Worst place ever do not rent cars here. Reserved the vehicle 2 weeks prior of my vacation to…read moreFlorida. Today i went after receiving about 3-4 calls asking me if I was going to pick up the vehicle, they offered me another vehicle because the original vehicle was in for "repairs" they made me and my family miss our trip to Destin and lose our deposit for our Air bnb due to complications of sorting stuff out. The employee was also very rude. Never again going to any Enterprise ! .

My biggest issue with this Enterprise location was the customer service experience with the Asian…read moremale employee who assisted me at both check-in and return. When I arrived to check in, he continued a phone call and did not acknowledge my presence at all--not even with eye contact. I expect at least a basic acknowledgment when walking into a business, especially at a rental counter. That same employee handled my return, and the process was excessively long. He again failed to acknowledge me while assisting another customer, then went outside to check the car, came back inside, and said absolutely nothing. I had to ask whether my return had even been completed. Several hours later, I still have not received an electronic confirmation that the vehicle was checked in. This was a frustrating and avoidable experience driven entirely by poor communication and lack of basic customer awareness. With additional training, this employee--and this location--could perform much better.

I would like to recognize Trey for providing outstanding customer service. He has consistently been…read moreprofessional, knowledgeable, and attentive throughout every visit. What I appreciate most is his dedication, clear communication, and genuine care for his customers make the entire experience stress-free. Thank you, Trey for always going above and beyond. Your excellent service is truly appreciated and does not go unnoticed.

tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back

DO NOT RENT FROM GREENBRIAR- Med Center LOCATION UNLESS YOU WANT OUTRAGEOUS CHARGES AFTER THE FACT!…read more I am not one to post negative reviews on any of my accounts but this has to be said to protect others. I had a wonderful experience at this location (or so I thought) while my car was being serviced for maintenance wear and tear. An Enterprise Associate picked me up from mechanic and brought me to Enterprise (in car I would be renting). The wait time wasn't that long, about 7 min). Once it was my turn, we went out to inspect the silver Altima and she marked down the dents, scratches, parts of vehicle that were separated and assured me it's already marked down on their end and then marked down in front of me and I pointed out others because I don't want to be liable for any damages from someone else. Day of returning car, wait time was a little longer but it was okay because Associate at desk was kind and polite. She did the return car check and she said everything was fine, of course with the car. Gas was even filled (even though it was only supposed to be have been above the half point, but I returned the car earlier than expected thanks to Amazing mechanics at Eric's Car Care in Rice Village. Because of the full tank of gas and Associate being kind, she even credited me $15, making entire credit of $33.55, not a negative balance but a positive one. There were no issues then and definitely shouldn't be any issues now. I was refunded the remaining balance and waited about 20 min for someone to come and take me back to Eric's. When Pedro arrived, I offered to stay and wait longer so he can have his lunch that he had but he said it was alright. We headed back to mechanic (in the rental I just returned) for Pedro to drop me off and that was that.... thats what I thought until today when I got an email stating I OWE them $1,285.50 for alleged damages If I had incurred any damages, I would have already informed Enterprise. I have been using Enterprise for over 20 years. What I won't accept is being held liable for damages before car was issued to me or after Ive already released vehicle and others have driven it. Car was returned a week ago & was fine and now they are claiming damages that were not done by me, damages that were there before me, damages that could be caused by their own Associates since they use the same rental I used to both pick up and drop me. Do not let them do this. Do not allow Enterprise, Greenbriar or any rental agency to use the same vehicle to drop you off. They will smile at your front but will hit you with outrageous charges and lies after the fact. This is the most dishonorable and despicable thing I've come across from a business.. Please, if you must rent, use AVIS that is close by on Kirby (5 min) this location or use another Enterprise, unless you want to get hit by charges that you didn't incur but they will claim you did, which now, I will have to fight against. And to think I was going to use this location for future rentals but I will continue using another Enterprise location I tend to use in SW Houston for trips. I even left them a glowing review after receiving the message with a link to rate them 24 hrs after returning the vehicle (please remove that review wherever it is posted since it clearly a lie now). I've driven rentals out of city and nothing, now to have this car for 4 days, locally, they are trying to put previous damages and/or damages that happened outside of my care on me. I only used this location out of convenience and look how that turned out. Go where you know , do not use them because of convenience. Convenience will cost you. They couldn't get their money from previous renter who actually incurred the damages on the vehicle or one of their own Associates caused the previous and/or new alleged damages before and/or after I came into picture, now they are trying this disgusting stunt. Do not use Enterprise on Greenbriar, unless you want to be charged or deal with the headache and hassle that I am currently undergoing. Happy Mother's Day to me. Blessings.

