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6 years ago

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7 years ago

Jamie Esters, was personable, accommodating and very helpful. Small town care and charm. recommend!!!

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.8(11 reviews)
1.0 mi

DO NOT...I REPEAT, DO NOT RENT A CAR FROM HERE!! Worst car…read morerental experience ever. The Chevy Equinox we rented already had a cracked windshield, low oil pressure at 40%, and a jacked up tire sensor system which we think is because the last person didn't rotate the wheels correctly. Be prepared to be on the phone for 6 1/2 hrs with road side assistance and Enterprise offices giving mixed answers and being transferred on the phone left and right because no one knows anything. We finally had our car towed at 2pm and were told we would get an Uber or Lyft sent to us free of charge to only have them both cancel on us twice since we were in the middle of nowhere. At that point we should of gone with the tow truck since we were stranded. After several more hours they were able finally able to secure a taxi for us to drive 40mi to the nearest Enterprise and get a new car. After talking to the nearest Enterprise they told us they had a Hyundai Kona at their location which we needed since we were traveling far. After the taxi dropped us off it turned out it was never there to begin with. We ended up getting a compact Nissan Sentra because it was better than nothing. The website and call center will say they have availability on the lot but it doesn't reflect the truth. They lie and wasted a day of our vacation. Not worth it. Run away!!!!

I would not recommend Enterprise if you are from out of town! My fiance and I made arrangements for…read morehim to pick up a car on the 22 of August when we talked to the agent he never said he needed a local drivers license to rent the car, he only said " he needed to have the card he was using in person." Which he was and did then because he was out of state he was denied a rental because he did not have a major credit card we spent $400 for him to go from mn to Texas to go to his brother's funeral. They had no sympathy, they didn't care! Uncaring, unfeeling, these people only care about themselves!

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Dollar Rent A Car - Response

Dollar Rent A Car

1.4(138 reviews)
8.2 mi

When I rented a car in Houston Texas- airport location- I thought, what's it matter what company I…read morerent a car from? What's the difference between Hertz or Dollar besides the price? Here is the difference ---- price, customer service, dependability, and reliability. AND these are the reasons to NOT use the Dollar Rent a Car location in Houston. Why do I say that? First, when I arrived at the airport- after traveling all day - I was tired, hungry and just wanted to get the car and leave- I went to the check-in counter in the airport. No one there. The Hertz lady was there. Yes, she was checking in customers. Dollar Rent lady?- nope. The representative's purse was on the counter. Her People magazine was parted open- ready to be read --- but, no representative? So, after about twenty minutes - who helped us? Yes, the Hertz lady. "She stepped out to smoke," she said. "She should be back soon." Yes, I waited and waited. Finally, the Hertz lady - noticing that the Dollar girl was not coming back, told me to catch a shuttle to the rental location and I could check-in there. So, waited another fifteen minutes for a Dollar shuttle (by the way, there was always a steady stream of Hertz shuttles available). The ride to the rental location was smooth, comfortable, great air conditioning, and short ride. When at the rental location, the representatives were quick and swift in checking everyone in and getting me a vehicle. I got a economy car- so nothing exciting about that. It was a death trap car, but I didn't want to pay more for a better car. But, the real issue was during the return of the car. My flight was 5:30 a.m. I got to the rental drop off at 3:30 a.m. and the place was dark. The location was NOT open. The website said it was a 24/7 location. Why were they not open? I called the 1-800 number and only got a round and round voicemail not getting me anywhere and no information. Finally, another man pulled up to the gate and sat and waited. I assumed he was just as astounded as I, but he said the location didn't open until 4:00 a.m. So, I could breath a little easier. I still had time to get to the airport and go through security and find my gate before boarding - Right? Well, 4 a.m. came and went. So did 4:15 a.m. Finally, 4:18 a.m. I was made, grouchy, and freaking out about a flight that I might miss - but, to make it all worse- I got up so early, which is something that I hate to do. But, finally, someone showed up for work. Took time for them to open the office, open the gate, and I don't know - make breakfast or something. I, along with six other people, got checked in (they over charged me and charged me for hidden costs that were never disclosed before) and we were waiting outside for the shuttle to take us to the airport. What?? The shuttle driver had not shown up for work?? There wasn't going to be a shuttle bus to go to the airport? Is this a nightmare? That was the thought that was going through my head. My experience didn't get any better than that. I got to the airport and made my flight, but not without worry, rushing and unneeded stress. Thanks a lot Dollar Car Rental. I'll remember to pay the extra to use Hertz next time.

The experience at Dollar at Baton Rouge airport was absolutely the worst. We rented a car that…read moreimmediately broke down, and when we contacted customer service, they directed us to the airport for a replacement. Dennis D. at the front desk was the most rude, disrespectful, and unprofessional individual I have encountered. Dollar, Hertz, and National Rent-A-Car should reconsider employing someone like Dennis, as he damages their reputation significantly. I will never rent from them again.

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Dollar Rent A Car
Dollar Rent A Car - We have all been waiting at least 30 minutes after waiting at desk for an hour

We have all been waiting at least 30 minutes after waiting at desk for an hour

Dollar Rent A Car

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Hertz - carrental - Updated May 2026

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