When I rented a car in Houston Texas- airport location- I thought, what's it matter what company I rent a car from? What's the difference between Hertz or Dollar besides the price? Here is the difference ---- price, customer service, dependability, and reliability. AND these are the reasons to NOT use the Dollar Rent a Car location in Houston. Why do I say that? First, when I arrived at the airport- after traveling all day - I was tired, hungry and just wanted to get the car and leave- I went to the check-in counter in the airport. No one there. The Hertz lady was there. Yes, she was checking in customers. Dollar Rent lady?- nope. The representative's purse was on the counter. Her People magazine was parted open- ready to be read --- but, no representative? So, after about twenty minutes - who helped us? Yes, the Hertz lady. "She stepped out to smoke," she said. "She should be back soon." Yes, I waited and waited. Finally, the Hertz lady - noticing that the Dollar girl was not coming back, told me to catch a shuttle to the rental location and I could check-in there. So, waited another fifteen minutes for a Dollar shuttle (by the way, there was always a steady stream of Hertz shuttles available). The ride to the rental location was smooth, comfortable, great air conditioning, and short ride. When at the rental location, the representatives were quick and swift in checking everyone in and getting me a vehicle. I got a economy car- so nothing exciting about that. It was a death trap car, but I didn't want to pay more for a better car. But, the real issue was during the return of the car. My flight was 5:30 a.m. I got to the rental drop off at 3:30 a.m. and the place was dark. The location was NOT open. The website said it was a 24/7 location. Why were they not open? I called the 1-800 number and only got a round and round voicemail not getting me anywhere and no information. Finally, another man pulled up to the gate and sat and waited. I assumed he was just as astounded as I, but he said the location didn't open until 4:00 a.m. So, I could breath a little easier. I still had time to get to the airport and go through security and find my gate before boarding - Right? Well, 4 a.m. came and went. So did 4:15 a.m. Finally, 4:18 a.m. I was made, grouchy, and freaking out about a flight that I might miss - but, to make it all worse- I got up so early, which is something that I hate to do. But, finally, someone showed up for work. Took time for them to open the office, open the gate, and I don't know - make breakfast or something. I, along with six other people, got checked in (they over charged me and charged me for hidden costs that were never disclosed before) and we were waiting outside for the shuttle to take us to the airport. What?? The shuttle driver had not shown up for work?? There wasn't going to be a shuttle bus to go to the airport? Is this a nightmare? That was the thought that was going through my head. My experience didn't get any better than that. I got to the airport and made my flight, but not without worry, rushing and unneeded stress. Thanks a lot Dollar Car Rental. I'll remember to pay the extra to use Hertz next time. read more

I declined insurance when booking because I know it is covered by my auto insurance. However, at the counter I was told I needed to purchase liablity from Dollar Rental. I told them I was insured by USAA, but the representative told me I was required by Texas Law. I paid , but found out later that was not true. I disputed the charge with the company by they considered it a valid charge. read more

What a piece of shit!!!! We confirm reservations months prior with our debit card. When we show up for the car, they won't accept the card the reservation was made on. What a bunch of fucking retards!!! read more

The experience at Dollar at Baton Rouge airport was absolutely the worst. We rented a car that immediately broke down, and when we contacted customer service, they directed us to the airport for a replacement. Dennis D. at the front desk was the most rude, disrespectful, and unprofessional individual I have encountered. Dollar, Hertz, and National Rent-A-Car should reconsider employing someone like Dennis, as he damages their reputation significantly. I will never rent from them again. read more

What a bunch of thieves. Paid for a package trip with Price Line including the car. When I got there , I was told I had to take an electric vehicle. So to avoid that , the crooks charged me $141. Never again !!! The BBB ought to investigate these clowns. read more