Brought my rental in for a swap out due to my horrible experience in them not checking the rentals…read morebefore renting them at the 1406 South Loop W Houston, TX 77054 location. I was greeted as soon as I arrived. The man at the front was really friendly and communicative with the status of the vehicle being prepared. I waited about 20 minutes for them to detail the car, which was understandable on short notice. Car I received was in great condition other than a maintenance light that was meant to be reset. I was even given proper reimbursement from their other poor location, 1406 South Loop W Houston, TX 77054 mistakes.

Zero stars. I booked my truck. Provided payment info, I got confirmation emails. Then when I showed…read moreup on the day, they tell me that my reservation is cancelled. They should have seen I was moving to another town with this truck. They swear they called me, no calls, no emails. I ask them can they find another branch that had a truck, he tells me there' are no trucks in Houston for rental. None. Not only would I recommend avoiding them, someone needs to shut down this ghetto cover up business. Cause clearly they are no t there to rent trucks. Seriously they need to be investigated.

There was only one guy working here during my visit but he was so nice! He acknowledged people…read morecoming in and waiting. He would tell you who is first and what you're waiting for. (I have very low expectations for people working at car rentals though....) I rented a car at this location. It's like a small trailer in a small lot with several cars. If you're looking for upgrades, chances here are slim. The car I got was what I had reserved, but I didn't feel safe driving it away. The guy said I could wait for him to help other customers, or I go to another location and switch out the car. I went to two more locations before another car was available. Took me like 1.5 hours. I guess Budget holds a $200 deposit so you need a credit card and ID.

This is the worst Avis location ever. They are not helpful, they won't work with you, and they're…read morejust plain rude. I won't go back.

This has been my Go To rental place for years. I live in the Midtown neighborhood so I'm familiar…read morewith how the area has changed, both good and bad, over that time. But let me tell you, the crew at this Avis have ALWAYS been top tier great. They really do care about your reservation. Many of the poor reviews are from people complaining about things that are out of the employees control or are of their own making. The people here still try very hard to make your experience a good one. I also rent through Costco Travel and it's always easy. As for the neighborhood, it's changing and improving. But Avis has always had great security and I've always felt safe while picking up and dropping off. I admit I no longer walk over to the business, but that's a Midtown issue that thankfully is beginning to change. So don't let the low rating fool you. Treat people well and with respect and you get the same. It's not hard. Again, top notch crew, top notch cars (only ever had one problem in all the years and it was easily solved). Love this place and the people. Thank you!

Can't wait for this company to fail. The customer support is a f*cking joke! I got a parking ticket…read moreby mistake got it resolved and the money returned back to them from the owner of the lot. hertz is making it complicated as f*ck for me to get my money back. Do not recommend, plenty of other rental car companies out there. No need to use this trash a** company

It seems the theme of my reviews today is "You get what you get"…read more I reserved a manager's special for an EV car because I'm traveling to Arizona (my work schedule didn't allow me to travel via train like a sane person and I don't trust Frontier airlines) I arrived and didn't really see any EV cars. While the woman attending to me was nice, she asked me,"Do you absolutely need an Electric car" and from the past reviews I already know what was happening but I was already on a time crunch and I should have already been hitting the road at this point. I answered no but asked what she had avaliable and to my surprise, 90% of the cars on the lot had some sort of issue. She was able to get me into a nice little Jeep Compass and they got it cleaned up for me. She hurried back in and when I got in the car, I realized there was no gas in it. I never had a rental car with no gas. It was almost like a "Here, damn" type situation. Of course I took my photo and plan to reach out to customer service to discuss this. What really got me upset was seeing that I was charged extra for being switched to another car. I believe that I shouldn't be charged extra at all for something that they couldn't provide. Honestly, this location shouldn't have been bookable if they couldn't keep up with any demand. I had rental companies before call other locations and uber me to make sure I was taken care of. I could understand if they put me in a full size SUV or a minivan but not for something as equal value as what I booked. Overall, your best bet is to call this location ahead of time to make sure they even can assist you.

