Had a great experience at Enterprise. Jalisa was very…read morehelpful and professional. The car was new, nice driving and clean. As a nice bonus, Kevin gave me a ride home after I turned in the car. Suzanne M

I have rented from this branch three times, and every time branch manager Alejandro Vega has…read moretreated me with open contempt. He rolls his eyes at me, never says thank you, and carries a nasty attitude through the entire transaction. I learned to avoid him and ask other employees for help. I've also paid attention to how he treats other customers. I've watched him with white customers and Asian customers, and I've never seen him treat them the way he treats Black customers. Every time, it's the Black customers who get the attitude, including me. This time he refused to let anyone else help me and made it his business to handle my rental himself. Here's what happened. On September 17 I rented a car for a one day trip to New Orleans to visit my cousin in the hospital. I returned it overnight with the fuel two bars under full. I have never smoked. I have asthma, so smoking isn't something I could do even if I wanted to, and on top of that I'm having my tonsils removed next week. The next morning I came back for a phone I'd left in the car. Vega told me the car smelled like smoke and that I would not get my $300 deposit back. I smelled the car myself and there was no smoke odor. When I asked what he smelled, he refused to discuss it. He charged me for fuel on top of that. As I walked toward the branch to file a complaint, he cursed at me and told me not to come into his branch. I asked to speak to his manager. He said he was the branch manager, that it was his store, and that I could not rent there anymore. Then he threatened over and over to call the police on me. Enterprise, this man took $300 from me with zero evidence, banned me from renting, and threatened me with police for trying to report him. He has no business managing customers. I've escalated this to the regional manager and I expect my deposit refunded and this manager held accountable.

Best rental car location. We had a last minute rental. It was so easy to pick up and drop off. The…read moreemployees were nice. This was the easiest rental! Take care!

From check in to check out everything was an absolute experience was 10 out of 10 all the agents…read morewere incredible esp the one that helped me even after I left something behind they handled it and it was returned as said love love love my experience with enterprise

rented a car for 1 way for conroe to plano tx picked it up 5:oo pm turned it in 10:00 am next…read moremorning no trying to charge me 330 more dollars a month later said it was not one way complete BS that is Theft!!!!!

Have returned cars here 3 times. Every time while inspecting vehicle back has been beyond being…read morethrough. They are looking for anything and scratches, 1 time tried to blame me for it but I took pictures when I took car. They have to inspect but is almost a witchunt. Where I used to live they were always so pleasant and when I took a car back always offered a ride back home without me asking. Now I'm less than 5 miles from this location and when I ask for the possibility or a ride home they look at me like I'm requesting heaven. They don't have to do it but the way they look back and say no leave a bad taste I won't be asking again and possibly not returning a car to this location. Enterprise is a great car rental company but some employees like the ones I've dealt here can drag them down.

The customer service is impeccable. She is efficient once she gets to you…read more BUT, the hours on the door are wrong, so make sure you verify when you can pick up &/or drop off. AND both times we came we're on a Saturday & there is only ONE person working. We waited more than an hour both times.

These guys have the customer service skills of a rock. They clearly don't give a crap about any…read moreaspect of their job and do the bare minimum. Especially the long haired employee that acts feminine.

Enterprise on North Fraizer is becoming my favorite place to rent again. This location has the best…read moreBranch manager "Deon " with an amazing staff, Last Friday on July 17, 2026 I booked a rental online and called the branch for a courtesy pick-up. I spoke with Deon and he sent over "Miranda " it was great seeing Abbie again, as she assisted me on my 2nd rental. I only needed to rent for 1 day. I returned the car on Saturday July 18th I seen that they were busy, however " Deon, Branch manager "stepped in and offered to give a courtesy ride back home as I just live less then 3 mins away. I highly recommend Enterprise on North Fraizer! I look forward to booking my 3rd rental in Aug. I can't wait to see the "Dynamic North Fraizer Enterprise Team again!!!!

Lance Carlisle, help me with my rental... Very courteous, professional…read moreQuickly got me in a rental car! Explained everything walked me through the process! Good to go! After dropping the rental back He took me back to Gullo Ford to collect my vehicle! Five Stars severs!!!

