This was a great Avis when Mike ran the store; however, it is no longer the same. They called me at 9 AM for my 10 AM rental telling me the car would not be available until 2 1/2 hours later. The number they gave me to call the airport was a generic number that no one answered. When I tried to call back to this location, no one would answer, and they put me into the generic customer service line where it was impossible to get someone on the phone. read more

Yet another time, 3rd in the last 3 months, to show up at this Avis and have them tell me that the car isn't ready. No call or email from the location. 2 others sitting in the wait room. Do not rent from this location read more

Easily the BEST experience I've had at any Avis location ever. The owner of this store was kind, helpful and quick to help us get on our way. read more

Avis Rent-A Car - Avis location - Car Rental Near Me - Houston, Texas

Amber!! It's Francis and Robin! What can I say other than that was the BEST experience after having just gotten into an accident! You helped us get me back on the road with knowledge and grace and a smile and personable, perfect service. Love you??? Absolutely! read more

Guy on the phone couldn't even answer my question he said all he know is he put the card in and take the payment . Asked about something I saw on the website he said he don't know nothing about that either . Very disappointed . New to Avis so I was seeking to understand . No help read more

Many thanks to Payton and Michael for outstanding customer service at the Champions Houston location. I rent cars weekly all over the country and I recognize great service when I see it! read more

I believe the gentleman that assisted us today was Michael. We came in this morning to rent a rav4 with Michael's assistance and another gentleman (I didn't get his name). Thank you guys for being so welcome and friendly! read more

Originally received a call the day before pick up, telling me they didn't have a minivan available. Because of covid, they sold their fleet but wasn't sure when the new cars would come in. Mr. Mike was very accommodating and offered me an SUV. He was very friendly and funny. read more

I have rented from this location on at least three other occasions. I never had to leave a $200 deposit in the past. Not one time. Today, I presented my card as I have always done and I was told I could not use a Debit card to pay for my car. I was told I had to use a Credit Card. Now I don't mind paying a small deposit for a car, but not $200, that's a bit much. More so, since at no time in their rental documents does it say anything about the deposit. I did go back and re-read their rental policy, and it does mention what they will accept; there national call center says there is a credit check and I agreed to this when I made the reservation, I call BS on this as I checked after I left and there is no such detail in their rental docs, nor was mentioned at the attempted time of pickup. I am disappointed that I was unable to rent a car here, if I had known this was going to be a problem, I would have gotten a vehicle at Enterprise (which only has a $50 deposit). I just did not use them, as Avis at the best price in Tomball or I could have gotten on at IAH as they also had great prices. It would go a long way in Customer Service, if your people would actually look awake and be nice to customers. She did also assume I had no rental at the location above even after I presented a Reservation Number. So, maybe, they just did not want my business. read more

I rented a car through Avis with a guy name Frank was super cool in the beginning had no issues. When my rental was about to be up I called to extend the rental for another week. They never extended my car rental but they allowed me to take the car for another week. Whole time I thought it was extended because Frank told me it was. The whole time they didn't realize that the car wasn't there. They only figured it out when I called to ask a question about my rental. He said the rental was returned the previous week that I was mistaking. How do you not realize that one of your vehicles is missing? Imagine if I was a different type of person and decided to not return the car. Obviously I did returned the car but not everybody would of done the same thing. Then frank try to blame me saying it was my fault? How was it my fault when you made a mistake from your end? I will not be renting from this location anymore. read more

Michael was very friendly and helpful. The check in/out process went smoothly and fast with his help.

First time rental experience with Avis. Very pleasant, good customer service, good vehicle everything was easy, fast and smooth. Highly recommend this Avis location! read more

This Budget / Avis car rental location was an absolute pleasure to do business with. Mr. Carter and staff displayed the spirit of excellence during the entire rental process as they are definitely masters at their craft. I would certainly recommend them for a reliable, well maintained car whenever needed...great value! read more

So happy to recommend this car rental. Michael Carter is a class act who goes over and beyond to take care of his customers..Nichelle is very personable and I've always been treated exceptionally well ... their cars are in great shape and they help you with the rates!!! Lovely to have this important service in our neighborhood!!! Janice Swafford read more

Micheal was very helpful and friendly! He gave me an upgrade and was there to answer all my questions. Highly recommend!

Did a long term rental (a month) while waiting to get a new car. It was the most reasonably priced deal for that term by quite a bit. The staff was friendly and efficient. The rental pick up and drop off were both accomplished with ease. read more

This location has been here for over 13 years under the same owner. Great service consistently and the workers are always kind.

I rent cars often at this location (5050 FM 1960 Road West, Houston, TX, 77069) my favorite location!!! Mike and his staff are Very Professional, Very Courteous, Very Helpful and give Excellent Customer Service!!! read more

Horrible service! Reserved a vehicle and when we got there nothing was available, had to wait an hour and half before one was available which made the reservation part a complete waste! When returning the vehicle the manager accused my wife of smoking in the vehicle and began to yell, scold an demean her in front of other patrons and co workers. Highly unprofessional and disappointing. It was almost as though he was making a point to feel bad so that she wouldnt question the additional charged. What a rip!! I will be making multiple reviews and avidly making a statement against this location. read more

Called an hour and a half before I was to pick up my can and informed me they couldn't honor my reservation because they were out of cars. Customer service was no help. Stay clear of Budget/Avis. read more