Customer Feedback - Luxury Living on Wheels My trip from…read moreHouston to Dallas felt like stepping into a world of luxury living on wheels -- smooth, comfortable, and thoughtfully curated from beginning to end. This was, without question, one of the most relaxing rides I've had in a long time . Cost & Convenience Being able to save on gas and let someone else do the driving was a huge plus. Round‑trip cost: $309 Early booking: Normally $79 each way The value for the experience is undeniable. Arrival & Safety Measures Once I arrived, the bus driver greeted me warmly and loaded my luggage into the bottom storage compartment. The attendant then requested my name and license for safety and rider identification. I was very impressed with the security measures -- it felt organized, professional, and reassuring. The attendant even offered to carry my bags onto the bus, allowing me to focus on boarding safely and watching my step. That level of care is rare and deeply appreciated . Seating Experience I was escorted to my seat, and while the service was exceptional, I was disappointed to find the table broken. The attendant tried to fix it -- even using a phone charger to weigh it down -- but it wasn't enough. At this price point, the seat should have been inspected and repaired beforehand, especially knowing a paying passenger would be assigned to it. Still, the attentiveness and effort were commendable. Why I Choose This Service One of the main reasons I continue choosing this company is the way the attendant takes care of passengers and the smoothness of the ride. Pickup and drop‑off locations are both safe and convenient: Hyatt Regency - Houston DoubleTree Dallas Airport Both hotels have staff who are consistently kind, welcoming, and helpful. Amenities That Feel Like First‑Class Travel This service offers rounds of amenities that make the journey feel like a luxury flight on wheels: 1st Round - Comfort Essentials Eye mask Ear stoppers Toothbrush Eyeglass wipes Facial tissue 2nd Round - Cozy Comfort Full‑size gray Sherpa blankets (so soft and warm) 3rd Round - Snacks Galore Kettle chips (3 flavors) Popcorn Oreo cookies Lorna Doone shortbread cookies Nuts (3 flavors) Fruit bars 4th Round - Drinks Soda Wine 5th Round - Meal Options Choose one meal: Turkey wraps (3 variations) Salads (3 choices) 6th Round - More Snacks & Drinks Because luxury means never running out. 7th Round - Warm Towels A refreshing touch to end the ride. Throughout the entire trip, there was constant trash pickup, keeping the bus clean, tidy, and comfortable. Seating Layout & Comfort Outlets at every seat Seats are large, plush, and recline Right side: single‑row seating for privacy Left side: two‑seaters, but spacious enough that you barely notice someone beside you This setup makes the ride feel personal, peaceful, and incredibly comfortable. Final Thoughts No other service out here meets passenger needs at this level. From safety to comfort to amenities, this truly feels like luxury living on wheels. Despite the table issue, the overall experience was exceptional, and I look forward to riding again. Final Thoughts No other service out here meets passenger needs at this level. From safety to comfort to amenities, this truly feels like luxury living on wheels. Despite the table issue, the overall experience was exceptional, and I look forward to riding again. One area I would love to see improved is the brand of water provided onboard. While the overall service is exceptional, the water brand Niagara is known as one of the lower‑rated options on the market based on multiple water‑quality analyses. For a service that prides itself on luxury, comfort, and premium amenities, upgrading to a higher‑quality water brand would further elevate the experience. A small change like this would align perfectly with the high standards already set and ensure every detail, even the water, reflects the level of excellence passengers have come to expect.

I was whispering the whole time a d I was asked twice to use inside voice. It felt condescending…read more The issue was the bus had such a howling sound. It was not quiet at all. So I am guessing that was the problem. I would rather fly from Houston to San Antonio moving forward. Would only recommend if you are going alone or if you do not have any friends.

Terrible experience. Took two different cars that were not externally marked as non rentable, had…read moreto sit in long line to check each car out only to have both cars show up in the system as non-rentable. After going through the line a third time I had to go to the desk so they could pre-check if the car was rentable. Two days later car died on the road and they had to send lyft with 2hr round trip after refusing to deliver a replacement car. Would not recommend at all. Seems to be disorganized from the very top level down with few people knowing what is going on and items wrong at every turn. Management needs to get all employees on the same page.