Prepaid for a package deal through Orbitz including a rental car from Dollar Car Rental. Arrived today, waited an hour in line and when I got to the service desk I was informed I would have to upgrade and pay an additional $118. It was arbitrary and I felt I had no choice. This was my families vacation and I needed the rental car. Plus the rental car has all these nicks on the hood and windshield. Not a good experience especially for a family vacation . read more

I was not happy with my experience with Dollar Rent a Car. They charged me for the extra protection which I declined and the guy who put it in the system noticed immediately it added it automatically so he changed it so he said, then I signed off and found out after returning vehicle I was charged for the extra protection I did not want. I called customer service and got no help so disputed extra charges with credit card. We will not use them again. read more

I rented a car from dollar at the Houston airport on 10/29/24 to be returned on 9/1/24 before 12am, I return it on 9/1/24 at 11:30 ish and was told to leave the key on the seat and my bill would be emailed to me. Which I did what I was told to do. The next day I received an email stating I rerun it on 9/2/24 and was up-charge an extra $51, no custom service number to call just an email to reach out to and when I did they refuse to review the camera and correct their error because there is a camera at the return gate showing when the car came on there lot. They are thieves and very shady but I learn a lesson never walk a way without a receipt matter what they say. You can't trust no one these days shady business practice. read more

Dollar Rent A Car - Response - Car Rental Near Me

Don't use this company!!! We send them an email about the shuttle from and to the rental service. They answered us there wasn't and that we had to take a taxi or an Uber. It costed us 60 dollar. Afterwards we learned there as a shuttle for everyone from and to the rental service area. We had to wait over an hour until it was our turn at the reception desk. After traveling for over 48 hours, that's quite a wait. There were 3 ladies et the desk, two of them were talking and giggling, the third one was talking at the phone. The queue got longer and longer all the way to the hall, but they didn't care. After more than an hour waiting, it was finally our turn, the woman at the counter kept tapping and tapping, and the bill kept getting bigger. We'd already paid for everything at home, but they added fuel, all sorts of dubious taxes, service charges/taxes, concession fee recovery, and a premium RD SVC we hadn't asked for. Their printer was supposedly broken, they couldn't print out the contract, we only received it when we were already back home. In the end, we paid $408 on top of the bill we'd already paid at home. One positive thing, it was a good car Dollar lives up to its name, never again!!! read more

Did everything online. As you leave they try to upsell different charges. Declined them all as we only needed the car to go to the hotel. THey charge them anyway. They do not respond to inquiries online or via email. Had to do charge back. read more

long wait, three agents only 2 doing anything. line 12 people, hour long wait, and getting longer.

Had to wait two hours to pick up my car because there was only one representative working and a long line of customers with reservations. Then when I returned the car, they said it had some damage on the back fender. I hadn't noticed it, and when they pointed it out, it looked to me like something that could be buffed out. Ten weeks later I got a bill for over $1300 for the "damage." I will never rent from them again. Horrible experience. read more

They have over $500 of deposit and not giving back. no customer service agent when you call and when someone did get on the phonethe phone, they shouldted at me and talked to me extremely insultingly. this company has the worst people working for them- someone names David from Philli called and was extremely rude. they are scam, they dont return your hard earned money and then blame it on the bank. either they have the dumbest people working for them ot this is a massive scam that laundering money in a day light. i feel helpless as a customer. read more

Everything!We had been traveling for12 hrs with a child, I was really tired and didn't look at receipt until next Am.I was upcharged for Everything! I started calling next AM to modify my reservation. I was on phone with different people and finally was told by 1 person they don't Modify????? Kept calling trying to speak with a mgr.that was a joke never spoke with 1 but spoke with a Benny who said not to worry it would be fixed.I was on the phone for over 4 hours all together!Guess what it wasn't!! I even waited at car turn-in 30 minutes to speak with a supervisor he said he'd check it out,he didn't even get my name before walking off.My car rental was paid through Expedia but this company charged double separately!!! I just wanted to let future Dollar renters to Beware!! I will never rent again from said company. I truly feel taken advantage of because I wasn't paying close enough attention. Expedia couldn't do anything 4 me either.Said it was between me and Dollar. This rental tainted a celebration weekend. I failed to mention I turned in car 1 day early.NOT A HAPPY CUSTOMER!!! read more

