*** UPDATE 8/2 about 10:30 AM - I did add on roadside assistance (apparently) but it's marked as…read morePERS on the rental agreement and the "added on the 29th" confirmation from Hertz Customer Service threw me off. I've still only heard from Corporate Customer Service via email and I'm still not certain why it took four days to close out the rental agreement so I'll up it 1 star for my mistake. *** UPDATE 7/31 5:45AM Good news - the bigger charges ($68 & up) have currently dropped but I've been charged $43.95 for roadside assistance that I didn't authorize AND that was put on the car on the 29th. I realllllly need the ability to give 0 stars because, if any review deserves that (or negative #s), it's this one: Rented a car on the 20th through the dealership. Returned it on 7/24 to the dealership and they confirmed that it was returned on the 24th. Started getting charges on Monday (so far I'm up to about $350 and had to shut my card off so they'd quit charging). I called Corporate Customer Service on the 29th and was told that the reason I was still being charged is because the car hadn't been returned yet and that they were going to email the rental location to let them know to stop the rental since I'd turned the car in on the 24th. Later that day, another charge so I called again and was told they'd "escalate" the issue but that might take 48-72 hours to get an answer. They asked for my email address so the escalation team could contact me so I gave it (again, because I'd already given it to the person who told me they'd tell the location to close out the rental agreement). This morning I get an invoice to a TOTALLY different email address (one that I had not provided so they're really lucky all my personal info went to an email address I owned) and now I owe $50 so I call Hertz Corporate . . . again . . .and I'm told that I'm now being charged $50 (on top of the other stuff) for "roadside assistance" that I didn't sign for and didn't use. I asked when this roadside assistance (X2) was put on my agreement and was told "the 29th" by "the counter". I asked how that could be when the car had been returned by me on the 24th and was told that the car was returned to the rental location on the 29th. So I'd really like an explanation as to why the car that I returned to the dealership on the 24th that they confirmed was returned to the rental location on the same day was marked "returned" in the Hertz system on the 29th with two NEW charges for something I didn't add and didn't use.

Show availability, but never have cars available. Overbook and then offer zero support when they…read morecancel. I highly recommend booking at a different location, or with a different rental company.

Enterprise on North Fraizer is becoming my favorite place to rent again. This location has the best…read moreBranch manager "Deon " with an amazing staff, Last Friday on July 17, 2026 I booked a rental online and called the branch for a courtesy pick-up. I spoke with Deon and he sent over "Miranda " it was great seeing Abbie again, as she assisted me on my 2nd rental. I only needed to rent for 1 day. I returned the car on Saturday July 18th I seen that they were busy, however " Deon, Branch manager "stepped in and offered to give a courtesy ride back home as I just live less then 3 mins away. I highly recommend Enterprise on North Fraizer! I look forward to booking my 3rd rental in Aug. I can't wait to see the "Dynamic North Fraizer Enterprise Team again!!!!

Lance Carlisle, help me with my rental... Very courteous, professional…read moreQuickly got me in a rental car! Explained everything walked me through the process! Good to go! After dropping the rental back He took me back to Gullo Ford to collect my vehicle! Five Stars severs!!!

Best rental car location. We had a last minute rental. It was so easy to pick up and drop off. The…read moreemployees were nice. This was the easiest rental! Take care!

From check in to check out everything was an absolute experience was 10 out of 10 all the agents…read morewere incredible esp the one that helped me even after I left something behind they handled it and it was returned as said love love love my experience with enterprise

Had a great experience at Enterprise. Jalisa was very…read morehelpful and professional. The car was new, nice driving and clean. As a nice bonus, Kevin gave me a ride home after I turned in the car. Suzanne M

