This location seldom has clean, undamaged, or nice vehicles, and the staff is rude…read more On my first attempt to rent from this location, I made a reservation for a truck. When I arrived I was told that they had none, but did have a van... Well the van was nasty, not dirty, nasty. It smelled and the carpet was torn up. I refused it and went to the North 45 Enterprise location. A great choice! On my second attempt, I reserved a full size SUV for an 1,600 mile trip. I went to pick the SUV up just before they closed, on the night before I left. They didn't have a full size SUV, but did have a Nissan Rouge.... BTW, I'm 6'5". Also I had to put air in all four tires, three times. Today's attempt, I reserved a full size pickup. When I arrived they had a truck, a dirty truck with tape on the cab where they had replaced the windshield sometime in the past. The tape had been washed over several times and literally could not be removed. When I asked the rep why the truck was dirty, and why was the leftover tape still on, he became full of attitude. I told him that $700 for five days rental on a dirty truck l, that was below presentable, was ridiculous,he had more attitude. I ended up at Enterprise on 45 North. Always a good selection of clean cars. Courteous and fast service. I highly recommend staying away from the Enterprise on Louetta and crossing 45, you'll be much more satisfied.

Location: Enterprise Rent-A-Car, 4674 Louetta Road, Spring, TX…read more I want to start by saying the overall location and most of the staff were friendly and helpful. However, my experience took a turn for the worse when I interacted with a rental representative named Dave during the vehicle walkaround and checkout process. Dave was extremely rude and unprofessional--the kind of attitude that makes you wonder why someone with such poor customer service skills is in a customer-facing role. He was overly aggressive in pushing insurance and add-ons, and his tone throughout the interaction was dismissive and unfriendly. When I mentioned I wanted to prepay for gas, he abruptly told me about a $400 security deposit. I politely declined and told him to cancel the rental altogether because the experience had already gone downhill. To make things worse, when I brought up that I'm a Platinum Member, Dave bluntly told me it "means nothing." I was honestly shocked--I've rented from Enterprise many times, and this was the first time I felt completely disrespected. Enterprise, if you value customer loyalty, I highly suggest retraining Dave on basic customer service and how to treat members with courtesy and respect. A bad attitude can ruin an otherwise great team.

This was a great Avis when Mike ran the store; however, it is no longer the same. They called me…read moreat 9 AM for my 10 AM rental telling me the car would not be available until 2 1/2 hours later. The number they gave me to call the airport was a generic number that no one answered. When I tried to call back to this location, no one would answer, and they put me into the generic customer service line where it was impossible to get someone on the phone.

Yet another time, 3rd in the last 3 months, to show up at this Avis and have them tell me that the…read morecar isn't ready. No call or email from the location. 2 others sitting in the wait room. Do not rent from this location

Zoe the branch manager went above and beyond. Despite the circumstances she really maintained and…read moremanaged my situation plus made it pretty seamless really prioritized me as a customer. My opinion she's a great asset to enterprise. Glad that I got to experience a first class experience. Well I was thinking I'd end up in a non premium vehicle, I ended up in a pretty nice Buick which had ambient lighting, which made me feel lot better not to mention she literally went above and beyond within 30 mins of identifying the situation. Then she was able to upgrade the vehicle to a wagoneer. So needless to say my experience has been enhanced. I will come again. 10 of 10.

This time around the service was impeccable. I requested a later pick up time after I booked online…read moreand that was no problem. They picked me up where I was having my car repaired within 10 minutes and had me in a car soon after I arrived at the store. When I came back they took me back to the automotive shop and check out took no time at all.

I had gotten into a minor accident that required my truck to be in the shop. These guys helped me…read moretremendously! I needed one that was the least expensive. After we had been to about 3 other rental car locations they finally got me into one. Wonderful customer service!

I hate this location , the manager her names starts with an A. She has such a terrible attitude…read more Mostly all of managment is so rudeee!!!!! On the other hand you guys only get one star because the detailers are really sweet. they were nicer than the people that worked at the front desk.

Always a pleasure to know Sia is at this location. Just rented a car again from here and it was…read moreclean and the ladies at the front were very helpful as always. Thank you.

So my ratings on this particular location has yet again gone down. On 10/6 I posted a review. The…read morereview was replied to by Lisa S (business manager) asking me to reach out to them at some email with my contact information and I did so that same day,10/6 and over a week has passed without a reply. To top it off, I was also later charged with a fuel charge when I have video of both pick up and drop of of the fuel AND a receipt showing the gas purchase with location, date and time stamp of just a few minutes prior to dropping the vehicle back off. I did call them about this and they did refund me that part but goodness, please pay more attention to detail and at least have the courtesy to reply when you ask a customer to email you.

My sister had a reservation a week ahead of time. When we arrived the went through everything and…read moresaid the car wasn't there yet, we were early for the reservation so we didn't mind waiting but when our time came, I asked if they knew when the car would be NA k and she said they only knew it was late being returned but didn't have a time. When our car came, they told her they couldn't rent a car to her because she was too young, which is fine but why wasn't this mentioned when we first arrived. And before we wasted a hour waiting! Communication is key!

How this business is a "respected" national business is beyond me. Worst customer service and…read moreexperience EVER! RUN, don't walk, from these shysters...

