! Not FairPlay!

Outrageously unprofessional with serious deficiencies in regards to their customer service and utter failure to implement Enterprises mission statement!! Dirty cars. Never rent with Enterprise again!! read more

Outstanding customer service from the head manager there. Couldn't be anymore polite and helpful. The guy was busy to the point of just doing it all by himself. I would recommend to go here if you need a car with exceptional customer service. read more

Returned a car I had for 2 weeks came back to return it. Asked if I could rent a convertible mustang that was sitting outside was told NO.... and never offered a date when I could rent it just no I can't rent it so I left took my business else where. read more

Returned car with the same amount of gas it had when got it. They charged me $ 7.85 extra , never told me, l noticed when they send me email. Avoid read more

Great Customer service. We have to wait every time little but though but both the staff members are very nice and friendly. Sometimes they upgrade as well i would definitely recommend this place read more

I called asking for a rental, and the lady on the phone was awesome. She booked me a reservation and I went on my merry way to this location. I checked in to get my rental (which I reserved, including unlimited miles) and spoiler alert: walked away again with no car, and a waste of my time. I handed over my license, credit card, and insurance. Was told that the credit card was not good enough and that now I need to produce a paystub or utility bill. He could see we were now mad and asked us how long we lived at our current address. We told him I've lived at my current address for 25 years, and why would I bring a pay stub or utility bill with me, on top of that the bills are in my PARENTS NAME. The other condition was, if I was married to the person on the card, they could rent a car to me. My mom replied, but this is my daughter. He magically understood that but I was still denied. I said , I was not told about this when I CALLED. He saw my mom's work uniform and said for $10 extra a day, we could put the rental under her name, and add me as the driver. WOW $10 magically fixes everything, and I/we don't have to produce stubs or utility bills. We asked can you just run it under my mom's credit card then. But that was a no-go and was told about the $10 "deal". He said the card must be in the drivers name because if we were to run it under my mom's card, she could dispute the charge. So, we asked for an authorization letter from her to allow me to use the card. He said they can't do that either. I asked about debit which is "instant cash" but they refused. I kept most of my composure, but told him this was the biggest load of crap I have ever heard of. A credit card can be disputed, no matter who's name it's in, even mine. Debit card is instant "cash" no dispute... and guess what, I have the pin # to authorize the deal. Who does not have an authorization letter? Where has the common sense gone? I did enjoy the now hiring sign where a Bachelors is needed, to be a manager there. From the visit today I think they need to make it a Doctorate. read more

I will not come again to the location on Braeswood in Southwest Houston. The manager thinks that she owns the company the way she talked to me on the phone. She was not only arrogant but rude. I explained about the car i was renting was to go to El Paso with my dog and my partner since they said they would be picking me up at 4;00 That did not happen. She shows up in a two door small car for me and i said that is not going to work. She said this is all im going to give you. I said why are you being so arrogant and rude, She said oh you want a free upgrade i said no, I said i need a more comfortable car and we will choose another one when we get back. I again explained to her because my sister had a major medical emergency. We start driving off and i said again this will not work. I said stop being so rude and arrogant, She then said Im Rude and Arrogant i said yes. She immediately swereved the car around the curb and said Mr. Kupfer Im not renting to you anymore.. I begged her to please let me go pick out another car, she said no becuase i said she was pompous and arrogant. well im the customer. She pulled back into my condo complex and said get out of the car, i said no. She said if i don't get out of the car she was going to call the police. She then called her officer and said she will be late as she is having a problem here. The employee said you need me to come and help you instead of the cops, She said no. She said get out of the car and started calling the police. as soon as I got out she stormed out of our complex and ran a red light. I called immediately to Corporate and they got me on the phone with a customer account rep. right away. The rep said that this location will not be renting to me because of what the manager had said. She said try another location. Thank god for the location near NRG Stadium, they not only got me a car but they saw how upset i was and gave me a bigger car than what was first given. I gave their staff Christmas candy for being the ones who know how to handle a customer. I write this so that Corporate and Area managers should not be promoting individuals who are out only for money and their egos. Had I been the Area manager who would have heard this compliant, i would have immediately removed this individual from manager to employee. No manager should call the cops on any customer because they area told they are rude and arrogant. I have called the area manager over three time and no response from Erik Breedlove. read more