1/5 -- Extremely Disappointing Experience. Unprofessional Customer Service…read more I booked a luxury vehicle through Priceline at this Enterprise location and paid for an Uber to get there, only to be told upon arrival that they had absolutely NO luxury vehicles available. Instead, I was offered a Toyota Camry or Jeep Wrangler. Neither was remotely comparable to the vehicle class I specifically reserved. The employee, John, claimed they had called to notify me. After checking my call history, I discovered ONE missed call while I was already on my way, with absolutely NO voicemail left. I receive spam calls regularly, so a simple voicemail would have saved me the wasted trip, time, and money. What really made this experience unacceptable was how I was treated afterward. Since Enterprise couldn't honor my reservation, I asked if they could at least provide transportation back. John informed me that his area manager REFUSED because I would be considered a "liability." So let me get this straight: Enterprise can accept a reservation for a vehicle they don't have, fail to properly notify the customer, waste their time and money, and then leave them stranded with absolutely no assistance? To make matters worse, John was incredibly dismissive, rude, and inconsiderate throughout the entire interaction. There was no empathy, no accountability, and no genuine attempt to make things right. I understand that vehicle availability can change, but the way a business handles those situations says everything about its customer service. If you're considering renting from this location, BEWARE. A confirmed reservation apparently does not mean your vehicle will actually be available. You could end up wasting money on transportation just to be turned away and left to figure things out yourself. Extremely disappointed. I expected much better from Enterprise, especially when reserving a luxury vehicle. After my experience, I also came across other customer reviews alleging racial discrimination at this location, which makes the way I was treated even more concerning. I cannot speak to the experiences of those customers or definitively say what motivated my treatment, but the repeated allegations deserve serious attention from Enterprise corporate management. No customer should feel disrespected, dismissed, or unwelcome when simply trying to pick up a vehicle they reserved.

These girls are the best. Very accommodating, always friendly, and they go above and beyond to make…read moresure you're taken care of. Amy is the owner/manager and she takes pride in her job. I know all this seems like it should be expected but rental car companies by nature are difficult most times. It's different here. In a good way.

My husband made arrangements over the phone with Vicky to have a rental call available when i…read morearrived at the rental location. I was rudely told because my debit card has my husbands name on it that she wouldn't accept it as a form of payment. Because i am out of town and away from home i don't have another credit card on hand. My husband even spoke to her over the phone to confirm the reservation while i was standing there and tried to pay with another card that was in my name. She refused to help or find a solution to the problem and refused me service. I feel this was a blatant gay bashing hate filled person that refused to work with me because i am gay.

Communication with setting up the ride was easy and cordial. The trip to IAH was flawless: the…read moredriver arrived on time, helped load luggage, and was very professional. The vehicle was nice and clean. She was fantastic. Airport pick-up, however, was not so good. I use black car service regularly, and this was the first time black car service did not do a meet and greet at baggage claim. I was traveling with my mother, and she is in a wheelchair, so getting our luggage and maneuvering out to find the driver (different driver) was inconvenient. Also, my niece said she was getting car sick, as the drive to the house was quite jerky and brake-heavy. I may use them for the airport drop-off but will look elsewhere for the return/pickup.

We decided on a car service instead of going the Uber route for the Renaissance Tour at Reliant. We…read morepacked a cooler and left it with the driver. The drop off was seamless and right on Kirby next the the stadium. Best Decision Ever- As we were riding away comfortably the ride share apps were price gouging. Total value immense, the monetary cost was just a tiny bit more than the app costs and needed very little fore thought. If you are reading this just book them!

Very unprofessional team. And I have never had to pay an extra 400 because it rained and the…read moreexterior of the car was sandy. I could understand if I smoked or had Dogs but she assumed that I was driving in the snow and I didn't... it just rained everyday in the month of May and I live on a ranch. But the car drove well. First and last time.

Their address is wrong and it was extremely difficult to find it because of that, also they don't…read morehave lots of cars, I booked a type of car and they gave me an old car instead. And if you called the number to ask direction s they don't pick up or if they pick up before you say anything they say, I will put u in a brief hold and you are done after that. It's only one lady giving the cars & picking up the phone, perhaps they need to hire an extra person and fix the address that they send in their confirmation email as well as the Google address and yelp address.

I have rented from this place 5 times and 4 out of the 5 cars they gave me have been very dirty…read more The folks there just spray water with a pressure washer with no soap or scrubbing; hence, you can see all the grime and dirt. They do offer to clean it again but there is no care, they just spray water so, for those 4 times I have ended cleaning the car myself. Another thing, given they just spray water, the water drys on the car leaving the stains....and the tires and wheels, no care at all. On 2 occasions I have stopped at Walmart to buy wheel and tire shine products. You may say why keep going there, well it's for convenience; I live up the road from there.

