The day of pick-up, they call to say they don't have a vehicle for us. Many phone calls later we…read morestill don't have a vehicle. They basically offered us a car when we reserved a standard suv. The girl told us the day before they had a 'fleet' of vehicles to choose from; we we go the next morning, day of, there isn't one vehicle on the lot. Then WE have to call other enterprise loc a turns to see what they have. Still nothing. The employee tells us that basically enterprise is false Advertising online and that they can't promise anything. So feel free to book whatever you want.But there's no guarantee you will get it. They screwed us over amd couldn't care less.... the day of our trip.....

Everyone here is always amazing. Super fast and no hassle. This will always be my go-to location!!read more

Zoe the branch manager went above and beyond. Despite the circumstances she really maintained and…read moremanaged my situation plus made it pretty seamless really prioritized me as a customer. My opinion she's a great asset to enterprise. Glad that I got to experience a first class experience. Well I was thinking I'd end up in a non premium vehicle, I ended up in a pretty nice Buick which had ambient lighting, which made me feel lot better not to mention she literally went above and beyond within 30 mins of identifying the situation. Then she was able to upgrade the vehicle to a wagoneer. So needless to say my experience has been enhanced. I will come again. 10 of 10.

This time around the service was impeccable. I requested a later pick up time after I booked online…read moreand that was no problem. They picked me up where I was having my car repaired within 10 minutes and had me in a car soon after I arrived at the store. When I came back they took me back to the automotive shop and check out took no time at all.

Trying to get a receipt took 3 phone calls. The staff was very patient and determined to help make…read moresure that the receipt was delivered to me by email. After such great attention and effort, the emailed receipt was received. The staff was great and I thank them for their relentless effort at delivering a good service from start to finish.

Have returned cars here 3 times. Every time while inspecting vehicle back has been beyond being…read morethrough. They are looking for anything and scratches, 1 time tried to blame me for it but I took pictures when I took car. They have to inspect but is almost a witchunt. Where I used to live they were always so pleasant and when I took a car back always offered a ride back home without me asking. Now I'm less than 5 miles from this location and when I ask for the possibility or a ride home they look at me like I'm requesting heaven. They don't have to do it but the way they look back and say no leave a bad taste I won't be asking again and possibly not returning a car to this location. Enterprise is a great car rental company but some employees like the ones I've dealt here can drag them down.

The customer service is impeccable. She is efficient once she gets to you…read more BUT, the hours on the door are wrong, so make sure you verify when you can pick up &/or drop off. AND both times we came we're on a Saturday & there is only ONE person working. We waited more than an hour both times.

Congratulations Latifah in your promotion. It's a shame that this location has gone downhill under…read morenew management. Waited 2 hours from my reservation time and car was still incorrect. Manager doesn't even speak to customers and location is filthy.

Lance Carlisle, help me with my rental... Very courteous, professional…read moreQuickly got me in a rental car! Explained everything walked me through the process! Good to go! After dropping the rental back He took me back to Gullo Ford to collect my vehicle! Five Stars severs!!!

I'd like to express my sincere gratitude to Enterprise Car Rental Conroe for consistently…read moredelivering top-tier service. I rent cars from them on a weekly basis, and every experience has been nothing short of excellent. The customer service team is incredibly professional, attentive, and always ready to help with any questions I have. A special thank-you to managers Lance and Tim, along with the entire team, for always going above and beyond. Your dedication, friendliness, and reliability make every rental experience smooth and stress-free. Thank you, Enterprise, for setting such a high standard and for the exceptional service you provide week after week. I truly appreciate everything you do. Highly recommended!-Morris

I would like to give them a -1 review. We had a reservation for a Kia Telluride and had been…read morepromised they would have one set aside for us to pick up. When we got to their office to get the vehicle they had already given it to someone else and wanted us to settle for a smaller vehicle. The people who got it did not have a reservation and were just walkins that morning. The person at the counter was non-caring and made no attempt to satisfy our request.

I had to return a truck the truck location in Conroe but it was closed so I went to the budget in…read moreConroe and parked out back, the minute I walked in this lady yelled at me saying, " We are not a truck location you have to leave". I said just a minute the truck location...she interrupted me and said I dont care you need to go now. I said just a minute the truck location is closed what do I need to do...she said " I dont know or care you have to go and go now, I am not a truck location. I did nothing at all and got treated like crap the minute I walked in the door. This was Saturday 6/28/2025 at 12:45pm. She was the only lade there and was absolutely horrible...do not rent here unless you want to get treated horrible.