I was asked if I wanted pre pay tolls and I say I really don't need it. I just came to Houston to help my daughter after a surgery. Don't going to use the car much. Well they did charge me and no one answer the phone. read more

I prepaid for my reservation via Travelocity. I arrived and was told there is a 2 hour wait and it doesn't matter if you have a reservation read more

Worst rental car experience ever. Waited in line for 1.5 hours, up charged when I said no and refused to refund.

The worst ever!! Added on extras I did not want and then would not reverse the charges. Employees very rude and the car was not ready on time. Do not rent from this very unethical company. read more

If there was a star below one, I would rate them 0. I filled up the tank before returning the car and made sure there was a scratch or anything on the car, but they sent me a bill and charged my card the fees below which added up to $361.20. Damage waiver $139.96 Liability Ins. supplement $75.40 Fuel purchase option $34.23 Concession fee recovery $18.84 Toll fees $59.96 Tax $32.81 =361.21. If you're reading this and know how to fight this, please message me. Kindly. read more

Don't use this company. I was giving them the benefit of the doubt, but they are no good. long standing wait time in line. They only had 1 guy working the counter. The vehicle I requested was no longer availabl, so they put me in a car and said they'd refund the initial amount and then I paid for the car that day. So I've been charged twice. It's 1 month later and I still haven't been refunded my payment for that first transaction. And lastly, Dollar Rental has no where to be contacted. The customer service number keeps saying go online. Good Luck with that. read more

Avoid Dollar Rental or you will be sorry. They are rude, unprofessional and will take advantage of of you any way they can.

HOBBY AIRPORT. Reserved a car for noon. Caught the shuttle to pick up the car. The lobby was full!! I go up to the counter and was informed that the car wasnt ready and I was number 8 in line for a car. I asked one of the customers who was sitting in the lobby how long the wait? She said she had been there for an hour. I waited an hour, called Lyft and went to Enterprise, they got me into a car with AWESOME customer service. Now lets talk about the Dollar Car customer service or the lack thereof. The lobby was dirty, the Counter Reps was lazy and basic. She was there to collect a check and not concerned about anything else. Hood!!! You pay for what you get!! read more

worst car rental place ever. they have now charged me $940 and i have t gotten any of my money back from my deposit as promised.... terrible do not rent anything from them. extremely disorganized!!! scammers read more

This place is awful. It is always at least an hour wait for a car and they don't care.

I can see why the reviews of this place are que horible! I found myself wanting to shake the lady behind the counter ---- too much info? After it was all said and done it was $50 for one day but the service felt like $5. She was so aggressive and pushy that I found myself matching her aggression. Yikes. Cherry on top: my car sounded like it could use some internal love and had a decently cracked windsheild read more

If there were a 0 star review, this place would get it. Shuttle bus dropped 8 of us off and we just stood in the lobby, like pigs in a pen. No one manning any of the 6 desks. I walked behind the desk through some door that said employees only and ran into 2 people who I asked if they could help. They asked me for an ID and said I couldn't be back there, but did nothing to help out the 8 people in line. I asked why they would want to work in a place with such crappy customer service and they again asked me for an ID. I showed them my license and several credit cards, but apparently that's not what they meant. Do not rent from these losers. Do not even think about it. Horrible customer service. And I don't even have my car yet. read more

This place just plain sucks rocks. Horridly long wait to get the car, then pitched long and hard for upsells, additional features, and crap you don't need or want. The car itself was dirty and the breaks were all f'd up. The service person was like a robot, clearly overworked. This place is a hell hole. Stay away. read more

