Cancel

    Open app

    Search

    Enterprise Rent-A-Car

    3.3 (52 reviews)
    Closed 9:00 am - 12:00 pm
    Updated 2 weeks ago

    Enterprise Rent-A-Car Photos

    From this Business

    You might also consider

    Recommended Reviews - Enterprise Rent-A-Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    We chose this truck foe the weekend.

    Went to Enterprise to rent a truck for the weekend and the experience was wonderful. We were greeted at the door walking in and had a variety of trucks to pick from. The staff was friendly and the atmosphere was inviting. Mr. Austin took care of us and we were driving out a few minutes later. I would recommend this location for all your rental needs. E.E. Wilkins www.eewilkins.com

    Tracy R.

    Long lines. Twice they did not have the car I reserved. I would not recommend. What is the point of reserving a specific type of car if they don't have it in the first place?

    Chevy Impala

    See all

    2 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sarah T.
    62
    63
    34

    1 month ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Terrible service no help just remotes never have car always trying to just put you in any car except the car that was actually rented

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of San W.
    6
    856
    10

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Tracy R.
    144
    38
    6

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Joshua W.
    433
    114
    69

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Harry I.
    1
    163
    38

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    This location is better than the rest, hands down! They helped me a lot after that mess at the airport. They're very nice too :)

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Norm G.
    3
    27
    95

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bree H.
    3
    58
    14

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dan B.
    6
    142
    13

    11 years ago

    The best rent a car experience I have ever had. Friendly staff and amazing service.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Enterprise Rent-A-Car Reviews in Other Languages

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    com credit card and shop rates on priceline, cross-reference the rates on competitor broker sites, then name my own price on priceline's other app.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.4(262 reviews)
    3.9 miIAH Airport Area

    This was the best end-to-end customer service I received in all my years of renting! I'd opted to…read morepay a reasonable price through Expedia, hoping to avoid the high pressure sales tactics the cheaper rental companies employ on exhausted travelers at airports. Thankfully there was none of that, just courtesy and smiles from Brandon B, Jace and team. I will definitely rent from Enterprise the next time I come to IAH.

    I had the worst experience at this location yesterday due to the behavior of the manager on duty,…read moreChamp. His conduct was unprofessional, demeaning, and condescending. He should not be in any customer-facing position. I was sent to this Enterprise location by Uber for a car swap after getting a flat tire on the rental I picked up Monday. The vehicle had no spare, so it had to be towed. The flat occurred around 5:45 PM. When I arrived, I explained the situation and was told to speak with Champ. He informed me that no rentals were available at that moment and asked me to wait until he cleared the current line. I waited outside in the cold for 15-30 minutes as more customers arrived. I eventually asked if there was somewhere I could wait inside, and he directed me to a seating area. After an additional 20-30 minutes inside the airport, I got into the main line. I was again instructed to speak with Champ -- meaning I had to go back outside. By this point, I had been waiting for over an hour. I approached him to ask for an update and to understand how many customers he needed to assist before I would receive help. Champ became immediately escalated, telling me I "wasn't his customer" because I didn't pick up my rental at that location. He insisted he would help all customers with reservations for that branch before assisting me, despite the fact that I already had an active rental and had been waiting longer than many of the customers he assisted ahead of me. I reminded him that he works for Enterprise as a whole, and I could not understand why roadside assistance would send me to a location that supposedly had no vehicles. He then yelled that he wasn't going to argue with me and walked off to help yet another customer who arrived after I did. At this point I called Enterprise Roadside Assistance, in tears, trying to understand why I was sent there and prepared to request an Uber home. I asked Champ for his last name for documentation purposes. He yelled back, "CHAMP! YOU CAN TELL THEM CHAMP -- THEY AIN'T GOING TO DO ANYTHING!" After another 10-15 minutes, Champ suddenly produced a vehicle -- a Mitsubishi Mirage -- that had been sitting in the lot the entire time. I didn't care what the car was; I just wanted to get out of the cold and go home. I finally left with a rental around 8:30 PM, nearly three hours after the flat occurred. **This was the worst customer service experience I've ever had.** **I will never use this location or enterprise again.** **Champ should not be in a customer-facing role in any capacity!**

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    IAH Rental Car Center - Alamo Rent a Car inside the IAH Houston Rental Car Center. I scanned the QR code and skipped this line.

    IAH Rental Car Center

    2.4(9 reviews)
    3.7 miIAH Airport Area

    Our experience with the IAH Houston Rental Car Center at George Bush Intercontinental Airport…read more("IAH") was a good one. Everything was quick and efficient, and it wasn't crowded during our two visits. It was quiet, actually. To give you an idea of how fast everything was, we landed in Terminal A, exited the secured area, and went down the escalators to baggage claim and ground transportation at 4:40pm on a Friday. We were inside our rental car by 5:02pm. Those 22 minutes included walking to and riding on the rental car shuttle, checking in with our rental car agency (Alamo Rent a Car), and walking to and loading up our rental car. Returning our rental car was as fast as could possibly be, the following Saturday at 3:46pm. I was greeted by an Alamo employee as soon as I pulled up and parked. The return address is 17330 Palmetto Pines, Houston, TX 77032. Follow the signs from there. Alamo's QR-code check-in process made picking up our rental car fast. For details on that and our overall experience with Alamo at IAH, see my review here: https://www.yelp.com/biz/alamo-rent-a-car-houston-4 It takes about five minutes to get from the airport terminals to the Rental Car Center. Shuttles depart every five minutes from the terminals to the Rental Car Center. For more information on exact pickup points and hours of operation, visit: https://www.fly2houston.com/iah/rental-cars Shuttles depart the Rental Car Center every five minutes to the airport. Make sure you board the correct shuttle for your terminal.