Had one of the most upsetting things I've ever experienced from a business here; so upsetting it…read moretook me nearly 4 mos to post this review. Events took place Sept 2022. Had my car repaired at a nearby collision center. My insur company booked a car rental through this Enterprise car location. Car was booked well in advance. I set aside an hour and a half to drop off my car at collision center (it had been evaluated in advance), get picked up by Enterprise (which was less than 2 miles away), and complete the rental process. It should have been simple. It was anything but. I arrived at the collision center and witnessed them place a call to Enterprise to pick me up. Almost 30 mins later, after waiting rather patiently, no one arrived yet to pick me up. So I inquired again with someone at the Collision Center about Enterprise picking me up. They place a 2nd call. Another 20 mins later or so, someone from Enterprise arrives to pick me up. Now I am getting a bit nervous about the delay. I'm a physician and needed to make hospital rounds at a certain time. But I remain calm and patient as I wait in the Enterprise vehicle. The driver waits for a few other passengers that arrived after me. I finally reach the Enterprise about an hour after dropping my car at the collision center. A woman that arrived last at the car collision center enters the line first. She is having trouble finding her drivers license. I mention I am getting late to work, and she politely allows me to go in front of her. I ask if she is sure that is ok, she states, "yes, no problem." This is relevant as it is later used against me by the manager. By the time I get to the service desk, I'm now anxious about how late it has become. I let the person working at the service desk know that I had to wait nearly an hour to be picked up from the Collision Center. At no point in time do I ask to speak to a manager or ask for any other special treatment, but simply expected acknowledgment and perhaps a slight apology for the delay. None of that happened. A man who identified himself as a manager stepped up to the desk on his own and immediately said, "Maybe you're the problem." I'm in shock and ask, "did you really just say that to me?" He says, "Yes, I did. We send a car as soon as the collision center calls us." Now I'm a bit flabbergasted and, yes, a bit angry at the way this "manager" seemed to be going out of his way to be rude to me. I'm a 5 foot 2 inch female in her late 40s. This was a rather large man who was much younger. So I can assure you that he would not and should not have felt threatened in any way by me simply complaining (rather mildly, at that) about being delayed. Well, I argued with him that I saw when the collision center called Enterprise, and that the car to pick me up was not sent soon after that. I do not use inappropriate language nor yell, when I make the argument. And that was it. The manager then told the person at the service desk, "We are not giving her a car rental." And there I was left standing at the rental desk confused and upset. I told the manager, "I'm a doctor. I have patients in the hospital waiting to be seen." He did not care. No, actually what is worse, he seemed to be getting very malicious pleasure out of pulling my car rental out from under me. I spent the next hour or so crying on the curb outside of the car rental place due to how badly I was treated, calling the collision place, calling my husband, and speaking to a very kind fellow customer who witnessed the whole thing. She came out and spoke to me and offered me a ride. I was able to get a ride from the very kind manager at the collision shop, so I declined. Said witness also was able to pass on information about the actual events that transpired to the regional manager, who eventually got involved. I was able to rent a car from the Enterprise location on Louetta with the help of the regional manager. Not one person working at this location tried to help or uttered one decent word during this whole fiasco. My husband got involved and called the manager to inquire why I was being denied a car rental. He lied and told my husband that I was being "aggressive" and cut in line in front of another customer (the customer whom actually insisted I go in front of her). The manager also initially implied to me that the corporate office encouraged him to withhold a car for a customer at his whim (he said he would provide me with their number when I became upset about denial of rental). If you actually need a guarantee that you will be able to rent a car, please don't go here. The Louetta location is much better. If you are a physician or healthcare worker who is on a schedule, don't go here. If you were an essential worker that was drowning in Covid patients during the pandemic while everyone else was on lockdown in their homes, don't go here. The manager will treat you like garbage and lie about it. Most humiliating experience of my life.