DO NOT...I REPEAT, DO NOT RENT A CAR FROM HERE!! Worst car…read morerental experience ever. The Chevy Equinox we rented already had a cracked windshield, low oil pressure at 40%, and a jacked up tire sensor system which we think is because the last person didn't rotate the wheels correctly. Be prepared to be on the phone for 6 1/2 hrs with road side assistance and Enterprise offices giving mixed answers and being transferred on the phone left and right because no one knows anything. We finally had our car towed at 2pm and were told we would get an Uber or Lyft sent to us free of charge to only have them both cancel on us twice since we were in the middle of nowhere. At that point we should of gone with the tow truck since we were stranded. After several more hours they were able finally able to secure a taxi for us to drive 40mi to the nearest Enterprise and get a new car. After talking to the nearest Enterprise they told us they had a Hyundai Kona at their location which we needed since we were traveling far. After the taxi dropped us off it turned out it was never there to begin with. We ended up getting a compact Nissan Sentra because it was better than nothing. The website and call center will say they have availability on the lot but it doesn't reflect the truth. They lie and wasted a day of our vacation. Not worth it. Run away!!!!

I would not recommend Enterprise if you are from out of town! My fiance and I made arrangements for…read morehim to pick up a car on the 22 of August when we talked to the agent he never said he needed a local drivers license to rent the car, he only said " he needed to have the card he was using in person." Which he was and did then because he was out of state he was denied a rental because he did not have a major credit card we spent $400 for him to go from mn to Texas to go to his brother's funeral. They had no sympathy, they didn't care! Uncaring, unfeeling, these people only care about themselves!

If I could give zero stars I would! Needed a vehicle after hitting a deer this morning and the guy…read morewas no help. Told us all vehicles were spoken for and good luck. Made no effort to help to see if any other enterprise had other vehicles. Ended up going to a different enterprise and they were very much aware of the lack of service from this guy/enterprise.

I've rented from this specific enterprise 3 times in the past 4 years. Mr. Ried D. Jinks was the…read moreonly one there each time and has always been very professional, polite, and speedy. This man needs a rai$e. My wife and i procrastinated getting up to enterprise and came in 15min before close, there were three people in the very small office waiting, the phone ringing loudly off the hook, no employee in sight just a now hiring sign in the window. Then out of no where, like a whilwind Mr. Jinks swooped in on a freshly washed car for one of the customers. This man took care of the first gentleman, the next 2 ladies with a van, then took care of us just as an impatient man came up behind us 5 min after they closed, he smiled and took care of the late man as well with no complaints and always with a positive attitude. This mans work ethic makes me want to come out of retirement and help him!

My son vehicle broke down while he was working in Lufkin TX it was on a Sunday, This place was the…read moreonly one open and the guy was so kind and friendly he got my son in a vehicle and even called me back to tell me he got him fixed up and he was on his way home. Being a mom that was the most important thing to know my son was took care of. If I could give this place a 10 star I would. Thank you so much sir.... concerned MOM!!

I would like to give them a -1 review. We had a reservation for a Kia Telluride and had been…read morepromised they would have one set aside for us to pick up. When we got to their office to get the vehicle they had already given it to someone else and wanted us to settle for a smaller vehicle. The people who got it did not have a reservation and were just walkins that morning. The person at the counter was non-caring and made no attempt to satisfy our request.

I had to return a truck the truck location in Conroe but it was closed so I went to the budget in…read moreConroe and parked out back, the minute I walked in this lady yelled at me saying, " We are not a truck location you have to leave". I said just a minute the truck location...she interrupted me and said I dont care you need to go now. I said just a minute the truck location is closed what do I need to do...she said " I dont know or care you have to go and go now, I am not a truck location. I did nothing at all and got treated like crap the minute I walked in the door. This was Saturday 6/28/2025 at 12:45pm. She was the only lade there and was absolutely horrible...do not rent here unless you want to get treated horrible.