I returned a van I rented at a Hertz in Tucson. The van was dirty when I got it, but it was at…read moreclosing, and I just wanted to get back home to Texas (yeah, big mistake on my part, not making a bigger fuss). I get it here, and the extremely rude, patronizing manager and employee inform me they are going to charge me $250.00 if I don't jump through their hoops and do their job for them. Then they tell me a car wash down the street has free vacuum, well yeah sure if you take your car through the car wash! Thankfully the manager there was much more accommodating and helpful than the Hertz people. He let me vacuum it for free. I took it back and was able to get my deposit back. I have never seen such a shoddily run company, employees who act like they're doing the customer a favor by acting rude and patronizing! I don't care what it costs, I will NEVER use Hertz again and will blast what happened to everyone I can on social media. They shouldn't be allowed to treat customers like we're an inconvenience instead of what drives their company and pays their salaries! I'd give them zero stars if I could!

when I arrived to get the car, which is located downtown in a parking garage, which gives you a…read moreErie feeling! The car was filthy. The front seat had red stains looks like bloodthe backseat had stains as well! I didn't keep the car for the entire reservation because I felt dirty! I returned the car ASAP and canceled the membership! I wouldn't advise anyone to rent a car through zipcar! Everyone will know it's a Rental car because they put zip car stickers all over the car which is hilarious! Never ever again!

* * * * * * WARNING * * * * * * * If you are running late…read morereturning the car and you do not have the money to extend the reservation, DO NOT TURN THE GAS OFF and DO NOT CLOSE ALL OF THE DOORS until you get the car back where it belongs. Because if you turn the gas off after your reservation has expired, the car will not turn back on until you pay again. It's a toss up whether your car will be at the location or not. Read the other reviews. We ALL can't be lying. Do it at your own risk. I had to walk over a mile in the hot sun to track down another zipcar, because the original car never showed up. Yes, they charge a $50 late fee, but most people don't care about paying that. I had a TON of errands to run that day, so I didn't return my car on time on time either. Perhaps, if it had not taken nearly two hours to get a replacement car, I would have been able to turn it in on time. One place that I REALLY needed to get to was closed by the time I got there. Just use a regular car rental company if you need dependability, because there is nothing dependable about Zipcar except the late fees. Oh, and the customer service reps are NOT in the United States and English is not their first language. So, calling them to about anything will be challenging or a complete waste of time depending on who answers the phone. Go to a regular brick-and-mortar rental company if you are an ADULT with ADULT business to take care of. Or use Uber or catch the city bus. * * * * * * AGAIN * * * * * * If you are running late returning the car and you do not have the money to extend the reservation, DO NOT TURN THE GAS OFF and DO NOT CLOSE ALL OF THE DOORS until you get the car back where it belongs. Because if you turn the gas off after your reservation has expired, the car will not turn back on until you pay again.

Awful. Employee attempted to charge me $75 for a pet cleaning fee based on the presence of about 15…read morepet hairs, which I then picked out with my fingers. Said I could appeal to the manager "when he returned." And when was he going to return? Our employee didn't know. Rather than continuing to argue -- Hertz policy says to charge a fee only if it takes extraordinary effort to get rid of the pet hairs -- I went to a car wash and vacuumed it out, which took all of 30 seconds because there was like 2 pet hairs left at this point. I filed a complaint with Hertz central and they agreed based on the evidence I provided that the employee needed to be reprimanded and provided a refund for the cost of the vacuuming and gave me "Hertz loyalty points." I have used Hertz for over 40 years and never had trouble before. This place deserves its 1.8 rating. Hertz Central: you need to pay attention to this branch.

This was the worst experience that I have ever had working with a car rental service. Not only was…read morethe Manager Tramell very rude from the start of my interaction, I booked and paid for my reservation and was told that I couldn't receive my rental into the next day. When I asked why the Manager told me I had to call the 1-800 number. I called the 1-800 number and they told me I needed to go back in the store. Some of the rudest people in that call center. They over talked me, put me in a que 3 time for over 45 minutes for them to tell me they cancelled my reservation without my knowledge and still charged my card. The manager was disrespectful and lazy. One of the worst experiences I've experienced from a customer service place in my life. I would never use this company again.