If I could give this Budget a 0 I would that VERY IGNORANT person named " ASHTON" that works at…read morethat front counter is VERY DISRESPECTFUL!! RUDE, UNPROFESSIONAL & the list goes on ! I PREPAID FOR MY car the minute I walked in she was so rude even the other customer heard her and was like omg I been with Budget over 20 years and NEVER experienced such rudeness I had everything I needed and she still refused to give me my vehicle I asked to speak to manager she said she's not calling her which I personally spoke to manager before!! Then she took a picture of my Lic and put in her personal phone watch that I spoke to cooperate they made a complaint ticket on her said at no time was she suppose to of done that then she LIED and said she texted the manager I asked for manager to call the store so I can speak with her she never did it entered my personal info in her cell phone is DIABOLICAL and against company rules this person suspose to be the face of Budget but yet she was extremely rude and unprofessional the kind of attitude that makes you wonder why someone with poor customer service service skills is in a customer facing role ASHTON her tone was dismissive and unfriendly and she should NOT be interacting with customers!!

I would like to give them a -1 review. We had a reservation for a Kia Telluride and had been…read morepromised they would have one set aside for us to pick up. When we got to their office to get the vehicle they had already given it to someone else and wanted us to settle for a smaller vehicle. The people who got it did not have a reservation and were just walkins that morning. The person at the counter was non-caring and made no attempt to satisfy our request.

New site. No signage and terrible traffic area. Indifferent employee after we circled forever to…read morefind them. HWY 45 site would have been much easier, and they are a real site. This is just an office front where they don't have any Staff/fleet/maint/etc. Avoid.

I am a difficult person to please but this avis store. Bent over backwards to get me and my 7…read moreperson family to Colorado. We tried everything so this was our last option. Long story short we ended up with a Pacifica and now were in Colorado. Big shout out Ms. Malenda working the front desk. Her computer wasnt working and her fax was broken. She ended up doing a paper contract. If yall are giving bonuses she deserves one or atleast promote her to some kind of management position cause she's got the stuff. 8 year usmc vet I know what I'm talking bout. Will rent again and will tell my friends and family about it

scammers with "holds" you have to refute to get taken off your card. Stay away for your peace of…read moremind.

*** UPDATE 8/2 about 10:30 AM - I did add on roadside assistance (apparently) but it's marked as…read morePERS on the rental agreement and the "added on the 29th" confirmation from Hertz Customer Service threw me off. I've still only heard from Corporate Customer Service via email and I'm still not certain why it took four days to close out the rental agreement so I'll up it 1 star for my mistake. *** UPDATE 7/31 5:45AM Good news - the bigger charges ($68 & up) have currently dropped but I've been charged $43.95 for roadside assistance that I didn't authorize AND that was put on the car on the 29th. I realllllly need the ability to give 0 stars because, if any review deserves that (or negative #s), it's this one: Rented a car on the 20th through the dealership. Returned it on 7/24 to the dealership and they confirmed that it was returned on the 24th. Started getting charges on Monday (so far I'm up to about $350 and had to shut my card off so they'd quit charging). I called Corporate Customer Service on the 29th and was told that the reason I was still being charged is because the car hadn't been returned yet and that they were going to email the rental location to let them know to stop the rental since I'd turned the car in on the 24th. Later that day, another charge so I called again and was told they'd "escalate" the issue but that might take 48-72 hours to get an answer. They asked for my email address so the escalation team could contact me so I gave it (again, because I'd already given it to the person who told me they'd tell the location to close out the rental agreement). This morning I get an invoice to a TOTALLY different email address (one that I had not provided so they're really lucky all my personal info went to an email address I owned) and now I owe $50 so I call Hertz Corporate . . . again . . .and I'm told that I'm now being charged $50 (on top of the other stuff) for "roadside assistance" that I didn't sign for and didn't use. I asked when this roadside assistance (X2) was put on my agreement and was told "the 29th" by "the counter". I asked how that could be when the car had been returned by me on the 24th and was told that the car was returned to the rental location on the 29th. So I'd really like an explanation as to why the car that I returned to the dealership on the 24th that they confirmed was returned to the rental location on the same day was marked "returned" in the Hertz system on the 29th with two NEW charges for something I didn't add and didn't use.

Show availability, but never have cars available. Overbook and then offer zero support when they…read morecancel. I highly recommend booking at a different location, or with a different rental company.

Very unprofessional team. And I have never had to pay an extra 400 because it rained and the…read moreexterior of the car was sandy. I could understand if I smoked or had Dogs but she assumed that I was driving in the snow and I didn't... it just rained everyday in the month of May and I live on a ranch. But the car drove well. First and last time.

Their address is wrong and it was extremely difficult to find it because of that, also they don't…read morehave lots of cars, I booked a type of car and they gave me an old car instead. And if you called the number to ask direction s they don't pick up or if they pick up before you say anything they say, I will put u in a brief hold and you are done after that. It's only one lady giving the cars & picking up the phone, perhaps they need to hire an extra person and fix the address that they send in their confirmation email as well as the Google address and yelp address.