    The rental car center met expectations. Bus service out of the airport was a bit disorganized, but…read morethere was a long line and we all got to the rental car center reasonably fast. Car return went well.

    Photos
    IAH Rental Car Center - Inside the IAH Houston Rental Car Center. Elevators up to shuttles to airport terminals. Downstairs are rental car agencies.

    Inside the IAH Houston Rental Car Center. Elevators up to shuttles to airport terminals. Downstairs are rental car agencies.

    IAH Rental Car Center - We got to pick any of these for our rental car. Alamo Rent a Car. We went with the Toyota Camry at the end.

    We got to pick any of these for our rental car. Alamo Rent a Car. We went with the Toyota Camry at the end.

    IAH Rental Car Center - Our Toyota Camry rental car this weekend. Alamo Rent a Car at IAH Houston Rental Car Center.

    See all

    Our Toyota Camry rental car this weekend. Alamo Rent a Car at IAH Houston Rental Car Center.

    National Car Rental

    National Car Rental

    3.8(175 reviews)
    3.9 miIAH Airport Area

    I was a little nervous due to all the recent travel issues. No need. I was late picking up my…read morerental but still had a good selection. I am an emerald club member and had many cars to choose from for my road trip. There are many rental car companies in the plaza. We use national. I chose a Chrysler minivan. It was super clean, new and spacious. Had all the bells and whistles such as charging pads for the phone, a full display for music, climate and CarPlay for my phone. Thank you National, for coming through this week. Checkout was fast and easy also.

    I want to give a huge shout-out to Claudette, Donte, and Cindi for going above and beyond with…read moretheir customer service! I accidentally left my work phone in my rental car and immediately submitted a lost item claim through the website as required, specifically requesting to be contacted. Claudette messaged me the very next day to confirm they had it, and Donte followed up with a call to let me know it was found! Since it was a work phone containing vital information that I needed for the next business day, their speed and coordination were lifesavers. They were able to get the phone back to me quickly, and I truly wish I had their last names to share with corporate. They deserve formal recognition for this level of care it's not something you see every day. Thank you, National Team!

    Photos
    National Car Rental
    National Car Rental - The blown out tire on the rental

    The blown out tire on the rental

    National Car Rental - Another picture of the damages

    See all

    Another picture of the damages

    Thrifty Rent A Car - @endoedibles on Instagram 08/31/24

    Thrifty Rent A Car

    1.5(183 reviews)
    3.9 miIAH Airport Area

    Rental was for thanksgiving week and everything ran smooth. I rented through a third party and…read morepicked up with no issues. Garcia helped me out and delivered exceptional customer service and was very nice. He went out of his way to help me and my kids which I really appreciate. The car ran fine and was is good condition considering the miles.

    On January 16, 2025 7:45 PM in Houston, Texas, IAH Airport the rental agent advised me that I must…read morepurchase the toll program at $14.99 per day, resulting in a total charge of $38.31 to my credit card. The agent stated that if I did not purchase this option, I would incur toll charges of approximately $15 each time I passed through a toll. Before agreeing to this charge, I clearly explained my travel plans in detail and showed the agent my GPS route. My travel consisted only of driving from the airport to my hotel in Katy, very limited local driving near the hotel (with most destinations within walking distance), and returning to the airport on Sunday. Despite reviewing my route, the agent strongly insisted that I purchase the toll package and warned that I would pay significantly more without it. Based on this representation, I agreed. In reality, I only passed through two tolls, each clearly posted at $1.50 for two-axle vehicles. Even accounting for the return trip, the total toll cost would be approximately $6.00 (four tolls total). This amount is far less than the $38.31 charged and confirms that the information provided to me was inaccurate and misleading. I am also concerned that this interaction reflects sales pressure to purchase unnecessary add-on services rather than transparent customer guidance. After researching this issue on the Better Business Bureau website, Yelp, Google Reviews, and your company's own customer reviews, I found numerous complaints describing the same experience customers being pressured into purchasing toll packages and other add-ons that were not needed. This appears to be an ongoing and recurring issue rather than an isolated incident. Very disappointed

    Photos
    Thrifty Rent A Car - Passenger seat

    Passenger seat

    Thrifty Rent A Car - IAH car rental line for Thrifty

    IAH car rental line for Thrifty

    Thrifty Rent A Car - Line behind me.

    See all

    Line behind me.

    Enterprise Rent-A-Car - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...