I rented a car for a week, and I had a fantastic experience from the moment I picked it up until I…read moredropped it off. Thanks to Diamond, the process was stress-free. She had a positive attitude and provided excellent customer service.

My insurance was helping pay for a rental vehicle while my personal vehicle was being repaired at a…read morebody shop. I had asked this location if they happened to have an upgraded vehicle such as an SUV as that is what I normally drive. I needed a bigger vehicle for work purposes. This location told me they did NOT have any bigger vehicles on the lot, so I went with the regular car and just had to make ends meet on my end for the time being. To my suprise, when I returned the vehicle I was going to be charged over 200 dollars for an over due rental (This is what they told me on site). I called my insurance and they were able to clear it. No big deal. A week later, my credit card was charged an additonal 175. Turns out they put me down for an upgraded vehicle when all I received was a regular sized car. I once again called my insurance company to figure out what they were actually covering vs what happened at the lot. Called enterprise and notified them of this problem, they told me to call insurance, insurance told me to call Enterprise... either which way I was ripped off from enterprise as they rented me something I did not actually recieve and they will not fix the problem. Absolutely ridiculous and shady behavior all the way around. I'm out of a good amount of money and looks like I won't be getting it back.

This was the best end-to-end customer service I received in all my years of renting! I'd opted to…read morepay a reasonable price through Expedia, hoping to avoid the high pressure sales tactics the cheaper rental companies employ on exhausted travelers at airports. Thankfully there was none of that, just courtesy and smiles from Brandon B, Jace and team. I will definitely rent from Enterprise the next time I come to IAH.

I had the worst experience at this location yesterday due to the behavior of the manager on duty,…read moreChamp. His conduct was unprofessional, demeaning, and condescending. He should not be in any customer-facing position. I was sent to this Enterprise location by Uber for a car swap after getting a flat tire on the rental I picked up Monday. The vehicle had no spare, so it had to be towed. The flat occurred around 5:45 PM. When I arrived, I explained the situation and was told to speak with Champ. He informed me that no rentals were available at that moment and asked me to wait until he cleared the current line. I waited outside in the cold for 15-30 minutes as more customers arrived. I eventually asked if there was somewhere I could wait inside, and he directed me to a seating area. After an additional 20-30 minutes inside the airport, I got into the main line. I was again instructed to speak with Champ -- meaning I had to go back outside. By this point, I had been waiting for over an hour. I approached him to ask for an update and to understand how many customers he needed to assist before I would receive help. Champ became immediately escalated, telling me I "wasn't his customer" because I didn't pick up my rental at that location. He insisted he would help all customers with reservations for that branch before assisting me, despite the fact that I already had an active rental and had been waiting longer than many of the customers he assisted ahead of me. I reminded him that he works for Enterprise as a whole, and I could not understand why roadside assistance would send me to a location that supposedly had no vehicles. He then yelled that he wasn't going to argue with me and walked off to help yet another customer who arrived after I did. At this point I called Enterprise Roadside Assistance, in tears, trying to understand why I was sent there and prepared to request an Uber home. I asked Champ for his last name for documentation purposes. He yelled back, "CHAMP! YOU CAN TELL THEM CHAMP -- THEY AIN'T GOING TO DO ANYTHING!" After another 10-15 minutes, Champ suddenly produced a vehicle -- a Mitsubishi Mirage -- that had been sitting in the lot the entire time. I didn't care what the car was; I just wanted to get out of the cold and go home. I finally left with a rental around 8:30 PM, nearly three hours after the flat occurred. **This was the worst customer service experience I've ever had.** **I will never use this location or enterprise again.** **Champ should not be in a customer-facing role in any capacity!**

The Elite Midsize SUV we rented was not available. They did not tell us this until we were outside…read morewaiting for over an hour. The attendant was very nice, however, he could not tell us when our type of vehicle would be ready. He only said that there were some in the garage awaiting detailing. We finally just had to settle for another type of vehicle which didn't suit us well. Also, insurance was put on our booking, and we had not chosen that in our online booking process.

Shoutout to Jamilah! Made my experience the best I've literally ever had a Hertz !…read more Her customer service from her from start to finish. I've been to this Hertz location a couple times and the last few times I've had unfavorable experiences, though I decided to still give them a chance and I'm glad I did! This location at IAH car selection is a hit or miss for the standard SUV's/bigger cars. However, for the smaller sedans/intermediate SUV's they have a pretty good selection. The car lot is pretty easy to navigate and they usually have an attendant standing in a designated area when you come through the automatic sliding doors to assist you.

Our experience with the IAH Houston Rental Car Center at George Bush Intercontinental Airport…read more("IAH") was a good one. Everything was quick and efficient, and it wasn't crowded during our two visits. It was quiet, actually. To give you an idea of how fast everything was, we landed in Terminal A, exited the secured area, and went down the escalators to baggage claim and ground transportation at 4:40pm on a Friday. We were inside our rental car by 5:02pm. Those 22 minutes included walking to and riding on the rental car shuttle, checking in with our rental car agency (Alamo Rent a Car), and walking to and loading up our rental car. Returning our rental car was as fast as could possibly be, the following Saturday at 3:46pm. I was greeted by an Alamo employee as soon as I pulled up and parked. The return address is 17330 Palmetto Pines, Houston, TX 77032. Follow the signs from there. Alamo's QR-code check-in process made picking up our rental car fast. For details on that and our overall experience with Alamo at IAH, see my review here: https://www.yelp.com/biz/alamo-rent-a-car-houston-4 It takes about five minutes to get from the airport terminals to the Rental Car Center. Shuttles depart every five minutes from the terminals to the Rental Car Center. For more information on exact pickup points and hours of operation, visit: https://www.fly2houston.com/iah/rental-cars Shuttles depart the Rental Car Center every five minutes to the airport. Make sure you board the correct shuttle for your terminal.