This was my worse experiance renting from anyone. Firstly, I am currently under 25. I do understand…read morethat most companies do not rent to those under 25. Because of this, I checked the policies to see if they rented to under 24. From reading the policy I learned they do indeed rent to those under 25 with an additional charge. I accepted this and filled out the online application which included my age. I was confirmed after and moved on. Once standing in the tiny office to pick up my rental the guy went through the process of getting my rental only to stop and ask how old I was. After hearing I was 24 he said he couldn't rent to me. When I said my husband would put his name on it he said that I couldn't be put on the rental at all which meant my husband couldn't rent for me. Even after I said that their policy says there is just an additional charge, Robert Topacio refused to rent to me. We left empty handed. Once home I even called the Avis headquarters and was confirmed in that I should have been allowed a car. It was extremely frustrating

I have rented from this place 5 times and 4 out of the 5 cars they gave me have been very dirty…read more The folks there just spray water with a pressure washer with no soap or scrubbing; hence, you can see all the grime and dirt. They do offer to clean it again but there is no care, they just spray water so, for those 4 times I have ended cleaning the car myself. Another thing, given they just spray water, the water drys on the car leaving the stains....and the tires and wheels, no care at all. On 2 occasions I have stopped at Walmart to buy wheel and tire shine products. You may say why keep going there, well it's for convenience; I live up the road from there.

Had one of the most upsetting things I've ever experienced from a business here; so upsetting it…read moretook me nearly 4 mos to post this review. Events took place Sept 2022. Had my car repaired at a nearby collision center. My insur company booked a car rental through this Enterprise car location. Car was booked well in advance. I set aside an hour and a half to drop off my car at collision center (it had been evaluated in advance), get picked up by Enterprise (which was less than 2 miles away), and complete the rental process. It should have been simple. It was anything but. I arrived at the collision center and witnessed them place a call to Enterprise to pick me up. Almost 30 mins later, after waiting rather patiently, no one arrived yet to pick me up. So I inquired again with someone at the Collision Center about Enterprise picking me up. They place a 2nd call. Another 20 mins later or so, someone from Enterprise arrives to pick me up. Now I am getting a bit nervous about the delay. I'm a physician and needed to make hospital rounds at a certain time. But I remain calm and patient as I wait in the Enterprise vehicle. The driver waits for a few other passengers that arrived after me. I finally reach the Enterprise about an hour after dropping my car at the collision center. A woman that arrived last at the car collision center enters the line first. She is having trouble finding her drivers license. I mention I am getting late to work, and she politely allows me to go in front of her. I ask if she is sure that is ok, she states, "yes, no problem." This is relevant as it is later used against me by the manager. By the time I get to the service desk, I'm now anxious about how late it has become. I let the person working at the service desk know that I had to wait nearly an hour to be picked up from the Collision Center. At no point in time do I ask to speak to a manager or ask for any other special treatment, but simply expected acknowledgment and perhaps a slight apology for the delay. None of that happened. A man who identified himself as a manager stepped up to the desk on his own and immediately said, "Maybe you're the problem." I'm in shock and ask, "did you really just say that to me?" He says, "Yes, I did. We send a car as soon as the collision center calls us." Now I'm a bit flabbergasted and, yes, a bit angry at the way this "manager" seemed to be going out of his way to be rude to me. I'm a 5 foot 2 inch female in her late 40s. This was a rather large man who was much younger. So I can assure you that he would not and should not have felt threatened in any way by me simply complaining (rather mildly, at that) about being delayed. Well, I argued with him that I saw when the collision center called Enterprise, and that the car to pick me up was not sent soon after that. I do not use inappropriate language nor yell, when I make the argument. And that was it. The manager then told the person at the service desk, "We are not giving her a car rental." And there I was left standing at the rental desk confused and upset. I told the manager, "I'm a doctor. I have patients in the hospital waiting to be seen." He did not care. No, actually what is worse, he seemed to be getting very malicious pleasure out of pulling my car rental out from under me. I spent the next hour or so crying on the curb outside of the car rental place due to how badly I was treated, calling the collision place, calling my husband, and speaking to a very kind fellow customer who witnessed the whole thing. She came out and spoke to me and offered me a ride. I was able to get a ride from the very kind manager at the collision shop, so I declined. Said witness also was able to pass on information about the actual events that transpired to the regional manager, who eventually got involved. I was able to rent a car from the Enterprise location on Louetta with the help of the regional manager. Not one person working at this location tried to help or uttered one decent word during this whole fiasco. My husband got involved and called the manager to inquire why I was being denied a car rental. He lied and told my husband that I was being "aggressive" and cut in line in front of another customer (the customer whom actually insisted I go in front of her). The manager also initially implied to me that the corporate office encouraged him to withhold a car for a customer at his whim (he said he would provide me with their number when I became upset about denial of rental). If you actually need a guarantee that you will be able to rent a car, please don't go here. The Louetta location is much better. If you are a physician or healthcare worker who is on a schedule, don't go here. If you were an essential worker that was drowning in Covid patients during the pandemic while everyone else was on lockdown in their homes, don't go here. The manager will treat you like garbage and lie about it. Most humiliating experience of my life.

The agent was incredibly kind and efficient He was there by…read morehimself and multitasked wonderfully. I appreciated his empathy regarding my situation.

I returned a car this morning and I accidentally left my money in the middle car compartment. It…read morewas a 100 dollar bill, I was on my way with my daughter to pick up her car after returning the rental not even in 10 mins of driving I realized that I had left my money in the car and I called them and they said oh there is no money. The cleaning person stole my 100 dollar bill, I have no way to prove that my money was in there. It was my grocery money as I was going to get groceries after picking up my daughter's car. That 100 dollar will not even last for 1 day for that person who stole it from me but it's pretty pathetic and how low of a character can someone hold to just keep someone money. Shame on them