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    Enterprise Rent-A-Car

    3.2 (50 reviews)
    Open 7:30 am - 6:00 pm
    Updated a few days ago

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    Yan C.

    Workers who lie to your face got everything done well and ready and told me and my mom that we can bring car Monday before 8:30 and we will not be charged ! Got the car with in minutes washed and ready to hit the road ! New Toyota little sUV . When we got the car back Monday morning before 8:30 , the guy charged us for Monday and the other worked lied to are face about not getting charged ! So it's a scam do not rent car past Sunday night because they will charge you and steal your money and say sorry to your face and lie to you before ! And it's smell like poop when we return the car it was nasty and could not stand in there for even minute ! Very unprofessional workers so don't get fooled by them !!!

    Steven B.

    This tiny rental car facility is managed well. The staff are pleasant and knowledgeable. Their location has one drawback however. Be careful when leaving the parking area. The traffic at peak hours makes it difficult to get into the flow of the oncoming feeder traffic. Recommend that you go there an hour before or after peak rush time hours. Note that this is not unique to their location. There should be a study by Montgomery County traffic engineers to slow, stop, or divert traffic on these high volume feeders in and around the Woodlands, Oak Ridge, and Shenandoah. Attached is a recent photo (taken at a different location in the Woodlands) of what can happen.

    EnterpriseRental counter and the General Manager in the maroon shirt.

    I have been doing business with this location for 10+ years now. I had a situation today that I felt was very fixable. But the general manager was not willing to escalate up to a regional or a VP or the corporate office. I was put in a very inconvenient situation. I will never be back. The good news is AVIS is right down the street and I receive 30% AARP discount with them

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    8 years ago

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    5 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    4 years ago

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    5 years ago

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    6 years ago

    The worst customer service experience I have ever had. Thankfully I was able to get a car from Avis because enterprise is USELESS!

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    10 years ago

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    11 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    10 years ago

    Great team. Assistant manager and the manager were very helpful and great to deal with. Best in class! Way to go enterprise!

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    11 years ago

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    10 years ago

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    10 years ago

    I rent here all the time for business. Always fast and they pick me up and drop me off. For a great price, can't complain.

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    10 years ago

    Stopped in near closing time, but was treated well. Staff was very professional and friendly. Got me on my way f a s t!

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    10 years ago

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    11 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Just want to seen out a Big Thank You to Jamal and Charles for all the great excellent customer service you provided to me...

    Mentioned in 2 reviews

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    Avis - This was the picture that I was trying to show her and she ignored me

    Avis

    3.8(18 reviews)
    6.0 mi

    we have been a long time customer. Went to Avis to rent a vehicle and mentione that I have a 35%…read morediscount offer. The person who waited on me said, well, we have vehicles avaiable but to get your discount, you will have to arrange the rental on line. So I sat on the seating in the office and proceeded to make an on line reservation. The online service said no vehicles available, which I knew there was. I relayed this to the employee working the desk, and she said, nothing I can do about that. Offered absolutely no help at all and could care less if I rented a vehicle. I walked out, went home and signed on to Enterprise on line and within minutes had a car reserved at a lower rate than Avis. When I went to ENTERPRISE to pick the vehicle up, it was quite a different experience. The ENTERPRISE representative was professional, unlike AVIS. I was in and out in a matter of minutes. We will never ever rent for AVIS again. Enterprise is leagues above AVIS. Glad to have had the option to elect ENTERPRISE!

    I had the worst experience from the manager Michelle in my life I've ever had an experience that…read morebad ,I had to call the cops to report her I am currently in the midst of getting camera footage because when I first went in the store, I was stood there for 10 minutes and I set a timer on this lady was next-door shopping. She claims she was shopping for the restroom. She had four bags or five bags as a manager You should not have a job and that was nothing compared to the type of service she gave me she was very disrespectful. We exchanged words because she didn't know her job, I kept asking her if she's going to reimburse the gas money because she made us go fill the tank up after my aunt already prepaid, Michelle the so-called unprofessional manager even made a young boy, followed me to the gas station to tell me that I don't need to put gas anymore, but he was too late because I had already put gas so when I went back inside the store asking her if we were gonna get refunded, she decided to yell and say I already did it. Prior to that I was trying to show her a picture of the gas that it was barely anything that was left for the car to be on full ,I was just trying to show her if I still need to fill it up and she goes who's next behind the line which I didn't understand because me and my aunt were still standing right in the front, so why are you screaming? Can I help the next person you're not done with us so I later found out that she was the manager that's actually very sad and I would complain every day and go up there every day till I don't see her there anymore. I will make sure I follow through with corporate supervisors, and everybody that I can. I don't like people that are disrespectful for absolutely no reason and I also don't like people that don't do their job correctly, like you are shopping during work hours you do not deserve a job. It doesn't matter if you're shopping for Avis you don't leave the store. I watched somebody came and left. She had an orange shirt on as the camera footage would show that she was upset because nobody was there. Michelle, you are unfit as a manager you do not deserve a job. I will be up there tomorrow with the police to collect the camera footage just know the day you disrespected me was the day you know not to ever disrespect a customer because I will take it the furthest legally she needs to understand they're people that hate rude managers more than anything and I'm one of them.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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