Dollar Rent A Car - Car Rental Near Me

Slow service...I'm a Dollar Express member and still had to wait without knowing when I'd be able to leave with a rental car. When I arrived and got off the airport shuttle from the terminal they didn't have any full size cars ready which is what I booked. Really? Didn't I book it for 2:30 pm? I arrived at 3 and there was nothing there for me and they tried to get me to take a midsize instead...no thanks, that's not what I paid for; why not upgrade me for the trouble? Because I saw plenty of midsize SUVs that were just sitting in the lot while a bunch of customers were just waiting around outside the building. Eventually after 15-20 min, a Ford Escape emerged from the car wash still dripping wet because they didn't bother to wipe it down. They ended up giving me the Escape and I peaced out of there. The lot/building is super run down and old looking. If it wasn't for the low rate and nice vehicle once I finally got one, I wouldn't be sure if I'd come back to this location. Definitely don't be in a hurry if you rent here and be sure to keep your gas receipt because they ask for it when returning the vehicle! read more

I was charged $50 extra for 3 hours over the return time - Rented on Friday at 10 am and returned on Sunday at 1 pm - read the fine print - that's how they get you!!! read more

Three stars because it was a good rate and the employees not upselling me were friendly. But I felt like I was in a documentary video about upsells and consumer protection as I rented from this location. I did my research to figure out my rate and insurance so it was a pretty good deal to get a decent car (new Malibu) for $40 per day including taxes and fees. But when I got to the counter they insisted on taking 15 minutes to walk me through upsell options for insurance (FOUR TIMES), navigation, tolls, and gas. (Plus re-enter my address and credit card info which they ALREADY should have from the booking.) The options would have doubled or tripled the price of the rental - and were offered to the customers in front of me too, drastically increasing the amount of time needed to serve customers. This is pretty obnoxious considering that with modern online booking systems, all of these options could have and should have been offered to me at the time of my reservation. Anyway, I took photos of the car as I checked it out to reduce odds of harassment post rental, which based on the other reviews seems to have been a good idea... here's hoping. read more

Rent from anyone but Dollar! Why? 1. They have no selection of cars available at this location. We rented on an off day of the week. You would expect there to be more than two cars in our size category to choose from. Both were NOT what they promoted as a choice on the website. 2. Do not book online with the "lock you car in at this online super discount rate". That's a base deposit. NOT the actual rental price. I did that thinking I was getting an amazing deal on a week of rental for $240. Then I got to the rental desk and realized that was just to hold the car. There were so many additional fees I could have rented a really nice car from my usual Enterprise for less. (In fact a few weeks later I did just that. I rented an Audi SUV for HALF of what the crappy little Hyundai cost me here.) My good online deal cost me double what I was quoted as my rental fee online when I picked up the car. 3. They offer a toll tag like many other car rental places do these days. It is good for most any toll road in the country, so you can zip through like your usual E Z Tag. Then you pay the toll amount to them once you return the car. Only instead of charging the toll fees and a base one time or daily small fee like the others do, they charge you the toll fee AND an additional $15 PER TOLL PASS! Yes. I said $15 per use. My $14 tolls ended up costing me over $100!!!!!! There was no negotiating with them. In fact they didn't even send me a bill..they sent me a letter from a collection agency. It went straight to a collection agency! I will never rent from Dollar again. They are a total rip off of fees and poor customer service. read more

bail right now if coming into Houston , dollar rental has about a three hour line . all other services are providing prompt service

Do I have to leave a star? This was the absolute worst service of my life. I verbally declined the premium roadside coverage as well as any additional service. However I had been waiting in line for 1.5 hours at this point, and did not notice that despite my verbally declining the coverage, the clerk had still added it. The day we picked up the car there were roughly 40 people in line with two employees working. It was hot, and every person in line was irritated. We just wanted to get out of there. When we went to the garage to pick up the vehicle there was no one from Dollar anywhere to be seen. Someone from another company told us to take a Subaru Outback. We loaded up, but it wouldn't start. Had to go hunt down said employee again. Took a different car, which reeked of pot! I should note that there were two cars left on the lot when we drove away, despite at least 25 people in line behind us. A few hours after we returned the car I got the invoice and saw that the we had been charged about $180 for upgrades that we declined. When I disputed it, Dollar said since I signed it, I accepted it. DO NOT RENT HERE! read more

