Great customer service. After multiple issues with the Conroe location, I decided to try the…read morewoodlands. Each time I've rented, my car has been clean, ready on time, and not smelled like cigarette smoke. Eric and the other staff members have always been polite and gotten me in and out quickly.

Pre-paid for rental but apparently that doesn't matter if they overbook. Rude employees who don't…read moregive a crap about what happens when they cancel and don't help.

Lance Carlisle, help me with my rental... Very courteous, professional…read moreQuickly got me in a rental car! Explained everything walked me through the process! Good to go! After dropping the rental back He took me back to Gullo Ford to collect my vehicle! Five Stars severs!!!

I'd like to express my sincere gratitude to Enterprise Car Rental Conroe for consistently…read moredelivering top-tier service. I rent cars from them on a weekly basis, and every experience has been nothing short of excellent. The customer service team is incredibly professional, attentive, and always ready to help with any questions I have. A special thank-you to managers Lance and Tim, along with the entire team, for always going above and beyond. Your dedication, friendliness, and reliability make every rental experience smooth and stress-free. Thank you, Enterprise, for setting such a high standard and for the exceptional service you provide week after week. I truly appreciate everything you do. Highly recommended!-Morris

Zoe the branch manager went above and beyond. Despite the circumstances she really maintained and…read moremanaged my situation plus made it pretty seamless really prioritized me as a customer. My opinion she's a great asset to enterprise. Glad that I got to experience a first class experience. Well I was thinking I'd end up in a non premium vehicle, I ended up in a pretty nice Buick which had ambient lighting, which made me feel lot better not to mention she literally went above and beyond within 30 mins of identifying the situation. Then she was able to upgrade the vehicle to a wagoneer. So needless to say my experience has been enhanced. I will come again. 10 of 10.

This time around the service was impeccable. I requested a later pick up time after I booked online…read moreand that was no problem. They picked me up where I was having my car repaired within 10 minutes and had me in a car soon after I arrived at the store. When I came back they took me back to the automotive shop and check out took no time at all.

The day of pick-up, they call to say they don't have a vehicle for us. Many phone calls later we…read morestill don't have a vehicle. They basically offered us a car when we reserved a standard suv. The girl told us the day before they had a 'fleet' of vehicles to choose from; we we go the next morning, day of, there isn't one vehicle on the lot. Then WE have to call other enterprise loc a turns to see what they have. Still nothing. The employee tells us that basically enterprise is false Advertising online and that they can't promise anything. So feel free to book whatever you want.But there's no guarantee you will get it. They screwed us over amd couldn't care less.... the day of our trip.....

Everyone here is always amazing. Super fast and no hassle. This will always be my go-to location!!read more

These girls are the best. Very accommodating, always friendly, and they go above and beyond to make…read moresure you're taken care of. Amy is the owner/manager and she takes pride in her job. I know all this seems like it should be expected but rental car companies by nature are difficult most times. It's different here. In a good way.

My husband made arrangements over the phone with Vicky to have a rental call available when i…read morearrived at the rental location. I was rudely told because my debit card has my husbands name on it that she wouldn't accept it as a form of payment. Because i am out of town and away from home i don't have another credit card on hand. My husband even spoke to her over the phone to confirm the reservation while i was standing there and tried to pay with another card that was in my name. She refused to help or find a solution to the problem and refused me service. I feel this was a blatant gay bashing hate filled person that refused to work with me because i am gay.

Communication with setting up the ride was easy and cordial. The trip to IAH was flawless: the…read moredriver arrived on time, helped load luggage, and was very professional. The vehicle was nice and clean. She was fantastic. Airport pick-up, however, was not so good. I use black car service regularly, and this was the first time black car service did not do a meet and greet at baggage claim. I was traveling with my mother, and she is in a wheelchair, so getting our luggage and maneuvering out to find the driver (different driver) was inconvenient. Also, my niece said she was getting car sick, as the drive to the house was quite jerky and brake-heavy. I may use them for the airport drop-off but will look elsewhere for the return/pickup.

We decided on a car service instead of going the Uber route for the Renaissance Tour at Reliant. We…read morepacked a cooler and left it with the driver. The drop off was seamless and right on Kirby next the the stadium. Best Decision Ever- As we were riding away comfortably the ride share apps were price gouging. Total value immense, the monetary cost was just a tiny bit more than the app costs and needed very little fore thought. If you are reading this just book them!

Very unprofessional team. And I have never had to pay an extra 400 because it rained and the…read moreexterior of the car was sandy. I could understand if I smoked or had Dogs but she assumed that I was driving in the snow and I didn't... it just rained everyday in the month of May and I live on a ranch. But the car drove well. First and last time.