The rental car center met expectations. Bus service out of the airport was a bit disorganized, but…read morethere was a long line and we all got to the rental car center reasonably fast. Car return went well.

I want to give a huge shout-out to Claudette, Donte, and Cindi for going above and beyond with…read moretheir customer service! I accidentally left my work phone in my rental car and immediately submitted a lost item claim through the website as required, specifically requesting to be contacted. Claudette messaged me the very next day to confirm they had it, and Donte followed up with a call to let me know it was found! Since it was a work phone containing vital information that I needed for the next business day, their speed and coordination were lifesavers. They were able to get the phone back to me quickly, and I truly wish I had their last names to share with corporate. They deserve formal recognition for this level of care it's not something you see every day. Thank you, National Team!

I got there early to pick up my reserved rental. Getting the rental was easy. Checking out was slow…read morebut the lady was nice. They had a good selection of cars. I chose a mini van which was very nice, new and spacious. Also very clean. Returning the car was easy, they are always very friendly and asks for feedback right on the spot.

What a total waste of time and counter space. The people move so slowly you would think they are…read morethe cast from the DMV counter scene on the cartoon Zootopia! People that have the company shirts on, just walk around looking while 75 people stand in line. The counter people get the bum wrap while it's the team behind the scenes that is causing the slow down. My car was so dirty inside and out I demanded another car. The second car was also dirty but I had already spent over 1.5 hours dealing with the counter and staff I was done! Not a good experience

After being treated like garbage by the employees at the IAH Hertz counter I walked away and made…read morean online reservation at Avis. Ten minutes later I was driving out of the lot in a new Ford Explorer Platinum. The Avis staff was friendly enough and Avis quite literally salvaged my family vacation. So there's that.

Julio from Budget Hobby Airport is so helpful with excellent customer service!!! Will definitely…read moreuse budget again.

Pros: a car was available. I an a fastbreak member. I got a text telling me to go straight to zone…read more2 and choose a car. I received the text at 9:32am My rental time was 10:00. I got to the car at about 10:45. Perfect. Con: I go to check out. The lady at the check out asked if I got a paper. I said, no i got the aforementioned text to go choose a car in zone 2. She took the keys and my license and checked me out. She couldn't print a contract or email it, so I had no proof that I legally had the car. She said, "I wouldn't open the gate if your couldn't legally have it." But I kind of need proof of anything does happen. I didn't get an email like she said I would. So she told me to go back into returns. Go stand in line and talk to someone to get the contract. After I got into the returns area, I got the text to check the car out with the system. Which has happened at other locations, but other places could email me the contract. Inefficient. If I didn't have to use budget sometimes for work, I would not.

Rental was for thanksgiving week and everything ran smooth. I rented through a third party and…read morepicked up with no issues. Garcia helped me out and delivered exceptional customer service and was very nice. He went out of his way to help me and my kids which I really appreciate. The car ran fine and was is good condition considering the miles.

On January 16, 2025 7:45 PM in Houston, Texas, IAH Airport the rental agent advised me that I must…read morepurchase the toll program at $14.99 per day, resulting in a total charge of $38.31 to my credit card. The agent stated that if I did not purchase this option, I would incur toll charges of approximately $15 each time I passed through a toll. Before agreeing to this charge, I clearly explained my travel plans in detail and showed the agent my GPS route. My travel consisted only of driving from the airport to my hotel in Katy, very limited local driving near the hotel (with most destinations within walking distance), and returning to the airport on Sunday. Despite reviewing my route, the agent strongly insisted that I purchase the toll package and warned that I would pay significantly more without it. Based on this representation, I agreed. In reality, I only passed through two tolls, each clearly posted at $1.50 for two-axle vehicles. Even accounting for the return trip, the total toll cost would be approximately $6.00 (four tolls total). This amount is far less than the $38.31 charged and confirms that the information provided to me was inaccurate and misleading. I am also concerned that this interaction reflects sales pressure to purchase unnecessary add-on services rather than transparent customer guidance. After researching this issue on the Better Business Bureau website, Yelp, Google Reviews, and your company's own customer reviews, I found numerous complaints describing the same experience customers being pressured into purchasing toll packages and other add-ons that were not needed. This appears to be an ongoing and recurring issue rather than an isolated incident. Very disappointed

I showed up to the wrong location and they helped me out with securing a rental. It was my mistake…read more The employees were very helpful.

Had a great experience at this location! Keyanna was really helpful with the pick-up process and…read moredid a fantastic job walking us around the car and explaining some of its features. We were in and out pretty quickly. Plus, we were able to leave the rental at Joe Hudson Collision once our car was finished being repaired. Highly recommend!