When I rented a car in Houston Texas- airport location- I thought, what's it matter what company I…read morerent a car from? What's the difference between Hertz or Dollar besides the price? Here is the difference ---- price, customer service, dependability, and reliability. AND these are the reasons to NOT use the Dollar Rent a Car location in Houston. Why do I say that? First, when I arrived at the airport- after traveling all day - I was tired, hungry and just wanted to get the car and leave- I went to the check-in counter in the airport. No one there. The Hertz lady was there. Yes, she was checking in customers. Dollar Rent lady?- nope. The representative's purse was on the counter. Her People magazine was parted open- ready to be read --- but, no representative? So, after about twenty minutes - who helped us? Yes, the Hertz lady. "She stepped out to smoke," she said. "She should be back soon." Yes, I waited and waited. Finally, the Hertz lady - noticing that the Dollar girl was not coming back, told me to catch a shuttle to the rental location and I could check-in there. So, waited another fifteen minutes for a Dollar shuttle (by the way, there was always a steady stream of Hertz shuttles available). The ride to the rental location was smooth, comfortable, great air conditioning, and short ride. When at the rental location, the representatives were quick and swift in checking everyone in and getting me a vehicle. I got a economy car- so nothing exciting about that. It was a death trap car, but I didn't want to pay more for a better car. But, the real issue was during the return of the car. My flight was 5:30 a.m. I got to the rental drop off at 3:30 a.m. and the place was dark. The location was NOT open. The website said it was a 24/7 location. Why were they not open? I called the 1-800 number and only got a round and round voicemail not getting me anywhere and no information. Finally, another man pulled up to the gate and sat and waited. I assumed he was just as astounded as I, but he said the location didn't open until 4:00 a.m. So, I could breath a little easier. I still had time to get to the airport and go through security and find my gate before boarding - Right? Well, 4 a.m. came and went. So did 4:15 a.m. Finally, 4:18 a.m. I was made, grouchy, and freaking out about a flight that I might miss - but, to make it all worse- I got up so early, which is something that I hate to do. But, finally, someone showed up for work. Took time for them to open the office, open the gate, and I don't know - make breakfast or something. I, along with six other people, got checked in (they over charged me and charged me for hidden costs that were never disclosed before) and we were waiting outside for the shuttle to take us to the airport. What?? The shuttle driver had not shown up for work?? There wasn't going to be a shuttle bus to go to the airport? Is this a nightmare? That was the thought that was going through my head. My experience didn't get any better than that. I got to the airport and made my flight, but not without worry, rushing and unneeded stress. Thanks a lot Dollar Car Rental. I'll remember to pay the extra to use Hertz next time.

The experience at Dollar at Baton Rouge airport was absolutely the worst. We rented a car that…read moreimmediately broke down, and when we contacted customer service, they directed us to the airport for a replacement. Dennis D. at the front desk was the most rude, disrespectful, and unprofessional individual I have encountered. Dollar, Hertz, and National Rent-A-Car should reconsider employing someone like Dennis, as he damages their reputation significantly. I will never rent from them again.

We would give 6 stars if we could! We were in a bind with…read moreour rental car and needed to get to Austin quickly for our son's graduation. Lindsey G was Amazing! She was so helpful, kind and understanding. Got us in a new rental and out quickly! Customer service was A++! Thank you Enterprise and Lindsey from your Brenham location! We truly appreciated your understanding!

Lindsey and the rest of the staff here are truly incredible. This was the best rental car…read moreexperience I have ever had. I am also someone that rents a car during work trips many times a year. This instance was due to getting in a car accident 8 hours away from our home during spring break. Lindsey was able to work very diligently and find us a van in order to fit all of our luggage to get us home safely with our kids. We were shown a deep care and empathy in a time of crisis for us. I could not recommend this location more highly. We are very grateful and fortunate to have found a person like Lindsey to help.

I was offered an upgrade on my car rental because thr no didn't have a smaller car which I was…read morehappy with a upgrade without extra charge and it was a beautiful blue 2026 Malibu with all the perks. They communicate with me making sure I was happy with the car and everything was communicated up to the drop off on the car so I would highly recommend Enterprise at this location !!! didn't have a smaller one which I wanted and they didn't charge me extra. It was a beautiful car 2026 Malibu with all theú

Subject: Kudos for Excellent Service…read more Dear Keyana Bourda I wanted to take a moment to commend you on the excellent service you provided during my recent Rent-A-Car experience. Your assistance and attention to detail made the process smooth and enjoyable. Thank you for your great job! Best regards, Rivera Lachele