Their address is wrong and it was extremely difficult to find it because of that, also they don't…read morehave lots of cars, I booked a type of car and they gave me an old car instead. And if you called the number to ask direction s they don't pick up or if they pick up before you say anything they say, I will put u in a brief hold and you are done after that. It's only one lady giving the cars & picking up the phone, perhaps they need to hire an extra person and fix the address that they send in their confirmation email as well as the Google address and yelp address.

I have rented from this place 5 times and 4 out of the 5 cars they gave me have been very dirty…read more The folks there just spray water with a pressure washer with no soap or scrubbing; hence, you can see all the grime and dirt. They do offer to clean it again but there is no care, they just spray water so, for those 4 times I have ended cleaning the car myself. Another thing, given they just spray water, the water drys on the car leaving the stains....and the tires and wheels, no care at all. On 2 occasions I have stopped at Walmart to buy wheel and tire shine products. You may say why keep going there, well it's for convenience; I live up the road from there.

Had one of the most upsetting things I've ever experienced from a business here; so upsetting it…read moretook me nearly 4 mos to post this review. Events took place Sept 2022. Had my car repaired at a nearby collision center. My insur company booked a car rental through this Enterprise car location. Car was booked well in advance. I set aside an hour and a half to drop off my car at collision center (it had been evaluated in advance), get picked up by Enterprise (which was less than 2 miles away), and complete the rental process. It should have been simple. It was anything but. I arrived at the collision center and witnessed them place a call to Enterprise to pick me up. Almost 30 mins later, after waiting rather patiently, no one arrived yet to pick me up. So I inquired again with someone at the Collision Center about Enterprise picking me up. They place a 2nd call. Another 20 mins later or so, someone from Enterprise arrives to pick me up. Now I am getting a bit nervous about the delay. I'm a physician and needed to make hospital rounds at a certain time. But I remain calm and patient as I wait in the Enterprise vehicle. The driver waits for a few other passengers that arrived after me. I finally reach the Enterprise about an hour after dropping my car at the collision center. A woman that arrived last at the car collision center enters the line first. She is having trouble finding her drivers license. I mention I am getting late to work, and she politely allows me to go in front of her. I ask if she is sure that is ok, she states, "yes, no problem." This is relevant as it is later used against me by the manager. By the time I get to the service desk, I'm now anxious about how late it has become. I let the person working at the service desk know that I had to wait nearly an hour to be picked up from the Collision Center. At no point in time do I ask to speak to a manager or ask for any other special treatment, but simply expected acknowledgment and perhaps a slight apology for the delay. None of that happened. A man who identified himself as a manager stepped up to the desk on his own and immediately said, "Maybe you're the problem." I'm in shock and ask, "did you really just say that to me?" He says, "Yes, I did. We send a car as soon as the collision center calls us." Now I'm a bit flabbergasted and, yes, a bit angry at the way this "manager" seemed to be going out of his way to be rude to me. I'm a 5 foot 2 inch female in her late 40s. This was a rather large man who was much younger. So I can assure you that he would not and should not have felt threatened in any way by me simply complaining (rather mildly, at that) about being delayed. Well, I argued with him that I saw when the collision center called Enterprise, and that the car to pick me up was not sent soon after that. I do not use inappropriate language nor yell, when I make the argument. And that was it. The manager then told the person at the service desk, "We are not giving her a car rental." And there I was left standing at the rental desk confused and upset. I told the manager, "I'm a doctor. I have patients in the hospital waiting to be seen." He did not care. No, actually what is worse, he seemed to be getting very malicious pleasure out of pulling my car rental out from under me. I spent the next hour or so crying on the curb outside of the car rental place due to how badly I was treated, calling the collision place, calling my husband, and speaking to a very kind fellow customer who witnessed the whole thing. She came out and spoke to me and offered me a ride. I was able to get a ride from the very kind manager at the collision shop, so I declined. Said witness also was able to pass on information about the actual events that transpired to the regional manager, who eventually got involved. I was able to rent a car from the Enterprise location on Louetta with the help of the regional manager. Not one person working at this location tried to help or uttered one decent word during this whole fiasco. My husband got involved and called the manager to inquire why I was being denied a car rental. He lied and told my husband that I was being "aggressive" and cut in line in front of another customer (the customer whom actually insisted I go in front of her). The manager also initially implied to me that the corporate office encouraged him to withhold a car for a customer at his whim (he said he would provide me with their number when I became upset about denial of rental). If you actually need a guarantee that you will be able to rent a car, please don't go here. The Louetta location is much better. If you are a physician or healthcare worker who is on a schedule, don't go here. If you were an essential worker that was drowning in Covid patients during the pandemic while everyone else was on lockdown in their homes, don't go here. The manager will treat you like garbage and lie about it. Most humiliating experience of my life.