New site. No signage and terrible traffic area. Indifferent employee after we circled forever to…read morefind them. HWY 45 site would have been much easier, and they are a real site. This is just an office front where they don't have any Staff/fleet/maint/etc. Avoid.

we have been a long time customer. Went to Avis to rent a vehicle and mentione that I have a 35%…read morediscount offer. The person who waited on me said, well, we have vehicles avaiable but to get your discount, you will have to arrange the rental on line. So I sat on the seating in the office and proceeded to make an on line reservation. The online service said no vehicles available, which I knew there was. I relayed this to the employee working the desk, and she said, nothing I can do about that. Offered absolutely no help at all and could care less if I rented a vehicle. I walked out, went home and signed on to Enterprise on line and within minutes had a car reserved at a lower rate than Avis. When I went to ENTERPRISE to pick the vehicle up, it was quite a different experience. The ENTERPRISE representative was professional, unlike AVIS. I was in and out in a matter of minutes. We will never ever rent for AVIS again. Enterprise is leagues above AVIS. Glad to have had the option to elect ENTERPRISE!

I had the worst experience from the manager Michelle in my life I've ever had an experience that…read morebad ,I had to call the cops to report her I am currently in the midst of getting camera footage because when I first went in the store, I was stood there for 10 minutes and I set a timer on this lady was next-door shopping. She claims she was shopping for the restroom. She had four bags or five bags as a manager You should not have a job and that was nothing compared to the type of service she gave me she was very disrespectful. We exchanged words because she didn't know her job, I kept asking her if she's going to reimburse the gas money because she made us go fill the tank up after my aunt already prepaid, Michelle the so-called unprofessional manager even made a young boy, followed me to the gas station to tell me that I don't need to put gas anymore, but he was too late because I had already put gas so when I went back inside the store asking her if we were gonna get refunded, she decided to yell and say I already did it. Prior to that I was trying to show her a picture of the gas that it was barely anything that was left for the car to be on full ,I was just trying to show her if I still need to fill it up and she goes who's next behind the line which I didn't understand because me and my aunt were still standing right in the front, so why are you screaming? Can I help the next person you're not done with us so I later found out that she was the manager that's actually very sad and I would complain every day and go up there every day till I don't see her there anymore. I will make sure I follow through with corporate supervisors, and everybody that I can. I don't like people that are disrespectful for absolutely no reason and I also don't like people that don't do their job correctly, like you are shopping during work hours you do not deserve a job. It doesn't matter if you're shopping for Avis you don't leave the store. I watched somebody came and left. She had an orange shirt on as the camera footage would show that she was upset because nobody was there. Michelle, you are unfit as a manager you do not deserve a job. I will be up there tomorrow with the police to collect the camera footage just know the day you disrespected me was the day you know not to ever disrespect a customer because I will take it the furthest legally she needs to understand they're people that hate rude managers more than anything and I'm one of them.

Great customer service. After multiple issues with the Conroe location, I decided to try the…read morewoodlands. Each time I've rented, my car has been clean, ready on time, and not smelled like cigarette smoke. Eric and the other staff members have always been polite and gotten me in and out quickly.

Pre-paid for rental but apparently that doesn't matter if they overbook. Rude employees who don't…read moregive a crap about what happens when they cancel and don't help.

Very unprofessional team. And I have never had to pay an extra 400 because it rained and the…read moreexterior of the car was sandy. I could understand if I smoked or had Dogs but she assumed that I was driving in the snow and I didn't... it just rained everyday in the month of May and I live on a ranch. But the car drove well. First and last time.

Their address is wrong and it was extremely difficult to find it because of that, also they don't…read morehave lots of cars, I booked a type of car and they gave me an old car instead. And if you called the number to ask direction s they don't pick up or if they pick up before you say anything they say, I will put u in a brief hold and you are done after that. It's only one lady giving the cars & picking up the phone, perhaps they need to hire an extra person and fix the address that they send in their confirmation email as well as the Google address and yelp address.