Lance Carlisle, help me with my rental... Very courteous, professional…read moreQuickly got me in a rental car! Explained everything walked me through the process! Good to go! After dropping the rental back He took me back to Gullo Ford to collect my vehicle! Five Stars severs!!!

I'd like to express my sincere gratitude to Enterprise Car Rental Conroe for consistently…read moredelivering top-tier service. I rent cars from them on a weekly basis, and every experience has been nothing short of excellent. The customer service team is incredibly professional, attentive, and always ready to help with any questions I have. A special thank-you to managers Lance and Tim, along with the entire team, for always going above and beyond. Your dedication, friendliness, and reliability make every rental experience smooth and stress-free. Thank you, Enterprise, for setting such a high standard and for the exceptional service you provide week after week. I truly appreciate everything you do. Highly recommended!-Morris

Trying to get a receipt took 3 phone calls. The staff was very patient and determined to help make…read moresure that the receipt was delivered to me by email. After such great attention and effort, the emailed receipt was received. The staff was great and I thank them for their relentless effort at delivering a good service from start to finish.

Have returned cars here 3 times. Every time while inspecting vehicle back has been beyond being…read morethrough. They are looking for anything and scratches, 1 time tried to blame me for it but I took pictures when I took car. They have to inspect but is almost a witchunt. Where I used to live they were always so pleasant and when I took a car back always offered a ride back home without me asking. Now I'm less than 5 miles from this location and when I ask for the possibility or a ride home they look at me like I'm requesting heaven. They don't have to do it but the way they look back and say no leave a bad taste I won't be asking again and possibly not returning a car to this location. Enterprise is a great car rental company but some employees like the ones I've dealt here can drag them down.

we have been a long time customer. Went to Avis to rent a vehicle and mentione that I have a 35%…read morediscount offer. The person who waited on me said, well, we have vehicles avaiable but to get your discount, you will have to arrange the rental on line. So I sat on the seating in the office and proceeded to make an on line reservation. The online service said no vehicles available, which I knew there was. I relayed this to the employee working the desk, and she said, nothing I can do about that. Offered absolutely no help at all and could care less if I rented a vehicle. I walked out, went home and signed on to Enterprise on line and within minutes had a car reserved at a lower rate than Avis. When I went to ENTERPRISE to pick the vehicle up, it was quite a different experience. The ENTERPRISE representative was professional, unlike AVIS. I was in and out in a matter of minutes. We will never ever rent for AVIS again. Enterprise is leagues above AVIS. Glad to have had the option to elect ENTERPRISE!

I had the worst experience from the manager Michelle in my life I've ever had an experience that…read morebad ,I had to call the cops to report her I am currently in the midst of getting camera footage because when I first went in the store, I was stood there for 10 minutes and I set a timer on this lady was next-door shopping. She claims she was shopping for the restroom. She had four bags or five bags as a manager You should not have a job and that was nothing compared to the type of service she gave me she was very disrespectful. We exchanged words because she didn't know her job, I kept asking her if she's going to reimburse the gas money because she made us go fill the tank up after my aunt already prepaid, Michelle the so-called unprofessional manager even made a young boy, followed me to the gas station to tell me that I don't need to put gas anymore, but he was too late because I had already put gas so when I went back inside the store asking her if we were gonna get refunded, she decided to yell and say I already did it. Prior to that I was trying to show her a picture of the gas that it was barely anything that was left for the car to be on full ,I was just trying to show her if I still need to fill it up and she goes who's next behind the line which I didn't understand because me and my aunt were still standing right in the front, so why are you screaming? Can I help the next person you're not done with us so I later found out that she was the manager that's actually very sad and I would complain every day and go up there every day till I don't see her there anymore. I will make sure I follow through with corporate supervisors, and everybody that I can. I don't like people that are disrespectful for absolutely no reason and I also don't like people that don't do their job correctly, like you are shopping during work hours you do not deserve a job. It doesn't matter if you're shopping for Avis you don't leave the store. I watched somebody came and left. She had an orange shirt on as the camera footage would show that she was upset because nobody was there. Michelle, you are unfit as a manager you do not deserve a job. I will be up there tomorrow with the police to collect the camera footage just know the day you disrespected me was the day you know not to ever disrespect a customer because I will take it the furthest legally she needs to understand they're people that hate rude managers more than anything and I'm one of them.