Because of Houston HOU I will never use dollar ever again. I was charged violation fines a month later for driving on the freeway and not paying the tolls... I paid 9.99 a day to have unlimited toll access on my rental (which I thought was 9.99 total until I saw my bill)... Anyway I got a credit card charge for the highway violations and the rep said that it was because it wasn't in my package. I am going to look for a copy of my receipt from last month but I don't think I kept it... I remember seeing it as a fee because I was surprised I was charged 9.99 per day... They refunde me the difference of the fines - the charges they neglected to officially charge me and assured me I didn't have it on my package and they were doing me a big favor... What if they forgot to put my insurance on? This is awful! A three day car rental cost me 370 bucks! Rip off!!!! Never again dollar. Least you could of done is taken the full amount of the dispute charges off!!! You might of saved a customer who rents 6-10 times a year! read more

I had the same situation with "Jackie S" below. I rented a car here in November and they did not tell me that I needed to buy a toll pass for Texas highways. When I got home, there were toll fees, plus $25 for each toll fee added on. I guess that this is Dollar's way of making extra money. THESE PEOPLE ARE CRIMINALS, STAY AWAY!!! read more

Absolutely horrible customer service and if you get here before 8am they aren't even at work. Hope you don't have an early flight or an early business meeting. These folks blow big time. read more

The absolute worst rental car facility in the area Dollar / Thrifty (same company) on the last 3 trips to Houston didn't have a car ready for me when I got here. Each time my cars were booked weeks in advance. The last 3 times I've showed up I had to wait outside for over an hour for cars to be delivered from a different location. They refused any discounts of any kind for the inconvenience . They keep throwing out the term were on "Wait Status" well no kidding but that means nothing to me. Last time I ever use Dollar / Thrifty again. Do not bother with this low grade rental company when you have other more dependable options. read more

Horrible customer service! Started out polite and the young man asked if I wanted to add insurance to my trip and asked the pricing because my husband is that type of person. He told us $52 My husband said yes and when it came time to pay the e deposit and what not my bill was $342! Mind you I prepaid for the car already! When ai asked about the pricing he said $52 a day (1 day rental) - I said no take it off and my card still has a charge for $342!!! NO refund yet!!! Also when ai had him take the insurance off he said "you get one small scratch we will charge your card and Sue" sorry but I have insurance that will protect me!!! read more

To Whom it May Concern: on Tuesday September 16th, I arrived Hobby Airport with my confirmation (L1065697). Upon arrival to the Dollar location, there were approximately 20 customers sitting around waiting for vehicles! Dollar staff estimated the wait would be 90 minutes or more as no cars were available... Huge logistical headache for everyone! I wanted to make sure Dollar leadership was made aware of this unfortunate experience. David DeCapua read more

If I could give negative stars I would. Soooo many hidden charges, like a surprise $350 hold on a credit card. Actual credit card, NOT debit. It was a two day trip and the hold was lifted upon return of the car but this ratchet agency did not stop there. The rental car had a toll tag on it. With other companies, the toll is properly charged later but with this company?! Nope, a $15 per toll admin fee is tacked on (but they limit it to 7 admin fees, how big of them). None of this was explained at check in. Naturally, there is no way to dispute the admin fees, you just get referred to the toll agency but you can't get any additional information from Dollar as to how to pay the toll directly to the toll agency. Lesson learned. Admin fee of $60 for $7 in tolls. NEVER AGAIN! Don't be cheap or "thrifty" -use anyone else BUT this company for your rental card needs. read more