I will not come again if I don't have to. The only reason I came cause insurance sent me here. Stand here for 15 minutes and no one in the counter . With the big company rental car company like enterprise . They should hire more helper to work. Only 1 guy here ??????? . read more

My first time to rent a car and Maya made it very easy. She was patient at answering all my silly questions. Although I had a reservation I upgraded it when I arrived and again Maya was smiling and reassuring the whole time. She was thorough and professional. For being such a small little location, it stays hopping. The phones were ringing and a few people were coming and going when I picked up and dropped off. I understand that this type business has its rush moments so therefore its not my place to be upset if I have to wait. Customer oriented businesses will always have to manage personal accordingly as the flow of people and phones is ALWAYS hard to gauge. But if the personal acknowledges the persons waiting or on the phone, most people will be understanding as long as they see you are working steadily. Especially when you get exceptionally service, they will come back. read more

I've rented from this location several times and each time staff was very knowledgeable about the services offered and strived to get my needs met and even some of my request! Ashley ,store manager, was present throughout all my rental experiences and she truly accomplished the Enterprise mission"...to exceed our customers expectation for service quality and value...". I hope she is valued as the asset to your company that she is! I also had the pleasure of receiving help from Carl and Joey. Both were very customer oriented and attentive. I will definitely continue to bring my business and refer others to Enterprise Pasadena, or any Enterprise these individuals are located at. Keep up the good work guys! read more

This is not only the worst Enterprise location but they have the most useless people that I have ever seen.My issues started back in December of 2013 and I addressed those complaints with the manager at the time and the area manager over several locations whose name is ERIC BREEDLOVE.He should be repremanded or terminated along with his useless workers at that location.After speaking with Eric he sent me an email which I still have that said and I will quote"Again I want to thank you for bringing your concerns to my attention and want you to know that I have addressed the issues.This email will serve as your Free three day Voucher for a full size car where you will only have to leave a $50 deposit on your credit card.Thanks again for your business"Eris Breedlove area manager.Office # 281-652-4600,Mobile # 832-215-7185,Fax # 877-501-2419.I also had issues again and recieved a free upgrade card 0n 5-3-2016 code E522p9 from a Jesus R.I have never needed a rent card until recently so I took the card and email with me ON MY DAY OFF USING MY TIME AND GAS to get a car.Eric said there was no time limit on it so I showed these to the useless people working there and GUESS WHAT...WAIT FOR IT...Sorry we can't do this and you will have to call Eric.I then called the office number from above and talked to a lady who said she was sorry but that Eric was in an area managers meeting but would leave him a message to call me.I left her my number and said that was ok but I was just going to call another rental car company and get what I needed.She said wait and put me on hold as I was driving home.She came back on the line and ask me was I close to another location and I said yes the one on Bay Area Blvd in Webster.She said to go there and she would call them and get things worked out.WELL GUESS WHAT...WAIT FOR IT...you guessed it'they could not and would not do anything and not only that the African American gentleman I spoke with(did not get his name) was a jerk about it.Another uesless employee.I then called Eric's cell phone number and left a detailed message and waited for a call back.WELL GUESS WHAT...WAIT FOR IT...You guessed it,no call back.My only hope is that someone higher up than Mr.Eric Breedlove reads this message and sees what kind of employees he has working for him at both locations.If anyone messages me back on the situation that would be great with me but you can better believe one thing...I will do everything in my power to make sure that everybody I know at work,my friends and the corporate office of my company know how I have been treated and lied to !!!!!!!!!!!!!! and that it will be a cold day in hell before I ever step foot in or rent another car from Enterprise !!!!!!!!!!!!!!!!!!!!!!!!! read more