Jaylen was amazing to work with! He went above and beyond to ensure that we found the perfect car…read morefor my reservation. He was polite, efficient and made sure to touch every customer that walked through the door or called on the phone without ever making any of us feel neglected. Again, he went above and beyond to make sure I left completely satisfied and I was! I enjoyed my experience and my rental and will definitely be back to see Jaylen at the Conroe Hertz!

i reserved a car on phone and when i went to pick up they said they no record and i had to leave…read morewithout a car

I was offered an upgrade on my car rental because thr no didn't have a smaller car which I was…read morehappy with a upgrade without extra charge and it was a beautiful blue 2026 Malibu with all the perks. They communicate with me making sure I was happy with the car and everything was communicated up to the drop off on the car so I would highly recommend Enterprise at this location !!! didn't have a smaller one which I wanted and they didn't charge me extra. It was a beautiful car 2026 Malibu with all theú

Subject: Kudos for Excellent Service…read more Dear Keyana Bourda I wanted to take a moment to commend you on the excellent service you provided during my recent Rent-A-Car experience. Your assistance and attention to detail made the process smooth and enjoyable. Thank you for your great job! Best regards, Rivera Lachele

The day of pick-up, they call to say they don't have a vehicle for us. Many phone calls later we…read morestill don't have a vehicle. They basically offered us a car when we reserved a standard suv. The girl told us the day before they had a 'fleet' of vehicles to choose from; we we go the next morning, day of, there isn't one vehicle on the lot. Then WE have to call other enterprise loc a turns to see what they have. Still nothing. The employee tells us that basically enterprise is false Advertising online and that they can't promise anything. So feel free to book whatever you want.But there's no guarantee you will get it. They screwed us over amd couldn't care less.... the day of our trip.....

Everyone here is always amazing. Super fast and no hassle. This will always be my go-to location!!read more

These girls are the best. Very accommodating, always friendly, and they go above and beyond to make…read moresure you're taken care of. Amy is the owner/manager and she takes pride in her job. I know all this seems like it should be expected but rental car companies by nature are difficult most times. It's different here. In a good way.

My husband made arrangements over the phone with Vicky to have a rental call available when i…read morearrived at the rental location. I was rudely told because my debit card has my husbands name on it that she wouldn't accept it as a form of payment. Because i am out of town and away from home i don't have another credit card on hand. My husband even spoke to her over the phone to confirm the reservation while i was standing there and tried to pay with another card that was in my name. She refused to help or find a solution to the problem and refused me service. I feel this was a blatant gay bashing hate filled person that refused to work with me because i am gay.

Today Hertz Rental in Huntsville went about & beyond on a customer service issue caused by another…read morecompany. Thank you for handling the issue professionally. I highly recommend using Hertz Rental Car on 11th Street. Definitely 5 stars.

Jamie Esters, was personable, accommodating and very helpful. Small town care and charm…read more recommend!!!

Zoe the branch manager went above and beyond. Despite the circumstances she really maintained and…read moremanaged my situation plus made it pretty seamless really prioritized me as a customer. My opinion she's a great asset to enterprise. Glad that I got to experience a first class experience. Well I was thinking I'd end up in a non premium vehicle, I ended up in a pretty nice Buick which had ambient lighting, which made me feel lot better not to mention she literally went above and beyond within 30 mins of identifying the situation. Then she was able to upgrade the vehicle to a wagoneer. So needless to say my experience has been enhanced. I will come again. 10 of 10.

This time around the service was impeccable. I requested a later pick up time after I booked online…read moreand that was no problem. They picked me up where I was having my car repaired within 10 minutes and had me in a car soon after I arrived at the store. When I came back they took me back to the automotive shop and check out took no time at all.